??!

Reviews

3.3

33 reviews
5
(9)
4
(9)
3
(5)
2
(2)
1
(8)
    Previous
    Next
    lucky4some

    lucky4some

    • 12 reviews

    Very good

    published

    This is easily the best iron I have used. It heats to temp very quickly, the handle is comfortable to hold, temperature dial is not easy to knock like a sunbeam iron I previously had.

    I bought this iron after looking online at all of the available products as this had the highest rating of steam without going to a steam station.

    The iron never sticks and glides beautifully over clothes and is well weighted to press out creases without needing to press down hard.

    If there wasn't a constant drip from the little valve on the water filler lid I would have given it five stars. The constant drip runs down the handle and wets your hand, the ironing board and any garments you are working on. Not a deal breaker but very annoying.



    Date PurchasedJul 2015
    2 comments
    Philips
    Philips S.Philips
    lucky4some
    lucky4some

    The dripping especially occurs on the lower steam setting and as mentioned is not from the steam holes in the sole plate but from the little air valve in the filler lid on top of the iron. Other than this niggle it is a great product!

    Bad Product, stains clothes...

    published

    We previously had a steam glide iron from Philips for over 2-3 years and that was working fine until it suddenly stopped working after the warranty period.

    So we decided to purchase another Philips iron. We ended up buying another steam glide plus iron GC4865 from Myer. It has now been about 1.5 months from new and the iron is now staining all our clothes a brown colour and am not happy with this product at all, what can Philips do for me in terms of a refund or send the product back. I ran the product through a clean cycle and it did nothing to help. It's a terrible product and i shouldn't need to be changing irons every 2 months.

    Date PurchasedSep 2016
    3 comments
    Philips
    Philips S.Philips
    Ozkan
    Ozkan
    Philips
    Philips S.Philips
    Eve L

    Eve LSydney, NSW

    • 2 reviews
    • 1 like

    The iron that doesn't iron

    published

    This iron was difficult from the beginning. I was recommended to buy a Philips but it didn't take the creases out and mostly spat out water. Now it won't heat up, the light blinks and no heat. It is not used every week and looks brand new, but useless. Reading other people's reviews shows me I am not alone. I wonder whether there has been a marked change in quality control.

    Date PurchasedNov 2014
    1 comment
    Philips
    Philips S.Philips
    Irons & Steam Generators

    Find out how Philips Azur Steam GC4865 compares to other Irons & Steam Generators

    Know better, choose better.

    Compare all

    The worst iron I have ever used and owned!!!

    published

    From first use, this iron was not effective even though the recommended settings were used. The sole plate was covered in black stuff since the first use which I have been unable to remove. Very noisy iron. Temperature dial is very loose and can be accidentially adjusted easily. Waste of money.

    1 comment
    Philips
    PhilipsPhilips
    Teri

    TeriNowra

    Sadly two disappointments!

    published
    1 comment
    Philips
    PhilipsPhilips
    Janine

    JanineSydney

    • 4 reviews
    • 4 likes

    Excellent

    published

    I am really happy with this iron. The only negatives, the cord is way too short, and it would be better if it was lighter in weigh. Also reasonable on price.

    1 comment
    Philips
    Philips S.Philips

    Hey Janine, thank you for your kind words and your feedback. Your tips do help us in improving our products. Your efforts to write your experiences down are mostly appreciated!

    Kind regards,
    The Philips Australia Team

    Matt g

    Matt gSouth East Queensland, QLD

    • 5 reviews
    • 12 likes

    Good until it's short life ended.

    published

    This was a great iron. Good steam feature, heated up quickly. It did short out the fuse box a lot. I bought it on the 25th October 2013, and alas it died today. It has a 2 year warranty and it stopped working after 2 years and 4 months. I was hoping for at least three years out of it. Cheers Philips. Off to buy yet another iron.

    3 comments
    Philips
    PhilipsPhilips
    Matt g
    Matt g

    Thanks. I just contacted your head office on the number you supplied. They offered me a special price on a comparable replacement iron. The irony is that your price is double the price of where I would purchase from. Thanks for not much.

    Philips
    Philips S.Philips
    Bec

    BecGreater Melbourne (Outer), VIC

    • 6 reviews

    Ok but has its faults

    published

    Great iron while it worked. Got it on visa point about 4 years ago after a year it stopped working and the sole plate was replaced under warrenty. Unfortunately I have had nothing but issues since and Phillips customer service were unhelpful.

    The iron started to leave black streaks on clothing despite me cleaning the iron regularly including the sole plate. Eventually the sole plate appeared to wear and get black marks on Its surface that would only come off with the white king iron cleaner and would reappear after a few times of use. I have ruined the last item of clothing and have replaced the iron. Buyer beware!!

    1 comment
    Philips
    Philips S.Philips
    Fordy

    FordyGranville

    • 3 reviews

    Excellent iron

    published

    This is the best iron I have ever used. Not too heavy, smooth and easy to maneuver. The only other iron to equal this or better is a Philips older model purchased by my sister approx. 13 years ago and still performing well. This is what encouraged me to buy a Philips iron.

    1 comment
    Philips
    PhilipsPhilips

    Thank you for these kind words, Fordy. We appreciate your feedback and we hope you'll keep enjoying our irons for many years to come. :)

    Kind regards,
    Philips

    Irons & Steam Generators

    Find out how Philips Azur Steam GC4865 compares to other Irons & Steam Generators

    Know better, choose better.

