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OfficeMax Questions & Answers
7 questions from our users
Rachel M.asked
What is your email address? No way to contact you. Your online form has errors saying the code is incorrect. Your phone service keeps saying press this number then invalid selection. Cannot seem to make contact in any way to find out when my daughter will receive the rest of her order from two months ago!
3 answers
Code WWB1358336
Winc A.OfficeMax
Hi Rachel, sorry about the trouble getting in touch, we will send you a direct message now.
Winc A.OfficeMax
Hi Rachel - we had our team test the website returns form and phone system today and couldn't find a problem so we'll message you now for more info on where you encountered this. Thank you.
LanaHasked
Hi, I have call number of times and have sent four emails in the last few weeks. As at today I have not received any communication from Office Max.
One item from my order is not delivered- calculater, one item I was trying to cancel straight after I have paid for the order.
Please contact me WWB 1380494
1 answer
Winc A.OfficeMax
For sure - will message you now.
Asifasked
I call several time also sent email but no replies. No one answered the phone. Could someone please get back to me with my order status. My Order number is WWB1374952
2 answers
Winc A.OfficeMax
Will message you now. Sorry for the trouble you have had getting through.
Can you please tell me where is our order?And can you please just refund as my son is very upset now and dont want to go on school just because of the trouble you made
Kirsty B.asked
Why does it take 2 weeks for delivery?? Please can someone contact me with an update on my order or if I can get a refund to go elsewhere, this is ridiculous.
1 answer
Winc A.OfficeMax
Will message you now Kirsty.
Michaelasked
How to ask for refund for the items not received yet?
Michael
1 answer
Winc A.OfficeMax
We will message you now Michael - apologies for the delay.
Lauraasked
I ordered after the 31/12 and called to cancel my order because I won't get it on time. I received an invoice for a small part of the order and called and was told it wasn't cancelled. I want my money back because I have already purchased some products elsewhere. No one is emailing me back. I was told if I got an invoice it will be posted but I haven't received and email with tracking details. Can someone let me know what is going on? I can't call and wait on hold again. Thanks
9 answers
Try contacting them through Facebook Messenger - they are called OfficeMax and Winc. They are really quick at replying on there and helpful. Good luck.
Winc A.OfficeMax
We can help you here too. Will message you now Laura.
Thanks. I tried that and the message disappeared. I have tried again and will see if this goes through.
Idris P.asked
What do I do if I don’t get a email ? And I’m worried
5 answers
Try calling them. Or message them on messenger. But the standard response is that they trying to get orders out but cannot promise it will happen before school starts. My friend ordered in Nov and still has not received her full order. Im thinking of cancelling and going to source stationery elsewhere. This whole thing is a complete and absolute nightmare. I will never ever use them again.
or the excuse of, order goes missing between the different parts of the warehouse.
Winc A.OfficeMax
Hey guys - the orders that can't be guaranteed to be delivered before the start of the term are the ones received after 31 December. Idris P, I believe we're working on your change of address request. Wayne, one of our customer service team will call you on Monday. Apologies for the trouble you have had.
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