Pacvac Superpro 700 Backpack Vacuum Range Questions & Answers

Hi Mark,

Thank you for your enquiry, we’re thrilled you love our Superpro 700!

There could potentially be a blockage in the bent end handle piece, which we have a simple trick to check.

Remove the handle piece from the hose, and drop a 10 cent coin down one end.
If the coin doesn't come out of the other end there's a blockage, if it does then there may be another issue.

If this is the case could you please advise your location so we could connect you with your closest service outlet?

Please don't hesitate to reach out directly to us if you need any further help!

Kind Regards,

Zoe

Hi Terry,

Thank you for your enquiry!

Using a corded Pacvac machine will give a more powerful suction of 38 litres per second at 240v, which is why it’s ideal for deep cleaning.

Our battery machines like the Superpro run on 36v with suction of 33 litres per second, making them perfect maintenance units, where you get a quick, hassle free clean without any cords and having to locate power.

I hope this answers your question, if there’s anything further I can do to help please let me know!

Kind Regards,

Zoe

Hi Steve,

We love hearing that you've been with Pacvac for years, and how exciting that you're in the market for an upgrade!

At the moment Pacvac's battery powered machines are battery-powered only, however each of our these machines are supplied with 4 batteries to keep you going for longer.

Our batteries have a 1.5 hour charge time per pair, so while you're vacuuming for up to 45 minutes with one pair, you can charge the spare pair and interchange the batteries for a prolonged clean time.

I hope this answers your question, and if you need any help with your upgrade please don't hesitate to ask!

Kind Regards,

Zoe

Hi Davo,

Thank you for your enquiry!

The main difference between a single and two stage motor is the movement of airflow through the motor.
A two stage motor has two fans and single stage has one fan to push the air through. Adding a fan improves vacuum suction and increases the vacuums capability.

With regard to the difference in wattage, most people believe that higher wattage means better suction power, however the design of the vacuum unit from filtration, tank capacity and floor tools all matter with regard to how much airflow and suction you get.

A better specification to refer to is the Volumetric Airflow, which is how the air is moved through the system.
For example, our Superpro 700 backpack vacuum cleaner (used extensively throughout the commercial cleaning industry), creates ultimate levels of airflow with its advanced filtration system.

It has a 1000w motor and Volumetric Airflow of 38 litres per second, compared to our popular Thrift backpack vacuum cleaner which has a 1300w motor and a Volumetric Airflow of 40 litres per second.

So, you can see that even with an extra 300 watts in power this only provides a small difference in Volumetric Airflow, which all comes down to how efficient the design is.

We hope this has provided you with an insight to your question, if you would like to discuss further we’d be more than happy to take your call.

Kind Regards,

Zoe

Hi Justin

Thank you for your purchase and getting in touch with us.

Our vacuums come with a 2-year motor and body warranty. To assist with your repair as quickly as possible, could you please provide a postcode so that we can direct you to the nearest Service and Warranty agent. Alternatively, you can copy and paste this link into your browser to find your nearest agent: https://pacvac.com.au/pages/stockists-and-servicing.

For your safety, we would always recommend that only a trained, certified repairer open the machine and expose the electrical components to ensure that your warranty is maintained and that no harm comes to the operator in future use.

Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you.

Kind regards

Charlie

Hi Seann

Thank you for your enquiry.

Yes, our backpack vacuum cleaners are suitable for picking up fine wood dust. We would recommend the Superpro micron 700 for this as it comes with a sealed paper dust bag, that should be used at all times to collect and retain the finest dust particles, giving you an excellent result. For your convenience, you can copy and paste this link into your browser to view the product on our online store: https://pacvac.com.au/products/superpro-micron-700-backpack-vacuum where you can view more details.

Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you.

Kind regards

Charlie

Hi Chang

Thank you for getting in touch with us, you are absolutely right; our warranty is 2 years on the body and motor and unfortunately, it appears that there has been some miscommunication from Statewide Cleaning Supplies on this matter.

Our Regional Sales Manager, Nolan Smith, will be in touch very soon to ensure this issue is resolved promptly for you.

Please don't forget that we are always here to help, so reach out to us at any time, and we will happily assist you.

Kind regards

Charlie

Hi Chang

Thank you for the feedback, we are so pleased to hear that you were looked after by our team and that your machine has been restored.

