Optimum 9400 Questions & Answers (page 3 of 7)

Hello Nik,

Thank you for your message. We can confirm that the Optimum 9400 blender has a reset button that is triggered when the thermal protector sensed that the machine is about to overheat. To get the machine to work again, simply turn the power switch off for a few minutes allowing the machine to cool down and re-set.

The blade assembly is made of stainless steel and therefore does not rust. However, always make sure that the bearings at the bottom of the jug are kept dry at all time.

We hope this helps but if you have any more questions, you can contact us directly at [email protected] :)

Hello,
Thank you for your message. I can confirm that the Optimum 9400 weighs 6.7kgs. You can also find that information on the Specifications tab of the blender:

https://www.froothie.com.au/store/froothie-blenders/optimum-9400

We hope this helps :)

Hello, thank you for your message and interest in our products and a big thank you to Corina for your great feedback :)

Any of our Vortex blenders can easily chop any ingredients, blend frozen fruits and much much more. The Optimum 9400 is certainly a great option. We have also introduced a mini jug that can be bought separately. We have also recently launched the G2.1 and the G2.3. The former comes with a standard 10 year warranty and the latter with a lifetime warranty on the motor and an additional mini jug as standard - both of them will enable you to make your favourite recipes. You can of course contact our customer service team directly if you wish to have further information.

We hope this helps :)

Hello,

We are sorry to hear that you are having an issue with your blender. Can you confirm that the overload protection fault switch which you will find on the motor base has not been triggered? This can happen to protect the motor against overload damage. If this is not the case, can you please open a support ticket using the following link http://www.froothieinternational.com/warranty.php and our technical team will contact you directly to assist you further.

We hope this helps :)

Hello Jo, thank you for your message. It is possible that the blender started overheating and consequently the overload protection switch that is located on the motor base was triggered - it is a safety mechanism to protect the motor against overload damage. By pressing the switch back in, the blender should start working again :)
However, please contact our support team directly at [email protected] if you need further assistance.
We hope this helps :)

All our blenders are high quality powerful Vortex blenders that will enable you to make any recipes you like. It is principally a matter of personal preference which blender you opt for. The Optimum 9400 has a manual dial that you turn to control the speed from 1 to 10 whereas the Optimum G2.1 has electronic buttons as well as pre-set functions. You can of course also use the manual mode on the G2.1 by pressing the speed button - the same button both increase or decrease the speed manually.
The Optimum 9400 has 2238 watts vs 2835 watts for the Optimum G2.1.

We hope this helps but please contact us at [email protected] if you have any further questions :)

Thank you for your message.
Watts information can be a bit ambiguous and since the 9400 is fitted with a brushed motor whereas the G2.3 has a brushless motor, the data cannot be compared.
The G2.3 peak motor power is 1500W (which is about 2HP). Compared to a brushed motor wattage output we estimate the brushless maximum motor power to be equivalent to 1800W as brushed motor efficiency fluctuates between 45-75% depending on the load while brushless motor efficiency stays above 85-90% regardless of the load.
This feature is what makes the Optimum G2.3 model superior to not only our other Optimum models, but also our competitors, including Vitamix, Blendtec and Omniblend, all of which use brushed motors for their blenders. The Brushless motor also offers greater power and efficiency.
Another point to consider is that the G2.3 comes with a lifetime warranty on the motor.
However, whichever of our blenders you choose, it will be a top quality appliance that will last you for many years.
We hope this helps :)

We can confirm that your Optimum 9400 can easily blend coconut meat with no problem at all.
You can find plenty of recipe ideas, including some with coconut on our Froothie YouTube channel - https://www.youtube.com/user/FroothieTV
We hope this helps :)

Hello eatmoreplants, I am extremely sorry for the hassle you have faced. To have a Spanish voicemail is extremely unusual as we do not offer this language in the US

I will investigate this matter with urgency while also having your ticket resolved without delay by our 24x7 Support Team

I will also notify my manager so he is aware of your experience as we take such matter very seriously, customer service is our lifeline here at Froothie

Kind regards :-)
Veronique

Thank you for your enquiry :)
You can certainly use our Vortex blenders, including the Optimum 9400 to make fresh fruit juices. The Optimum blenders are able to easily blend whole fruits and vegetables, unpeeled and uncut, creating a healthy juice full of fibres. However it can take some time to get used to drinking juices made in blenders as they are full of fibres and thicker than standard juices but much healthier for the digestive system. If you find the juice too rich in pulp, you can also use a strainer to eliminate some of the pulp.
We hope this helps :)

Hello Sean,

I am sorry to hear that you are facing issues with your jug. Please open a support ticket here: http://www.internationalwarrantysupport.com/ and the support team will be able to assist.

kind regards

Hello Vilija, I am sorry to hear about your experience with your Optimum 9400, please contact me directly at [email protected] and I will personally investigate the matter ASAP .

You can also contact me directly at 03 8609 2210 and I would be more than happy to assist and resolve this matter

Kind regards
Francois :)

Hi Steven,

Thank you for your query,

The Optimum 9400 is designed and tested in Australia, assembled in Taiwan, and then distributed worldwide.

