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Peptides Direct (page 2 of 2)
Extremely bad service passed the buck back and forwards pharmacy 2 sender use toll Priority delivery
Took more than 3 weeks for me obtain the product use toll as a delivery service could not leave at my house as I work during the day
1 comment
Similar opinion? Write a review on ieatwords.com.au!
SUEadelaide
Peptides Direct - Kiss your money goodbye
My order did not arrive, I phoned countless times, emailed and have forwarded a demand letter for refund still no reply, I will be investigating through appointed Authorities the legitimacy of this company.
1 comment
Peptides D.Peptides Direct
Hi Sue,
Just seeing these reviews recently. ... Read more
Did you end up getting an answer back about what happened with your order? Very strange for an order to just disappear like that. We would like to look into this further for you if things were not sorted back then. Very sorry that you were not able to get through. Our phone and internet services are back working as they should now. ThanksSimilar opinion? Write a review on ieatwords.com.au!
SamRockhampton
Waiting
I'm still waiting for my products and refund over a month don't buy from this company our Money is gone they do not reply or answer phone scam
1 comment
Peptides D.Peptides Direct
Hi Sam, Just seeing these reviews recently. Did you end up getting an answer back about what happened with your order? Very strange for an order to just disappear like that. We would like to look into... Read more
this further for you if things were not sorted back then. Very sorry that you were not able to get through. Our phone and internet services are back working as they should now. ThanksSimilar opinion? Write a review on ieatwords.com.au!
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Think these guys are scammers...
Placed order on 18/10. Received an email saying it was under medical review and have received no further notification about the status of my order in 2 days. I have tried calling the number on the website, emailing, messaging on facebook and no response to any. Think I have just lost over $600.00. Not feeling very confident at the moment...
1 comment
Peptides D.Peptides Direct
Hey Craigos,
Did this end up getting sorted? ... Read more
If not I would like to look into this further for you. I know back in October there were still phone/internet issues after a head office move and not having quality connection. But still someone should have got back to you. Will keep an eye out for your response. ThanksSimilar opinion? Write a review on ieatwords.com.au!
Staci D.
- 3 reviews
- 6 likes
- Verified customer
Worst Customer Experience
I have had nothing but terrible service with Peptides Direct. I placed an order on the 17th August 2017, and received a part of my order on the 22nd August. I immediately emailed them to advise that I had not received a part of my order, and did not receive a reply. I asked for a refund on the 23rd August, no reply. I followed up on the 29th August, no reply. I also sent a Facebook Message, as I noticed that there were a lot of complaints on their Facebook page from people who had not received their orders.
Finally, I received a reply on Fac...Read more
ebook saying that they had sent an email regarding the refund. I emailed through my Account Details to process the transfer, on September 5th. No reply. I followed up on September 8th, 13th and again today (19th). No reply. They have seen the second message I sent through their Facebook page, no reply. I would avoid EVER purchasing through Peptides Direct. They have no ability to run a business, which makes me incredibly nervous purchasing medical grade products through them. I have seen plenty of people who have had similar complaints, spending $$$, only to have their reviews removed and comments deleted.1 comment
Peptides D.Peptides Direct
Hi Staci,
Firstly we want to apologise for a bad experience buying through us. I agree that you should be comfortable with purchasing medical products from a site like ours. ... Read more
Did you end up getting the refund processed? Back then we had a mix of issues with staff changes and terrible phone/internet service at our new office. I am sorry for how this effected you and that the team did not reply in good timing. That should never have impacted you. As for the removal of complaints, we have only just come across this site and setup a response account this week. I dont think we can delete reviews. Again, sorry about the issues you experienced. If there is anything we can help with, I can assure you a better experience now.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Summer R.asked
Are you all back up and running? Is it safe to place order with you all and receive in a reasonable time?
2 answers
I'm a return customer, their emails are being answered in a timely manner and I'm looking at my next order atm, expecting the standard prompted service I normally get.
Not sure what else I can tell you.
Peptides D.Peptides Direct
Sorry we missed this one. Yes we are definitely operating. We never shut down. We have a break most years over christmas, but orders can still be placed, they just do not get viewed until we return.
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Peptides D.Peptides Direct
Hi,
Sorry to hear about your bad experience. ... Read more
3 weeks is very uncommon for delivery. Did you get a chance to talk to the team about it? We do apologise that TOLL could not leave the package. Unfortunately the pharmacy controls the courier, but we will pass on this feedback to them. Thanks for letting us know.