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Philips Airfryer Premium XXL Digital HD9650/93 Questions & Answers
9 questions from our users
Steve Basked
Where is it manufactured please?
1 answer
Philips S.Philips
Hi Steve, currently Philips has over 111 manufacturing facilities around the world. Therefore, we cannot tell you where this specific product has been manufactured. However, all our product meet the same high quality standard, no matter in which country they have been assembled. We hope this helps. If you have any further questions, please feel free to reach out to us directly on on 1300 363 391 (AU) or on 0800 658 224 (NZ).
Kind regards,
The Philips Australia Team
Sameenasked
Hello, I purchased a Philips XXL airfryer.. the first time I made chicken bbq in it, it worked. The second day I again tried to make chicken but it's fan didnt turn on; no sound of fan. The airfryer was heating up, and I could feel some heat coming out of the vent at the back of machine. I took it to the shop they replaced it without checking.
Now after 1 year, same problem has occurred. I used it last night. It was perfect. Today when I tried using it, fan is not on as no sound of it. And, the airfryer is heating up and heat can be felt near the cent at the back of it. Please help as in the condition these days, I cant take it to service centre.
1 answer
Philips S.Philips
Hi Sameen, sorry to hear that your Airfryer is experiencing some issues. We understand how inconvenient this must be for you. At your earliest convenience, please feel free to reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind Regards
The Philips Australia Team
kyleaasked
which is better 9861/99 or 9651/91? Family of 2 adults and 2 male teenagers, and is the difference worth the price?
Thank you
1 answer
Philips S.Philips
Hi Kyleea, thank you for your question. Both products are ideal for a familiy of four. The higher end model is able to save favorite cooking settings, The 9861/99 model also has Smart Sensing technology, this means that a Smart sensor automatically adjusts the time and temperature for perfect results. We hope this helps. If you have any further questions, then feel free to contact us. We are available on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand. We hope to hear from you soon.
Kind regards
The Philips Australia Team
frankasked
what is the difference between hd9650 and hd9861
4 answers
Aside from the specs -about $100
Philips S.Philips
Hi, Frank. Thank you for reaching out. Both models differ slightly from each other. If you click on the link below, you will see a list-wise overview of these small differences. We hope this makes it a bit more clear, but you're always welcome to get in touch with our experts. For Australia 1300 363 391 and New Zealand 0800 658 224.
Kind regards,
The Philips Australia Team.
https://www.philips.com.au/etc/philips/b2c/compareproducts.html?locale=en_AU&catalog=CONSUMER&ctn=HD9861/99,HD9650/93
I bought a HD9651/91 in July 2022 and was using is it well. No issues at all, until we noticed that after some time the drawer does not close flush. The hold out of door is about approx 5mm and does not lock into a flush position however much you try to close it. However this does not stop cooking. Since we were under Concierge Warranty with Good Guys, we went and complained. No questions asked they agreed for a replacement. Not sure why this door not closing issue ocurred. One possibility is that when operating at 200 Cel the drawer door may be warping or expanding, causing a 5mm gap.
Sandraasked
What are the differences between philips air fryer model HD9650/93 and modelHD9651/91
1 answer
Philips S.Philips
Hi Sandra, thank you for you question. You can compare the two models through this link: https://bit.ly/34anW93. As you can see there are only small differences. If you have any further questions, please feel free to contact us through: AU 1300 363 391 or NZ 0800 658 224.
Kind regards,
The Philips Australia Team
Lali S.asked
Timer stopped working.what can we do
2 answers
how old is it and at the end of the day I would contact Phillips direct online because it depends on your warranty but at the same time they should fix it for the price we pay for it. They should assist you without any problems. At the end of the day Philips have a reputation as one of the dearest airfryers around so believe me they do not want bad reviews.
Philips S.Philips
Hi there, Lali. Thanks for asking. We kindly advise you to contact our product experts directly on the below number for further assistance:
Call us
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
Cameron T.asked
Hi, can someone tell me which model of the following is the newer one? HD9650/93 or HD9651/91?
And which is the better model? I am looking to purchase another one for a family member.
Thank you.
1 answer
Philips S.Philips
Hello Cameron,
Thanks for being interested in our AirFryers. Both of these models have pretty much the same specs and price. For detailed information, we recommend reaching out to our team on the phone. You can contact our team on 1300 363 391 (AU) or 0800 658 224 (NZ) for assistance. Our colleagues will be able to help you further.
Kind regards,
The Philips Australia Team
jcullumasked
What is the difference between HD9650/93 and HD9651/91
and which is the latest model? - its a bit confusing--
Regards John Cullum
1 answer
Philips S.Philips
They indeed are very similar, jcullum. You could see that some of the differences are found in the accessoires that come with the device itself. We've prepared a small overview which you could check over here:
https://www.philips.com.au/etc/philips/b2c/compareproducts.html?locale=en_AU&catalog=CONSUMER&ctn=HD9650/93,HD9651/91.
Kind regards,
The Philips Australia Team
dawn j.asked
My air fryer is less than a year old. The fan quit. Heating element still working, any help?
3 answers
Definite warranty job.
Contact store of purchase & replace under warranty
Philips S.Philips
Hi Dawn,
Thanks for sharing this with us here. It's unfortunate to hear you're having some issues with your AirFryer, and we'd be happy to look into this for you. Please contact us directly on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.
Looking forward to your message. :)
Kind regards,
The Philips Australia Team
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