Kind regards

Charlie

Hello MID and JohnShow

Lithium-ion batteries gradually lose capacity over their life and performance depends on how intensively they have been used.

Please don't forget that we are always here to help, so reach out to us at any time, we will happily assist you.

Charlie

Hi Kerrie

Thank you for your question.

The Pacvac Superpro 700 backpack vacuum is supplied with a 1.2m hose. The hose has been designed in line with the relative reach of a person wearing a backpack vacuum on their back. There is a compatible hose available in 2m length, although we don’t recommend this for normal backpack vacuuming as the excess hose can get in the way of your motion and can reduce productivity. However, if the longer hose will better suit your needs, you can purchase from our online shop by using the link below:

https://pacvac.com.au/products/hoa003_hose_assembly-32mm-2m-screw-fit

I hope that helps with your inquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

Charlie

Hi Suzi

Thank you for your question.

The Pacvac Superpro 700 backpack vacuum weighs 5.2kg (ex. power cord assembly and hose). This is for the corded version. The battery option, Superpro 700 Battery Advanced, is 5.7kg (including battery packs ex. hose) and this option gives you the benefit of cordless vacuuming.

I hope that helps with your inquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

Charlie

Hi Naomi

Thanks for your question.

Yes, the Superpro 700 backpack vacuum can be used for cleaning general building sites but it is important to note that in some cases, building sites may have types of hazardous dust which would require a specialised vacuum cleaner. For more substantial job sites, we also sell a range of Hydropro wet and dry vacuums that you might like to consider. We have 3 models that differ in capacity; 21L, 36L, and 76L, depending on your requirements. You can purchase directly using the link below:
https://pacvac.com.au/collections/wet-and-dry-vacuum-cleaners

Regarding the disposable paper dust bags for the Superpro 700 backpack vacuum, we recommend that these are used to give an additional level of filtration for your clean, but they are not compulsory, and the reusable cloth dust bag can be used on its own. Also, if you use a disposable dust bag it will extend the life of your reusable dust bag. See the links below to our online store where you can purchase direct:
https://pacvac.com.au/products/dub019_dust_bag-disposable-paper-cone-pkt_10
https://pacvac.com.au/products/service-kit-dust-bags

The machine has the capacity to hold 5L of dirt and debris before it needs to be emptied.

We offer a 2-year warranty that covers the body and motor for all vacuums, so whether you decide to buy the Hydropro or the Superpro 700, we’ve got you covered.

I hope that helps with your inquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

Charlie from Pacvac

Hi Babar M.

Pacvac's Superpro trans 700 is designed for use on large transportation vessels which utilise a 400 hertz power supply, such as planes, ships and trains. The lightweight and compact design makes cleaning in confined areas quick and easy.

I assume that your location is a country that requires a UK Or EU Plug configuration. Pacvac has a Superpro700 that will allow you to use the power supply within your region. UK plugs allow for 220V -50-60HZ Rating -Pacvac tests our machinery to a minimum of 50HZ so you can be assured of safe use.
Please advise our team of your location and we will be happy to advise a location that can supply suitable machinery for your purpose.

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards
The Pacvac Team

Hi Babar M,

Thank you for your enquiry,

Pacvac manufacturer the Superpro700 with a high quality European motor this being rated for Australia -1000w and to comply with EU Regulations we offer a 900w Motor in Europe and the Middle East.

Generally a Pacvac Backpack will offer approx 800 hours of solid use at a minimum, so over 2 years vacuuming at 2-3 hours a day you are well covered for commercial use.

The warranty period is also 2 years so any issues in this time the motor and body is covered. Overload protection is built into the motor so if there are any unforeseen issues such as blockages the thermal cut-out will become effective.

If the cut out does interrupt your machine performance simply allow this to cool down and check for blockages, clean dust bags and filters . Restart the machine, if this re occurs the machine will need to be serviced by a qualified Service Technician.

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards
The Pacvac Team

Hi Kristina

Thank you for your enquiry and apologies for the delay in responding.

To remove and clean the external motor filter, place a finger on each side of the foam and cage towards the back and pull up. The filter and cage should release easily. Shake the foam to remove dirt and debris and use the vacuum, if necessary, to clear any excess dust. Simply replace into the machine.

