134 questions from our users
Kentasked
Hi my xxl9654 air flyer drawer cannot after only 1 day of using it. May I know what is the reason and how to fix this issue?
No answers
Steve Basked
Where is it manufactured please?
1 answer
Philips S.Philips
Hi Steve, currently Philips has over 111 manufacturing facilities around the world. Therefore, we cannot tell you where this specific product has been manufactured. However, all our product meet the same high quality standard, no matter in which country they have been assembled. We hope this helps. If you have any further questions, please feel free to reach out to us directly on on 1300 363 391 (AU) or on 0800 658 224 (NZ).
Kind regards,
The Philips Australia Team
bellyasked
Can some one tell me what comes in the box with this fryer?
1 answer
Philips S.Philips
Hi Belly,
Thank you for your inquiry. Our Airfryer HD9742/93 comes with one accessory, and the actual airfryer. You can check out this product page to learn more: https://www.philips.com.au/c-p/HD9742_93/premium
Should you have any further questions, please contact our local product team at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.
Have a wonderful week!
Kind regards,
The Philips Australia Team
Sameenasked
Hello, I purchased a Philips XXL airfryer.. the first time I made chicken bbq in it, it worked. The second day I again tried to make chicken but it's fan didnt turn on; no sound of fan. The airfryer was heating up, and I could feel some heat coming out of the vent at the back of machine. I took it to the shop they replaced it without checking.
Now after 1 year, same problem has occurred. I used it last night. It was perfect. Today when I tried using it, fan is not on as no sound of it. And, the airfryer is heating up and heat can be felt near the cent at the back of it. Please help as in the condition these days, I cant take it to service centre.
1 answer
Philips S.Philips
Hi Sameen, sorry to hear that your Airfryer is experiencing some issues. We understand how inconvenient this must be for you. At your earliest convenience, please feel free to reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind Regards
The Philips Australia Team
kyleaasked
which is better 9861/99 or 9651/91? Family of 2 adults and 2 male teenagers, and is the difference worth the price?
Thank you
1 answer
Philips S.Philips
Hi Kyleea, thank you for your question. Both products are ideal for a familiy of four. The higher end model is able to save favorite cooking settings, The 9861/99 model also has Smart Sensing technology, this means that a Smart sensor automatically adjusts the time and temperature for perfect results. We hope this helps. If you have any further questions, then feel free to contact us. We are available on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand. We hope to hear from you soon.
Kind regards
The Philips Australia Team
Eman b.asked
I have a xxl digital Philipps airfryer for almost one year now(bought from Qatar). When I turn it on,the display turns on with no beep sound . The touch buttons don't work to set the timer and temperature. When I press the knob button to start heating, nothing happen. I feel so disappointed for buying it again after my last Xl one failed also with a board issue.
2 answers
Philips S.Philips
Hi there Eman,
Thank you for sharing your experience with your Airfryer with us. We're sorry to hear it's been far from ideal, especially since this is the second time it has happened with your Airfryers. Please know that we'd like to investigate this for you further.
You can get in touch with our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). They'd be happy to help!
Kind regards,
The Philips Australia Team
Just take it back and get another as they have a great service department..I have one and purchased three more for .y kuds and they alk widk perfect. Best of luck.
Davidasked
My daughter has a unit that turns on, all indicators are on but the fan doesn't seem to turn on. Unit heats up and will eventually cook. I have the same unit, fan turns on, frozen chips done in 10 mins, daughters takes 30
Been to repairers once, no fault found. Still problem. Known problem? Replacement this time as still in warranty?
Thanks
2 answers
How could no fault be found of the fan isn't coming on? Hmm strange. My fan comes on. That's the whole idea of an air fryer. If under warranty I would go for the replacement.
Philips S.Philips
Hi David,
We're sorry hear to hear about that, this could indeed be an issue with her machine but it could also be that she's cooking on the wrong mode. For the fastest and crispiest chips we recommend the frying mode on your AirFryer. If this doesn't help out then you can feel free to give us a call at 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST).
Kind regards,
The Philips Australia Team
frankasked
what is the difference between hd9650 and hd9861
4 answers
Aside from the specs -about $100
Philips S.Philips
Hi, Frank. Thank you for reaching out. Both models differ slightly from each other. If you click on the link below, you will see a list-wise overview of these small differences. We hope this makes it a bit more clear, but you're always welcome to get in touch with our experts. For Australia 1300 363 391 and New Zealand 0800 658 224.
Kind regards,
The Philips Australia Team.
https://www.philips.com.au/etc/philips/b2c/compareproducts.html?locale=en_AU&catalog=CONSUMER&ctn=HD9861/99,HD9650/93
I bought a HD9651/91 in July 2022 and was using is it well. No issues at all, until we noticed that after some time the drawer does not close flush. The hold out of door is about approx 5mm and does not lock into a flush position however much you try to close it. However this does not stop cooking. Since we were under Concierge Warranty with Good Guys, we went and complained. No questions asked they agreed for a replacement. Not sure why this door not closing issue ocurred. One possibility is that when operating at 200 Cel the drawer door may be warping or expanding, causing a 5mm gap.
Michael H.asked
Is the door suppose to close flush?
13 answers
The draw on my Philips xl airfryer doesnt close properly
Mine either !
