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Optimum 9400 Questions & Answers (page 4 of 7)
1st Generation, 2nd Generation124 questions from our users
Zaraasked
I'm after a powerful blender for my protein balls. I use madjol date frequently in them and they are sticky and dry and many blenders just burn out. Was this blender designed for such use?
1 answer
Froothie A.Optimum Appliances
HI Zara, :)
Yes, I would recommend the Optimum 9400 when making protein balls, especially when blending madjol dates.
I would recommend first blending the dates with some coconut oil to break them up, you can also use the pulse button as well.
Once you have broken up the dates I would then add the nuts into the mixture. Remembering to always use the Tamper tool.
We recommend to follow a recipe and the quantities listed in the recipe.
This blender handles thick ingredients extremely well like nut butters, ice-cream and bliss ball mixtures.
The most important component of a Vortex blender is the power of the motor. The Optimum 9400 has an extraordinary 3 Horse Power motor able to easily withstand the toughest ingredients and outlast most other domestic blenders.
If you have any other questions, please do not hesitate to contact our 24/7 support team at www.froothiesupport.com
Have a lovely day
Froothie Support Team
Ericasked
What's the slowest speed (rpm) of the Optimum 9400?
1 answer
Mario N.Optimum Appliances
Hi Eric,
Thank you for your query,
The lowest speed on the Optimum 9400 vortex blender is 1300rpm.
The most important component of a Vortex blender is the power of the motor. The Optimum 9400 has an extraordinary 3 Horse Power motor able to easily withstand the toughest ingredients and outlast most other domestic blenders.
If you have any other questions please do not hesitate to contact our 24 x 7 support team at www.froothiesupport.com
Have a lovely day.
Fruit juice loverasked
Hi I'm interested in getting one of the Optimum model, I wanted to know what's the difference between the model 8200 and 9400. We are really tight on our budget and would like to carefully consider all the pro and con before purchasing one of these. Your assistance is greatly appreciated.
1 answer
Mario N.Optimum Appliances
Good afternoon,
Thank you for your query,
The Optimum 9400 is a higher quality appliance to the Optimum 8200. Below is a summary of the differences:
- The Optimum 9400 Vortex blender has a faster and more powerful motor. This leads to quicker blending and better consistency for thick contents
- The 9400’s blade assembly have more seals and better quality custom-made alloy ball bearings, leading to increased longevity and the ability to be used commercially with no issues
- The longer blades of the 9400 also allows it to chop, grind and slice more effectively
(Note: The 8200 still has longer blades than most competition like Omniblend for example)
- The 9400 has an iron cooling fan for the motor vs. plastic for the 8200
- The Optimum 9400 has one of the industry’s most advanced PCB Boards for the motor equipped with Automatic Torque Control, meaning the motor will automatically change power based on what you are blending, leading to better performance and increased longevity
Although the 8200 is less advanced than the 9400/9200A blender it is a great affordable blender, still better than other high speed blenders in the same price range and even some more expensive blenders like Omniblend, NutriBullet, Breville and Sunbeam.
Independent reviews of the Optimum HIGH-SPEED blenders here:
http://www.froothie.com.au/optimum-blender-reviews/
If you have any further questions please do not hesitate to contact our 24 x 7 support team at www.froothiesupport.com
Have a lovely day ;)
Allisonasked
Do you deliver New Zealand?
1 answer
Froothie A.Optimum Appliances
HI Allison :)
Froothie has a New Zealand branch that you can order from - www.froothie.co.nz
The stock is in Auckland ready to be dispatched :)
If you have any further questions please do not hesitate to contact the Support team by phone on 0800 741 369 or via the 24/7 Support Website at www.froothiesupport.com
Have a lovely day
Froothie Support Team
ritahannah68asked
How much is optimum blender?
2 answers
I got mine from this website :)
http://www.froothie.com.au/
Froothie A.Optimum Appliances
Good afternoon,
Optimum have five high speed vortex blenders in our range for domestic use, and three for commercial use.
Prices vary in Australia from our most affordable blender the Optimum 8200 for $299, to our top of the range Optimum G2.1 Platinum Series blender for $1200.00.
Furthermore we are shortly introducing the G2.3 with a RRP of $2,200 / a presale introductory price will be announced in the next few weeks . The G2.3 incorporate an industry leading brushless technology.
