Delivery info states to curb or threshold of ground floor and to check size of item.they dont mention it comes on a pallet doubling the size.then to have a non pallet delivery the charges are outrageous, $400!!!To return item they dble dip charges with a ‘restocking’ cost for an item they never stocked anyway,which was dumped off a pallet, then they charge another ridiculously outrageous delivery cost for the item they are selling to be returned, even though it never entered their premises.All user pays with double dipping on top, they dont spend anything on stocking their own items but DO NOT FACTOR IN THIS low overhead in their prices.A rip off.If you want to spend $400 on a standard delivery then go for it.

Hi all
I just read some of the negative reveiws about Nisbets on this site. I have purchased from Nisbets 4 times, first a few years ago, 400 litre Polar fridge, then some extra shelves for the fridge late 2018, then some kitchen items (colanders etc) and more recently, a Polar ice maker.

All inquiries, purchases and deliveries were done professionally (as expected) without any problems whatsoever. I would recommend.

Jonathan Glenister
Satay Galore

Soooo. Made an order well over 4 months ago for champagne flutes wine glasses and schooners.

Recieved the the shooeys and wine glasses but the flutes are nowhere to be seen. Called up after the initial delivery came through and theu said september? A whole 3 months after ordering. It is now october and were low on champagne flutes. Might go to Kmart.

Ordered 2 x 4 packs of Chef & Sommelier Glasses, differing sizes.
Delivery was FREE
Packaging was extremely good & well protected glassware.
There was no way contents could be damaged, even if dropped!!!!

Great product range, but rediculous postage, I got charged $22 for 2x 50g packets of wood chips for smoking, they obviously haven't heard of flat rate postage. I recommend shopping elsewhere.

Never ever again. I wish I had read these reviews before buying with them.
I have purchased a commercial blender ($1300) for my small busines. I had the same blender for 2 years and was happy to buy the secound one.
However, the manufacture changed the motor of it. I noticed at the very first moment. It didn't last one day of work while my privious blender after 2 years old still going strong.
Anyway, called them up same day to ask for a replacement. After long way to get back they told me its not under the warranty.

As soon as we popped into the warehouse showroom we were greeted with a 'hi folks' - sing out if you need any help. We purchased a few items - had a great chat with the customer service gentleman and told him we would be back - he was a huge help with the glassware as well as the cutlery - very enjoyable and the items we purchased and so useful.

I bought a commercial microwave at nisbets castle hill.
Within a few days the microwave burnt and not working.
I called nisbets castle hill. They refuse any refund or replacement.
Their warranty team is so slow. They say they need to do assessment which takes 3-4 days. They do not answer how long it takes to get the product fixed or refund.
They do not consider customer situation at all.
I actually planned to buy more equipment from them. But I decided not.

Awful service
Do not waste your time with this nisbets, they use a courier who lie.

I am 6 business days without my order and 6 phone calls in, my customer who the product I ordered is for is now calling me unprofessional because ( I twice cancelled the install date) because nisbets haven't delivered my item. This company will ruin your own business with their non-capability to deliver what they promise

I very happy with the work shoes I ordered. I've had a lot of trouble trying to find good work shoes that are comfortable and a reasonable price and I found it with this company. I was impressed with the fast delivery and the prices.In fact some of my work colleagues have ordered shoes from your company. So thank you and my feet thank you

I was a bit reluctant to deal with this company due to the negative feedback on this site.

I ordered a box of 24 beer glasses. I must say that they arrived at my house in WA in very good time. In fact I thought that the expected delivery dates I was quoted were wrong.

Ordered Sunday 14 October arrived Friday 19 October. Normally it takes not less than 10 days from the East to WA.

I don't know who the carrier was but that time (service) is very impressive.

The quality of the glasses were much better than I expected (excellent) and the goods were very well packed with no breakages.

The guy helping me was having trouble finding knives & forks, wanted 2 doz knives & 2 doz forks, didn’t think that was a difficult thing to ask for, got back to my cafe and had 4 doz knives!! Not much help for the weekend!! I’ll buy them from the supermarket instead!! Won’t be back!

We purchased two small items in Jan 2018 and were immediately charged for both including postage.
One item was then advised to be out of stock with delivery then scheduled for Mid Feb, delayed to late March and then Mid-April, Finally l rang them to be told the item was not on order, so l cancelled one item. It then took another few phone calls and an email before a refund was credited one month later.
No apology as yet.

Be careful with the images in their ads make sure you read the small bit of detail written cos it's misleading. I thought that I bought the whole pizza oven brush product instead to realise that only paid for the handle.

I bought some frying pan but it does jot lay flat on the surface or on the stove top because the handle is too heavy for the body. When i called to complain about the product and their reply was thats how its made..
I wish i can that to my customer if i sell any reject to them and say, “that how it is”.
I will never buy or recommend them to anyone.
i suggest the this company you are in 20 century with social media rules the reviews on you. if they want to stay in business they should have better customer service!