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Philips Premium Digital Airfryer Questions & Answers (page 3 of 7)
Compact Digital HD9643/17, XXL Digital HD9651/91, XXL Digital HD9650/93, etc...134 questions from our users
Nicolevasked
I have the Phillip's xxl with the dial.
The dial has been increasing hard to turn and I can't tell what time it's on. Last night when I tried to use it it wouldn't turn at all it basically fell off In my hand and 2 little tabs inside have now broken off.
Anyone else had this happen?
1 answer
Philips S.Philips
Hi Nicolev,
We can see this is inconvenient for sure. In any case, please rest assured that we'd like to see how this could be fixed. :) Could you contact us on 1300 363 391 (AU), or on 0800 658 224 (NZ)? Then we'll be able to look into this a bit deeper. Many thanks.
Kind regards,
The Philips Australia Team
Badboyasked
Can the heating element be removed to clean area under element?
1 answer
Philips S.Philips
Hi there, thanks for asking. Unfortunately, this is not possible. For more info on how to clean the heating element we advise you to follow this link: https://www.philips.com.au/c-f/XC000012903/how-to-clean-the-insideheating-element-of-my-philips-airfryer
Kind regards,
The Philips Australia Team
Liz Rasked
Our air fryer is about 2 years old and had started to overheat when used for about 10min. The back has strayed to discolour (looks yellow / burnt). Are we meant to clean or change a filter or something?
1 answer
Philips S.Philips
Hi there, Liz. Thanks for reaching out to us and for sharing your concerns. That doesn't sound good and we like to get in touch and see how we can help. We kindly advise you to contact our colleagues here https://www.philips.com.au/c-w/support-home/support-contact-page.html#n62Contact=HOUSEHOLD_PRODUCTS_GR%2BCOOKING_CA for further assistance.
Kind regards,
The Philips Australia Team
Indu Sasked
Hi...my airfryer got broken at the back. Can that back part be replaced ?
1 answer
Philips S.Philips
Hi there Indu,
Sorry to hear about your Airfryer being broken and thanks for reaching out to us with this question. To find out if we can replace the back part of the product we do need some more specifics on the broken part. We kindly ask you to get in touch with our Care Team via 1300 363 391 (or 0800 658 224 if you're in New Zealand). They are more than happy to see how they can help you solve this issue! :-)
Kind regards,
The Philips Australia Team
Mel Dyerasked
I'm keen to get your air fryer based on recommendation of friends and also the product reviews. My concern is that it appears to be made from plastic and I would think that it must be toxic when heated ? Also I don't like using non stick coatings for health concerns either - is there a pan available that's not non stick ? Many thanks Mel
1 answer
Philips S.Philips
Hi there, Mel. Thanks for asking. We kindly advise you to contact our colleagues here https://www.philips.com.au/content/B2C/en_AU/support-home/support-contact-page.html#n62Contact=HOUSEHOLD_PRODUCTS_GR%2BCOOKING_CA for further assistance.
Kind regards,
The Philips Australia Team
Bernieasked
Does it come in different sizes? Would it be a good size for a family of 3 or 4 people ?
1 answer
Philips S.Philips
Hi Bernie. Thank you for your interest in our Airfryer. This particular model is capable of preparing 800 grams of fries at once. We do have an XL model available that holds 1.2 kg, and an XXL that holds 1.4 kg. You can find all available models on the following page, the XL and XXL are listed at the bottom in case you're interested: https://bit.ly/2McvqRF. We hope that helps! Kind regards, The Philips Australia Team.
Fayeasked
I have recently purchased this Turbostar Air fryer and intended to buy the baking accessory but now wonder if it fits the HD9643/17?
1 answer
Philips S.Philips
Hi, Faye. Could you let us know if this is the baking accessory that you are referring to: https://www.philips.com.au/c-p/HD9940_00/airfryer-grill-pan-accessory. If so, it is suitable for your AirFryer. We hope this answers your question. If it doesn't feel free to reach back out to us here again. Alternatively, you could reach out to us on one of our social media channels (24/7), or give us a call on one of the following numbers:
AU 1300 363 391
NZ 0800 658 224
Kind regards,
The Philips Australia Team
Elizabeth Wasked
My drawer won't seal shut . Do you repair or replace it?
2 answers
Unless you can fix it yourself, someone may need to look as it may just be an obstruction blocking the door from sealing. Sorry, I would really like to help, but I am not sure.
PS - I have attached a link to the Philips website. If you put your model number in, there may be an FAQ to help, other than that I would recommend contacting the manufacturer through their website. Good luck.
https://www.philips.com.au/content/B2C/en_AU/support-home/cooking.html
Philips S.Philips
Hi Elizabeth,
Thanks for submitting your question here. We'd be happy to help you with this. It may need to be repaired indeed (thanks for the suggestion, Malcolm. ;) ), It would be best to ask someone of our customer service team to help you further. Would you mind contacting them at 1300 363 391? It would be great if you could also share the details of the production sticker with them directly. You can find the sticker underneath the appliance.
Kind regards,
The Philips Australia team
Laureta Kasked
Hi I just used my airfryer for the 1st time today and the fat reducer has gone all bubbly from the dripping is this normal?
