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Openpay Questions & Answers (page 3 of 9)
169 questions from our users
Macey D.asked
I have made one order with open pay and gave 2 payments remain until plan is fibished. However I have been trying to make another purchase using the open pay method but it won't let me ? I have $250 and only wanted to spend $100 does anyone know why it won't let me complete a order ?
2 answers
no well it should have because ive done it plenty of times but i have had that happen and with me it was the site i was tring to buy from try it again on a normal week day if it still persists try uninstaling the app and reinstalling it again
Openpay C.Openpay
Hi Macey, I'm sorry you're experiencing this! Your spending limit does depend on the payments you have outstanding, so this may affect your ability to complete an order. If you have any other questions about your account, please don't hesitate to get in touch with our customer service team on 1300 168 359! Otherwise, please send through an email to [email protected] with your full name, DOB, phone number, and address.
Rhmasked
I have never purchased anything on openpay yet but I have been "pre-approved" for my first purchase which is up to $500 and set to the store I'm going through. Does this mean it will 100% go through once I make the purchase at the shop or is there a chance it won't go through???
3 answers
Openpay C.Openpay
HI Rhm! That's correct - if you have been pre-approved for a certain amount at a store, and you make a purchase at that store, it should go through. :)
I would say it's still not 100% I went through OpenPlay applied for account limit increase had a credit check and was approved for $1000 for Bunnings went to Bunnings and got items got to cashier scanned barcode and locked account for a risk assessment. After that I was embarrassed lots of people in line behind me and ended up paying for items myself. I then contacted afterpay and told them I was disappointed and wanted my account closed. That's not what you do too customers.
I had several paid plans and few current when I applied for $900 to get a reverse cycle aircon and I didn’t have anything go wrong, I’ve been pre-approved $1250.00 for my car service and had it done and no issues when I went to pay? I took screenshot of the available extra amount with its expiration date. All went well no issues when coming to paying. Sorry you had this happen. It’s not a regular thing.
Alicia F.asked
I’ve had numerous openpay plans and have never come across this. Went to try and get the barcode up at Bunnings and it says I need to add a card? Not sure why as I’ve had about 8 plans with openpay previously. When I try to add a card/manage my cards it keeps coming up with this message, tried my other card and my partners and all say the same ??
Error
The card you provided has been rejected by the banking environmen. We are unable to proceed with this card.
Anyone experienced this?
3 answers
The difficulty was making a transaction of a purchase over the phone, which was with Bunnings. They done what they could over the phone after I had given them the number under the barcode of my openpay account but it wasn’t that simple unfortunately. It was a call to openpay to get a email from them for me to send proof of identification ie drivers license, call them back, only to be told that this could take 24-48 hours to clear. Ridiculous. Openpay WILL NOT be getting my money.
Openpay C.Openpay
Hi Alicia, I'm so sorry to hear you're experiencing this issue. That shouldn't be happening. Please do get in touch with our customer service team on 1300 168 359! Otherwise, please send through an email to [email protected] with your full name, DOB, phone number, and address. The team will be able to investigate this for you! :)
If you have several plans on a old card and get a new one you cannot remove the card details until it’s paid. You need to contact Openpay by phone and change your new debit/credit card details and then the app should allow new purchases. You can swipe the card details until you have the correct card and try that way too. Good luck
Martin masked
If my account has been blocked, because I was late with some payments but my payments are up to date now, can they unblock my account so I can use it again?
1 answer
Openpay C.Openpay
Hi Martin! Are you able to get in touch with our customer service team on 1300 168 359? Alternatively, please send through an email to [email protected] with your full name, DOB, phone number, and address. Once the team verifies your account details, they'll be able to make that assessment.
Jessie L.asked
Tried to make an Openpay payment early and I have been locked out for a risk audit, yay.
Is there a way I can fix this over the weekend?
1 answer
Openpay C.Openpay
Hi Jessie, I'm so sorry this has happened! Would you be able to get in touch with our customer service line? Or send an email to [email protected] with your full name, DOB, phone number, and address - the team will be able to look at your account and see what's going on!
Loretaasked
How can l change the dates for payments as they don't fall on a pay week
2 answers
KatOpenpay
Hi Loreta! Our Customer Service team can help you out with personalising your payment. You can get in touch with them on 1300 168 359 or email [email protected] with your full name, DOB, phone number, and address. Once they confirm your account details, they'll be able to help you with this!
You could pay a extra week when paid so you don’t have it fall on your off pay week?. That’s what I do.
