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Openpay Questions & Answers (page 5 of 9)
177 questions from our users
Maria Scottasked
I thought I had chosen fortnightly payments but payments are being taken weekly
1 answer
Can't fix it in your account. Give them a call on the phone. They are easy to deal with.
David A.asked
Staceyasked
Can I increase my payment for my plan so it’s paid quicker and in less time
3 answers
Yes you can make as many early payments as you likep
Even though you can make additional payments, you will still be deducted the regular payment each fortnight.
If I pay ahead I have a msg saying it’s due in 28 days.
Sue W.asked
Jo H.asked
Helenasked
Disi Hasked
how to change my address
3 answers
The answer is clearly listed on their web site, i just did a simple google search & found the answer
I did simple and complex google searches. I held my tongue to the left and the right. Still not cannot locate the answer to this question. There is no search function on the website, and is most certainly not listed ‘clearly’ anywhere.
Go to the app and in the top right corner of it tap, then next to your name is a cog/symbol which is settings, tap the cog and half way down the next page is your home address details and your contact information. Hope this helps. Thanks
Erica Schaefferasked
I have used Openpay for ages now, never had an issue always been fantastic. Until today, when I went to go shopping for my last Christmas items and my Available went from nearly $700 to $0
I cant even phone them on a weekend ! I have sent messages to them, has anyone ever had this happen before with them ??
Erica
2 answers
Ok, so suddenly my Acc is back to normal with the correct Available Balance........ I guess we put it down to a glitch in the Matrix
Could be . Or they did a credit check?.
Kelly E.asked
I'm trying to make an account..it says I have but then says not found. I've been trying for ages and even tried using a diff email acc.. really frustrating
Traceyasked
Downloaded app, completed information and says cant confirm identity?
Jessicaasked
I was at the shops and ready to finalise my purchase on the open pay app and they couldn't scan the barcode any reasons why
3 answers
This company is the bottom of the barrel when it comes to successfully using it. By the time I finally got it working I didnt even want to use it anymore. I just use latitude pay and after pay now. Openpay seem hell bent on going out of business.
Had the same problem scanning the code, then realised they were scanning it too close. Worked after that.
The code can be entered in manually if your phone has a cracked screen or it won’t scan. Bunnings has done it for me many times.
robyn s.asked
Hi I am going to use open pay for car repairs and i have been given the increase of 3000 that i have requested but i am at thos stage unaware of how much i will need to spend from it .. but I am wondering how long do you get to pay off any larger amounts e.g. the whole 3000
1 answer
Take a screenshot of the quoted extra amount as they do expire, I’m not sure if it’s 2 weeks or 28 days but it does expire. No stress you can apply again to have the amount or you can increase the amount, you may not need the whole amount but it’s there in case. I’ve used Openpay for car repairs around $2500 and only 6 payments left. I did mine in 2 plans as I couldn’t get the needed amount until I paid the last plan.
kylie Fasked
Hi. I hv recently used my openpay account & I made two early payments this morning & now it's telling me about a risk audit. Are we not allowed to pay, payments before scheduled date? It's an inconvenience!!! How do I hv this rectified,pls. I was like to take advantage of Black Friday sales.
Kind regards
Kylie Fiddes
2 answers
How long did it take to unlock it? What did you have to do?
The computer does this automatically when someone makes a few extra payments, they need to verify that you are whom you say you are. Once you email and talk to them the account will be back up within 24/48 hours.
Vanessaasked
What does it mean when confirming a purchase it first work but says openpay plus plan being prevented
No answers
Robertasked
Tryed to get a openpay but it said account set up so i press ok then said username or password not found anyone know what this means
3 answers
It means just that user name or password not found. You need to set up an account 1st
Its happening to me to, tony its happening during set up of the account you get right to the end it says success then it says that
Me too...any fixes?
Eveezasked
How do u raise limit
2 answers
really simple by calling openpay
Paying plans off with no missed payments or late fees.
Chloe D.asked
If I want to increase my payment but need to spend the current amount to get the next payment do u have to put a deposit down first
1 answer
Do you mean increased amount? You need 20% of original purchase to get goods, once plans paid off you can apply for higher limits.
Natalie Wottonasked
I purchased $450 worth of clothes, u took the $80 first payment, u reduced available limit in the app BUT no plan is in app, no confirmation email & no record of purchase or confirmation email from the store. What the hell happened? Are u taking my deposit but no goods or plan?
2 answers
Check your junk email box. i found some went there.
Same issue here! Made purchase from Bunnings on a 2 month plan they took the money from my account, openpay balance was also dropped but no confirmation email from Bunnings or openpay?
Vera K.asked
When I log in to Openpay to finalise my purchase it says a verification code is sent to my email but an error occurred and asks me to resend the code. I try this however I still dont get the email. I have never experienced this before
4 answers
Have a look in the spam folder in case it went there if not you may have to call openpay to see what wrong but sometimes it come later
Did you ever figure put the problem? Mine is doing same but i can log in the app so email is fine
Any updates? Same thing here.
Rebel ayersasked
If I spend 400 how much up front do I need
1 answer
20% cash in your account tied to the key card linked to it. It’s always 20% of the original purchase cost.
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