3 answers
Hi.... Sorry, I have only used mine a couple of times so I am not an expert. I think it depends on what you are cooking, for example, when you cook chicken schnitzels with a normal frypan, the oil can bubble after a while. I hope this helps.
Hi I took it back yesterday and they replaced the whole unit.
Philips S.Philips
Hi there, Laureta. Thanks for asking. We kindly advise you to contact our colleagues here for further assistance:
Kind regards,
The Philips Australia Team
Dominickasked
Doesn't turn off all the way. Any ideas?
2 answers
I am not sure as to what you mean but after the cooking cycle is complete and you have removed the food
you press the Power button on the machine's control panel and the switch off at the wall
Hope you can sort it out or give the retailer a call or the Philips customer service.
Philips S.Philips
Hi Dominick, thanks for reaching out to us here. We're here to help. After preparing your delicious meal, you need to press the power button to turn it off. After that, you have to unplug the device. If you have other questions, or need further assistance, please feel free to give us a call: all us 1300 363 391 (AU- Mondays to Saturdays: 7:00 am - 7:00 pm EST) or on 0800 658 224 (NZ- Mondays to Saturdays: 9:00 am - 9:00 pm).
Kind regards,
The Philips Australia Team
Doloresasked
Every time I cook something it smokes my house so bad what am I doing wrong?
3 answers
Nothing, just needs cleaning inside top. Thick soapy hot water cloth, wiped around, then rinsed with clean water. Needs doing each time fatty foods cooked. Good luck.
Dolores forgot to say after cleaning leave open turn on highest setting for a couple of minutes to burn off residue. Also Phillips Customer Service are great just phone. Good luck.
Philips S.Philips
Hi Dolores! Sorry for the delay in our response. It's good to keep in mind that any fat or juices that drip out of the food onto the bottom of the pan will burn and cause smoke (just like in a normal pan or oven). So to make sure this stays to a minimum, we'd recommend cleaning the pan and basket after every use, and the inside of the Airfryer every now and then. Unfortunately, fat has a habit of sticking and it's sometimes hard to spot, so it helps to wipe the basket and pan off with a paper towel after cleaning, to check if all the fat is truly gone. Hope this helps! But if not, as Val D said (thanks for the compliment by the way), please don't hesitate to reach out to our colleagues on 1300 363 391 (AU) or 0800 658 224 (NZ).
Kind regards,
The Philips Australia Team.
Bevasked
I have the XXL and was wondering if there are any accessories for this at all?
1 answer
Philips S.Philips
Hello Bev, thank you for asking this question. Yes, we definitely do have some (new) accessories for the XXL version. Please see the page in the link for the available models: https://bit.ly/2P7Vhhm You should be able to order them online or you can look up a store in your region. We hope that this helps. Have a great day!
Kind regards,
The Philips Australia Team
Adraaasked
Hi
I've bought my Philips Air fryer before 3 years, I've used it the first 2 years but the 3rd year didn't used it because I moved to another country. Now I returned back and trying to cook again but the fan is stop working.Its still can cook but without circulating the air. I'm afraid to use it in this case. Any ideas?
1 answer
Philips S.Philips
Hi Adraa,
Thanks for submitting your question here on Product review. Sorry to hear what happened with the Airfryer! So if I understand correctly, the display works, but the fan is not? The Airfryer will only work with a functioning fan, so we're afraid the product is broken. However, we would recommend getting in touch with our product team at 1300 363 391 to find out if there is anything they can still do for you. We hope you will give it a chance.
Kind regards,
The Philips Australia team
Tamasked
Hi,
I am close to buying this product, have a question that I can't seem to find an answer to! :-) I am trying to find out if you can cook 2 different things at once in the air fryer - chicken breasts or steak and roast vegies?
Thank you
4 answers
Hi! You could if they'd both fit. The basket is quite small about the size of a large bread and butter plate in base. (but quite deep in the walls) But certainly not as big as a dinner plate. Depending on the sizes of your steak and chicken breasts you'd probably only fit 1 steak if its a big big one or 1 steak and 1 chicken breast if they're pretty average sized. Say, about the size of your palm of your hand kinda thing. Not sure you'd fit a whole lot of veggies in there with the meats as well.
If you live near a big w or good guys or harveys or something go take a look at the size of the basket and you'll see what i mean. It might help give you a bit of a better idea, then order the appliance online if it's cheaper (which, lets face it, it almost always is lol)
As for the cooking of different things at the same time, i think you totally could. You'd just have to check the food a few times as i think they may take different times. And you'd have to choose a temp somewhere in between their instructed cooking temps.
But we've used ours to cook multiple different things at the same time, its just that some get cooked faster than the others and so are done and ready to eat sooner. We've done a meat pie in with spring rolls and i've even cooked quiches in dariole molds at the same time as cheese scrolls etc. The machine will stop after a few mins if you tell it to then you can just check it and press the star button and she will go again at the same time and temp :) or you can pause the machine and open it and have a look. Its much more convenient when checking foods than a big oven cos it takes almost no time for it to get hot and start cooking again once you've opened the draw.Ovens seem to take ages to get their heat back :)
Essentially, air fryers are mini fan forced ovens. So if you can cook anything in an oven, you can cook it in the air fryer.
