Openpay Questions & Answers (page 2 of 9)

Frustrating right!! No idea. It’s a stupid product.

Contact them and they will unlock account. Perhaps a id protection to make sure it’s your identity.

Can I use openpay at coles

No you can use it as required, minimum purchase can be around $50 in some places. And if you’re needing more you simply request and generally it’s approved right away.

There was no way of doing that via the app, I tried to, even tried chatting with their "bot" who did not help. Have contacted them and will see how I go! After reading all the hassles others have had I want to close my account also.

Good luck getting an answer from Openpay in this one! I’m still waiting for an email after telling them I wasn’t emailing identification information to them because it’s not secure. As I understand it they need to get 100 points of id which is entirely reasonable but their method isn’t. Unfortunately there doesn’t appear any way they will unlock the account until they have reviewed it.

I just spent $257 through them and wanna pay my first instalment so it doesn’t happen on a day when the funds aren’t there

Pay it early like I do. That way you don’t get late fees.

Yes in the app

I’ve tried I can’t see that option where is it please

Go to settings top right corner and add new card details. You can then slide the card you want to use when purchasing. You cannot remove a card if you’re on a payment plan. You need to add new card details first. Simply call or email and Openpay can help.

You get them as soon as you set up the plan which includes paying the first instalment.

Yes you pay 20% of original purchase price. Comes out of bank/keycard straight away and allowing you to choose weekly or fortnite payments.

Use the app in the top right corner in settings, personal details. Or call them.

to change or update address you have to ring openpay it can,t be done from the app

Thank you heaps

Had the same problem just waiting for an answer

Have the same problem, I made 2 separate payments to get ahead of my bill and got locked out and I wanna know why

That's exactly what happened and it was over a week ago and still haven't heard anything

Close your account with them and use afterpay, they don’t charge sneaky fees on each repayment without telling you beforehand.

Openpay actually have it on the app when you purchase what the fees are. A 50cent fee isn’t much. If you miss payments and incurred $10 late fee it’s your fault for not contacting Openpay and explaining you’re in financial trouble and to ask for payment to be frozen. So they’re telling you beforehand, perhaps you’re not reading the terms and conditions correct.

Close any other app that may be running, then re-open the Openpay app and hit buy now and the code should come up, staff then scan it and the payment will ask you to agree on what repayments you’re wanting to pay and then it’s done. Easy. Sometimes the staff get confused.

Have u tried vet pay?. Similar set up but vets only.

No I haven't heard of that. Thanks heaps. I will check that out. :-)

Yeah I saw that in the PDF, it says that a redraw fee is applicable on a second plan if you haven’t paid 20% off the first plan???? I have a limit of $1000 and had 2 other plans at the time of this purchase but both plans only had 1 payment left (so the 20% had been covered). I don’t understand why I was charged the redraw fee as well as a $3.95 fee on each instalment???

I can only pay one payment at a time on the app....I am wanting to pay the whole lot in one amount??

I make separate payments to get ahead, yes there’s a small fee, but my limit gets increased and I have what I desperately needed to begin with. I don’t think it’s possible to pay in full all at once. Hope that helps. Thanks