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- NSW, Kings Park
- Verified customer
Fantastic & Seamless Service
Highly recommend OSS for any move. I was moving back home to Ireland after living in Sydney for over 20 years so had accumulated a lot of items. From the initial contact with the team in the office, to the team that came to pack up all my belongings in Sydney & the team that delivered them to me in Ireland, they could not be more helpful and professional. The entire process was exceptionally easy and I was able to track my shipment when ever I needed. The team also kept me informed of the process and assisted in all the paperwork for customs and insurance needs. Would have no hesitation to recommend and use OSS again.
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Kirri
- 2 reviews
- 1 like
- NSW, Kings Park
- Verified customer
Great communication and delivery when they said they would
I shipped 5 medium sized boxes from London to Sydney at the end of November 2016 and the receiving agents in Sydney were OSS Worldwide who informed me in early february that the ship was due and began the process with me for customs and agriculture inspection and clearance, which was within the advised shipping time period.
From first contact Sheri and the team, they were great with letting me know what was required form wise, fee wise and timings involved in clearing my stuff off the ship and delivering it to my house. All info was emailed...Read more
with the option for phone support also. I paid the final inspection fee via a link through their website which was easy, quick and secure. Once that was all done and inspections took place, I was phoned re delivery day option and delivery time window on the same day so i could plan accordingly. The delivery guys were great; they introduced themselves and checked where i needed the boxes placed and arrived when they said they would! Couldn't have been simpler. Moving countries can be stressfull and although some of the paperwork can be intimidating due to the high need for accuracy to support smooth customs clearance, I had all the support info required to complete the forms and over the phone help if needed. I was very happy with the service provided by the OSS Worldwide team and would not hesitate to recommend them to any fellow shippers.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Kings Park
- Verified customer
Class
Cannot fault anything,
Mark and Terrence the to removers who attended, very professional .anb accommodating.
And respectfull,Unpacked all my items and took all my packing no fuss no mess .
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- NSW, Kings Park
- Verified customer
Don't go with this company they are spam they will take your money they after they will ask for more
This company is a cheating company they are the worst company I have come across they are cheats. I paid to get my boxes overseas and after 2 months they came back asking for more money from me. Please don't trust this company my stuff has not come yet it's been 2 and a half months and still don't have my stuff and the funny thing is that my stuff are not worth half the money I paid for them to go to another country and the money i paid I could of paid for air postage and I would of had my stuff in 2 weeks not 2 months and a half months. Please...Read more
don't go with this company they will rip you off they are asking for another $295 for old use cloths 5 years old are they serious. April 6th, 2017 Update: Please don't go with this company they are liars and cheats It's been 5 months I have been waiting for my boxes and still nothing not even an update where they are I am so disgusted my family has no clothes to wear I can't even go and see a doctor because my reports are in the boxes. Please don't go with this company they have no clue what they are doing. I am ashamed that these people don't give a damn about people stuff all they care about is the money and once you send them they will tell you a price and then after that, they will tell you that you need to send more money because it passed the cubic meters. This is what they did to me, so please don't go with this company it's too stressful. I am planning to sue them for the stress and the delay I paid them and then they asked for $200 more I paid them and I still don't know when I am going to get my boxes.
11 comments
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Paul
- 2 reviews
- NSW, Kings Park
- Verified customer
OSS are the best around
We recently moved our house from Sydney home to Longford Ireland.
We recieved our shipment within 10 weeks!
OSS have been a pleasure to deal with from the onset, from the moment they sent out a surveyor to the moment we recieved our shipment, from the packers to people in the office, they have been helpful and very easy to deal with.
We were slightly under our quota and recieved a refund for for the difference once it was shipped, you cannot ask for a more honest service than that.
I would 100% recommend without hesitation.
Courtney family
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RenSYDNEY
- 2 reviews
- NSW, Kings Park
- Verified customer
Fantastic service and 10/10 overall experience
We shipped our goods (237 cubic ft) from the UK, and OSS handled our shipment's arrival and delivery in Australia. Their communication was always clear and fast and we were kept up to date on each stage of the shipment (arrival in Aus, progress through quarantine and customs).