Philips S.Philips
Hi there. Thanks for your message. We're sorry to hear that you've issue with the door. We recommend you to reach out to our product specialists via Facebook/Twitter or call directly 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). We look forward o your response.
Kind regards,
The Philips Australia Team.
ozjanemayasked
My turbo advance XXL air fryer cooked for 13 minutes I stoped baster and restarted after 6 minutes it stopped. I am using it outside as it is a hot day. I wondered if it may have overheated . I have waited 25 minutes but still not starting and no lights showing. Not safety switch ripped tried changing powerpoint. Any suggestion. My pork char sui is only 1/2 cooked. Not happy
No answers
Sandraasked
What are the differences between philips air fryer model HD9650/93 and modelHD9651/91
1 answer
Philips S.Philips
Hi Sandra, thank you for you question. You can compare the two models through this link: https://bit.ly/34anW93. As you can see there are only small differences. If you have any further questions, please feel free to contact us through: AU 1300 363 391 or NZ 0800 658 224.
Kind regards,
The Philips Australia Team
Trudie H.asked
Retail price please
1 answer
Philips S.Philips
Hi there Trudie,
Thank you for your in interest in our Airfryers. By visiting our official website, you will be able to find all our available models, as well as their price.
If you need further assistance on our end, please feel free to contact us on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST).
Our Consumer Care team is always happy to help!
Kind regards,
The Philips Australia Team
Lali S.asked
Timer stopped working.what can we do
2 answers
how old is it and at the end of the day I would contact Phillips direct online because it depends on your warranty but at the same time they should fix it for the price we pay for it. They should assist you without any problems. At the end of the day Philips have a reputation as one of the dearest airfryers around so believe me they do not want bad reviews.
Philips S.Philips
Hi there, Lali. Thanks for asking. We kindly advise you to contact our product experts directly on the below number for further assistance:
Call us
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
Pam B.asked
What is the difference apart from the price
Why pay more to do the same thing?
1 answer
I understand where you are coming from but I have a tendency to break alot of things so one of my prime concerns in buying something is longevity and the longer the warranty I feel more safe and secure and the customer service is great
Cameron T.asked
Hi, can someone tell me which model of the following is the newer one? HD9650/93 or HD9651/91?
And which is the better model? I am looking to purchase another one for a family member.
Thank you.
1 answer
Philips S.Philips
Hello Cameron,
Thanks for being interested in our AirFryers. Both of these models have pretty much the same specs and price. For detailed information, we recommend reaching out to our team on the phone. You can contact our team on 1300 363 391 (AU) or 0800 658 224 (NZ) for assistance. Our colleagues will be able to help you further.
Kind regards,
The Philips Australia Team
فادي ا.asked
Hi, my philips air fryer fan not working every thing is working except the fan so no sound for the device when i switch it on in any program. Any help?
2 answers
Sounds like you may have over heated during a cooking process. Your air fryer needs the fan to circulate the heat for it to work properly otherwise it'll cause the moter to over heat more. My advice is to stop using it & check if still under warranty. Regards Jackie
Philips S.Philips
Hello there,
Thanks for your question. We're sorry to hear this about your AirFryer. Please feel free to reach out to our team to get your appliance checked. You can reach out to our team on 1300 363 391 (AU) or 0800 658 224 (NZ) for assistance. Our colleagues will be able to help you further.
Kind regards,
The Philips Australia Team
Lorraine V.asked
the price?
1 answer
Philips S.Philips
Hello Lorraine, thank you for your interest in our Airfryer. All current prices can be found on our website: https://www.philips.com.au/. Simply click on the products tab and go to the cooking sections to see an overview of all available Airfryers and their prices. Hope this helps! Have a nice day.
Kind regards,
The Philips Australia Team
jcullumasked
What is the difference between HD9650/93 and HD9651/91
and which is the latest model? - its a bit confusing--
Regards John Cullum
1 answer
Philips S.Philips
They indeed are very similar, jcullum. You could see that some of the differences are found in the accessoires that come with the device itself. We've prepared a small overview which you could check over here:
https://www.philips.com.au/etc/philips/b2c/compareproducts.html?locale=en_AU&catalog=CONSUMER&ctn=HD9650/93,HD9651/91.
Kind regards,
The Philips Australia Team
Petrina S.asked
Hello. If I purchase this item online on EBay (brand new) is the warranty still valid? I notice some people return to the store of purchase if they have an issue. Buying online won’t allow me to do that, so what would be my option if I have an issue ?
1 answer
Philips S.Philips
Hi Petrina,
Thank you for the question - you can often return the appliance to an online store as well, but, rest assured, all products come with warranty. You can read more about the policy here: https://www.philips.com.au/c-w/support-home/warranty.html. We hope this helps!
Kind Regards,
The Philips Australia Team
Ha Dangasked
Hi,
I have just bought a Phillip XXL airfryer HD9651-91 two months ago. Now the drawer cannot close properly. Could you please help?
My email is [email address removed]
Thank you.
3 answers
Contact where you purchased it & replace under warranty
Remove the food pan and look up the back of the slide and the back of the open area as well. You will probably find a bit of food stuck in there.
Philips S.Philips
Hi there,
Thanks for reaching out. It's unfortunate to hear you're having some issues with your new AirFryer. We can imagine this must be frustrating, and would love to see how we can assist. You can reach out to us directly at 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.
Looking forward to hearing from you. :)
Kind regards,
The Philips Australia Team
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