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GeorgeSydney, NSW
Save your money, either product no good or car dealer didnt apply properly!
Purchased a mercedes and yes fell for permagard? after i picked up car asked for warranty and certificate of permagard, no reply. Requested anorher two times no responce after 6 weeks. Finally after emailing all management statiing to give me my money back as i beleive was not applied. given no paperwork, i get a call from person who sold me producr giving excuses about covid19 and could not send instead of admitting the truth. Stated it was applied. i said to her if it was my car has dust sticking to it and its garaged not normal my old car never did this. if this product is supperior should not do this. in my opinion its inferior. Dont buy this product !
1 comment
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K LeeGreater Melbourne (Outer), VIC
Great product and no hassles with claims
I purchased paint protection with Permagard with my new vehicle. When I had a problem with the paint, Brad and Matt from Permagard in Port Melbourne fixed with problem. No questions asked. Highly recommended.
1 comment
Sonny M.Permagard Automotive
Thank you for the great feedback will be sure to pass that onto Brad and Matt
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Cyber SamSouth East Queensland, QLD
- 4 reviews
Don’t touch it. It’s not real. Rip off!!
Permagard is a hoax, just like any other product that claims it can be applied once and stay on for life. It’s physically impossible!
Here’s 2 other facts. First, they don’t provide a warranty on the vehicle. They provide it to the owner. Go figure! They don’t match the vehicle’s vin to the treatment applied. They match it to the owner’s name and to the number plate. What if those 2 things change over time? Makes it so hard for the customer to make a claim.
Second, checkout the wording in the warranty. They want you to spend money protecting...Read more
the fabric from everyday wear and tear, but the warranty says it won’t cover any damage caused by normal wear and tear. What a joke!! Steer clear of this product. Buy a good quality caranuba wax ($40) and apply it yourself twice a year. Same with a nice leather moisturiser for the seats. Steer clear of Permagard. A total joke.4 comments
Sonny M.Permagard Automotive
Hi Sam
Thank you for your Permagard inquiry.... Read more
If you would like to be contacted about the terms and conditions of our Permagard warranty please let me know.Tried all that. If you’d only matched this product to the vehicle’s vin, then there would be no problem with the warranty claim.
The product is applied to the vehicle not the owner. If you were truly... Read more
confident about this product, you’d have a permanent record that outlined specifically what had been applied to the car by recording the vin. Easy!!Sonny M.Permagard Automotive
Hi Sam
all our customers details are generated by the dealerships then uploaded to our system from here we are able to verify customer warranty details. Sorry we haven't been able to assist you here.
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Keeps car smooth and protects from bird poos
Keeps car smooth after washing, feels like it has just been polished every time you wash the car.
Protects from bird poo and removes small marks on paint. Staff helpful with enquiries
1 comment
Sonny M.Permagard Automotive
Hi Brad
Thank you for your positive feedback great to hear
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Frustrated! Did NOT reduce cleaning maintenance and definitely NOT stain resistant.
This is my first time purchasing a brand new car so I thought it will be a good idea to have it Permagard protected to make it easier to maintain especially with washing the car. I wash the car every week and it's very hard to remove stubborn stains without having to use a lot of effort. I was told that removing dirt and stains after paint protection would be easier and less of a hassle compared to no paint protection. This is the second time I've had my Permagard applied to my car because it was not applied correctly the first time. Maybe it h...Read more
asn't been applied correctly again, I don't know. But all I can say is that it should be easier and less hassle-free to wash and clean my car. Upsetting to spend that money on a product that doesn't live up to its standards. Can you please assist me as to what I should do now?1 comment
Sonny M.Permagard Automotive
Hi Karl
Thank you for your feedback.... Read more
Please send me your best contact number and I will call you about thisSimilar opinion? Write a review on ieatwords.com.au!
Van
- 3 reviews
Recommend ceramic coating instead this product hasnt lived up to expectations.
