Still waiting for delivery of my kids book list. Ordered 5/12/19 and 2 items not arrived and receiving an automated email. Had to re buy items before start of school as delivery incomplete! Getting the impression will be hard to get refund!

I have tried last Thursday, Friday and now have spent all Monday morning on hold, how long does it take to pick up a phone???. This is beyond frustrating. I have been double charged on my credit card and have sent 2 emails on line, with no response. Why is there noone on your phone's here in Perth? I tried calling head office and was again on hold for more than 30 minutes!! Who manages to run an organisation so dysfunctinally?? So mad right now!

I get the back to school season is a stressful time for these businesses but OfficeMax has the most poor service and no customer support. I ordered books in November that never arrived. In the end I took my booklist to another supplier - Lilydale Books - and I couldnt believe how straightforward it was. I placed an order online, opted for home delivery and was notified my order was shipped the next day. I suggest everyone submitting their reviews give them a go.

Ordered books online last December 15 and up to now I have not received anything. I tried ringing but no one is answering. My wife message you guys on fb and found out that there is no guarantee that books will arrive before the school starts. We decided to buys books from your local store here in Willeton and in Osborne Park and message you guys to cancel our online order. Can you pls give me my money back?

I have waited for over 60 minutes on the 1800 number. The worst Customer service with no online delivery eta or updates. I will never use you again. This is the first review I have posted ever online.

Absolutely terrible. Reported 32 missing items from order a week ago and was "promised" these woukd arrive in time for school - still nothing!!! And of course they've had my money since early December. No sign of getting that back either. I will stop at nothing to make sure they never get a contract from our school again. Not even any communication from them - I've had to chase them and was on hold for 49 minutes. The worst.

Tried and tried and tried and tried to get through on phone to find out where my text book order is. Can't afford to go into the store and buy them again. My kids are stressing out. Not good enough - if you can't cope with the demand that you *know* will come, then don't be the supplier. No way this would happen at Officeworks.

I'm not happy at All. I've tried calling three time and each time I've been on hold for over 45 minutes and every time the call was terminated. I went to the osborne park store and waited another 30 minutes and was told the order was in progress and some books have been waiting for the courier collection well over 10 days ago. I was again told by staff to call the phone number. I told them I have three times and they apologised and said they were experiencing huge delays and we're sorry.

Really disappointed. We ordered AND paid on the 6th December with a guarantee of before school delivery. We have not received the order and today was the last day before school starts. I have called numerous times over the last week and been on hold over an hour with no answer. Emails go unanswered. 1st day of high school on Monday with NO books or stationary! And no idea when they will arrive! 8 weeks is more than enough time to have sufficient stock. We are never using them again for future years as this is so embarrassing to have nothing for our child. I now have to go shopping on the weekend to get the required items and will be expecting full refund for this order. Reporting to ACCC as I am down $250 with no items.

I don't choose OfficeMax but my son's school deals with them, and we are asked to order through them, i ordered before the cut off date in Dec 2022, until today no sign of my orders, and i received invoice saying there are items back orders! School starts on Monday. All school admin dept should read reviews of them and not choose them as supplier!

Had ordered school supplies from them for both my kids. Only a few of my son's things have been delivered. None of my daughter's things have been delivered. No response to the online complain. And no response on the phone number as well. The kids start school nextweek. It was a big mistake to order here.

Update: the customer service department responded to the review here and I finally received my daughter’s items on Feb 4 afternoon. Still to hear about my son’s missing things though.

Seems everyone is having the same problem. I too ordered before the cut off and not received the majority of it. I have tried calling on hold for 2 hours then was cut off. Have tried emailing with no response. Never has problem before in previous years.
Clearly they can't cope with the demand.
Suggest next year book lists are available at other stores too or maybe an October/ November order or that we order main books through school and just get stationary ourselves.

Books and ebooks ordered and paid for before cut off. They claimed they had added all the books to my daughters account, however a $50 book was not added. Multiple emails, multiple phone calls on hold for 2+ hours and no response.

Updated: This problem has now been resolved and everything is the way it should be. Resolved through response to this page and I did manage to speak to a lovely man on the phone who genuinely wanted to help. Perhaps they need to look into training more staff for the back to school bombardment!

About 1/8 of my son's order arrived with no paperwork or follow up. I have called and been on hold for a total of more than 20 hours over the past two to three weeks and never spoken to anyone. Currently on hold on my landline and mobile. Automatically get hung up on after 60 minutes on hold. Multiple emails and contacts through the webpage. No response. No call back and no reply. I will never buy through them again that's $450 I'm never getting back

I ordered well before the cut off date, early December. Still nothing received. My children start school on Monday. I better receive my order by tomorrow or I'll start charge back procedures and you can collect your products if they are delivered by the time I've started the above. Absolutely appalling parents have had to wait this long.
Your emails every few days saying your order is being processed is laughable.