May 2022, Pat Pat is providing each reviewer that takes the time to write a review a $5 Voucher. This is applicable to reviewers that submit their review regardless of their review is positive or negative. It is possible that the reviews below are written by reviewers that received this incentive.
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Nicki L.Metropolitan Adelaide, SA
- Verified customer
Poor quality clothes from china
Typical low quality clothes from China. Website pictures look great, but the actual products are cheap knockoffs. Buyer beware. Clothes are not the same design as shown on website, and not manufactured to an acceptable quality,
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Hiku
- 2 reviews
- Verified customer
Very prompt response
I accidently ordereded the wrong size but when requested patpat to replace with the correct size, they promptly processed my request.
Their service is really good and reliable which is why I trust them so much!
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Suzanne KempCentral, SA
- Verified customer
Great customer service regarding product exchange.
I bought several items from pat pat. When the items arrived and I tried them on I found that 1 top I bought was too big even though I used the size guide. Contacted customer service to get an exchange and they arranged for a replacement to be sent within a couple of days. They also told me to keep the original top. Amazing customer service.
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RitinhaPerth, WA
- Verified customer
Great quality!
Great quality clothing, I absolutely love the style of mums and daughter collection.
I can’t wait for the next bathers collection for summer time.
I love my animal printed mums and daughters bathers
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Kitty 1Rockingham
- 4 reviews
- 7 likes
- Verified customer
Pat pat false advertising !!!!!
So i placed an order with pat pat total of $37 dollars showed AUD ( Australian dollars) when i came to look at my bank account $57.00 AUD had come out the account, i sent them an email which they promptly told me that they convert it to USD and they know they need to make some adjustments to their website to make it more clear !
I told them it is totally wrong and they are advertising products in Australian dollars false advertising, you are misleading customers and i wanted to cancel my order and have a full refund in my bank account
They p...Read more
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- Verified customer
Easy Resolved Issue
I ordered a dress that was too small for my baby shower, so I got back with them to exchange it for a larger size. Fortunately they are able to ship me a new dress and I don't need to send the old dress back which is saving me a lot of time!
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- Verified customer
Very respectful and responsive return policy
The return policy was quick and responsive. I was not able to receive a full refund for a product that I wished to return due to product quality concerns but I was offered a satisfactory exchange. The process was very quick and the customer service representative was very respectful and understanding.
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- Verified customer
Impressed with costumer service and dresses!
Very impressed with the way they did solve my problem. May D was the one dealing with the issue I had with the sizes and she solved it impeccably. Also, I love the dresses! Thx a lot!
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100% Satisfied
I am so impressed with the quality of the clothing. Because of the style of one dress, it was too small. Karen P. was extraordinarily helpful and has sent a replacement even though I’d thrown out every bit of paperwork. Thank you, Karen.
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- Verified customer
Good quality and fast delivery!
Good quality and fast delivery! My order can before estimated time. The quality was good and the dresses were beautiful. One dress was (18-24mos) way to big, but I emailed customer service and within 3 days they had a resolution that was nice. I will definitely buy more from them soon.
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- Verified customer
Excellent customer service and great products for the price!
I am super impressed with PatPat. The products and styles are awesome. And I found everything to for well. When I ordered the wrong size by mistake, they shipped me a new one free of charge and right away. Thanks for going above and beyond. My family and I love our matching outfits :)
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- Verified customer
Excellent customer service!
I bought a set of cloth for my baby but the size too big and doesn't fit the way I expected.
I submitted a feedback to PatPat customer service and received reply very fast. After few emails exchanged, PatPat shipped a smaller size of the item that I purchased to me for FREE! And I no need return the wrong sized item that I previously received, PatPat saved me from the hassle of return the item.
The products are highest quality guarantee! The fabric is soft and comfortable. I would definitely shop with PatPat website again!
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AzarBrisbane
- 2 reviews
- Verified customer
Don't fall for the beautiful photos.
After a few times buying clothes from them I know now that:
1.The quality of their products is a joke.
2.The photos are totally different from what you get
3.Even the quality of sewing is a joke
4.Their sizing is tricky
5.Their prices are not necessarily inexpensive, considering the quality of their products
The dress I received for my 2 year old daughter is soooo bad that I won't be putting her in it, it has one side longer than the other. Never shopping from them again.
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- Verified customer
Great customer service
Had an issue with a fit once I received my order and PatPat replies quickly and gave me different options for refund and exchange! Jayson was very helpful. I love the clothing and styles will definitely use again.
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- Verified customer
Terrible Experience
I’ve had to reach out multiple times to correct an order and it still isn’t resolved. Unless this is resolved, I will never order from PatPat again. Poor customer service.
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- Verified customer
Fab customer service
Genalie was so helpful in resolving an issue I had regarding returning some items which weren’t quite right for me, and has ensured I haven’t lost out on money which I’m really grateful for!
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- Verified customer
Great experience
I reached out because I received wrong sizes. Karen P. was extremely helpful and very quick to respond to emails! So impressed by their amazing customer service. Will definitely be shopping here again
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- Verified customer
Love this shop!
I love the mommy and me matching outfits. We did get one outfit that was a white dress that was a bit see through, but PEARL B. was awesome at taking care of the situation and offering a full refund for the items. :) Will definitely continue to order from them.
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- Verified customer
2 great items, 1 shirt too thin. Good customer service
I ordered 3 items 2 of which were perfect. The last one was a shirt with material that was too thin to wear. I contacted Custer service and they were able to help me without too much problem.
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Jennyfer
- 2 reviews
- Verified customer
Awesome customer services
Even though i couldn’t actually get the items i wanted I would shop on this website definitely again. It was a very satisfying costumer service, best online shopping experience ever. Genalie was extremely fast in responding to my email.
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