I have owned 4 new cars in my life time and not once have I ever applied any paint protection to any of them. All cars have almost maintained swirl free. Spending $60000 plus on my current car was talked into investing in paint protection big mistake. 2 months old car has more swirls then any of my older cars which have been handed down to family members. Car is now 9 months old has more swirls than all my cars put together. Writing this as I went to wash car today bird dropping which had been there day early had eaten into paint. Neighbour man...Read more
aged to buff it out he said it was better to get a ceramic coating instead which helps repeal bird droppings and beads water. This product doesnt bead. I dont know if its the paint protection or the cars paint so have given 2 stars. I use 3 bucket method, dedicated pressure washer, dedicated blower/dryer, Bowdens green sucker clothes and quality Bowdens soaps. I did have Permagard interior done also this though seems to have worked 3 boys and car is as new inside.4 comments
Sonny M.Permagard Automotive
Hi Thank you for feedback.
There are some issues with your paint work and I would like to arrange for one our technicians to address can you send me your best contact number
Hi Sonny, we have spoken before Ive emailed also. Best contact number is 0421817156 thanks. Van
Sonny M.Permagard Automotive
Hi Van
I have tried calling that number, it is disconnected do you have another contact number please
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EugeneGreater Melbourne (Metropolitan), VIC
Not what I expected, feeling a bit depro.
Got the full permagard package done on my new baby through the dealership about 4 weeks ago, now I'm under no illusion as to what ceramic coats/paint protection coatings can and can't do, but I don't think water is suppose to stick or stay on the car like that, nor do I think watermarks are suppose to be left behind after a bit of rain i may be wrong but something ain't right here, It does look like it helps with bird and insect droppings, also cleaning is a bit easier, but still nothing to write home about and the tinting is of excellent quali...Read more
ty. In permagards defence it may not have been applied correctly, it was either done to quickly or not given enough time to cure properly I can honestly not say, plus it rained a day after I picked her up, though I suppose I will have it wrapped in protective film instead, which is what I should have done in the first place, should have trusted my gut. To be honest feeling a little depressed washing all that dollars down the drain.2 comments
Sonny M.Permagard Automotive
Hi Eugene
Thank you for taking the time to give us your feedback. The issues regarding your exterior are very concerning I would like to arrange to have one of our technicians inspect and assess your... Read more
paint work can you please send me your best contact number so that I can arrange this.Sonny M.Permagard Automotive
thank you I will call you
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Jack B.North Queensland, QLD
Would probably try a different product next time.
I had my used Jaguar F-Pace coated - it was 1 year and 10k km old when Permagard was applied - initially wasnt totally happy so contacted Permagard and to their credit they sent one of their techs to reapply the product ( takes about 3 hours) and the car and paint look good. A further year in and although my car looks good you can see swirl marks easily on the paint and last week I had two bird/bat poops on the car - I washed and dried straight away as soon as I seen it - alarmingly the poop on the trunk lid has now stained the paint - so as fo...Read more
r the protection angle, Im not happy. I probably wish I spent a bit more now and had a ceramic protection applied - will take my car in this week to show the dealer the paint damage - but honestly dont think anything will fix the burned in poop mark. Watch this space!3 comments
Sonny M.Permagard Automotive
Hi Jack
Thank you for your Permagard feedback.... Read more
Can you send me your best contact details so that I can call you about this and discuss a plan to have your paint work rectified.Thank you for the quick response - the bird poop mark has been removed by your repairer.
Sonny M.Permagard Automotive
Hi Jack
Great, thank you. If at any stage you require assistance with your Permagard treatment please let us know.
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JettSouth East Queensland, QLD
Excellent Service!
I wanted to share that I had an awesome experience with Permagard, they have been fantastic! Megan was quick to respond to my questions and concerns and had someone sent out to me within a few days to replace the tint on one of my windows on good faith! Keep up the great service guys and thanks again!
1 comment
Sonny M.Permagard Automotive
Hi Jett thank you for your positive feedback great to hear you had an awesome customer experience. Thank you
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TrentRichmond-Tweed, NSW
Great Product, poor application
Last week I purchased a new Mitsubishi Triton GLX plus from Sutton's Motor Group Arncliffe.
I discussed having permagard put on the vehicle and paid $1173 combined with window tint and car mats.
I flew to Sydney picked up the car and drove home excited about my new car.
The next day after travelling home and doing 750km I washed the car as there was a few bugs splattered on the front.
I went and purchased new low pH car wash and whilst washing the car it was plain to see the permagard had not been applied properly.
Water beeded off parts of the car and not other parts, and to say I was disappointed was an understatement.
