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MS2596OB (Black), MS2596OS (Stainless Steel), MS2596OW (White)Reviewer Photos & Videos
Courtney RGreater Melbourne (Metropolitan), VIC
Microwave kept setting on fire even after it was 'repaired'
This microwave was amazing - great look, sings when the food is ready and fits into our kitchen spot perfectly. HOWEVER, out of nowhere this microwave caught on fire. Took it back to good guys and got it 'repaired'. Less than a week after getting microwave back from the repairer (Magnatron was deemed to be the issue) it caught on fire again. We have since returned to Good Guys and received a refund but extremely unhappy as I really liked this microwave.
Purchased in September 2021 at The Good Guys for $199.00.
1 comment
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ToneSydney
- 23 reviews
A good solid choice
I had to buy a new microwave urgently when our old one broke down, just as the Coronavirus was ramping up. The first replacement microwave I took home (different brand) boasted new technology to make the rotating platter obsolete, which seemed a great idea but in practice was loud and frankly utterly useless.
Fortunately the store was happy to exchange for this LG, which has the conventional platter but works just fine. Food cooks well in it and it is reasonably quiet. It's a compact machine but fits our dinner plates with ease. I quite like ...Read more
the looks as well. The controls are clever and fairly intuitive. They are a bit different, which might rule it out for *some* users - I would for instance think twice before buying one for my elderly father in law who struggles with technology across the board. Finally a special mention for the sound effects! When the food is ready it sounds like a Nintendo, which gives it a bit of personality. It might be a bit irritating to some, but we've found it a cheery and successful addition to the kitchen.Purchased in March 2021 at The Good Guys for $269.00.
1 comment
LG A.LG
Hey Tone,
Thanks for sharing your wonderful review, we are so glad to hear that you are enjoying your new microwave and appreciate the support :)!... Read more
If you have any questions at all regarding the functions please feel free to give us a call on 1300 542 273. Thanks again for choosing LG, Alicia/LG AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Stylish, compact, light - but died after 2.5 years
Bought this one to fit in a shelf area that previously had a larger Panasonic 32l unit in it. We were disappointed with the Panasonic dying after a relatively short life and hoped the LG would fare better. The LG is compact, light (<10kg) and looks great and has overall performed well. It is on noisy side in terms of cheerful/annoying tunes when it has finished (and keeps on beeping until you see to it.
Today it stopped working - rotates the turntable, fan goes, and it makes a ticking sound - but no heating happening.
The frustrating thing is...Read more
Purchased in September 2021 for $230.00.
1 comment
LG A.LG
Hi Pete,
Thanks for taking the time to reach out and sharing a review on your experience with the MS2596OB, I have sent through a PM on Product Review to discuss this with you.... Read more
This is accessible by clicking on the top right of the page and your inbox will appear. You may also send through an email to [email protected] or alternatively contact us via our Facebook page :) Thank you, Alicia/LGASimilar opinion? Write a review on ieatwords.com.au!
Find out how LG NeoChef MS2596 compares to other Microwaves
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Roxanne B.Hunter Region, NSW
- NeoChef MS2596OB (Black)
- Verified purchase
Looks great, however, glass door shattered before using it. Very dangerous!
I bumped the top of the glass door with my hand and the outer edge of the glass door on all sides exploded on to the kitchen floor leaving shards of glass & sharp edges on all sides of the door. The rest of the glass cracked extensively. I have been Food Tech teacher for 13 years & I have never seen anything like it. I cut my foot and if a child was in front of the microwave when this happened it would have been disastrous. I will take it back to the Good Guys tomorrow and ask them to contact the ACCC to see if a product recall needs to be in place.
Purchased in January 2021 at The Good Guys for $188.00.
1 comment
LG A.LG
Hi Roxanne,
Thanks for taking the time to reach out. We appreciate your feedback and we are so sorry to hear that you had a bad experience and would like to look into this for you, if you could pleas... Read more
e contact us as soon as possible on our email [email protected] or alternatively you may also contact us on Facebook so I can look into this for you.Similar opinion? Write a review on ieatwords.com.au!
Thehonestreviewer
- 48 reviews
I love it
At the moment its still new so it heats food up quickly even within a minute I was amazed as I thought LG I was a bit hesitant when buying it. But it has so many features and for busy bees you can download an app to turn it on and heat your food just before you get home all from your phone. Surface in and out is easy to clean better then previous microwave's I've come across and its roomy too. Not noisy and I even got it at a good price too.
