What started as a build-up of kitchen sink water in breather drain ended up costing nearly $8000!!!! (over $9000 without complimentary member discount). Was told sewerage pipe was cracked at 2 joints and best approach was 2 x 1 metre relining, plus blasting kitchen sink pipe which had built up with oil etc. Was also told there were signs of roots in this pipe and to repair this would be nearly $5000 extra. We decided on the $8000 option, and when I asked how long job would take (trying to work out high costing) I was told 4 men would get j...Read more

I hired these guys to install a water heater that had been incorrectly installed. When I saw the install I noticed that they had damaged the melamine shelf. I was happy as I could be and I thought that they had done a reasonable job and the fact that is was a rental meant I just needed to have it done. Fast forward 2 years and the heater had stopped working.

I called Omega Home Services out to my unit to take a look, even though I was an existing customer they charged me for the call out. When the plumber arrived he told me that the heater...Read more

We were initially going to replace tap systems in kitchen and bathroom, plus a leaking washing machine connection - quoted $1370. We paid a 50% deposit. On the second visit the plumber was 4 1/2 hours late (even though they advertise always on time) I had to leave by 3pm so he had 45 mins to do job, he said he couldn't install new taps in bathroom as he would crack sink. We decided not to go ahead as we didn't want the expense if sink cracked. All we had done was the install of washing machine hose connector plus a tap service, I called for a r...Read more

Words cannot express how disappointed I am at having chosen Omega Home Services to replace my electric hot water unit today.

On the positive side, Omega professionally installed the new unit the same day from a cold-start phone call at 8am. Pre-sales on the phone and on call-out were reassuring and quickly earnt trust. The quality of the work was reputable. What's wrong is the extortionate pricing.

Omega Home Services charged me $2829.81 (inc. GST) to supply and install a 160L Rheem Stellar unit. It turns-out this can be purchased includ...Read more

Rang up and was happy to discover they could send someone out on the day and having given all the details about having an oven fitted was told it was a $79 call out fee. When the electrician arrived however I was told oven install is a flat fee of $500, and they don't do hourly rates ($425 was the discounted fee if you became a member and membership worked out an extra $35 with promises of savings off other work and a 15% discount). The job took 40 minutes, so it felt very expensive for the end result.

The electrician was friendly and courte...Read more

Booked a call out for hot water system that was hot in morning but cold by evening. Told by phone operator call-out would be $70 and they would identify problem and quote to repair. Two guys arrived and said they would need to charge $210 for a ”diagnostic”. We refused as this was never mentioned before. They then said they would have a quick look to see if they could find the problem. They then came back with a recommendation to replace the heating element (about $450) and the thermostat (about $450). We could just pick one, but they recomm...Read more

Organised to check/possibly replace 3 bathroom basins washers but on the day at scheduled time call centre called said plumber couldn’t make booked time and had to reschedule. Couldn’t call me earlier before I wasted my day off waiting around?

On actual day of visit, first thing plumber [name removed] asks is “where’s your water meter, hot water system and gas meter?”. That was first red flag.

After actually checking my basins, he comes back with a dozen quotations and pushes me to choose option to replace two bathroom (6 sets of taps), a...Read more