...Read more
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DebbieSydney, NSW
- 4 reviews
Very Dissapointing
I purchased my brand new Mitsubishi Pajero Sport GLS in March 2022, I paid $1900.00 for window tinting and protection of my New cars paint work. I went and purchased low Ph car wash and a new sponge. I started seeing swirl marks in the Duco, I previously had Polaris on another car and I have to say, I never had a swirl mark. I am incredibly disapointed that this product does not protect the cars paint work, when I look at my new car I could cry. If I ever buy a new car ever again, I'll avoid this product, the result and alleged protection is not worth the paper it's warranty is written on. If this product is offered to you, just be aware the product does not live up to the hype.
5 comments
Sonny M.Permagard Automotive
Hi Debbie
Thank you for taking the time to share your feedback.... Read more
I am deeply concerned that you have experienced these issues regarding the Permagard paint protection. I would like to organise to have one of our technicians come out to you to assess these concerns and have that rectified. Could you send your best contact number and I will contact you to make the arrangementsCan you please provide an email address and I'll forward my phone number
Sonny M.Permagard Automotive
[email protected] thank you
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KamalSouth East Queensland, QLD
Put to the test
Ok,here is my recent experience with Permagard
Went to a Medical Conference to Byron Bay resort,I was surprised there was no undercover car park, I worried as I had to leave my car under the sun unprotected from birds and weather.
The next morning I saw the car covered with birds poo, I panicked and I was worried as I know what bird poo can do to the paint.
My wife said don't worry,you have Permagard protection,I said yeah but I was still worried !!
Any way,went home after that (2 days),used foam lance left it to soak (PH neutral of course)
hos...Read more
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- Verified customer
Promised a great car coating, but what a waste of money
Promised a swirl free paint on my demo Sportscat by the dealer, what a waste of money, could have coated it better myself . Car was full of swirls . im very unhappy with Permaguard results and i have a coated car to compair it to
2 comments
Brent R.Permagard Automotive
Hi Glen, I'm really disappointed to hear this has happened to you. This is not how we train the dealers to apply the products. I would like to get this resolved for you ASAP, if you can email me I wil... Read more
l send a Permagard Employee to you and get this rectified. From there I will escalate this to the dealer to ensure this doesn't happen again. Please reach me on [email protected] and I look forward to hearing from you, thanks Glen.Hi Brent, thanks for getting back to me about my coating
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Rob
- 2 reviews
Permaguard Service
The service and product offered by Permaguard is truly outstanding . A terrific paint protection that lasts for life, guaranteed by a company of true professionals . In my view they are the example for others to follow!
1 comment
Brent R.Permagard Automotive
Hi Rob,
Glad to hear there is another Permagard happy customer. If you require any assistance in the future please email us at [email protected]
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Dean GTRNew South Wales
Look no further than Permagard
I went with a Permagard solution when I purchased my vehicle in September 2018. Both the product and the after sale service has been nothing short of exemplary. Highly recommended!
1 comment
Brent R.Permagard Automotive
Hi Dean,
Thank you for sharing your experience with our brand. As always if you have any questions please let us know. Thanks Again.
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SabbirSydney, NSW
Excellent
Hi i recently purchase the product for my toyota 86. I am happy how my car looks. Cleaning your car is very easy with this product. You dont need to buy expensive washing products and good thing is its life time guaranteed.
1 comment
Brent R.Permagard Automotive
Hi Sabbir,
We appreciate you taking your time to leave a review and sharing the positive experience you have had with Permagard. We strive to be the market leaders in customer experience and this puts smile all around, thank you Sabbir.
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The reviewer stated that an incentive was offered for this review
MeganSouth East Queensland, QLD
Terrible
Bought new car and the extra they charge for permagard which I agreed to payment plan with dealer, can scrub my car and the dirt marks still are there after washing, even Mazda washed it after month service and the dirt was still on it, they acknowledged it seems to not to the job it’s supposed to and arranged someone from permagard to call to re do it, still waiting but cancelled my payment due to come out, not paying for something that’s not working correctly, I just want it removed and no I won’t be getting it re done, I’ll go without and save $1600 thanks
3 comments
Brent R.Permagard Automotive
Hi Megan, apologies for the delay but I had to do a bit of digging. I have since been notified by the dealership that you have not paid for the product. Can you please email me so I can discuss this matter with you further. [email protected]
I have not paid for the product because they said it wasn’t applied properly and they were sending someone out to remove and re apply but no one has contacted me from permagard as promised so I told t... Read more
hem until it was re done there will be no payment but I now what the faulty application removed and I do not want it re applied as it’s left a sour taste, happy to take this further if they expect me to pay for an application they agreed was not correct when they inspected it as I can’t even wash my car without the dirt still sticking to itBrent R.Permagard Automotive
Hi Megan, we have a full-time support/admin team to follow up any queries. I have since checked with them and they have not received your details. I am going to organise the re-application as a goodwi... Read more
ll gesture. Please note Permagard has nothing to do with payment as we are only the supplier and hold the warranty. I will call you today Megan.Similar opinion? Write a review on ieatwords.com.au!
