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Pacvac Superpro Questions & Answers (page 3 of 4)
- 700, battery 700 advanced, micron 700, etc... · See All
70 questions from our users
Hello can someone please explain about turbo boost accessory?
Hi Karthik
Thank you for your enquiry. ...
Read more The Turbo Head Floor Tool is the perfect accessory to ensure your carpets remain at their cleanest. The light, non-powered unit utilises the suction and airflow of the vacuum to spin the bristles, which agitates dirt and debris and achieves a better pick up and a deeper carpet clean. This can be particularly useful for medium pile carpets, where dirt can be harder to remove with a normal floor tool. However, some high pile carpets can reduce the performance of a turbo head, so for us to advise you on the correct floor tool for your specific situation it would be ideal to discuss with you directly. You can contact us on (08) 9479 1444, please ask for Phill Parker or Nolan Smith. Please don’t forget that we are always here to help, so don’t hesitate to contact our team at any time for assistance in future. Thank you. Kind regards The Pacvac Team
hi how do i put the straps back on the vacuum please i took them off as they got wet can you please tell me how do i put them on so i can use the backpack vacuum please thank you
Hi hgar
Thank you for your enquiry, it’s always difficult remembering how things go back together when you’ve taken them apart. ...
Read more For your convenience, we have generated a short video to demonstrate how to replace the straps on your Superpro 700. Please copy and paste the following link into your browser: https://tinyurl.com/y9cjvne7 I hope that helps with your enquiry, but should you require further assistance, please don’t hesitate to contact us direct on (08) 9479 1444 or email [email protected] Kind regards The Pacvac Team
Hi. We have just purchased a Pacvac 700. On first use on carpet it turns it self off every 10 minutes or so? Any ideas. Thanks
Hi Jim
Thank you for your enquiry. ...
Read more It would be best for you to give us a call on (08) 9479 1444 so that we can ascertain a little more information to ensure we give you the best possible advice. However, in the meantime, the first trouble shooting step we would recommend is to check that there are no blockages in the hose, wand or floor tool. The easiest way to do this is to disconnect the parts and drop a coin through. One of the features of this product is a thermal cut-out which ensures motor protection if there is a blockage. We would also suggest that you double check to make sure that the short lead and extension lead are securely fitted. Hopefully the above troubleshooting solves your issue, however, if not we are only a phone call away in ensuring you get this resolved quickly. Alternatively, you can take it to one of our Service and Warranty Agents. Please cut and paste the following link into your browser to find the closest one to you: https://pacvac.com.au/pages/stockists-and-servicing Kind regards The Pacvac Team
How do i replace the hose that goes into the plastic top? i have bought a genuine replacement hose set including the head. rod hose and attachments but it has came with no instructions? is there buttons or little tabs that i press to release the old hose and attach the new one? i don't want to damage it as it's been an awesome vac for over 10 years just my hose was shot and the gaffer tape wasn't working on it anymore and the head was beyond warn out, so i needed new hose and head, but need to know asap how to put the new hose onto my machine correctly! thanks in advance
Hi Erika
Thank you for your enquiry. We build our machines to last so it’s great to hear that your machine is still going strong after 10 years. ...
Read more Based on the age of the machine it seems likely that your machine would have the push and twist style connect hose system. Our current machines have a screw style connect hose system. It is a little hard for us to ascertain from your question whether you have bought the original part or the current part. The good news is, if you have bought the current part this can still be fitted. For your convenience, we have created a short video to help demonstrate what you need to do. Please copy and paste the following link into your browser: https://bit.ly/2MfaPLZ I hope that helps, however if you would prefer to discuss personally, please don’t hesitate to contact us on (08) 9479 1444. Thank you. Kind regards The Pacvac Team
Hi There
Just wanting to find out what the best way is to clean the reusable Hypercone dust bags? Thank you
Hello Donna-Lea
Thank you for your question, it’s great to see as keeping a clean dust bag (and filter) enhances the longevity of your machine and ensures optimal airflow / suction. ...