On the delivery day, the van was punctual and the delivery team was an absolute pleasure to deal with. Hard working, very friendly and efficient team! We didn't have a lot of stuff, and I chose to unpack everything myself, but everything was offloaded from the truck ver...Read more
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carmenola
- 2 reviews
- NSW, Kings Park
- Verified customer
Excellent service from beginning to end
Excellent at every stage. Great & friendly communication at every stage, everything packed and arrived in perfect conditions, great delivery staff and a 2 hour delivery window which was great (no waiting around all day). Highly recommended.
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- NSW, Kings Park
- Verified customer
Like being assisted by friends or family. Inspired complete trust and indeed everything went great!
My move did not include furniture but it had very important and expensive household items that needed care and mattered a lot to me. I've moved house while living in Australia a few times and I was always left with a feeling that however professional the crews may have been (which was not always the case), I always had a bitter taste at the end of the move, as if my things had been handled without care and by strangers who perhaps even felt resentment towards me purely based on the fact that I was hiring them. So I was pretty apprehensive when ...Read more
I decided to move to Greece. I was worried about the move to the point that I even considered selling everything even though I had a lot of very special to me items that I did not want to let go of. I ended up with 17 boxes to ship. From the beginning of the process, the OSS people made me feel at home and the interactions gave me a sense of calm, like everything was going to be taken care of and I wouldn't really have to do much. And so it was. All I had to do was choose what to bring with me. The crew came, they packed everything for me and it all was very careful. They were very organised, very fast and the process felt just so smooth and relaxed, unlike the usual tension or sense of tiredness that movers can have sometimes. There was a sense of equality, humanness and dare I say it, love. As if OSS is a loving family that wants to help. My goods arrived in the specified time frame, everything was intact and the delivery was also very painless and simple and once again the people felt very humane, very warm and approachable. And this is a very unusual experience given the fact that these men were Bulgarian, I am Greek woman and the crew at Sydney were an aboriginal and a white Australian man. There really was no sense of "us and them" which I feel is the basis of how comfortable the whole thing felt. Of course the level of organisation was also perfection which goes without saying is necessary. In general, I could not have imagined a more enjoyable and safe experience of something that could have been very stressful and could have gone very badly practically as well. Thank you OSS!Similar opinion? Write a review on ieatwords.com.au!
KristeleaIllawarra, NSW
- NSW, Kings Park
- Verified customer
You took away my stress moving countries.
As a person who usually likes to do all the sorting myself, I was a little apprehensive when I was unable to organise my personal items and leave New Zealand quickly. This stress was soon taken away when I was able to communicate and be kept up to date with my items on the move and complete everything online without one phone call needed.
The delivery team where quick and efficient and the service team from New Zealand where polite and informative.
Thank you so much.
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Mark SHong Kong
- NSW, Kings Park
- Verified customer
Perfect move from Sydney to Hong Kong
My wife and I recently relocated from Sydney to Hong Kong. After a lot of internet research, we decided to go with OSS World Wide for shipment of our personal effects. From the very beginning OSS were very responsive to our requirements, and communicated well throughout. The staff we interacted with at every step in the process were professional and courteous. Thanks to Collen and the team. I would not hesitate to recommend them
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- NSW, Kings Park
- Verified customer
Move from AU to UK made easy by OSS
My family, wife and 2 young daughters, moved from Australia to U.K. and OSS made it easy. Reasonable cost and great service both sides. Definitely recommended and would use them if ever relocating again.
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Phil DobbieFarnham
- NSW, Kings Park
- Verified customer
Great at the Aussie end, not so good in the UK
We moved our belongings from a four bedroom house in Sydney to Farnham, in the UK. The Aussie end of the experience was fine - the belongings were packed very well over two days by a friendly crew. It took a few weeks for the contents to get onto a ship but I put that down to us using a shared container. All in all it took almost exactly three months door to door, which was at the far end of the expected timeframe.
