Read also:
my genie robot vacuum review gio home and contents insurance reviews australia post prepaid credit card bauhn 65 inch tv review vittoria coffee mountain grown review holman auto rewind hose reel
Openpay Questions & Answers (page 4 of 9)
169 questions from our users
Debasked
How do I check what previous plans I had with Openpay? I can’t see history or previous plans anywhere.
2 answers
They send the plan information weekly when payments are due and at the end of the contract they sent you another email with all the information. Just archive the emails.
Thanks
Vix M.asked
Is it possible to self-edit your contact details? The answer is not available on the website and it can’t be done in the App.
2 answers
Yes, in the app go to the top right corner and tap, then next to your name a little symbol/cog which is settings, down the bottom of the page is home address details, phone, email information ect. Thanks
Personal details are accessible through settings. They cannot, however, be edited. I ended up sending an email to OpenPay with the details I wanted to change and they had to do it for me. It is not possible to do it yourself within the App. The most ridiculous App ever.
Tania Oasked
My openpay account works great when using online but my app appears to have writing that is too big (ie available amount spread over 2 lines) and when the barcode pops up to use in store there is no option to scroll on the screen to the proceed button meaning i cant use it in store. I have uninstalled and reinstalled but it is still the same..... any tips?
Emma H.asked
I have the openpay app and an approved amount to spend yet my app isn't working properly. Can you help
1 answer
Try deleting and reinstalling, also you can log into the main website, openpay.com
Syl P.asked
Wanted to use open pay for idealworld but cont see Vcode without exiting site on my phone is there another way?
2 answers
What does "Available Anount" of $350 mean please!??
You can purchase goods upto $350 . You need 20% of the original purchase cost in your bank account for the payment to work.
JJJ21asked
How much is the initial fee and when is first payment taken out
2 answers
Hi I’m not sure on what the percentage is for the first payment I do think it’s on the website
20% of the original purchase cost is paid upon purchase as part of the first plan. It’s taken from bank account and then you pay off later.
Terri-Anne P.asked
Can u transfer ur amount into cash instead of buying a product?
Raelene C.asked
Ive completed paying off my first plan and recently started my 2nd plan, I still have $350 available cred, can i start another plan(@bunnings) while I have an active plan already in place ??
1 answer
As long as you have the funds to be able to pay repayments, of course you can
Jamie P.asked
I went to make a purchase, scanned the code, it let me proceed to payment term and duration. Then when went to proceed, it said “Plus Plan Prevented”.
What is this?
emilymolloy8asked
Hi, I used Openpay for car repairs. It’s now been paid off and now I have $300 in credit. I don’t want to keep putting money on openpay and I’d like my $300 back. How do I do this? How do I stop the regular payments?
2 answers
That $300 id say would be there for the future should you require to use it, you shouldn’t have to make any more repayments since it’s all been payed off. I’d give the place where you had the car repairs done or contact Openpay themselves
You don’t ask a stranger to fix your car for free, so why are you expecting a company to repay your money for the service on your car?. You should be great full you were able to pay the car service off. Next time don’t use it if you expect something for nothing.
Mel75asked
Im halfway through repaying my first plan, and with each repayment my available balance increases. I have tried to purchase something in store at Bunnings using my available balance but am not permitted to start a new plan and receive a message to contact Openpay?
1 answer
They’re probably checking to see if you’re able to repay them?. I had similar at the start and no issues 12 months later. Try paying off the first plan in full with no missed payments or late fees and your credit amount will grow quickly.
Andyasked
How many payment plans can u have at one time
4 answers
My thought would be that you will have a plan with each separate purchase until your maximum allowed credit has been reached. As you pay a plan off, your credit will build up again. As you successfully pay off plans, Openpay review your payback credibility and may increase your maximum allowed credit, allowing more purchases and more plans.
Remember that there is a 20% upfront payment for each purchase payable immediately, followed by 6 equal payments. Payment dates will differ for each plan.
Thank u
Maria Scottasked
I thought I had chosen fortnightly payments but payments are being taken weekly
1 answer
Can't fix it in your account. Give them a call on the phone. They are easy to deal with.
David A.asked
Staceyasked
Can I increase my payment for my plan so it’s paid quicker and in less time
3 answers
Yes you can make as many early payments as you likep
Even though you can make additional payments, you will still be deducted the regular payment each fortnight.
If I pay ahead I have a msg saying it’s due in 28 days.
Sue W.asked
Jo H.asked
Helenasked
Disi Hasked
how to change my address
3 answers
The answer is clearly listed on their web site, i just did a simple google search & found the answer
I did simple and complex google searches. I held my tongue to the left and the right. Still not cannot locate the answer to this question. There is no search function on the website, and is most certainly not listed ‘clearly’ anywhere.
Go to the app and in the top right corner of it tap, then next to your name is a cog/symbol which is settings, tap the cog and half way down the next page is your home address details and your contact information. Hope this helps. Thanks
Erica Schaefferasked
I have used Openpay for ages now, never had an issue always been fantastic. Until today, when I went to go shopping for my last Christmas items and my Available went from nearly $700 to $0
I cant even phone them on a weekend ! I have sent messages to them, has anyone ever had this happen before with them ??
Erica
2 answers
Ok, so suddenly my Acc is back to normal with the correct Available Balance........ I guess we put it down to a glitch in the Matrix
Could be . Or they did a credit check?.
Other Buy Now, Pay Later Services
Related Articles
Best Super Funds in 2020!
A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!
Wendy Z.7 May 2022Best Credit Cards in 2020!
Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ieatwords.com.au reviewers.
Wendy Z.19 May 2022What are Buy Now, Pay Later Services?
Your guide to the ins and out of Buy Now Pay Later services, including a look at the top companies Afterpay, Zip Pay, Openpay, and Latitude Pay.
Nathan S.12 May 2022
Listing monitored by Openpay representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.