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TH-55FX600A (55"), TH-65FX600A (65"), TH-49FX600A (49"), TH-43FX600A (43")16 questions from our users
My parents just moved from Thailand and brought their TV with them. Ignoring the fact they’ve had to buy a set top box to make sure the TV picks up Australian channels. My issue is that they can’t download any of the apps they’d like too. The so called “App Market” only has two options Aljezeera and the Autism channel.
We tried using the 9Now website but it says the browser is not supported.
How do I either fix the browser issue or correct the app market?
The Panasonic sales people told them that the TV would work worldwide hence why they bought it before returning.
1 answer
Panasonic Australia C.Panasonic
Hi, sorry but each country's unit has been setup for that country, the tuners and the operational boards are unique to that area. They can continue to use the TV as a monitor, but they will be unable to access Australian content apps. They will need an external device to access apps.
Michael R.asked
Hello my name is Michael. I love my TV great for watching videos and very good for my xbox. My only question is I cannot mirror my Xperia z5 to my TV. Could you help me please?
No answers
rond842asked
Can it receive Disney plus?
1 answer
Panasonic Australia C.Panasonic
Hi Rond, no not at this stage.
ChaliMGasked
How can I mirror my Apple phone to the tv ? I tried the mirroring option but unable to connect my phone to the tv.
No answers
Nennaasked
Our ten day old tv sometimes works perfectly. At other times it loses the sound intermittently, or the sound has lots of static, making it impossible to use. Sometimes it turns itself off, either momentarily or for longer periods. At times it is impossible to turn off, either by using the remote or the on-set switch. Sometimes there is no response to the remote. We have put new batteries in the remote with no effect. The only way to control these defects is to turn it off at the power source. We have no intention to be jumping up and turning it off for several minutes in an effort to keep it going. Is it worth exchanging or going for a more reliable brand?
1 answer
Panasonic Australia C.Panasonic
Hi Nenna, thank you for your question and sorry to hear about the issues you have experienced. Please contact our customer service team on 132600 who will be able to further assist you.
fredasked
I had my last Panasonic tv for 10- years with no problem. so i thought i get my grandma one. Worst thing i ever done. For some reason it would keep pixilating because of the repetition so i brought her a new antenna too even though her last tv was fine. now my poor grandma has a hard time turning it on. ever pointing right at the light it take me 3 gos to get it to turn on
4 answers
The picture is crap too DONT BUY ONE Panasonic TH-**GX600A TV 43 inch
Panasonic Australia C.Panasonic
Hi Fred, please private message us your contact details so we can contact you further to discuss this matter and assist your grandmother to rectify this issue.
Is there anyway to fix it without sending it back?
Peter B.asked
We bought the 43" Panasonic TV out of brand loyalty due to the excellent home appliances we have owned in the past (or even still use!). The TV picture quality is superb. We wanted to replace the Samsung TV that for what ever reason, could not output audio to another device when using a smart app like Netflix.
However, what is a big disappointment for this Panasonic "smart TV", are the built-in apps such as Netflix and ABC iView. They are prone to freezing and become completely unresponsive to remote control. It is frustrating that half way watching a program the app freezes and you have to turn off and turn on the TV, reopen the app, find the program, skim to the point in the program to resume watching. We enjoy watching programs through the internet but we are beginning to regret replacing our Samsung TV because it's apps did not freeze.
I read a review on the Panasonic Australia website from 2018 that describes a similar problem. Is this an operating system issue within the TV? Is this an issue that can be raised with Panasonic engineers? Surely a patch can be delivered to the TV via the internet?
2 answers
If your unit is under warranty, replace it. If not, check for the system updates from the TV setup menu. Finally, what you described can also be caused by Internet slowing down or disconnecting.
Panasonic Australia C.Panasonic
Hi Peter, please contact our customer service team for further assistance on 132600.
Robasked
Hi my tv cant connect to the internet is there any software I can download and load on my telly to try and fix the issue?
regards
Rob
1 answer
Panasonic Australia C.Panasonic
Hi Rob, could you please confirm who your ISP is? Belong are currently having problems with connection to the internet with Panasonic TV's and we are assisting them to resolve this outage.
Kesasked
We bought 55 inch gx600 last week. The picture is great but the sound has issues where background music drowns out voices. Is there something in the settings to fix this.
1 answer
Panasonic Australia C.Panasonic
Hi Kes, could you please send us a private message with your contact details so we can understand this in further detail, such as if you were watching free to air TV, it is particular shows this happens with or is it happening all of the time, did you do the standard setup when you installed the TV etc. If you could please contact us with your details we will assist further.
Judiasked
I just bought this tv yesterday. Got it home, set it up and it worked fine for a few hours. It then turned itself off and the red standby light keeps flashing. It won’t turn back on, I’ve tried unplugging everything and starting again, the green light flashes for a few seconds but then goes back to the red light. Should I return the tv to the shop or call a repairman? I’m not happy
1 answer
Panasonic Australia C.Panasonic
Hi Judi, sorry we have only just seen your post. Did this get resolved for you? Apologies for the delay and also the fault with your new TV. You can contact us directly at 132600
May C.asked
How do I get rid of the 'soap opera' look ?
No answers
Steve Casked
Perhaps you can advise when the apps that are available on many other brands of TV such as 7Plus, 10Play, 9Now & Stan will be available?
No answers
Anne-Marie L.asked
Brand new and have no sound. We have a HDMI cable connecting from our Set top Box and a very thin cable from a Yamaha Soundbar to the TV but cannot get any sound. The TV speakers work on the TV Self Test but do not work otherwise. Why????
sencypoulose k.asked
How do i turn off the banner?
debjmakasked
I cannot log in to SBS on demand on my Panasonic TV bought in December
After I input my email address and go to press next, the @hotmail.com repeats so I can't go to the next step?
Steveasked
How do I get freeview on channels other than ABC & SBS?
4 answers
Hi Steve, I already noticed your review, where you complain about the same issue.
I cannot understand the problems you are having.
I receive on that TV (and on the Panasonic Blue ray recorder as well) more freeview programs than I can count.
All the ABCs, all the Primes, all the NBNs, etc. (including at least 4 HD channels).
I live on the East Coast roughly between Sydney and Brisbane (closer to Sydney).
The channels have all been found by auto-tune of the TV. No problem there.
If your neighbours face the same problem, it's a bad reception area.
If not, check your antenna. Might just be an issue of turning the antenna into the correct direction - maybe a strong storm turned it recently...
Cheers, Peter
To understand the problem Peter, you would have to try tuning your TV in Batemans Bay. Freeview is only available on the non-commercials.
Sony have the Freeview apps available plus some of the subscription apps like Netflix & Stan. Panasonic have not paid the greedy broadcasters the royalties that allows them to provide their apps for their users. There is a known issue with Sony 7000 series TV's here (equivalent model to the Panasonic) where Ch7 can cause the TV to lock up, which then requires a restart of the TV.
Sorry to read that you have numeracy issues. Local community colleges may be able to help there?
Hi Steve, yeap your post code is the issue.
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