Read more We provide a spare dust bag in the box when you purchase your vacuum to provide convenient cleaning, so in effect you can give the dirty dust bag a good shake out and then vacuum it clean, with the spare dust bag in place. If you have had your machine for a while and don’t have a spare dust bag on hand, then we recommend giving it a good shake out, follow through with a brush over with the dusting brush to release the dirt and then a final shake out. The alternative is to give it a good hand wash, however in doing this it is imperative that you ensure you are very thorough in washing as any dust / dirt left to dry after washing may clog the pores of the bag, not allowing the air to pass through effectively. It is also imperative that the dust bag is thoroughly dry before putting it back into the machine. For your convenience, please copy and paste the following link into your browser, it is a short video on maintaining the Superpro 700 backpack vacuum cleaner: https://youtu.be/ab1rT6OwOLA?t=5m28s I hope that helps with your enquiry, but should you require further assistance, please don’t hesitate to contact us direct on (08) 9479 1444 or email [email protected] Thank you. Kind regards The Pacvac Team
Hi, I ran a team of cleaners who all used their backpack vacs every day. I used to put the cloth dust bags and hyper ones through a washing machine regularly. Stopped the motors from overheating and ensured a top vac job
I got Pacvac Superpro 700 . No power . All leads are ok including the switch. Any help?
Hello Rakesh
Thank you for your enquiry and your thoroughness in checking the leads and switch. ...
Read more The problem you are experiencing could be attributed to damage or perhaps a fault in the wiring which is not externally visible. Therefore, we recommend that you contact one of our Service and Warranty Agents who will be able to assist you further. To locate your nearest service and warranty agent, please visit the following link on our website: https://pacvac.com.au/pages/stockists-and-servicing Should you require further assistance, please don’t hesitate to contact us direct on (08) 9479 1444 or email [email protected] Thank you. Kind regards The Pacvac Team
Looking at getting one of these for home, what sort of head do they have? Is it good at picking up long hair off thick acrylic carpet? Cheers
Hello ElViv
Thank you for your question, we are so glad you are considering purchasing one of our Superpro 700 backpack vacuums for your home. ...
Read more Our Superpro 700 comes standard with an all-purpose floor tool, which is great for cleaning low pile carpet and any hard floor surfaces. For your thicker pile carpets and tackling long hair, our most commonly purchased floor tool for this purpose is the Pacvac turbo head floor tool (www.pacvac.com.au/products/flt007_floor-tool-turbo-head-32mm-280mm). A turbo head is a non-powered floor tool which utilises suction and airflow to spin the bristles, agitating dirt and debris to achieve better pick up and a deeper carpet clean. Please understand that as every carpet type is different, for us to advise you on the correct floor tool for your specific situation it would be ideal to discuss this with you directly. Our full range of floor tools are listed online if you wish to view all options, please visit our website www.pacvac.com.au. Should you require further assistance, please don’t hesitate to contact us direct on (08) 9479 1444 or email [email protected] Thank you. Kind regards The Pacvac Team
Hi, I have the pacvac superpro duo and loved it when it was new, but I am finding it has lost suction. Ive changed the hepa filter, wash the cloth bags and replace the paper bags but just cant seem to get decent suction anymore. Ive also checked the hoses for obstructions but theyre clear. Im finding this with both machines, I have an older one I inherited when I purchased my business plus bought a new one around 12-18 months ago. Any help would be greatly appreciated as its quite frustrating. Thanks
Hello SamG
Thank you for your question. It is uncommon for our machines to lose suction due to reasons which aren’t easily resolved with our quick self-service troubleshooting steps which you have ...
Read morealready undertaken. Rest assured we do have a few more higher level technical servicing checks relating to the motor brushes and blockages in the bottom housing which may assist in restoring your suction performance back to optimum levels.
can I use a regular (shorter) extension cord for my pac vac super pro?
Hello Joanne
Thank you for your question. ...
Read more You definitely can use a shorter lead and you may be interested to know that we recently added a convenient 15 metre lead to our product range (part: EXL005) which is now available. Please contact us if you would like further information. Pacvac always supports the use of genuine parts to ensure operator safety, optimum machine performance and to protect the 2 year manufacturer warranty which comes standard with your vacuum from date of purchase. Should you require any further assistance with respect to this or anything else relating to your Pacvac vacuum, please don’t hesitate to contact us directly on (08) 9479 1444 or email [email protected] Thank you. Kind regards The Pacvac Team
hi can you explain the correct way to fit the dust paper bag and white net bag to my pacvac superior 700 please thanks joy
Hi Joy
We thought the best way to demonstrate the appropriate way of fitting the dust bags into your Superpro 700 backpack vacuum was to create a short video for you. Unfortunately this took a litt...