For your convenience, here is a link to our official video that demonstrates how to remove the external filter.

https://youtu.be/ab1rT6OwOLA?t=367

We do also recommend that you maintain your machine by cleaning the filter and changing the dust bags regularly. In addition, you can check for blockages in your hose by dropping a coin through. Regularly carrying out these steps will optimise the suction and keep you cleaning longer.

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Kind regards

The Pacvac Team

Hi David

Thank you for your enquiry and apologies for the delay in responding.

Our machines are not supplied with an inbuilt RCD, these are generally confined within the electrical meter box which will clearly be marked RCD. The RCD prevents an earth leakage from the wall to the device and therefore it will be in the off position and needs to be reactivated. However, if it trips out again when you turn it back on, it is likely that there is a leakage somewhere.

In this case, we recommend that you contact your nearest Authorised Pacvac Service and Warranty Agent who can be located by visiting our website on the below link:

https://pacvac.com.au/pages/stockists-and-servicing

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Kind regards

The Pacvac Team

Hi Regor

Thank you for your enquiry and apologies for the late response.

Keeping a clean dust bag (and filter) enhances the longevity of your machine and ensures optimal airflow/suction so it’s great to hear that you are maintaining your machine.

We provide a spare dust bag in the box when your purchase your vacuum to provide convenient cleaning, so in effect you can give the dirty dust bag a good shake and then vacuum it clean, with the spare dust bag in place.

If you have had your machine for a while and don’t have a spare dust bag on hand, then we recommend giving it a good shake, follow through by brushing over with the dusting brush to release the dirt and then a final shake.
For your convenience, see the link below to a short video on maintaining the Superpro 700 backpack vacuum cleaner:

youtu.be/ab1rT6OwOLA?t=5m28s

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Kind regards

The Pacvac Team

Hi Jimi

Thank you for contacting Pacvac regarding your Superpro 700 trans backpack vacuum.

For this type of enquiry, we would recommend that you take your machine to one of our Service and Warranty Agents who will be able to assist you.

To help us locate your nearest agent, please contact us directly on (08) 9479 1444. Alternatively, you can copy and paste the below link to your browser and follow the prompts to find your local agent:

https://pacvac.com.au/pages/stockists-and-servicing

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

The Pacvac Team

Hi Evelyn

Thank you for your enquiry.

We have two types of hose for the Glide 300, depending on the age of your machine, it should either unscrew or push in and turn to the left to remove.

The best way to check for a blockage is to disconnect the parts and drop a coin through. Please see the link below which will take you to a video that demonstrates this process for you.

https://youtu.be/hcrrl5WX524?t=295

To optimise the suction of the machine, it is important that you maintain it by cleaning the filter and changing the dust bags regularly, etc. For your convenience, here is a link to a video that demonstrates the key steps that you need to undertake to maintain your machine.

https://youtu.be/hcrrl5WX524?t=228

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

The Pacvac Team

Hi Phillip

Thank you for your enquiry.

One of our key objectives as a business is to ensure that our machines are built to last, so we are delighted to hear that your machine is still working well for you.

The fitting you require for your machine is in stock; it’s part number is HOA008 and available at a unit price of $46.10 (GST inclusive).

Due to the age of the product, it isn’t available for purchase online so if you would kindly send an order via [email protected] with your delivery details, the Sales Team can assist you further and provide details on freight and delivery times.

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

The Pacvac Team

Hi Karthik

Thank you for your enquiry.

The Turbo Head Floor Tool is the perfect accessory to ensure your carpets remain at their cleanest. The light, non-powered unit utilises the suction and airflow of the vacuum to spin the bristles, which agitates dirt and debris and achieves a better pick up and a deeper carpet clean. This can be particularly useful for medium pile carpets, where dirt can be harder to remove with a normal floor tool.

However, some high pile carpets can reduce the performance of a turbo head, so for us to advise you on the correct floor tool for your specific situation it would be ideal to discuss with you directly. You can contact us on (08) 9479 1444, please ask for Phill Parker or Nolan Smith.

Please don’t forget that we are always here to help, so don’t hesitate to contact our team at any time for assistance in future.

Thank you.

Kind regards
The Pacvac Team