The whole experience fell down at the UK end, where OSS subcontracted to Eagle Removals. The delivery crew were pleasant enough,...Read more
and did a good job of maneuvering large furniture into a (smaller) UK home, but they were at our house for about four hours. We frantically tried to unpack boxes so they would take the packing away with them, but we were still left with the majority of boxes. We were told by CSS that they rubbish removal is only included on the same day from the crews unpacking and the crew can only unpack onto raised surfaces - there's not many of them in an empty house. Hence, the team unpacked no boxes, just unwrapped furniture items. In fact, two days of packing translated to less than four hours of delivery.. So, be aware, if you choose OSS - and it's worth checking with any removal company, will you be left with a huge stack of boxes to dispose of at the end. It took me six trips to the local recycling plant.4 comments
Chris F.OSS World Wide Movers
Dear Phil,
Thank you for your feedback and whilst we are pleased and that things went well on the Sydney side we are disappointed that things did not live up to our expectations on arrival in the UK. ... Read more
Our understanding from your feedback is that the delivery crew in the UK unwrapped all furniture and removed the materials but did not unpack or offer to unpack the cartons. Our agreed service to be provided to you was to include the following: * Delivery to your designated address in the UK (subject to reasonable access); * Placement of your effects into their new residence; * Unwrapping and straight forward setting up of OSS packed furniture items; * Unpacking of OSS packed cartons and placement of contents onto elevated, flat * surface areas (not being the floor), where available; * Removal of packing material on day of delivery. The elements of the above that we understand may not have been completed were the unpacking of the cartons and removal of the empty carton boxes on the day of delivery. We understand that the delivery crew did not perform or offer to perform the unpacking of the cartons and therefore we have not delivered what we said we would and we are in the process of rectifying this. Our Sydney Branch Manager who has been on leave, has been made aware of your matter, and will be contacting you separately to make good on this and we unreservedly apologise. It can occur that the complete unpacking of cartons cannot always be performed because there is nowhere to put the contents (because all the table tops, benches etc are full). In these circumstances it takes a co-operative effort on everyone’s part to ensure there is somewhere to put the contents of each cartons. If there is no space, the delivery crew would unpack what they could to the available flat surfaces and remove those empty cartons on the day, then if a later collection of the remaining cartons was required a small charge may be applied. There is no suggestion in this case that a lack of flat surfaces was the issue and having satisfied ourselves of that we are taking the remedial action referred to above. On reflection we would have preferred to have been able to respond to you faster, and more appropriately, and appreciate your patience to date. Regards OSS World Wide MoversWe feverishly unpacked as much as we coukd while they where here. They unpacked furniture items we did all the rest. We would have unpacked more but they had gone inafew hours. It took me 6 trips t... Read more
o the recycling plant to get rid of the packing material. All done now.Chris F.OSS World Wide Movers
Thanks Phil,
There was a breakdown in communication between ourselves and our partners in relation to what should have occurred during your delivery. An innocent mistake by the parties involved but a... Read more
nnoying for yourself and we accept that. If you have not already heard from our Sydney Branch Manager he will be in contact shortly to make good for our mistake.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Kings Park
- Verified customer
Professional and efficient!
We moved most of our 2 bedroom apartment (approximately 10m3) from Sydney to Auckland in July-September 2016. We utilised the full packing service and partially filled a container.
