I have just completed my third Lease through NLC. Simon Walsh was excellent in processing the current lease. Extremely helpful and provided a seamless process. Highly recommend NLC for Vehicle Leasing.

Customer care is very good. I had few issues, but the Customer care Manager spoke with me and provided the commitment for the improvements. Their online portal is very very easy to use as well and I would highly recommend anyone to go to NLC for the novated leasing.

Terrence Cooley did a brilliant job of finalising our lease. He was patient, understanding and descriptive. I would highly recommend NLC and the team for a seamless leasing solution. Well done!

Taylor McClintock did a fantastic job making the whole process smooth and stress free from my end. She coordinated everyone and did it all in such a short time period. Her customer service is second to none. Thanks Taylor. A job well done

Just leased a vehicle and the process was excellent. Taylor McClintock took care of all the hard work, and did a great job in negotiating the price of the vehicle.

No Problem - easy - Smooth and best deal. dealing with Jonathan on NLC Chattel Mortgage - was great and - very quick resonance and quick discharge - very competitive rates for car fiance. highly recommend. .

Great service from the nlc team. Dylan went above and beyond to ensure that the vehicle was ready for collection as soon a possible and could not have been more helpful.

I would provide 0 stars if possible. My partner has had non existent customer service in regards to her lease and the price she has been forced to pay for her insurance and terrible. I work in a large statewide industry who were considering NLC and that has been scrapped after this experience.

I have had 3 leases with NLC. I always found their sales team helpful..however, when trying to move my lease as i am moving jobs it was hopeless. I attempted to start this process 3 weeks ago. It cost me $267 to pay for a deed that apparently wasnt required.
i was refunded this amount aftet dealing with the Financial Controller who listened and actively resolved my issues.
thank you for resolving this matter to my satisfaction,

This service is terrible, I had issues with communicating with them. Everything was last minute stuff and in the end I had to organise my own insurance. As they were making it my problem and they didn't contact me for a week regarding my paper work was incorrect.
I wish I never went through them .
Even getting my vehicle and the information out of them is bad.

Customer service was amazing (bordering on too much) before I signed up. Afterwards non existent. I wish I was kidding but have been emailing about our account being thousands of dollars in credit for 6 months with nobody yet to call me despite repeated requests and even lodging an official complaint. Frustrating as when we signed up I specifically asked what would happen if we went into credit and was told that the money would go straight back into our account. Great business model for NLC to have thousands of dollars for each client sitting in their account.....

My expierence with Taylor at NLC was an absolute delight. The best customer expierence i have ever had. She was so helpful in fulfilling my needs, i was blown away with how she conducted herself both personally and professionally.
I couldnt be more happier with my lease that she helped me with.
Well done Taylor and thank you.

NLC have the worst customer service I’ve ever experienced from a finance company.
No transparency, not getting ‘full’ answers to my questions meaning the situation that arose I was completely dumbfounded as it was the opposite of what I was told. They also do not record calls so it can’t be proven what they have/haven’t told you. It has felt like I’ve been conned by this dodgy company and I will be telling everyone never to use this company. I’m going to make a formal complaint to the ombudsman. DO NOT USE NLC.

Terrific experience, my 3rd lease with NLC. Alex Alibrando did a great job looking after all my requirements from selling an old "trade in" vehicle to sourcing a car at a great price and the list goes on. Fast efficient and reliable, thanks NLC and Alex.
Jacques (Perth)

I'm going on to my 3rd year with a lease from NLC... They have been great, the whole process of getting my car to continue to maintain it while in the lease has been excellent. I look forward to leasing a bigger car soon.

My only issue would be the cost of breaking my lease to upgrade my car, we had a surprise child which means i require a bigger car. The cost of this is quite large... otherwise i can't complain.

Customer service extremely poor, their main focus is outcome i.e. signed contracts. Lack of compassion demonstrated and little to no transparency for the customer. [name removed] is very rude and unhelpful, by all means take these all of these valid negative reviews about NLC's service and brand serious! As you are far better off going through another provider. What will start off as a friendly service will quickly turn into an unnecessary circle (and i mean circle) of misinformation and directed to multiple people/departments with incompetent dealings or useful information. I feel bad writing this but honestly save yourself the drama.