Our vortex blenders can be viewed on our website http://www.froothie.com.au/store/froothie-blenders/
All of our high speed blenders are designed to achieve silky smooth fruit and green smoothies, grinding nuts, crushing ice, nut butters, nut milks, frozen desserts, hot soups, dips, and fresh fruit juices.
You can view our 9400 blender in action on YouTube https://www.youtube.com/user/FroothieTV
If you have any further queries please do not hesitate to contact our 24 x 7 support team at www.froothiesupport.com
Have a lovely day :)
krishasked
Can you please tell me where it is made?
2 answers
Froothie A.Optimum Appliances
Hi Krish :)
The Optimum 9400 High Speed Vortex Blender is designed and tested in Australia.
Its assembled in Taiwan with parts sourced globally.
If you have any further questions please do not hesitate to ask our 24/7 Support team at www.froothiesupport.com
Have a lovely day :)
Froothie Support Team
Taiwan
lgmasked
So how do you do soups? Raw vegetables in, blend and heat? Or do you have to cook the soup some other way and then blend in the froothie?
1 answer
Mario N.Optimum Appliances
Hello Igm and thank you for your query.
The Optimum Vortex Blender is a unique appliance capable of freezing ice cream or heating a soup. For hot food processing, the Optimum has the option of blending food at a HIGH speed, spinning the six stainless steel blades with the power of the 3HP motor to produce friction heat. In a few minutes, the soup or other food will be served steaming hot.
We provide a recipe book which includes many amazing soup recipes :-)
For further queries please contact our 24/7 Support Team at www.froothiesupport.com
Kind Regards
69terrilouasked
I had just decided to purchase a Vitamix Pro 750 as many other blenders on the market seem to be unable to compete but now really think I would be happier with the Optimum 9400, price being especially appealing for an appliance that seems to have similar specification and excellent reviews for ability and after sales assistance. I just would like to clarify that the jug is BPA free, will blend hot or near hot soups without damaging the jug or blade assembly and can blend hard vegetables for smoothies easily without bouncing all over the benchtop and I would also like to know the warranty details should the machine fail. I am careful with any appliances and adhere to manufacturers instructions as I generally purchase at the top end of the market and make my decisions with care.
2 answers
I have further researched some of my above questions and found my answers through other review articles but can anyone tell me why Optimum have not had issues with blacks specks in their jugs when from my reading it appears as though the same plastic is used by Vitamix, Optimum, Blendtec and others?
Mario N.Optimum Appliances
Hello T,
Thank you for your query :-)
The Optimum 9400 comes with a 2L BPA free Jug and is absolutely able to blend hot soups and hard vegetables with ease without causing damage to the blade assembly or Jug.
The Optimum 9400 hammer-forged stainless-steel blades are designed and tested to be used over 300 times per day in a commercial environment and are of extremely high quality.
Your warranty is covered by our 24x7 Warranty and Technical Support online team who resolve over 97% of warranty claims. In the unlikely scenario you have to return your machine for inspection, we have nation-wide as well as international service centres available to promptly repair your appliance. The warranty covers both labour and parts :-)
For further queries you can contact our 24/7 Support Team at www.froothiesupport.com
Kind Regards :-)
Trudy Smithasked
Hi I have had a problem with my optimum 9400 blender jug which has cracked,i have been in touch with froothie who have offered to replace it as it is no fault of ours, I have received an email from them giving me 2 choices. I can have the jug on its own or with the blades already fitted the price for this is 9.95 for the postage of the jug on its own or 39.00 and 9 .95 postage for th complete jug assemble.What I am so angry about is that I have not sent as yet any indication as to which option I wish to take but today I have received an email saying they will send me my order of a new complete jug with blades. Has anyone out there experienced the same service from froothie?
2 answers
I would email back and tell them you need a replacement of no cost .. It would be so much easier if it could be done by phone. I found this back and forwarding of emails is annoying and takes longer to correct the problem .. Otherwise they have helped my problem .. but did take 4 or 5 days to sort it self out .. Im waiting for my replacement and the return slip to come through ....again on email .....to send mine back...