Read morele time, so we apologise for the one day delay in responding.
love using the superpro 700 for a small cleaning job I do, and want to buy one for the home, but would prefer one with wheels (not the 300 glide as it's not the same type of vacuum design) I want the same cleaner but without the backpack unit, but on wheels. I can't find such a machine in your product line - can you enlighten me as to the existance of such an animal? thanks in anticipation of your reply - Regards Richard L Smith
Hi Richard
Thank you so much for your question and we are glad to hear how much you love using our products. ...
Read more We would love to hear more from you with regards to how you hope to use the machine and what it is that you like so much about our Superpro 700 so we can best advise you. Consequently, if you would be happy to contact our offices between 8.00am and 4.00pm AWST Monday-Friday on (08) 9479 1444 or email [email protected] one of our team members will gladly assist you. We look forward to hearing from you soon. Thank you. Kind regards The Pacvac Team
What is the difference between the superpro 700 and th superpro 700 duo?
Hello Chi
Thank you for submitting your question. ...
Read more Both products offer similar suction performance, however the key difference is that the Superpro duo 700 utilises a by-pass motor, whereas the Superpro 700 features a flow-through motor. The by-pass motor featured in the duo is designed specifically to minimise contact with contaminated air from the vacuum. This allows for small amounts of liquid to be sucked up without causing corrosion or other damage to integral parts of the motor, whilst also maintaining sufficient cooling to ensure longevity and performance. The Superpro 700 is one of Pacvac’s most popular choices and is highly recommended for all-purpose cleaning in areas where it will not come into contact with moisture. We hope this helps in answering your question. Please don’t forget that we are always happy to help so don’t hesitate to contact our team for further assistance. Thank you. Kind regards The Pacvac Team
Can you use this without the throwaway bags successfully?
Hi Ewen
Thank you for your question. ...
Read more Pacvac currently provides a choice of either paper or SMS disposable dust bags which are suitable for use with this machine. In short, yes the vacuum cleaner can be used without the disposable dust bag, however MUST always be used with a reusable dust bag fitted in the machine. Whilst using a disposable dust bag is not essential, using it does come with some advantages: - Convenient disposal of dust captured. - Reduces the cleaning efforts required for your reusable dust bag and the Hypercone HEPA rated filter. - Adds an additional stage of filtration for better indoor air quality and motor protection. We hope this has answered your question and we are always here to help, so please don’t hesitate to contact our team at any time and we’ll happily assist you. Thank you. Kind regards The Pacvac Team
Hi,
we are a conservation company and the pacvac backpack cordless would suit some of our work locations (museum displays etc where dangling power cords could get in the way or cause damage. Is the average cost $1300?
Hi Abby,
Thank you for taking the time to contact Pacvac and great to hear you are interested in the Superpro Battery 700 Back Pack Vacuum Cleaner. ...
Read morePricing varies around Australia because our Authorised Distributors often have promotions running so we would need to know where you are located to give you the best price. The best idea would be to contact us on (08) 9479 1444 so that we can give you the details of our nearest distributor in your area and also organise for you to go and try our backpack on. If you call us and ask to speak to Phill our National Sales Manager he can also go through your requirements with you in detail and find you the best deal and ensure you get all your questions answered. Kind regards The Pacvac Team
Hi guys,
We have a Vacpac Superpro duo 700 and are very happy with it.
Do you have a head that is designed for timber floors specifically?
Thanks.
Hi Pete
Thank you for taking the time to contact Pacvac and great to hear you are very happy with your Superpro Duo 700 Back Pack Vacuum Cleaner. ...
Read moreThe floor tool supplied with the Superpro Duo 700 (Combination Floor Tool part number UA908W) is recommended for both soft and hard floor types, however if you want added certainty to protect your timber floor we recommend our All Purpose Floor Tool (part number UA917H), which features bristles to prevent the floor from scratching. Please do not hesitate to contact us on (08) 9479 1444 if you have any further queries or would like to know where to purchase. Kind regards The Pacvac Team
Hi everyone,
What is the comparison between the turbo and the power heads for a pacvac.
Ive used the power head assembly before and loved it. Great for houses with animals.
But I wore it out in less than 12 months. Is this normal?
So I'm wondering what is the comparison between a power head and a turbo head?
Hello EmJ
Power heads are great for picking up animal hair and turbo heads aren’t too bad either! ...
