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25 questions from our users
Mike Max99asked
We have Panasonic Microwave NN-CD997S, we changed the Magnetron amd it was working but due to miss assembly the fan stacked and 2 days later completely stopped and has no power & all lights are off. We now fixed the fan position and is OK. Can you please let me know what could have happen, the fuse is OK but maybe one of the switches faulty. Which one and where it is, thanks
1 answer
Panasonic Australia C.Panasonic
Hi Mike, sorry but we can't give you repair and technical advice. You will need to have the unit inspected by an authorized Panasonic repairer.
David F.asked
Hi,
I have a NN-CD997S and it has worked with no problems on microwave only. We have never used on convection. I moved it recently for renovation and when I plugged back in at another position it starts for a few seconds and then showes cooling down. Is there something obivious I can do?
1 answer
Panasonic Australia C.Panasonic
Hi David, it sounds like the unit has a fault. Please contact our customer service team on 132600 for details for a service centre to repair the unit.
Sandra jasked
I was using my Panasonic convection oven (which is over 20 years old) on roast pork function. I had food in a double Alfoil tray and a metal temp probe in pork. It was almost finished (after 1 hour) when it made a strange noise so I stopped it. After an hour or so I attempted to reheat Vegas on microwave setting, the machine made same noise and died. Is it worth repairing?
1 answer
Panasonic Australia C.Panasonic
Hi Sandra, it is difficult to comment on the repair of a 20 year old unit. Do note we may not have the spare parts in stock for a repair. Please contact our customer service team on 132600 who can provide you details of the nearest service agent.
Luciasked
I have a panasonic convection microwave NN-CD997S. The globe has stopped working. How is this replaced as I there does not seem to be removable cover over the globe.
1 answer
Panasonic Australia C.Panasonic
Hi Luci, this needs to be done by a service centre. Please contact us on 132600 for the details of your nearest service details.
Glynis P.asked
My panasonic inverter NN-CD997S goes to H98 error mode,
Can you explain what might be the problem
1 answer
Panasonic Australia C.Panasonic
Hi Glynis, this indicates a repair is needed with the unit. Please contact our customer service team on 132600.
Paul H.asked
We have owned the NN-CD997S microwave for 6 years and it has been a great tool in the kitchen
Recently we have been unable to use it as when you set the timer and press start it only runs for 2 seconds and shuts down ? No matter if we use the microwave function, defrost the same thing happens.
Can you advise what can be done to resolve this problem. ?
Thank you
Paul Harlock
2 answers
Panasonic Australia C.Panasonic
Hi Paul, sounds like the microwave has developed a fault, please contact our customer service team on 132600 for further assistance.
Thanks for the response, we have contacted the service center and will be dropping the unit off for repairs.
Valerie Fletcherasked
My NN-CD997S is making a noise when the turn table is working. I have cleaned under everything but it is getting louder.
2 answers
How long have you had it? My daughters mad the same noise as if something was loose. She called Panasonic and was told to take it to her nearest agent, they gave her two addresses to choose from. She did and within 2 weeks they delivered a brand new microwave.
Thanks I’ve organised to do so on Monday will let you know how it goes
Graham T.asked
We purchased a NN-CD997S a couple of months ago and when microwave is on and the turn table is turning there is a vibration noise.
Could anyone let me know what could be the cause.
5 answers
This has happened to me a few times too. The turntable base isn't clicked into its place. Just lift it and slowly slide it around until it drops neatly onto the right spot.
Sometimes its due to being to close to a wall or the back. Mine did it because the left side of the back was touching the power point. Sometimes its due not being balanced properly.
Thank you both for your advice I have check your suggestions it is none of those.
Daveasked
Hi There,
When i set my Panasonic NN-CD997 to heat for a minute or so, it runs for 1 or 2 secs then stops with the message 'COOL'. When it 1st happened I played with the temp setting & it worked, but now it has stopped again. In the last few years, I have had a new cooling fan & a magnatron replaced. Is there a temp sensor which could be faulty.
3 answers
hi Dave
before you always use the microwave, press the stop/reset button. this should rectify your problem, if not you will need to contact panasonic .
I'm having the same problem Dave. How much did it cost to have fixed?