Excellent customer service The good guys mile end SA store . Staff member was honest and told us which was the best for the price range we were looking at and she new the products and features to items very well too.
The staff at the front where you pay were also great all gave service with a smile.
Purchased in December 2021 at The Good Guys.
2 comments
LG A.LG
Hi Thehonestreviewer,
Thanks for sharing your awesome review, we are so happy to hear that you are enjoying your LG Neochef and greatly appreciate the support :)!... Read more
If we are able to help you with any questions in the future please contact us on 1300 54 227 Thanks again for choosing LG, Alicia/LGYou're welcome Alicia and thank you for the reply
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Flimsy Glass Door Shattered
We have owned this microwave for less than one year when a small bottle of vanilla essence fell on the top corner. The whole glass door shattered into pieces and apparently not covered by warranty. Do not recommend this product.
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Sandeep SSouth East Queensland, QLD
- 8 reviews
Great size microwave
I bought the smallest microwave I could fine to have in our galley space. Despite its size, the microwave surprisingly is able to fit larger items with ease. We only use our microwave for reheating food and nothing else so it fits our purpose.
Purchased in October 2021 at Harvey Norman for $169.00.
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EvsGreater Melbourne (Outer), VIC
- 2 reviews
Great so far
We've been using our microwave for a few months now and finding it easy to use,
it has energy saving features. Its compact design doesn't prevent it from doing a good job. Can fit a large dinner plate and can evenly heat a big variety of dishes.
Defrost function took a little time to get the hang of, but good after some practice
Purchased in July 2021 at The Good Guys for $149.00.
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Daniel P.Hunter Region, NSW
- 15 reviews
Good. Needs some work on the design
Functionally quite sound. Heats food efficiently and evenly with minimal noise.
The ease of use could be improved. Can be a little frustrating attempting to access the lesser used functions under the door.
A very good choice.
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Find out how LG NeoChef MS2596 compares to other Microwaves
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MsTiffGreater Melbourne (Inner), VIC
- 4 reviews
- NeoChef MS2596OB (Black)
- Verified purchase
Nice and simple
Food tastes great. Easy to use. Not that many functions, but I'm not too fussed. Love the cute tone when it's done microwaving. Food is heated evenly. The hexagonal turntable is very stable and better than the circle ones I used to have.
Purchased at The Good Guys for $150.00.
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MacSydney, NSW
- 10 reviews
- NeoChef MS2596OW (White)
- Verified purchase
Heat up wonder
When it was time to replace our existing microwave of 6 years, which we mostly used for reheating, my criteria was to find something relatively smaller, still using an inverter technology, heats up food quickly and not that expensive. Although not a priority, an elegant external look wouldn't hurt. After searching for several options, I ended with 2 picks, but decided to get the LG Neochef 25L. I picked the white one to blend with the kitchen color. It meets all our criteria and brought a different look to our kitchen making the area look bigge...Read more
r. Heats up perfectly, although as expected a bit longer due to a lower wattage compared to our previous one. But an additional 30 seconds doesn't make much difference for us and heats the food perfectly. The easy touch of extending the heating time is also a welcome feature. I'm not certain for cooking but for those who use it for mainly reheating, it's a perfect choice.Purchased in October 2021 at Bing Lee for $173.00.
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Review
- 4 reviews
- NeoChef MS2596OB (Black)
- Verified purchase
Great product
Heats quite well and evenly, easy to use the features though can be annoying to need to open the door to access some of the less used controls, good small size, it also looks stylish.
Purchased in June 2021 at The Good Guys for $192.00.
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mkrdPerth, WA
- 14 reviews
- 6 likes
No timer option. Hard to read programs as behind the door, stupid chiming during cooking.
No timer function. Have to turn off at the gpo to set time after power outage. Door needs to be open to set program. Poorly designed electronics. It also chimes during the cooking,
why?? Try cooking porrige early morning without waking the whole house! Bought based on choice magazine. Rubbish microwave compared to sharp carousel.
Purchased in November 2021 at Harvey Norman.
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Dan DSydney
- 8 reviews
- NeoChef MS2596OW (White)
- Verified purchase
Small but mighty.
Bought this microwave oven for my mum to replace the old one. It is sleek, classy and heats food quickly and evenly. I would have preferred one in black for maximum sleekness.
The touch controls are easy to use and very responsive.
I like that this microwave over only microwaves, and that 1 touch of the button takes care of all my microwave needs. Simple and effective.
