They will not give you enough information unless you categorically ask. Ever remember reading software T&C before installing? Their paper works are similar to those. Even though I thought I was paying 700 per fortnight (based on the big bold written amount in their paper and countless conversations), the payslip says I am paying close to $900!! After contacting NLC they explained that's how it works. 700 is not what I am paying them. Instead it is amount that is I am taking home less. Apparently this is a very FAQ from all customers. Still they decide not to explain or clarify beforehand!! Poor and greedy style of business

I came across this review site after I had signed my paperwork already- and became quite worried!
However, Davide at NLC has been fantastic! NLC came back with a competitive quote compared to Remserv that my employer mainly uses.
Questions were answered promptly and no question was too dumb!!
He secured me a great price on my vehicle including all my extras (plus more)!
Couldn’t be happier and we would definitely use NLC again in the future!

Don't use NLC for your trade in! They were super quick to put me into a new car but when it comes to taking your trade in they are at best useless and at worst thieves! It took 2 weeks for them to come and collect my trade in car and now a week after they collected it, they still haven't paid for it but a check with Vic Roads shows it's no longer registered in my name. They don't answer emails or phone calls and I've a good mind to report it stolen!

I'm currently in the process of negotiating my third lease with nlc and have been a happy customer since 2010. My queries have always been fully resolved in a timely manner and staff and consultants are lovely to deal with. I'm really happy with the flexibility in my lease options and the willingness for them to work with me on what can at time be challenging queries! I must admit for this third lease I obtained quotes from competitors, and while nlc does seem a little more expensive on the face of it, I have decided to stay with nlc because I know I can trust the service and can tailor my lease for what I need. I highly recommend them!

Among leasing companies NLC are the most expensive.The service was pushy and I was pressured into paying for redundant and incredibly overpriced items that I didn't need (a safety kit for $500 that I could have picked up for $50 elsewhere, and the carbon offset which is an ongoing payment). I feel really, really ripped off and would have been better off getting a personal loan.

Once I had the vehicle, the service was non existent.

This being my 1st time in leasing a vehicle my experience has been quite pleasant I did some checks on what vehicle I wanted & what was the best price available I found the vehicle I wanted at the best price but NLC was quick to tell me to lock it in with the dealer all the admin was done by NLC with no problems with them or the car dealer both were very helpful the only glitch was by my employer not doing their side of the admin??? overall so far so good

I think this is about my 10th year with NLC and my 5th lease vehicle. Nothing but praise for the service and in particular Ellen. Best performance was email on a Monday for a quote, and car was available on the Friday. I have dealt with other Lease Providers but no one comes close to NLC for performance, value and exceptional customer service.

When I put the vehicle order from through at the end of March, I was told the delivery is expected in 7-10 days. It's 16th April today and I still don't have a firm delivery date yet. Now I'm in a situation where I need to use Uber to get around and don't know how long I will need to keep doing so.

Apart from the convenience of having a single (very expensive) payment to cover you vehicle expenses, once you actually do the sums, especially factoring in NLCs use of expensive and inferior providers for insurance etc, you are better off going elsewhere. Even among leasing companies NLC are expensive.

I'm unsure where the good customer service reviews come from... most of my time with NLC was spent finding ways not to call the 'used car' types that run the sales team.

Just finalised a lease... bought a new car using dealer finance at less than half the rate and didn't feel like I'd been scammed like my NLC experience.

I had agreed on a trade in with nlc in November of last year an I am still waiting for my car to be taken away, meanwhile it’s late March. I’m still being charged with the other car. My calls/emails have gone unanswered, now I’m expected to pay for any shortfall that occurs. No one at nlc can tell me why this had occurred? My agreed trade in was $10 000 now it’s suddenly dropped thousands of dollars..
Do yaself a favour don’t get a car through these guys...
Not happy

I recently leased a vehicle through NLC. I found the whole process smooth and effortless. The staff were knowledgeable and provided 10/10 customer service. After purchasing the vehicle I have made expense claims which have been processed expediently in a very quick time frame. NLC have been great to deal with.

When I tried to make a small claim, I was informed a week later that I had not been insured since 01 January. I had received no correspondence by post or email, not even a phone call.

It was a shock that I had been taking such a risk driving uninsured without NLC trying to contact me. NLC had the correct address, however I did not receive a renewal notice, reminder or phone enquiry. I have now (6 weeks later) received a cancelation notice but nothing else.

For companies trying hard to bring in new clients, looking after existing did not seem to be a priority.