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Pestrol Rodent Free (page 3 of 10)
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Terrible service. Product not working.
I have been a massive fan of Pestrol over the years and during this period have received incredible customer service.
However this product has not helped my problem at all - not only that but it appears that no one in their customer service department is able to assist in my so-called technical enquiry. I find this absolutely absurd that I paid for two of these units and no one at Pestrol has the no-how to assist me in my problem.
I have already been denied a refund after going a few days over my trial period yet they openly admit they don’t know how to assist me, on top of this apparently a few days grace doesn’t apply to loyal customers.
So disappointed - you guys used to be so great!
HI Bern, We still haven't heard back from you. The only person who we have on our database who purchased the same amount of units has had them well over two years. Regardless of how long you had the...
Read morem for, we would still like to chat with you and try to fix the issue. Please private message us. Pestrol Team.Bern, we don't want to keep pestering you. However, you were really upset and we have tried everything to get in contact with you to change this. Please contact us on 1800 33 88 88 or reply to our messages.
Been useing these for years.
I have been using these units for years. When i first got them i did not place them properly and they where not being effective. Make sure you call pestrol for advice, i set mine up the way the staff suggested and it sorted the issue very quickly. I am on my second lot after 4 years and i would not live without them.
Hazzah, Thank you for taking the time to let us know that you have had the desired results that 10's of thousands of Aussies have with repelling rodents, chemical free.
Pestrol Team
- Verified
Absolute con job
Bought these units in early November 2018 from pestrol, not an agent or re-seller, originally was buying one unit, but sales rep talked me into 2 units for best results.
Situated units as per there instructions & since at different locations in the house with absolutely no effect. Devices are turned on correctly with with solid and flashing lights as per there instructions
THESE DEVICES DO ABSOLUTELY NOTHING!
I turn on the lightin the kitchen before work & mice run straight past the unit
I have since rung pestrol & discussed the issue & wen...
Hi Jason, Thank you for your product review and it is unfortunate to hear that you are not getting results. I also would be very frustrated that the product I purchased did not work. But no fear, as...
Read more we mention everywhere on our website and also here on Product Review - you are covered by our 100 days Money Back Guarantee and also 2 Year warranty. There could be a number of reasons outside units capabilities on why it is not working for you (such as: wiring in your home, size of your circuit, faulty units or inability for technology to go outside the wire and provide the signal). I am sorry you were not followed up, we do our best to get back to everyone, but mistakes happen. Finally, please private message us with your telephone details so we can arrange to get the units back and provide you with a refund. Pestrol Team
Ph 0412942302
Hi, just a follow up on pestrol rodent device. I did hear back from pestrol sales manager the next day and is determined to fix any problems there may be, whether it’s with the product or with wiring/...
Read morelocation or something else. They have offered a different type of product free of charge and if all fails are happy to refund all costs back, can’t argue with that. Hoping for some good results soon- Verified
Don’t work! Don’t buy!
Got it for almost two months. Mice running around at night in the kitchen. After a couple of weeks using this repellent seemed it works a little. But now I can truly say it’s NOT. Also pestrol customer service is rubbish. You won’t get your money back if you not happy with it. Don’t waste your money. There’s plenty similar cheaper electronic mice repellers on ebay if you want to try one.
Hi Minde,
We are very sorry to hear this and to read your review. Obviously, none of what you have mentioned would be our intention.
Could you please confirm for us that the product was in fact purch...
Find out how Pestrol Rodent Free compares to other Pest Control Products
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- Verified
Great job!
After talking to customer service in Pestrol and explaining my problem, they came up with a solution for me on how to deal with rats I have in my roof. I received Pestrol unit very quickly (I think a couple of days) and I had it going immediately to see what results I will get. And it worked, as all the noise I heard before has stopped. Very satisfied customer and will always use Pestrol from now on.
Hi there,
Thanks so much for reviewing our Rodent Free. Sounds like it did exactly what it is meant to do! Thanks again for letting us know :) If you need anything else please contact us right away.
Pestrol
- 26 reviews
- 13 likes
- Verified
Works exactly as advertised.