The only downside to this product is that, because it is so light, opening and closing the door sometimes moves the whole oven. Mild inconvenience. I would have rated 4.5/5.
Purchased in March 2021 at Billy Guyatts for $181.45.
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Does not work well.
Bought this microwave 6 months ago to replace an ageing Omega (approx 10 years old) that had been loosing the ability to heat food gradually over the previous few months.
All I can say is that a 10 year old Omega microwave performed better than a brand new LG microwave with “Smart Inverter Magnatron”.
My wife and I both have been using the microwave to heat Lite’n’Easy meals and often have to increase heating times by up to 60% or more to actually get food to be hot. As an example the meal I heated tonight had a suggested cooking time of 8 min...Read more
Purchased in January 2021 at Harvey Norman.
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Find out how LG NeoChef MS2596 compares to other Microwaves
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Siemen F.
- 12 reviews
- 3 likes
- NeoChef MS2596OB (Black)
- Verified purchase
Good looking excellent microwave
Perfect microwave for small jobs.
It's compact and the build quality is amazing.
it also looks really slick and modern.
we initially purchased it for baby food and bottles etc but have been using it for ourselves for a while now too.
Heating food is quick and efficient.
The defrost function is simply amazing, defrosting steak, it comes out nice and red, not already cooked on the outside.
The only downside it has is that the tune for when it finishes cannot be turned of or turned down even. it's quite a hectic song it sings!
Purchased in October 2021 at Harvey Norman for $135.00.
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FedUpGreater Melbourne (Outer), VIC
- 2 reviews
An absolute gem - thanks LG
Very well thought out design. Intelligent access to the most common uses are touch on the front door but very sophisticated controls behind if wanted. Nice uncluttered smooth front very easy to keep clean. Great power to volume ratio.
Inverter heats evenly and accurately every time.
Purchased in November 2021 at The Good Guys for $230.00.
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JamVictoria
- 7 reviews
- 2 likes
- NeoChef MS2596OW (White)
- Verified purchase
Suave looking microwave
This microwave looks great in our recently renovated kitchen. The black, sleek look of the front of the microwave adds class to our kitchen now. Love how the handle is integrated into the door. Our last microwave, the handle broke. I like this feature of this particular microwave and one of the main reason why I chose this microwave. Not to mention that it's easy to use
Purchased in May 2021.
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Mid CHobart, TAS
- 12 reviews
- NeoChef MS2596OB (Black)
- Verified purchase
Love this microwave!
I love the sleek minimal black design and the fact that it isn't covered in buttons. It's super fast in heating up food and plays a nice little jingle at the end which reminds me of Super Mario.
The food heats evenly and the interior is easy to clean. The door opens and closes really smoothly too which I appreciate because my parents have one that moves when you pull the door open.
One other thing I noticed is that it doesn't have a display showing all the time, it goes away, so you're just left with a dark black panel, no ugly LCD clock sta...Read more
ring at you. It's very quiet which is important considering the kitchen is near the living room. Can't think of any downsides so far. I'm really happy with this microwave and would definitely recommend it.Purchased in March 2021 at The Good Guys for $156.00.
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The reviewer stated that an incentive was offered for this review
DonGreater Melbourne (Outer), VIC
- 2 reviews
Got all the features we need. Love it
Purchased an Year ago and really happy with this so far. The build quality on this microwave is better than average. It makes nice tones compared to traditional microwaves which is cool too.
Purchased in July 2021 at Harvey Norman Retail Stores - Appliances for $229.00.
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The reviewer stated that an incentive was offered for this review
Questions & Answers
Rhema T.asked
How do you roast chicken an vegetables in it?!?!?
No answers
Prizmasked
Hi, does the clock keep accurate time? Or does it start getting slower/faster over the months?
No answers
John Kasked
I bought my MS2596 26/12/2017 had few issues other than working out how to use different features. Have rarely used it to cook anything for more than 15 minutes on high mostly reheat. Noticed about 12 months ago that food would not heat as much on second heat application like a 5 minute application then the 2nd 5min heat application was noticeably lower in temp. Last night my 6 minute frozen meal was still very cold in centre after the cooking cycle what could be the problem because this machine has had little use. Thanks...John K
No answers
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LG A.LG
Hi Courtney,
Thank you for sharing your feedback on your microwave, we are really sorry to hear that you had a bad time with this product and I will definitely make sure to share this with management and the team.... Read more
Thank you, Alicia/LGA