If you have any further questions please do not hesitate to contact our 24 x 7 support team at www.froothiesupport.com

Have a lovely day

Hi Sue,

Thank you for your query,

The Optimum 9400 is absolutely capable of blending ice, nuts and frozen bananas .

The 6 blade assembly allows it to easily grind nuts, whole grains, rice, beans and ice.

Here is a great clip on our Froothie Tv Youtube channel which demonstrates all of the functions of the Optimum 9400 https://www.youtube.com/user/FroothieTV

If you have any other queries please do not hesitate to contact our 24 x 7 support team at www.froothiesupport.com

Have a lovely day :)

Hi Judith,

Thank you for your query,

The Optimum 9400 is absolutely capable of blending sugar.

We would recommend using enough sugar to ensure that the blades are fully covered.

If you have any further questions please do not hesitate to contact our 24 x 7 support team at www.froothiesupport.com

Have a lovely day :)

Hello Eric,

The noise is not an indication of the power of the blender (some Chinese copycat blenders sound like an airplane with very limited power). For example the Vitamix Quiet One (most expensive Vitamix commercial blender) is also their quietest.

The Optimum 9400 is one of our quieter models, designed to reduce noise.

If you have any further questions please do not hesitate to contact our 24 x 7 support team at www.froothiesupport.com

Have a lovely day :-)

Hi Pauline,

The Optimum 9400 comes with a 5 year domestic warranty,

Please contact our 24x7 Warranty and Technical Support team at www.froothiesupport.com and they will attend to the matter ASAP

Have a lovely day :-)

Hi Helny,

Thank you for your query,

To advise you correctly we would need to know the recipe you are using, are you able to please send the details through to our 24 x 7 support team at www.froothiesupport.com

Have a lovely day

Hello Carol, better late than never :)

The Optimum 9400 is perfect for making nut butters!

Here are a few tips and tricks on how to master nut butters and nut recipes:

Here are a few great How-To videos!

Kisane from Froothie TV!
https://www.youtube.com/watch?v=ZyWFyaLeo9k

Candy from our office in Melbourne :)
https://www.youtube.com/watch?v=eio8gQWZS4Y

Sunny Side Up, our partner from Romania!
https://www.youtube.com/watch?v=Qeq_w5QsWXA

Here are a few points we've compiled that are important to achieving the best results

1. Roasted nuts release their oil content more readily than raw nuts, this makes the process of forming a butter quicker and simpler. The less time the nuts take to blend, the less heat is generated which is good for both the nuts and the blender! Note: the roasted nuts need to be completely cool before you attempt to blend them. This isn't to say you can't make nut butter from raw nuts but we suggest you get used to the process with roasted nuts first and then make the transition once you're comfortable!

2. High Speed - Make sure to use the highest speed on the blender when making any thick recipe, especially nut butter. Using high speed gets the job done faster, generating less heat and reducing strain on the motor.

3. Use the Tamper tool - The tamper tool needs to be used to constantly press the ingredients down from the sides of the jug, making sure it's being processed by the blades. Air pockets will naturally form if nothing is done to stop them so we recommend constantly tamping around the edge of the jug until the process is completed. Note: Make sure not to rest the tamper in the center of the jug (directly above the blades) while blending, this will effectively close the center of the vortex and block air from circulating.

4. Make sure the nuts are dry - If you soak or activate nuts for nut butter, please ensure that they're totally dry before attempting to blend. Using a dehydrator will achieve the fasted/best results though make sure the nuts are totally cooled before blending.

5. Quantity - As a rule of thumb, you should always at least cover the blades by 1-2cm. We recommend a maximum of 3 to 4 cups of nuts to make sure you're not overloading the blender. This figure can vary depending on the natural oil content of the nuts. The higher the oil content, the larger the quantity that can be blended at once. On the contrary, if you're using nuts with lower oil content, a lower quantity may be applicable.

6. Adding liquid - Avoid adding water into the mixture, it will likely make the mixture clumpy and prevent it from properly forming butter. If you're adding any flavorings or powders, please add them once the butter has already formed. If the mixture is too dry, you can add small amounts of oil, we prefer an oil with a neutral flavor. This shouldn't affect blending, just flavor.

If you find the process taking far too long or notice any smoking or steaming coming from any part of the blender please stop the process and contact customer service to make sure your blender is functioning correctly.

Here are some great recipes to use:
https://www.froothie.com.au/veggie-vegan-and-raw-blender-recipes

To get the best results, place food in the jug in the following order:
1. First liquids.
2. Then soft foods/vegetables.
3. Last add frozen produce and ice.

Hope that helps!

Hi Lindajc,

You can absolutely make a drink for one person, as long as the contents cover the blades completely. It will however depend on the recipe, for example if you are blending anything thick and you do not put enough quantity in the jug then the tamper tool will not reach and we do recommend the use of the tamper for blending thick contents.

As a rough guide 250mls would be the minimum amount to fill the jug, depending on the recipe.

If you have any further questions please do not hesitate to contact our support team at www.froothiesupport.com

Have a lovely day