I've had mice in my cabin in the country for years. I've seen them on several occasions. I've left out Ratsak and other baits since I can remember and the rodents were eating the bait as there was remants of bait all around the kitchen and living areas. There was also mouse droppings behind furniture. I bought a Pestrol Rodent Free about four months ago and the bait stations are still full and there is no evidence of mice anywhere any more. I can only conclude that it really works. I am one very happy customer.
ActualFred. Thanks for taking the time to provide us with your feedback on our product. We are glad that you have experienced the same results that 10's of thousands of other Australians have. If you ...
Read moreneed any other assistance with our range of chemical free product, please let us know. Pestrol TeamIt worked very well
I have this product for over 12 months, I had a spot where the mice would come in under house.
I tried baits but learnt the smelly reasons why that is not a good idea, that is why I tried the the Pestrol Rodent free device.
I have not seen any mice about also, where they were coming in the is no sign of them being there.
I have also noticed that the is less spider and flies in the house I an not sure if my Prestrol device has anything to do with this but I wound complain if the is and added bonus.
I was well worth the money in purchasing the device.
Hi Neil,
Thanks so much for your review, it is very appreciated. If there is anything else we can do for you please don't hesitate to ask....
Read moreCheers, PestrolRelated Articles
- 2 reviews
- Verified
Didn't Work
Had product for 7 months after purchasing because rodents damaged wiring to heater. Just had to pay to get it wiring fixed again as same thing happened. So not effective at all I would say. I really wanted this to be a solution as I hate the idea of poison and traps are impractical to utilise in tricky areas.
Hi Clare,
Really sorry to hear this has happened to you...are you able to contact us urgently on 1800 33 88 88 so we can go get this product working for you effectively. You should not have experien...
Read moreced this so we would really like to rectify this for you as quickly as possible.2 years on and still going strong
Purchased this approx 2 years ago and whilst sceptical at the start we needed a non toxic solution due to pets and young children. Our mice problem is still under control with no site of them. I do regular roof inspections and there isn’t any trace of them. Brilliant product and customer service is top notch
Hey Jim,
This is such a great review, thank you so much! Family friendly pest control products are so important so we are really thrilled you decided to give our product a go!
Thanks again
Pestrol
Find out how Pestrol Rodent Free compares to other Pest Control Products
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Definately Works! Have been using this for 5 Years and Rats and Mice are gone!
Hi, I don't normally write reviews but feel that I need to let everyone know how good this product is. For anyone who is wondering if this product works than I can say from our experience it does.
Every night rats would party in our ceiling and they were so loud they would wake our kids! We had a pest control company put baits in our ceiling and outside and within a fortnight we would have to get them back as the rats were partying again. When the pest company replaced the baits they said all the bait was gone. We were finding dead rats...
Read more outside so it was working but it was becoming a very expensive cycle. We sceptically decided to buy 2 of these devices for our home.....and we haven't heard a rat since. That was 5 years ago! We did have one of our devices stop working years ago, which Pestrol replaced without question. I would definitely recommend this device if you have a rat problem in your home.Some parties are good, some parties are bad! Glad to hear our product got rid of the party you really don't want in your home!
Thanks for reviewing our product, we really appreciate it!
Pestrol
- 37 reviews
- 36 likes
Two Years and Still No Mice
Bought two Pestrol Rodent Free devices over two years ago. Mice activity ceased immediately. Two, maybe three times since I have heard a mouse in the roof or walls and thought they are back but the noise doesn’t continue so I assume mice are still getting in but the Pestrol Rodent Free’s must scare them away again. I recommend these devices.
This is so great to hear! Sounds like the product is working brilliantly for you - just the way it should.
Thanks for taking the time to write this review!
Pestrol
- 2 reviews
Better than a smell of a dead rat
Had this product now for about 3 years. The amount of times we would get a dead rodent in our roof after baiting, would drive anyone bloody nuts. To my surprise this product has worked! I continued baiting after getting it and the bait hasn’t been touched! Pestrol I owe you guys a couple of beers
Hey Eustace,
Tell us where to meet you and we will happily have a beer with you. Thanks so much for taking the time to review our product, we really appreciate it!...
Read more - PestrolFind out how Pestrol Rodent Free compares to other Pest Control Products
Know better, choose better.