ShisirSydney, NSW
New Audi Q5 Interior / Exterior treat with no significant difference.
I brought a new 2018 Audi Q5 in late November. This lady at Audi Center dealership was succesfull in selling me Interior vinyl, leather and exterior color protection which would keep dust away, take away swril marks after wash, repell water from surface and other listed paint protection. However, I cant notice significant difference between a non treated one vs mine. I Still see a lot of swril marks and water once dropped on the surface does not flow away easily leaving Swrill marks . I rang permaguard Warranty based out of Sydney and was asked to drop the Vehicle to be retreared back in December. But i still dont see any difference. I am again booked in for 2nd of March, lets hope for the best.
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Sam kGold coast
Absolutely stoked with this product!!
Had this treatment on my wives brand new car and it is amazing! After a camping trip, the dust and dirt was super easy to wash off and now the car still looks brand new!
Would recommend to anyone!
1 comment
Brent R.Permagard Automotive
Hi Sam,
We really appreciate that you have shared your positive experience. Could you kindly send an email as I would like to discuss with you further, [email protected]
Much appreciated Sam, thank you.
Brent
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Albertsydney
Some of the best Service I have experienced
What a great company. Product is great and leaves a great finish especially on a black car. Inside Leather and Carpet has been perfect for 5 years.
So after washing the car for years yep some swirl marks from not using a two bucket method (Mandatory on a black car) and Permaguard decided to reapply it and good as new.
Very impressed with the commitment to the product and car looks fantastic even for a 2010
1 comment
Brent R.Permagard Automotive
Hi Albert,
I really appreciate your time with this, these days you generally only hear about the negative experiences. No more two buckets I bet! Have a nice weekend, thanks again.
Brent
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Questions & Answers
BargainBennoasked
I had Permaguard applied to my car both the internal and external treatments last week by Lexus of Maroochydore. I only received a 1 page confirmation of the work. Was I meant to receive a car kit? And is there meant to be a warranty and how to look after the protection booklet?
1 answer
Sonny M.Permagard Automotive
Hi
Thank you for your permagard inquiry.
You should have received your Permagard Warranty form the dealership which outlines all of the terms and conditions of your warranty and also explains the car care maintenance regarding the interior and exterior protection. Please send me your best contact details and I will speak with our account manager who will be able to assist with this
Philasked
Can I use a pressure washer to clean my Permagard treated car and then dry with microfiber cloth?
1 answer
Sonny M.Permagard Automotive
Hi Phil
Apologies for the late reply as we deal with the current COVID-19 pandemic.
You can use a pressure washer to wash your car. Ensure that you use a pressure washer with a setting of 1200-1900 PSI as to not damage the paint work. Then go ahead and use a clean microfibre cloth to dry it down.
MattStarrsasked
I placed an order for Permagard window tint and exterior paint protection today for a new car through Frizelles Southport. I notice that there are a few negative reviews (Not related to Frizelles) that seem to come back to the paint protection not being applied correctly and having to be re-applied. I live in Roma - 8 hours drive from Southport so I need to be sure that the product is applied correctly the first time. Can you guarantee this for me?
1 answer
Sonny M.Permagard Automotive
Hi Matt apologies for the late reply as we deal with the current COVID-19 pandemic.
All our dealership partners are approved to apply the permagard fitments. We also have a great support system that allows us to assist you should you have any issue with your permagard program. If at any stage you have a concern with your permagard program, make contact with us and we will arrange to have you booked in to assess and address your concerns.
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Sonny M.Permagard Automotive
Hi George
Apologies for the delay in receiving your Permagard Warranty paper work.... Read more
Please send me your best contact details and I will assist you with this.