The packing from the Sydney end was very straight forward and took less time than expected with 2 packers. The shipment arrived in Auckland at the expected time and was cleared through customs quickly. It did take a week longer than expected to get it delivered to our door, however this was due to an issue with the company on the ground in Auckland, not OSS dir...Read more
ectly. Upon arrival, our belongings had been well looked after with no breakages or damage. Once we had finished unpacking, the local company returned to dispose of our rubbish. The communication from our initial phone call and then ongoing emails was very professional. I would definitely recommend OSS World Wide for anyone looking to ship internationally.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Kings Park
- Verified customer
Stress free international move! Extraordinary service
I moved from Sydney to Texas. Was my first time moving overseas and I was extremely nervous about it all and trusting a company. OSS were outstanding from start to finish, from the original quote, to promptly answering my thousands of questions, to arranging the packing (uplift) day and even helping me fill out the customs forms. The removalists were professional, quick and neat. The itemized list they gave me was easy to understand and correct. As they were packing I did not see the materials they used, but when I received my shipment in Texas I was blown away with the quality of the materials used and how well protected everything was. Not a single item was even cracked (sent numerous fragile items). Very reliable company.
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ElkeSydney
- NSW, Kings Park
- Verified customer
Perfect, moved lots and was a very plesant experience This time
We moved from overseas so a big container full, and everyone was super helpfull. Just the Little stuff that makes a difference to me as I was on my own with my kids at home during the move, So they helped with absolutely everything. Put all the furniture together, places them in the right spot and even had time to make jokes with my kids. They where happy and friendly and where ever they could they helped me clean the excess papier and boxes immidiately. Just very plesant experience. Thanks So much boys!!
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- NSW, Kings Park
- Verified customer
Outstanding service
As so often happens when you move your life from one country to the next, there is a bit on. Colleen Butcher and the OSS World Wide Movers team completely understood this. Their communication was timely and thoughtful. If you are looking for a caring mover who get the job done - call this team
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JueSydney Australia
- NSW, Kings Park
- Verified customer
Exceptional support and stress free international moving company
My move was international from London, UK to Australia Sydney. 24 cartons all in different sizes, a vintage chair, picture frames and carpets. The professional packing team in London were at my location at the specified time and dates and checked and wrapped chair and photoframes without any stress to myself. My items were delievered via shipping from Botany shipping area to the correct place of residence and placed in the area cleared for these boxes, in a professional and efficient manner. So impressed!
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- NSW, Kings Park
- Verified customer
Tail end of an International Move
I had a 20 ft container that originated in the U.S. Once it arrived in Sydney, OSS took over. There were a few glitches (none that were the fault of OSS) and they were handled beautifully. In addition, the two movers they sent to unload were wonderful guys. My original movers hadn't labeled any of the boxes so we had to open each before deciding where they should go. They were understanding, kind, and did a brilliant job. There were three companies involved with my move and OSS is the only one I'd recommend. They made up for the rest.
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Clare
- 2 reviews
- NSW, Kings Park
- Verified customer
The best part of our move to the USA was OSS!
Thank you OSS for helping us to relocate from Sydney, Australia, to Austin, USA. We moved a 3 bedroom home (and lots of extra stuff from garage and home office) in December 2015. Our 40' container arrived at our new address end of January (about 7 weeks door to door) - the timing was just right. Thankfully the company my husband works for picked up the tab, so I didn't need to see the quote. The service was exemplary - 3 lovely men came on day 1 to start the wrapping process and taking away one half container - 2 of the guys returned on da...Read more
y 2 to remove the rest of our contents. I have never moved a household of contents overseas before - OSS was great at explaining the process, arriving on time, and leaving me feeling reassured that we would see our belongings safe and sound at the end of our trip. The company in the USA was great at delivering and unwrapping/moving our contents at the Austin end. We would recommend and use OSS again. Cheers!Similar opinion? Write a review on ieatwords.com.au!
AmeliaWAU
- NSW, Kings Park
- Verified customer
Outstanding customer service
Amazing service, very helpful, made our move very smooth. Very satisfied customers. The customer service rep went above and beyond to source a replacement for some items which were damaged during the move.
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Chris F.OSS World Wide Movers
Dear Maria,
We are sorry to learn that you are experiencing issues with your consignment and would like to assist. To enable to do this and understand your situation, please could you supply your ref... Read more
erence number or any other details of your shipment that will enable us to identify it.