My experience was as follows
I purchased the product after hearing it on 2GB. Previously to this purchase I had spent a lot of money on pest controllers. Unfortunately the rodents would eventually return and using baits wasn’t satisfactory as I have had two occasions where rats had died in my roof cavity. The smell was incomprehensible! The delivery arrived Quickly. The instructions weren’t as clear as the could be, none the less after ringing the company in Sydney I was all good to go. The first few nights I heard more activity and was a little concerned. However that has been the last evidence of any rodent activity for 2 years now. Needless to say I am thankful for the results
Hey Douglas,
Thanks for taking time to review our product. We really appreciate it!...
Read more Sometimes the unit can take a few days to work but as you have now experienced you know that it definitely does eventually remove the Rodents. Thanks again - PestrolWaste of money
Bought one for home and had it only a few meters from where the rodents are scratching for over a week and did absolutely nothing. Finally got the Ratsak and all fixed.
GL. Pesrol (Your surname is very close to our company name, we couldn't find it in our database, otherwise we would have called you ASAP)
Thanks for getting back to us about your product not working. ...
Did all of the above and after moving the unit as close as possible to the offending rodents (3 meters away) they were still coming back each or every other night. Until I smacked the ceiling with a s...
Read morehoe and that scared them away for the night. After a couple of weeks I resorted to Ratsak which seems to have done the job.Could you able to phone us on 1800 33 88 88 with your details so that we can confirm it is our product you are using as we have no one in our system with the name Pesrol. We also find it interesting ...
Read morethat your user name is Pesrol. We would like to speak to you ASAP. Cheers.Excellent product
Nothing compares to it .thank got i dont need to use baits anymore,amazing product.So much better than using chemicals and poisons. Dont know exactly how it works and dont really care so long as it continues to do the job.
Hi Kerry,
Thank you so much for your review of our product. We really appreciate you taking the time to do so.
If there is anything else you ever need please don't hesitate to contact us....
Finally no mice!!!!
I have been using traps and poison forever, and what I noticed, recently, for what ever reason it has stopped working. I had no choice but to try something different and came across these guys on google, so why not, gave it a go, and 1 week in, no more scratching. Whatever it’s doing I am hoping it will continue to do it!
Dear Karyn,
We really appreciate you taking the time to write this. As long as you keep the unit plugged in you there should be no return of the mice that were giving you grief. If there is anything...
Absolutely magical
Absolutely magical. I plugged the rodent frees in and there was some more rustling than normal for the first few days but by the end of the fortnight I was able to get an amazing night sleep cause there was NO MORE RATS!! I also got one of their indoor mosquito traps, am yet to use it but I am really looking forward to. Summer here we come.
Hi Trev,
Thank for you your review. It is quite normal for the unit to take a few days to work but once it does remove the Rodents they shouldn't return (as you have experienced).
We are also looking...
Better than using poisons
Definitely had a huge reduction; still got some rats in our carport. But at lest I don’t have to use baits anymore. I will be trying one of your mozzy traps for summer
George.
Thanks for the feedback. With regards to your carport; as the main technology is one that goes through the wiring of your home to send a signal out that rodents can hear but we cant. Sometime...
Read mores if your carport is open the technology will not be as good for that space.- 2 reviews
- Verified
Absolutely Disgusted
We have had a PRF0001 operating since June THIS YEAR, last night we caught 2 RATS in a $7 rat trap
The PRF0001 is still on, and was operating within less tha two metres of where we caught the rats.
Doug, we can appreciate that you are upset that the units haven't provided the results that you wanted. Luke has been working with you through the office to try different options. Unfortunately, there...
Read more can be limitations with our product outside of our control, such as the wiring location in your homes walls and ceilings etc etc. That being said, please return the units as we had discussed with you and under your 100-day money back guarantee, we will refund you immediately. Thank you for giving us the opportunity to try and assist you. It's regretful that we couldn't get this one across the line for you.I cannot understand why it didn't work our wiring is standard in a normal 3 bedroom home in Qld, that being said, our Comsumer Law says that you have refund, if the product doesn't do what it says ...
Read moreanyway, it's a shame we had to pay postage back, but anyway, thank god I bought that $7.95 rat trap, all the best .Excellent
Excellent results after about a month. First month heard a lot of activity in the roof and it almost sounded like a lot more mice all of a sudden appeared. I was getting suspicious that it wasn’t working but all of a sudden all the noise stopped and nothing returned since then. Happy with the results and would recommend this product.