Read more We have compiled a few quick points for you below to assist in identifying the key differences: POWER HEAD - A larger, motorised/powered unit which plugs into the base of the vacuum cleaner, alongside the standard power cord. - Uses power to create a spinning and beating action which lifts dirt and debris from deep within the carpet. - A power head is only suited for use with our Superpro 700, Superpro duo 700 and Superpro micron 700 backpack vacuums as they feature the required 240V power outlet. TURBO HEAD - A lighter, non-powered unit. - Utilises the suction and consequently air flow of the vacuum cleaner to spin the bristles within the turbo head to pick up dirt from the carpet. - Whilst providing a slightly deeper clean than a standard floor tool, the spinning action is typically not as strong as the power head and doesn’t pick up as much dirt and debris from deep within the pile of the carpet. Both of these types of floor tools rely on the filters and dust bags being cleaned and emptied regularly to maintain high levels of suction and airflow for optimum efficiency. We also recommend cleaning both styles of vacuum heads on a regular basis to ensure they remain hair and dirt free. This will prevent any restriction to the rotation of brushes. To enable us to better assist you with your question regarding lifespan of your floor tools, we would love for you to contact us on (08) 9479 1444 to speak with one our sales staff, as consideration needs to be given to the environment the equipment is being used in, frequency of use and maintenance. We hope you find this response helpful and we look forward to hearing from you to provide further assistance. Thank you. Kind regards The Pacvac Team
Hi guys my pacvac superpro 700 wont turn on?? It stopped and started twice during a clean and then stopped without me touching it and now I cant get it to start again?
Hello Randomcleaner
Thank you for submitting your question relating to your Superpro 700 not turning on. ...
Read more Unfortunately this issue could be occurring as a result of many reasons and it is difficult to correctly advise you on how to rectify the situation without first speaking with you to troubleshoot this further. If you could please phone our offices between 8.00am – 4.00pm AWST on (08) 9479 1444 a member of our friendly sales team would be more than happy to assist you personally. Otherwise please feel free to email us directly at [email protected] with your preferred phone number (making reference to this enquiry) and we will call you back at a time most convenient for you. We look forward to hearing from you. Thank you. Kind regards The Pacvac Team
Thank you for your very fast ressponse!! I worked out over the weekend that it is an eletrical cault aand as soon as i used a different lead it worked like a charm like usual. Thank you guys! Best vac...
Read more ive ever brought and my clients all love how it cleans their floors. CheersThank you for your very fast ressponse!! I worked out over the weekend that it is an eletrical cault aand as soon as i used a different lead it worked like a charm like usual. Thank you guys! Best vac...
Read more ive ever brought and my clients all love how it cleans their floors. Cheers
What are the differences between the SUPERPRO 700 and PACVAC new upgraded thrift?
Hello Bruce,
Thanks for the question about the differences in our back pack vacuums - the Superpro 700 and the Thrift 650. Both of these vacuums are great choices and are built tough for commercia...
Read morel cleaners using them in tough conditions. We have tailored each product to suit particular desires which include cleaning requirements and budget.
What's the difference between the thrift (new version and the 700)?
Hello Kezza,
Thanks for question about the differences in our back pack vacuums - the Superpro 700 and the Thrift 650. Both of these vacuums are great choices and are built tough for commercial cl...
Read moreeaners using them in tough conditions. We have tailored each product to suit particular desires which include cleaning requirements and budget.
Does any do a repair service for this model SuperPro 700 Series in Brisbane?
Just give pacvac a call and find out where you can have it serviced. The customer service is very good.
Hello Sunny
Thank you for submitting your question. ...
Read more Dependent on your location in Brisbane we can suggest the follow possible Authorised Service Centres to have your Superpro 700 serviced at: - Whitehouse Cleaning Supplies – 17 Byres Street, Newstead QLD 4006 - Intercity Cleaning Supplies – Unit 4 / 1274 Boundary Road, Wacol QLD 4876 Or you are welcome to visit http://www.pacvac.com/service-centres and search by state to find a suitable Authorised Service Centre near you. We hope this has appropriately answered your question, however should you require further assistance please do not hesitate to contact our office between 8.00am – 4.00pm AWST on (08) 9479 1444 or email [email protected] and a member of our Sales Team will be happy to help. Thank you. Kind regards The Pacvac Team
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