Hope this helps.
Thank you so much for taking the time to write such a detailed, helpful response. We bought the airfryer today and can't wait to start testing it out! :-)
Philips S.Philips
Hi Tam, thank you for your question. We have little to add to Hethr's informative response. It is indeed possible to fry several dishes in one go. Also, the AirFryer comes with a basket divider for in the pan, specially designed for this purpose. Enjoy your baking adventures! ;-)
Kind regards,
The Philips Australia Team
Royasked
I also recently purchased the HD9643 airfryer but no user manual.I would like to know why the user manual
was not included in the purchase. Philips advise to download but I am not in the position to do so. I would prefer a user manual in place of the recipe booklet. Any help?
Roy
1 answer
Philips S.Philips
Hello Roy,
Thank you for reaching out to us about this. We can imagine that this is not convenient for you. Could you please contact our team, our colleagues on the line would love to help you to get your hands on the printed manual.
For Australia: 1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Our contact in New Zealand: 0800 658 224
Mondays to Saturdays: 9:00 am - 9:00 pm
We hope to hear from you soon.
Kind regards,
The Philips Australia Team
Buffygirlasked
My current air fryer is 7 litres and can easily fit 3 good sized lamb chops laying flat in the basket. Is this air fryer big enough to do that?
2 answers
Philips S.Philips
Hi there. Thank you for your question. The capacity of the basket of the Airfryer XXL is 0.8 kg. Here you'll be able to find all its specifications: https://bit.ly/2PFlKzi. If you have any further questions, please don't hesitate to contact our customer support via Facebook or Twitter (@PhilipsCare). Kind regards, The Philips Australia Team.
Well doesn’t that equate to 800 mls. That seems awful small compared to the 7 litre air fryer I currently own. P.S. your website specs do not mention liters at all. It’s like you have tried to bluff people by steering away from the litre measurement gauge that all over air fryers are sold with.
Jadeasked
Hi, my Phillips Airfyer HD9240 that we purchased in 2015. It now won't turn on at all!
I would've thought I would've gotten a bit more longevity out of it considering we rarely use it. Is this a common occurrence with this model?
6 answers
Hi Jade, I only recently purchased my fryer,I am using it a lot without issues, I hope it lasts longer than 2-3 years. I noted someone on this site said they bought a new one and gave the old one that was working for several years to a family member, and that old one still working. I think the warranty is 2 years, and I have found with other brands where products die even 6 months later, a good brand company or store of purchase will repair or replace the item in good faith. Maybe the Phillips representative that monitors these reviews might be able to answer your question and if the fryer is way past warranty, perhaps Phillips can refer you to somewhere for a repair, hopefully a repair that will cost much less than a replacement.
Hi LinnyBling,
After reading some of the views, I saw a contact number for Philips. I contacted Philips and they gave me the contact details of a Philips affiliated repairer. I dropped off the air fryer this morning, who repaired it under warranty(phew), and I collected it 30mins ago. Apparently it’s a common occurrence with this model. I was very impressed with Philips and the affiliated repairer. Thankyou
Philips S.Philips
Happy to hear it's been dealt with this way, Jade! :) You're always welcome to contact us if you have any questions.
Kind regards,
The Philips Australia Team
Monika Sasked
I have just purchased an Airfryer but it is not cooking. Is the motor supposed to run continuously? Mine switched on for 3 secs and then switches off and after 30 mins at 180 my potatoes are still raw!
HD9643
2 answers
Hi there Monika,
fryer is supposed to run for as long as you set the timer. Sounds like it is faulty!
Philips S.Philips
Hey Monika, good that you've asked over here. It's definitely not supposed to stop working! The airflow should certainly continue during the cooking process. Seeing that you've just bought it, we would recommend to get in touch with the retailer you got the Airfryer from. However, if they can't help you further, please don't hesitate to get in touch with us through 1300 363 391 (AU), or on 0800 658 224 (NZ). We'll be happy to see what we can do for you.
Kind regards,
The Philips Australia Team
Keb1601asked
Is there a “double rack” style accessory for this version, like there is for the premium versions?
3 answers
I don't think so. cavity is not deep enough for that.
Thanks. It's not the depth that's the problem, it's the width ….. and I've since googled and determined that there isn't an accessory for it. Dammit!! Thanks for answering though! :)
Philips S.Philips
Hi Keb, thanks for your question! We can see you've already got the answer somewhat. Just to add to it: this is not an accessory that is officially supports the HD9643/17 unfortunately.
If you have any further questions, don't hesitate to ask them. You could also connect with us through 1300 363 391 or through http://philips.com/support/.
Kind regards,
The Philips Australia Team
Kellyasked
Is the Philips XXL PFOA free?
2 answers
Philips S.Philips
Hey there, Kelly,
Thanks for reaching out to us here. To make sure we answer your question sufficiently, we ask you kindly to contact our specialists on 1300 363 391.
Kind regards,
The Philips Australia Team
That tells me the answer is no.
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