Froothie A.Optimum Appliances
Hello Trudy, the issue you are referring to is very unusual and could be due to an misunderstanding from our team or a human error. Our 24x7 Warranty and Technical Support Team can be contacted at www.froothiesupport.com. You can also call the office on 03 8609 2210 and we would be more than happy to assist and resolve the matter without delay :-)
You can also email me directly at [email protected] and I can attend to the matter personally as well :-)
Kind regards
Francois
Froothie Support
FarFedasked
Has anyone used a refurbished Optimum 9400? My general question is, what is the implication of buying a refurbished product? Should the consumer expect defects in build, or motor quality?
2 answers
My brand new Optimum 9400 motor has problem after 1 year of normal use. Had it fixed by Froothie and the problem is still there. Frankly I don't think Froothie is not doing a very good job repairing my blender. So the quality of a refurbished is most likely worse than a brand new one.
Athena Solutions Pty LtdOptimum Appliances
Hello FarFed, better late than never :) Refurbished appliances have been used a few times just for demonstration purposes. The might have minor scratches but they are covered under the same warranty terms and conditions. So in case you are facing any issues at all just contact [email protected] and the team will be able to assist you :)
@TC80 Your unit is definitely faulty as it's meant to last for many years without any issues. Have you received your replacement yet? In case you still require assistance please email me to [email protected] and I will be able to help :-), or simply call the office on 1300 309 900 an ask for me, my priority is to make every customer happy with our products and our service :-)
sundrop2204asked
I'd like to know if anyone here has had their Optimum blender (9400 or 9200a) for more than 5 years and still working very well?
I was quite disappointed and surprised to discover that Froothie does not cover the product for more than 5 yrs in warranty without having to pay $200 extra. If that's the case, then it is no difference in price to the Vitamix, and the Vitamix has a warranty of up to 7-10 years and if I'm not wrong lifetime warranty for some parts
at the same price - i.e. also around $USD450-500 which is what local Americans pay for their own brand. In that case, Aussies are not getting the full value of their own locally produced product. Any comments?
2 answers
Hi
I've had 2 Vitamix blenders and neither were covered by the warranty after only 4 years. I shelved the vitamix for a 9400 for the reasons I'll mention shortly. The motors are still going strong but god they are noisy compared to my 9400 blender and quite frankly they don't blend as well. The 3 jugs i've gone through with the vitamix all have blown out bearings and the cost to replace the blade assembly was a lot more than buying a whole new jug, blades and all from Froothie. The other flaw with the vitamix that they also don't cover under warranty is the teeth on the base wear out and makes the base unusable. So again you have a strong motor that will wake the dead in a base you cant use.
Trust me, Froothie 9400 is quieter, more powerful and much better blades and bearings. I had an issue with my base and the after sales service that I've had from froothie has been exceptional. I tried to do a warranty claim on the issues i mentioned with Vitamix and got no where. Good luck on your 10 year warranty there!!! s for the longevity of the 9400, i can't speak with any authority on that, i actually don't know how long he brand has been around. If i get 5 years of troube free use out of it ill be happy.
Athena Solutions Pty LtdOptimum Appliances
Hello sundrop2204, better late than never :)
All parts and appliances by Optimum are manufactured with remarkable precision using the highest quality materials. Optimum conducts extensive testing to achieve full product certification and accreditation to meet the industry’s Quality Control Standards.
More details about the Quality Control standards available here: http://optimumappliances.com/quality-standard
Froothie is an Australian company with branches around the world, see www.froothieinternational.com and , having sold tens of thousands of machines worldwide with great reviews.
All products are covered by a 24 x 7 Warranty team and nation-wide service centers.
We now also offer an optional lifetime warranty on our appliances :)
Hope that helps
Barbaraasked
Love this machine. Must be a better way for me to make hummus, I seem to get it all clogged up in the blades. Any suggestions?
3 answers
Hi Barbara. I haven't tried Hummus in the blender, however I do need to tamper & move around the nut butter a little so I imagine hummus may be the same.
Hi Barbara,
Make sure you have sufficient liquid in the base (lemon, oil). I use this machine for all types of bean dips & falafel mixture. If needed i slowly add a little bit of water during the blending - liquid is needed to work through the viscous/thick mixture.
Mario N.Optimum Appliances
Hello Barbara,
I would suggest contacting our 24/7 Warranty and Support Team at www.froothiesupport.com
They will be able to assist you with recipes and some tips and tricks to make the perfect hummus :-)
Kind Regards
Chennyasked
Hi! I'm using optimum 9400. Can the blender make egg white foam? I was trying to blend the egg white but wasn't successful.