    Compare all

    Power Tripper - Possible Safety Issue

    published

    Not happy at all with the iron. It worked just for a little over 2 years warranty period, though it is not a cheap iron. It got a serious power tripping issue and a possible safety issue. I cannot afford to buy a new iron every two years. I use a $12 iron now and works a lot better than this iron. I will never ever buy a Philips iron.

    2 comments
    Philips
    Philips S.Philips
    TK
    TK
    The Lady J.

    The Lady J.Brisbane

    • 2 reviews
    • 1 like

    Disappointing

    published

    I am very disappointed with the Philips Azur Steam Iron. The temperature options are black and the dial and arrow are black making it very difficult to see if you have selected the right temperature option. The steam is very noisy when you sit the iron back on its heel. The steam control sticks when changing the steam options.

    3 comments
    Philips
    Philips S.Philips

    Hi there, thank you for writing your review. We appreciate your feedback, but we're sorry to hear you are disappointed by your iron. Could you please give us a call at 1300 363 391? We would like to see if there's anything we can help you with.

    The Lady J.
    The Lady J.
    Philips
    Philips S.Philips
    ozgirl911

    ozgirl911QLD, 4501

    • 7 reviews
    • 5 likes

    Loved it while it lasted

    published

    Loved this iron! Just brilliant. Best iron ever - great weight, doesn't drip, switches off when I'm not using it. Love the Phillips brand too.

    I bought it in June, 2013.
    It died less than a month after the 2 year warranty expired, last week! (July 2015).
    I've never had an iron die on me before, let alone after 2 years. Am totally unhappy as now I have to buy a new one after just 2 years of basic use.

    Not happy.

    3 comments
    ozgirl911
    ozgirl911

    I rang Philips but no joy from them at all. Rang Myer and was told to bring the iron in. Went in and they replaced iron! Thank you Myer!

    Philips
    Philips S.Philips

    Hello there. Good you got things resolved. Thanks for taking the time to write us your feedback. If you ever run into a question, you can find us on Twitter and Facebook as well. Kind regards, Philips Social Care

    ozgirl911
    ozgirl911

    A pity that you rep would not replace the iron.

    BustBabyBoomer

    BustBabyBoomerFreshwater NSW

    • 2 reviews
    • 1 like

    Good performer but ran out of puff earlier than reasonably expected!

    published
    5 comments
    Philips
    Philips S.Philips

    Thanks for your valuable feedback, Michael. Can you contact us on [email protected] along with your contact details, we’d like to get in touch and see if we can help you.

    BustBabyBoomer
    BustBabyBoomer
    Philips
    Philips S.Philips

    Thanks for the kind words and for the trust in Philips! :) Glad it worked out in the end.

    Page 2 of 2
    See all Philips Azur Steam reviews

    Questions & Answers

    Raewyn Morgan

    Raewyn Morganasked

    Azur Steam GC4865

    I have purchased this iron and would like to know specifically what the soleplate material is. Does it contain any Teflon or Teflon like ingredients such as perfluorinated compounds like PFOA (perfluorooctanoic acid)? Many thanks.
    Raewyn Morgan

    1 answer
    Philips
    Philips S.Philips

    Hi there, Raewyn. Thanks for asking. For this question we advise you to contact our product experts on the below number for further assistance:

    Call us
    1300 363 391

    Mondays to Saturdays: 7:00 am - 7:00 pm EST

    Kind regards,
    The Philips Australia Team

    Deborah B

    Deborah Basked

    Azur Steam GC4865

    I forwarded a question yesterday re our Philips Azur GC4865 iron; on double checking today I noticed that when you turn it on a red light flashes twice then nothing. In reading through this site it would appear this is a common problem for this iron. I liaised online with your customer service and they advised that because the iron is out of warranty, we would need to pay to get it repaired. My question is, if there is a fault with this particular model, as appears to be the case by the other questions asked, shouldn't Philips 'wear' the repair costs? The iron wasn't a cheap one and ours has hardly been used (refer to previous question for reason). Thank you

    2 answers
    Philips
    Philips S.Philips

    Hi Deborah, thank you for your question. We're not sure what's causing the red light of your iron to flash (and if this is due to a fault with the model in particular), but we can't tell you anything different than our colleagues from Customer Care when it comes to our warranty procedures. If you'd prefer to speak to someone directly about your iron, then feel free to give us a call on 1300 363 391 (Australia) or 0800 658 224 (New Zealand). Enjoy the rest of your week, Deborah.

    Kind regards,
    The Philips Australia Team

    Ayse Filiz A
    Ayse Filiz A

    Hi Deb,
    I'm writing this from Istanbul and my Azur Excel hi545 has the exact same problem. When you plug it in the red lights blinks twice and the iron turns off. I guess it's a defect with the safety shut-off system that Philips wouldn't admit. This is my first and last Philips iron

    Deborah B

    Deborah Basked

    Azur Steam GC4865

    We purchased a GC4865 and in effect it is still brand new because shortly after we purchased a Philips GC9600 Steam iron. Because the GC9600 stopped producing steam we have had to return it and it is currently being repaired. We went to use our GC4865 however it won't work. We plug it in and nothing. We know there is nothing wrong with our power source, and the iron plug and cord is ok. Can you please advise. Thank you

    1 answer
    Philips
    Philips S.Philips

    Hi Deborah,

    Thanks for your question. It does sound like it might be a good idea to get in touch with the same team you've been in touch with about your GC9600. They'd gladly look into any possibilities that they have at their disposal to help you further from here on out.

    We do hope you'll soon again be able to iron in full capacity.

    Kind regards,
    The Philips Australia Team

    Get an answer from our members and Philips representatives

    ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.