Complaint Reference: Philips Consumer Care [ ref:_00Dw0Cp29._5002X2hxmMK:ref ]

My Cooker HD2145/72 is faulty and still under warranty.Philips have been notified back in January 2020 and there has been no resolution yet. I sent them everything that they requested but doesn't look like they care.Terrible customer service.I am never going to buy another Philips product, nor recommend it to anyone. I am surely going to take this up with ACCC, because this is beyond joke!!!

I purchased the LM8014/60 barista L'Or coffee machine which became faulty within 9 months.

It has now been over 4 months back and forth with Philips with no resolution - Philips have acknowledged the machine is faulty but are not willing to provide any sort of compensation as the machine is no longer made.

The customer service is very poor with no direction, and all they can do is shift the blame to the retailer and have them fix the problem.

This is philips' problem to fix - I will never buy a Philips product again and would not suggest anyone does.

The worth experience I ever had, They just make excuses and their plan is to not pay the cash back even with lying. they told me we send you email which they never did, even though I attached the receipt they reject the cash back because I didn't have the receipt. the cash back offer period still goes on for 1.5 more month based on their website, but they say It's ended. and they just keep making new excuse each time.
I bought a Lumea Prestige Hair Removal device and it suppose to have 100$ cashback.

I keep sending emails to them regarding my issue and they keep ignoring me an they don't reply anymore.

DO NOT FALL FOR PHILIPS CASHBACK SCAM!!!!

I have a multi-cooker which is still under warranty, and have had a number of issues with it. I have taken it to a service centre twice to be fixed and when I got it back I still had issues with it, I can't even use it! I contacted customer service quite a few times and keep getting told that my complaint has been escalated. I just called again and they transferred me 3 times, then they hung up, and I have now received a text to say that it has been escalated. The first person I spoke to a few weeks ago told me that I will get a replacement yet have not been told when or how. It is so frustrating, the worst customer service experience ever!!

I purchased my $500 Airfryer from Myer in December 2022. I registered the product on the Phillips website, completed the cash back online form, uploaded and attached the receipt in full via the cash back link on the 7th December and never received the $50 cash back even though I complied & was eligible for the offer. The offer expired on the 24th December 2022.

There is a level of dishonesty, misrepresentation and deceit by the Phillips corporation and I will not be purchasing any other Phillips product in the future.

Obviously customer service and compliance is not part of the Phillips mission statement.

Utterly disappointed.

I purchased all-in-one cooker and after few months, the inner lid cover came off. I raised warranty service and they replaced it. But after the service, the pressure cooking is not working at all. When I use the pressure cooking for rice, the steam came out and it makes so weird noise. I was so scared and I reported to philips customer centre and all they were saying is inner lid rubber sealing was faulty - are you serious?
They sent me the new rubber seal and I tried and the same thing happened again. Now they want me to waste my time again to take it to the warranty service centre.

I don't believe philips products anymore and I am not purchasing any more philips products.

I had an item that was out of warranty, but when I contacted Philips about it, they agreed to replace it. In this day & age, that is amazing. They have kept our family as loyal Philips customers!

Your instructions for the GC2148/39 are terrible the languages are all over the place and the pictures require headings It would be most helpful to have the English and other languages all together instead of scattered all over the place.

When I never received information from authorised Philips repairer about my coffee machine under warranty which they had for 2 weeks I rang Philips not once but twice and emailed them twice as well never receiving a reply. Got machine back after 6 weeks and still does it. Repairer must have just descaled it.
Rang Philips again but after a week no reply

Have used many products from Philips and every time I find it worth the money I spent. Can't comment on warranty as never needed it. Altogether good products and will recommend it.

I bought an Airfryer with Cash Back offer. I submitted online form for cash back but haven't receive the cash back. When I ring them they said the offer valid for certain period but I completed online form before that period. I can't imagine why such a large company can't offer $50 cash back for their entitled customers. So disappointing.

I purchased the Airfryer on December 18 and submitted the cashback claim right away. I provided all the information that was needed at the time. Three months later when nothing happened, I contacted the customer service asking about the progress and was told that I was contacted via email (which I didn't) and now the cashback offer is closed!!

After I submitted this the above-mentioned review, Philips contacted me again and decided to reconsider my request. The cashback was paid a couple of days after that.

Thanks to Product Review website!!

I purchased an Phillips Airpurifyer from Harvey Norman Mount Barker SA on a cashback offer is a deceptive practice used by phillips to lure consumers to buy their products i am still waiting for a visa card phillips call a cashback and Harvey Norman highly promote it BEWARE its not a cashback and it takes months of unhappy emails between phillips harvey norman to get what was promised AUSTRALIANS should stand against this deceptive conduct.