Lindy
HI Lindy,
My problem was the capacitor & it took 3 hrs for them to work it out. I got it repaired quite cheaply from an un authorised repairer
Tilly Todhunterasked
I have moved into a home with one of these convention microwaves. It doesn’t heat (convention oven). They have bought us a new one, but way too small. Is there anything I could try before it is taken to the dump?
2 answers
Hi tilly
Firstly, it appears that you don't have a user manual. These ovens are very expensive and they are repairable, but just try this first. On the right hand side you will note there are little buttons, working your way down there is a button and below it reads convection. After you press this button a prompt comes up on your screen to set the temperature, you can do this by turning the illuminated dial menu/temp clockwise and rotate till you reach the desired temperature. Press start and the oven will preheat to the set temp. Once the temperature has been reached the oven will let you know when to place the food in and set the time for cooking. hope this helps.
good luck
Hi Tilly, Wambat is right. You should be able to get the user manual and recipe book online, just type in Panasonic NN-CD997S manual and then Panasonic NN-CD997S recipes. You need the manual until you become familiar with it. I found Panasonic help line really helpful.
eagle eyeasked
Hi! My oven NN-CD997S after 3 seconds show a blank display with just a line and no error code like H98, etc. What must have gone wrong?
Please advise.
Thanking in advance.
1 answer
Hi eagle eye
You will need to contact Panasonic service centre where they will instruct your next move.
good luck
Jayant.kasked
The display shows LOCK. What do I do?
1 answer
Hi Jayant
Try pressing the reset button. If that does not cure the problem then you need to contact Panasonic service for their advise.
good luck
Susan Wasked
How do you get out of demo mode on a Panasonic NN-cd997s?
fredasked
im on the gold coast where can I get a new magnetron from?
No answers
Bob Kasked
Does anyone know where the sensor cook sticker that comes with the microwave attaches to the machine
PBMasked
While setting time it is showing demo and won't go and unable to et time. Any help?
Lippyasked
Was cooking on microwave setting and has loat all power no display can bee seen ... is there a fuse that needs replacing or is it terminal?
1 answer
I'm just an everyday person using this product, I wouldn't have a clue I'm sorry.
Bruceeasked
My Panasonic Dimension 4 The Genius NNCD997S switches to 'Cool' after a few seconds when I start the microwave function. It happened before and then come good, but it has started doing it again and I don't know what to do to fix it. Does anyone know how I can fix it?
2 answers
Using both hands give the sides of the microwave a short simultaneous smack. This fixes my one for a while.
Sometimes it comes good for a few days and then fault reappears.
Smacking the sides is a cheap fix.
Fault is only on microwave, not on convection.
Upon further investigation it is a door sensor issue. When the door is shut, I can hear the door closing microswitch click each time I press the bottom right hand corner of the door.
To fix, I opened the door slightly and holding the top RH and bottom RH of the door firmly, gently twist the bottom right hand corner of the door slightly inwards.
The door microswitch now senses the closed door correctly. I do not hear a click anymore when I press the bottom RH corner of the closed door.
My microwave is now fixed.
Flyingguyasked
I have a brand new one of these and I tried to use the "turbo defrost" feature. I purchased a weight scale to determine the weight of the food to be defrosted before I selected the turbo defrost feature for some frozen chicken. It was .4 KG so I set it up and the oven calculated five minuted to do the defrost. At the end of the cycle the chicken was still almost completely frozen! What did I do wrong?
1 answer
400 grms takes 9 minutes and 4 sec. on Turbo Defrost . Always do 100grms less if you dont want cooked bits after thawing.
ie. 300 grms to do 400grms. This does depend on how much water has been added, whole chook probably will need the full amount.
Dont know why your turbo frost is under counting by such a large margin.
Joyce Tayasked
I just bought a Panasonic NNCD997S 42L oven. I notice that when I turn on the convection oven to bake the food, it is very dim to see through the food in the oven through the glass door, though there is one light bulb turning on while baking. I used to use Sharp convection oven which can see the food very clearly while baking with the door closed. Is this normal for NNCD997S oven? What is the reason to have it so dim to see through the glass door while turning on the oven?
1 answer
Yes Joyce, it is very dim and I think this is because the glass is not actually clear. The only way around it is to open the door and have a look. Sorry couldn't have been more helpful. Keep on cooking
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