4 answers
I haven't tried that so could not help you with it. I've always used my hand held Bamix for egg whites. One might probably need a large amount of egg whites in order for it to work. Sorry.
Sorry I am unsure as I havent tried it for that. Good luck!
Hi Chenny. I haven't tried the option myself but have you tried whisking it using the Pulse button. I found a lot of things that I didn't get right with the speed button worked a charm when I used pulse. Hope this helps.
Yale Zhouasked
The Optimum 9400 I bought is great but recently I found the blades come loose and the water is dripping under the jug. What should I do? Thanks. Yale
2 answers
Contact Froothie about it, maybe covered under warranty.
Mario N.Optimum Appliances
Hello Yale, this definitely seems like a fault. Please contact our 24x7 Warranty and Technical Support team at www.froothiesupport.com and they can contact you to resolve the matter ASAP :-)
Sharniasked
Our optimum 9400 blender blades came adrift while making breadcrumbs. Not quite sure the order to return the blades. Am assuming 4 blades first then the small round flat part next, then the two blades and finally the nut screwed on. Help!
2 answers
Athena Solutions Pty LtdOptimum Appliances
Hello Sharni, please contact our 24x7 Warranty and Technical Support team at www.froothiesupport.com regarding this matter as this is definitely a fault covered under warranty
Kind regards :-)
Froothie Support
Yes pretty sure thats no supposed to happen, definitely get the jug back to Froothie. I would suspect its a LH thread and should self tighten? sounds like something has broken.
Stan Basked
How do you change the blade on the optimum 9400?
1 answer
Mario N.Optimum Appliances
Hello Stan B,
Please contact our 24x7 technical support team at www.froothiesupport.com and they can provide you with steps on removing the blade assembly
Kindly note the blade assembly only needs to be removed if damaged and requires replacement
Warm regards :-)
Froothie Support
Bobbieasked
I am debating between 9400 and 9200A. I think I prefer the idea of automatic easy digital but I am wondering if there is anything I won't be able to do with the digital which I could do with the manual dial.
4 answers
The manual dial gives you much finer control of the blade speed, unless you are going to be making a lot of nut butters there is not much point. The 9200a has low, med and high, and for 90% of the blending I do its all I need. Personally I think the automatic timer function on the 9200a outweighs the fine speed adjustment of the 9400. Another nice thing about the automatic function is it automatically varies the speed and torque as it goes through the cycle, it even stops half way for contents to settle before continuing automatically. unless you are an analogue freak that loves switches and dials and makes lots of delicate nut butters go for the 9200a.
Read this on Froothie web site (I am contemplating between the two also, leaning towards 9200A):
The Optimum 9200A (2nd Generation) is Optimum's fastest and most powerful Vortex blender, equipped with an extremely powerful 2,611 Watt motor (3.5 Horse Power), it is the perfect model for both domestic and commercial use.
The Optimum 9400 is identical to the Optimum 9200A, manufactured using the same high-quality durable parts. The main difference is functionality: dial (9400) vs. buttons (9200A). The benefits of the dial are more control, and the benefit of the buttons is the automatic timer function which is great for smoothies and juices on the go.
Both models are perfect for making smoothies, juices, nut butters, hot soups, ice creams, salsas, dips etc.The 6-blade assembly of both models is longer than any other blender, allowing for superior chopping, slicing and grinding capabilities, perfect for domestic users. The timer function of the 9200A (2nd Gen) is another great feature for busy users wanting a quick smoothie on the go!
Both models are commercial grade high speed blenders and can be used domestically or in cafes/restaurants.
Froothie claims I made a mistake, I ordered the 9200A but the order which finally arrived after a wait of a month was the 9400. I was upset at first but when I realized the hassle involved in insisting I get what I wanted originally, would mean another even longer wait and losing money, I decided to go with the flow. The upshot? The blender is wonderful and I have already used it to make; smoothies (banana, pear, berries, kale, apple) hot soups (corn, cauliflower, pumpkin) batter for nut herb crackers (recipe in the book that comes with the blender), vegan chocolate mousse (avocado, cocoa, dates, a bit weird to my taste and looked down on by my kids who really like everything usually), peanut butter (a delicacy) and almond milk (superb but only lasts 3 days).
