Unimpressive customer service! We have been trying for two months to cancel our school stationery order due to their delays. Items arrived and we are now told, I have no return option.

There were a few items missing but I managed to phone and the lady I spoke to was good, she said missing items would be delivered in one to two weeks time and they did arrive within this time frame. I didn't have any problems with last year's order though but I know many parents had issues with this company.

**changed from one star to two as after 2 months of enquiring finally received my missing books.

Ordered January had to pay $10 shipping and two missing books. Sent numerous emails, went to Office Max store where i ordered (they said they can’t help i have to call), tried calling 20 times now no answer, calls get disconnected and i left several messages no reply. I will have to claim with my credit card bank i guess as my daughter is getting in trouble at school for not having all the books.

Unfortunately our school has decided to use this company for the third year in a row. I honestly did not think the service could get any worse but it has. I ordered the bare minimum that I could not resource elsewhere. All ordered before the cut off date to receive prior to commencement of term one. Still waiting on items, just a standard we will get back to you email reply, however, no one gets back to you. Then on 2/3/20 I was informed “that part of your order won’t be processed and you will receive a refund for the item” Not sure how I am supposed to find this item now? Absolutely disgusting, inefficient customer service.

Haven't delivered what they were supposed to and cant rectify - customer service centre pretended no managers in office for me to speak to. Feels like a slap in the face.

It is a ridiculously, unbelievable service. Unfortunately the school has decided to choose this provider and all parents, students and families have to suffer. Ordered digital eBooks, as simple as sending us an activation code but it's not happening after one month. My son is being questioned with no material to use in class. I can understand for those who are waiting for hard copies must be painful. Hope there are schools, families, individuals reading this message: just don't purchase from this company. They need much less customers in order for them to handle the workload. We formed a group petition to the school asking them not to use this supplier again next year or we will complain to the Authority.

Ordered books 3rd Dec 2022. Still waiting for my sons last VCE novel to arrive!! After numerous calls, emails and even been given a case number and tracking order -Still nothing!!
Never again!!! Complete joke.

Ordered sons bookpack which the school organised and it took weeks to arrive. Some parts of the order were missing and I have just received an email to say that I cancelled the rest of it! I didn't. It is now week 6 of school and my son still does not have a diary. There is no contact number to call. Terrible company. Will just get it all myself next year.

Bought book on 1 February 2020 still waiting you call no one picks up the phone, send any email you just met with any automation response saying we will get back to you in 1 business day

For two years in a row, they failed to provide the book packs.
Always delaying and providing misleading information about back orders.
Raised with Principal to never deal with them again. I would highly recommend to not use their services.

It's totally dispointed with ebook service order. Firstly parents couldn't update the order with the kids' eq email address. Secondly after calling in to update the email by phone, only 1 ebook was done. We have not received the other 5 more ebooks as of Week 5 now, and was told to wait for another 5 to 7 days.

20 Feb and received email to say the school book order has been canceled and refunded after waiting weeks and weeks. Never again! May as well have gone to buy it elsewhere before school went back. Never seen anything so unprofessional.

They charged $10 for delivery and only managed to deliver some of the items, which were $1-2 and least important, and completely neglected main item I needed. Won’t use again.

Been waiting 3 weeks for them to pick up a refund item.. meant to be 2-7 days, now I am being ignored. Prices are cheaper else where do look around before dealing with this company.

Ordered my son's book pack and more than 2 weeks later they still haven't even shipped it. Called and after long wait was told that they were waiting to get all items before shipping. I can't believe this is the official supplier of book packs for schools. The delays are unacceptable if we want to students to have their books on time!

I purchased something over 2 weeks ago comprising some ebooks and physical books. The ebooks arrived 10 days after purchase which is pretty poor but it got worse when I tried to phone them. Twice I waited for over 45 mins and no one picked up and I had no idea where I was in their phone queue. Then I emailed them twice a week ago and still no response. Absolutely apaling service

Ordered my sons stationery online. After waiting three weeks for it to be delivered and with the start of school looming I called Officemax to get an ETA. I was on hold for 45 minutes and my call still hadn't been answered. At this point I hung up and sent a request to cancel my order and get a refund using the online contact us form. A week later I tried to call them again with no success. Two weeks after this (and after school had gone back) my stationery arrived. Problem is I have already purchased the items elsewhere and after 3 phone calls and 2 online form submissions I still can't get hold of Officemax to return the items and get a refund.

Ordered my kids school list before the cut off date to be delivered before term 1 and still have not received the full order.
Have been receiving the order in small amounts at a time which is very frustrating.
How do expect out kids to learn like this!
Will be speaking to the school to make sure they never use this company again! What a joke of a business!!!!

I am in the same situation. Never received any of my order on time. Someone should go for consumer protection for money taken off and product not delivered. My son is crying and dont want to go school without books. Please help.