Read also:
westinghouse 460l top mount refrigerator review white knight ultra pave review auspost load and go register bosch hydropower 10h won't light chefs toolbox pressure cooker reviews
Philips Beardtrimmer BT7220/15
Plastic clips Broke in 3 days! Shaver Shop would not take it back.
Terrible design. Been so annoyed about this purchase I'm actually writing a review. The tiny thin plastic clips that hold the shaving head on broke within 3 days. Shaver shop told me to contact Phillips and get them to sort it out. I can't even attach an image of the issue on the email section of their website. Seriously don't buy this thing. The best example of high price NOT equaling quality I have EVER come across.
Purchased in February 2021 at Shaver Shop for A$169.00.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
SteveMelbourne
- 12 reviews
- Beardtrimmer BT7220/15
- Verified purchase
A very disappointing, poorly designed product, and even worse customer service.
After being very happy with my old $50 Philips trimmer, I decided to splurge and get the top of the line Series 7000, thinking that something worth three times as much must be amazing... but I was horribly mistaken.
This product is so poorly designed that I'm not sure how it even made it out of R&D. Its fatal flaw is that the shape of the trimmer doesn't allow you to cut your mustache hairs just below your nose. I have a pretty average snout, and no matter how much I contort it, I just can't position the blades to trim those hairs, leaving m...Read more
e with an awkward patch of long hair there. There is a precision attachment which you think could get around this (despite the inconvenience of having to switch out all the attachments), but it only comes with 2 different comb lengths, none of which are the length I need, which is a bit strange considering the main trimmer has 20 length settings. With the hair I can reach, the trimmer is just not very effective at elevating them so they can be cut, and so I find myself going over and over the same area for far too long and it takes me about three times longer to trim my beard than with my old cheap trimmer. It seems that the comb is just not very well designed and the vacuum - while it's a neat feature - uses too much power to allow the trimmer to work well. I can also confirm that the issue in other people's reviews are very real; it's very difficult to clean and the comb attachment is very flimsy. Now, let's move onto Philip's customer service. I actually wasn't going to write a review, but my experience with their customer service team has been very disappointing and I hope that I can save other the trouble of going down the same road.7 comments
Philips S.Philips
Hi Steve,
First of all, thank you for writing down your experience with the vacuum trimmer. Even though we had hoped on some better results, all feedback is much appreciated. ... Read more
We regret hearing the effectiveness overall hasn't lived up to your expectations and can imagine your disappointment not being able to trim your moustache. Please know that, even though we follow the same procedures as our colleagues, we'd still like to look into this. If this is something you're interested in, it would be great if you can share your reference number here with us. This should be mentioned in the e-mail thread and starts with 60-00. With this number we can look into our system and see what has been discussed and if there are any other options. We'll keep an eye out for your response. Kind regards, The Philips Australia Team.
Thank you for your reply.
Try this: 60-0010615602.... Read more
I'm sure you'll see that I was very friendly and reasonable and it all unfolded as mentioned in my review above. I even offered to let your consumer care supervisor read my review before I posted it, but received no reply.Philips S.Philips
Thanks for the details Steve,
We're, of course, very happy to have you as a customer, so seeing that you're so disappointed with our product and service is hard to read. Please know that we've asked ... Read more
our colleagues that handled your complaint earlier to see if there's anything they can do still, for the trouble. Although we can't promise anything as these policies are unfortunately not something this humble team can easily adjust or bend. In any case, for now, we hope you'll have a great day. Let us know how it goes.Similar opinion? Write a review on ieatwords.com.au!
Extremely poorly designed product.
I came here to warn other potential buyers and found the other reviewers have already outlined the same huge issues with this product.
- The tabs are prone to breakage and once both are gone it can't trim
- The vacuum compartment can't be easily cleaned
- The display doesn't reliably reflect the length setting
My next trimmer won't be a Phillips.
1 comment
Philips S.Philips
Hi there,
Thank you for taking the time to leave a review. We're sorry to hear that you're not satisfied with the beard trimmer. If you'd like to get in contact with our customer care you can reach o... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Beardtrimmer BT7220/15 compares to other Men's Hair Trimmers / Personal Groomers
Know better, choose better.
raybiesSydney
- 12 reviews
- Beardtrimmer BT7220/15
- Verified purchase
Junk is the nicest word for this overpriced broken plastic
I have a bunch of beard trimmers, but they're mostly old or the lithium battery has died. So I bought the top of the line Philips, what a mistake that turned out to be, so I'm back to my 20 year old Braun (it just keeps going).
Let me start with the positive; the battery last a long time.
Now for the negative:
1.- The plastic clips holding the trmming head broke within 1 month.
2.- Shaving isn't close of even good.
3.- The vacuum collects 50%, but when you go to empty the hair the tabs break.
4.- The dial length has a nice OLED screen, b...Read more
4 comments
Philips S.Philips
Hi there, thank you for taking the time to leave a review. We're sorry to hear that you're not too keen on your Vacuum Beard Trimmer (to say the least) and that you did not receive an answer from our ... Read more
colleagues via email. As the appliance should still be within warranty, it would be great if you could reach out to our colleagues via 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can see how they can be of assistance. We're hoping to hear from you and we wish you a nice weekend. Kind regards, The Philips Australia TeamDo you have this part? https://goo.gl/tLnURa
Philips S.Philips
Hi Raybies,
we are not 100% sure which part it is that we're looking at here and would like to ask you to give our colleagues from the Customer Service line a call who will be able to assist you furt... Read more
Similar opinion? Write a review on ieatwords.com.au!
AdiMelbourne
- Beardtrimmer BT7220/15
- Verified purchase
waste of money
I am reviewing my BT 7220 which I bought few months ago. I don't believe in writing negative reviews before contacting the company and this case I did the same thing. I didn't get any help from Philips and they also refused to public my genuine review on their website.
The compartment which holds the hair is very difficult to clean as it does not come out and you cant wash it.
I spent $150 to buy the trimmer and I noticed that the blade which goes in the machine was very delicate. I used it very cautiously and one day I noticed that the loc...Read more
3 comments
Philips S.Philips
Hi Adi,
Thank you for your honest review and sorry to hear that our beardtrimmer couldn't live up to your expectations. We're eager to see if we can help you out. Therefore we just sent you a private message to ask for your contact details. ... Read more
Kind regards, The Philips Australia TeamThe blade is broken again. I really don't know that how can I use it without breaking the blade.
Philips S.Philips
We're sorry to hear this, Adi. We'd advise you to dial us at 1300 363 391. Our team would be happy to assist you in getting new blades and giving you advice on how to use the blade.
Kind regards,
The Philips Australia Team
Similar opinion? Write a review on ieatwords.com.au!
Other Men's Hair Trimmers / Personal Groomers
Remington MPT3800AU
5.0(1)VS Sassoon VSM7474A
4.0(2)Panasonic ER-GK60
4.0(4)Philips One Blade Pro
4.0(2)Other Men's Hair Trimmers / Personal Groomers
Remington MPT3800AU
5.0(1)
Listing monitored by Philips representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Philips S.Philips
Hi there, Jason. That doesn't sound all too good. We have just sent you a Private Message. Speak to you there!
Kind regards,
The Philips Australia team