Mickasked
How do I find my limit on Openpay?? Not showing up on the app
1 answer
It's in the left at the top on the main screen "Available Amount" if you want to increase its easy as Just tap the button to the right that says "Need more to spend"
Katie G.asked
2 weeks ago I checked my available balance & it said that I had over $600, went to check it this morning as was going to make a purchase with it & now it is saying that my available balance is only $50. Can anyone tell me why it dropped for no reason
1 answer
KatOpenpay
Hi Katie! Are you able to get in touch with our Customer Service team? You can reach them on 1300 168 359 or email [email protected] with your full name, DOB, phone number, and address. Once they confirm your account details, they'll be able to look at your account and see what's going on.
d.sabah1asked
How do I close my Openpay account?
1 answer
KatOpenpay
Hello! We're sorry to see you go - but if you'd like to close your account for whatever reason, please get in touch with our Customer Service team on 1300 168 359 or email [email protected] with your full name, DOB, phone number, and address. Once they confirm your account details, they'll be able to make that change for you.
George spanosasked
Minimum for a purchase
3 answers
I don't know about other stores but at my Vet it is a $100 min spend to use openpay
Depends on the store
Usually it’s $50
annieasked
Just opened an account got approval yet now it locked
2 answers
contact openpay
hi has been fixed just had to send a photo with me holding my licence.
Natasked
When trying to log in it's saying customer (my full name) not active and to call. What's that mean
2 answers
call on the phone... . obviously
They don’t know if you’re real or not. Call them and they may need identification. It’s good for our protection too, stops fraud.
Tashgirlasked
I tried to open an Openpay account a moment ago and it said it didn’t recognise my details and re entered them, which I did and I got the same message so I closed the tab down and brought up a new page, when I entered my email address the site said it recognised me and sent me a temporary passsword, I entered it and I was let into their site. I then tried to make a purchase from My Deal for feliway and their site said ‘ we do not recognise your last name. Does anyone know how I can fix this as my cat is destroying my furniture and the I get some feliway the better, thanks everyone for listening :)
Vanessaasked
Hi my name is Vanessa and iam trying to set my account up but it won't except my bank card
Do u have to have money on ur card for it to be set up? And can u use open pay at target Kmart and BigW?
Thanx
Vanessa
3 answers
Sorry not at kmart or bigw bunnings tho lmao
It’s easier to use your bank details, that way if you have a cancellation of a card the payments still go through. You set up the key card details in the app and need 20% of the original purchase cost to take the goods. Hope this helps. Thanks
Openpay at Bunnings is fantastic!.
Kerry Westonasked
I would like to pay earlier then 11 days how do I arrange an earlier payment day
2 answers
Pretty sure you make a payment early if you click on what you ordered
You can click on the plan and make a payment anytime. If you want to change the date permanently -IE due every second Wednesday but you'd like to pay every second Friday... You can ring customer service.
Bryce T.asked
I just made a purchase from bunnings, set a plan and they took the money out of my account, but when I look in my openpay account there is no plan and no record of my purchase from bunnings????? What is going on
MelGasked
Hi, Im a regular Openpay customer and recently tried to make a purchase with Bunnings online, It says my bank has declined the request even though I have the funds to cover initial payment. I have used it for online Bunnings previously with no issue. The card is not expired. Can anyone explain this please
2 answers
Have you used online before? Did you save your card details? Have you got new cards to past purchases?. Could be the bank trying to stop fake transactions, is this a normal transaction you would make?. Sometimes they stop it just in case .
Hi. Thankyou for your response. I have used online openpay with bunnings previously and had no issues, I have also used online openpay with Edge clothing and it works. Just wont work with bunnings anymore.
Terry Kasked
Hi trying to use my openpay account I have a limit of $300 have funds available on my account for first payment but when I go to process thru openpay it tells me my limit is $300, But the item I want to purchase is $299.00 within the $300 limit. Trying to buy online thru mydeals.com.au. can anyone help??
4 answers
If it does not include free shipping on the product it will be over your limit so you won't be able to purchase.
Thanks Tania for answering my question but doesn't actually help as the item has free shipping included! Any other suggestions?
That's the only thing that would be a problem. Sorry i could not help.
Belinda C.asked
How do you change address on your profile on the app
1 answer
In the app, tap top right hand corner, then click on the cog next to your name /settings, and in the settings towards the bottom is where your home address details are and how you can change it. Hope this helps. Thanks
gailasked
does kmart in Goulburn have openpay,
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