Hey Freddy,
Thanks so much for taking the time to share your thoughts and review our product.
We really appreciate it!
- Verified
Extremely happy Customer
I don't like the idea of inhumanly killing any living being so I was in a quandary on how to remove the mice that were setting up home in my house. I bought a few of the cheaper units from the supermarket but they didn't seem to work so I decided to try pestrol . I noticed that there was no droppings after about 2 weeks but then about 2 months later they started to reappear. I rang and let them know that I felt the unit had stopped working, so they sent me another one and they have now definitely all moved out. Customer service was great as is this product. Thankyou pestrol.
Hi Debborah,
Thank you for this review, we really appreciate the positive feedback. Please contact us if you ever need any form of assistance again.
Debborah, thanks for letting us know that the product worked well for you. If in the future you need assistance with any other pest-related concerns, please let us know or visit www.pestrol.com.au
deserves more that 5 stars
I purchased a rodent free on a trial and after having it plugged in for 2 weeks it seemed like it did nothing. I still heard noise at night time in my roof. I called to get the product returned, they send me a return form but also asked me to relocate the unit to a different area. I had it plugged in the kitchen, as I thought that's where the problem is. After moving the unit to a living room, and another two weeks - the noise stopped, so i can only assume it did work in the end. So I am keeping the unit!! thanks Pestrol
Dear Emma,
Thanks for taking the time to review our product. If there is anything else we can ever do for you please don't hesitate to contact us!...
Read more Regards, PestrolI have used these types of products for many years
I bought my first mice repeller in the UK 15 years ago. When we moved to Australia we had to get a new one. I got a couple of less expensive products to begin with and had less than satisfactory results. Like many of the other reviews I’ve read I found out about this product through talk back radio. I have use the Pestrol thingie now for over 2 years and we are happy with the results. My wife will not let me use traps or poisons. My only complaint is that they are quite expensive.
Hi Phillip,
We are really thrilled that these units work for you. They are more expensive than other units on the market but our technology is tried and tested and we stand by our product by offerin...
Read moreg a full money back guarantee. As you know, the results speak for themselves. If you ever need any further advice in repelling any other pests please don't hesitate to contact us.Phillip. You are correct in saying this technology has been around for a while. I am glad we were able to assist you. We have sold 10's of thousands of the products and we are even starting to sell these in the UK now.
It seems to bloody work
I was a little annoyed there was a mixup with postage, however I got the unit plugged it in and low and behold it seems to work. I really really didn’t think this is gonna work so I’m pleasantly surprised after hearing the radio spots all the time
Hi there,
That is great that everything worked out for you and thanks so much for taking the time to write this. Apologies for the initial mix up! If there is anything else we can do for you please let us know!
D King, We have been advertising on talkback radio in Australia for over 15 years, so there is nowhere to hide. However, we can make mistakes sometimes, so thank you for your patience and we appreciate your feedback.
- Verified
Tried and tested!
My wife was on my case asking me to get this after seeing on TV, did not have any expectations at all that it was going to work, but i will admit when I am wrong. Bought a few of them back in January and it worked in the house straight away, no more scratching sound at night. I called and bought a few more for another property, waiting to see what happens there. Will do an update shortly. Ordering was easy, good customer service, delivery was fast.
Hey Peter,
Thank you for taking the time to write this review. We really appreciate it and if there is anything else we can do for you please let us know.
Peter, I am glad we have made a believer out of you. I can understand why people can feel sceptical about this product. Thankfully, most of the time we can get the desired results for our customers. Thanks for coming back to you. Pestrol Team
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Hi Bern, Thank you for your feedback. Can you please private message us with your name and contact number so we can sort this out for you? We normally always try to assist our customers and come up ...
Read morewith a workable solution. We do have 100 - Day Money back guarantee, however, even after that our customer support does not stop there. We also have a 2-year warranty, so if the units are not working for you, we always get them back for testing to make sure that they are working properly. Looking forward to chatting with you and finding out who you spoke to, so we can get to the bottom of it, as it is unacceptable. Pestrol Team