Just like any other skill, it will take time to experiment and get really good using the optimum and the idea is to create a personalized recipe book of my family's favorites tried and true.
Irene Ngasked
Can the 9400 blend whole cooked fish (including bones) into soup?
2 answers
I would say it would do it no problem at all, not that I've ever tried (I'm a vegan)
Athena Solutions Pty LtdOptimum Appliances
Hello Irene,
Thank you for your query.
The Optimum 9400 can absolutely be used to make soup using a whole cooked fish, including the bones.
The Blade Assembly of the Optimum 9400 is extremely high quality and is designed and tested to be used over 300 times per day in a commercial environment.
For hot food processing, the Optimum has the option of blending food at a HIGH speed, spinning the six stainless steel blades at 44,000-48,000 rpm to produce friction heat. In a few minutes, the soup or other food will be served steaming hot.
For further queries you can contact our 24/7 Support Team at www.froothiesupport.com
Kind Regards’
Claireasked
Can it grind flax seeds into flax meal?
3 answers
Yes with ease, I tend to do it in bigger batches, bag it and freeze it. I like the optimum as you just use the one jug for wet and dry (the vitamix has a separate jug to do dry mixing)
Just wondering if I should get the 9400 or the 9200A. Both seem very similar except for the control. I'd be using mine mainly for smoothies, soups, grinding flax, nuts etc.
Mario N.Optimum Appliances
Hello Claire,
Thank you for your query.
You can absolutely use the Optimum 9400 to grind flax seeds into flax meal with ease and within seconds.
The long 6-blade stainless steel blade assembly of the Optimum 9400 are perfect for grinding and chopping, as well as being able to make Smoothies, Juices, Nut Butters, Nut Milks, Raw Desserts and much more.
For further queries you can contact our 24/7 Support Team at www.froothiesupport.com :-)
Kind Regards
jabasked
Hi! Looking at purchasing either the 9400 or 9200, could you tell me if it can make oak milk & flour from whole grains? If so which model would be the better option for this. Thanks! Judy
2 answers
Flour from whole grains no problem at all, I have not made oat milk but see no reason why it wouldn't be able to do it, it makes almond milk with ease.
The 9400 has more power and higher speed than the 9200, The 9200 has a lot more control of the speed (dial for the 9200 and push button for the 9400).
I probably would have gone for the 9200 if it were not for the fact I have small children, with the 9400 I can just press a button, mix and walk away and it will shut off automatically (Great for demanding little babies!).
If you want more control of the speed the blades turn go for the 9200, if you want simplicity and an auto off function (plus more power) go for the 9400. Both will perform the task easily.
Athena Solutions Pty LtdOptimum Appliances
Hi Judy,
Both the Optimum 9200A (2nd Gen) and 9400 blenders would be able to make oat milk and nut / grain flour with ease.
I have included some videos below showing how quick and simple these recipes are in a high speed blender.
Almond Milk
https://www.youtube.com/watch?v=Z6CPRd7UFCA&list=PL1dicojIF63pvLvtUvU_BRgLD3Y69WVDU&index=18
Oat Milk
https://www.youtube.com/watch?v=qt6IcuBt8BU
Oat Flour
https://www.youtube.com/watch?v=EA2ctJwOzrM&index=9&list=PL1dicojIF63pvLvtUvU_BRgLD3Y69WVDU
Almond Flour
https://www.youtube.com/watch?v=oiTPJgC1nKE&list=PL1dicojIF63pvLvtUvU_BRgLD3Y69WVDU&index=10
Optimum 9200A (2nd Gen) Vs Optimum 9400 Comparison
The main difference between the models is functionality as the 9200A (2nd Gen) has the press buttons on the front for both speed (slow, medium, fast) and time (20 sec, 35 sec and 45 sec), whereas the 9400 has a variable speed dial (speeds 1 - 10)
The 9200A (2nd Gen) is extremely user friendly and easy to operate especially with the pre-set timers to make smoothies as you can press a button and walk away and the machine will turn off
Both models are perfect for making smoothies, juices, nut butters, hot soups, ice creams, salsas, dips etc.
Both models are commercial grade high speed blenders and can be used domestically or in cafes/restaurants.
The 9200A has the independent Pulse button, which is great for chopping.
If you have any further questions please don’t hesitate to ask by emailing us at [email protected] or calling 03 8609 2210
Have a lovely day :)
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