I have experienced great service from NLC and would go as far to say that they exceed my expectations. All communications are prompt and the customer support staff have always been friendly and helpful in resolving any issues or queries I throw at them. I am never made to feel silly for asking questions and information provided is understandable. I am very satisfied with my loan and recommend NLC to anyone.

The worst experience in the world even after proving they where taking the wrong Amount out they refused to take out extra causing a lack of funds in the account

From initial inquiry to receipt of my new car and the subsequent follow up support, the process of organising a novated lease with nlc was smooth and fuss-free. The consultant assigned to me was super-professional, friendly and responsive, and his colleague who covered his leave was similarly so. Everything was explained in detail over several phone calls, and the (not insignificant amount of) paperwork was easy to understand and navigate. My only suggestion is to have fillable pdfs for busy professionals so they can complete them 'on the run' rather than having to print them out, complete them, scan them and email them back. Otherwise: it was a really excellent service and experience all round.

Hands down the best of the three novated lease options. Service was above and beyond and the flexibility in packaging is what won my business. Happily recommend to others. Best of the three major providers by far. Thank you To Hayley and Terrance.

I changed from another company and have been extremely happy with the sales process. I collect my car in two days' time. The sales rep was Dylan Bonanno​ and he provided exemplary service. I look forward to leasing my new car through NLC.

There were unforseen delays with my car settlement, due to my employer changing their business name whilst my car settlement was in progress. To add to the mix, we were departing on an outback trip where service was going to be quite limited, and my contract needed to be resigned. Nicole Davidson stayed on top of the issue and updated me frequently, and pushed my contract through. The service Nicole provided was outstanding, of which I feel management should be made aware of. Thank you again Nicole, for your excellent customer service, and a very satisfying outcome.

Marji Ponsford-Thompson

The sales process was great. They did not hesitate to under quote to get you to buy in. I have not used my car as much as they estimated but my account has gone overdrawn because they under estimated the annual service fee which is the most easy item to estimate.

This is my second lease with NLC and the service has been consistent with both leases. Alex was fantastic with swapping my old lease car and upgrading to new one.

Nicole helped me find a car that suited my needs. She was always on hand to answer any of my questions.

I’ll definitely be passing her name on if any colleague or friends choose nlc.

Guru's customer service was great. Kept me in the loop and answered all my questions. I'm looking forward to picking up my car. My only disappointment was finding out that the fuel card would take 3-4 weeks to receive in which I would need to pay for fuel during that time. Just assumed [obviously incorrectly] that the fuel card would be available within a week [postage time]. Hopefully that is the only issue.

Some issues with delivery, communication breakdown which was resolved. They were reasonable to deal with and when I wasn't happy put in effort to rectify outstanding issues. In the end we have worked out a compromise to the issues

I could not recommend Guru more. The proffesionalism he showed throughout the whole process was commendable. He constantly stayed in contact and kept me updated with where the lease was at.

Just signed up to a lease. Really good service from Joslyn Kent. Hopefully after-purchase service is the same standard!

I could not recommend both Nicole & James in getting our paperwork together, looking out for us financially and continued customer communication every step of the way.

A very positive experience and would definitely recommend.

Chris Browning was exceptional in his courtesy, knowledge and reliability, the NLC service was great and Chris was able to answer all my queries promptly. The arrangement was tailored to what I wanted without pressure to conform. Thanks heaps

Justin Barbuto has made this whole experience so simple and easy.
Was able to answer all my questions within a very prompt time frame.
Thank you so much for your professionalism.
Great job Justin