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Philips Airfryer Premium XXL Analog HD9630/21 (White) Questions & Answers
12 questions from our users
Huong. NGasked
Do you have the model Philips Airfryer Premium XXL HD9630/20? What does it mean for the numbers on the Name of each product?
1 answer
Philips S.Philips
Hi Huong, this is the model number of the product. HD9630/20 is the European counterpart of HD9630/21, and therefore, has the same exact functions. Hope this answers your question. Should you need any further assistance, you can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind Regards
The Philips Australia Team
Mohamed O.asked
what is the Voltage and frequency for this model ?
1 answer
Philips S.Philips
Hi Mohamed, thank you for getting in touch. This model has a voltage of 240V and a frequency of 50Hz. Hope this helps. Let us know if you have any further questions.
Kind regards,
The Philips Australia Team
Steve B.asked
I have my XXL air fryer for about 3 months now and is the latest edition to my air fryer collection, I have 2 of the original air fryers. I have noticed that the numbers have now worn off around the timer dial to the extent I cannot read them any longer. I have manually put marks where I could make out where the original marks were but I'm sure this shouldn't be necessary. Is there a solution to the wearing numbers issue.
Regards
1 answer
Philips S.Philips
Hello Steve,
Thank you for your question here. We're sorry to hear the numbers have worn off, that shouldn't be happening. We can imagine how inconvenient this must be, and would like to bring you in contact with our product team, to see what they can do for you. Could you reach out to us on social media (Twitter: @Philips or Facebook)? Alternatively, you could reach out to us by phone: AU: 1300 363 391, NZ: 0800 658 224. That way our product specialists can look into the options.
We hope to hear from you soon.
Kind regards,
The Philips Australia Team.
Christina M.asked
Can you cook without the basket (I have read somewhere ‘yes’ but there would be a gap where the handle normal sits).
1 answer
Philips S.Philips
Hello, Christina. It is possible to cook without the basket. However, you should not put food directly on the base of the air fryer because it might hinder the air fryer's fan from circulating the air properly, but you could use a pan or any other accessory that can be used in a regular convection oven or microwave.
We hope this was helpful, but do let us know if there is anything else you would like to know about your AirFryer.
Kind regards,
The Philips Australia Team.
Christina M.asked
Can you cook without the basket
2 answers
Yes
Philips S.Philips
Hello, Christina. As Adam already said, it is possible to cook without the basket. However, you should not put food directly on the base of the air fryer because it might hinder the air fryer's fan from circulating the air properly, but you could use a pan or any other accessory that can be used in a regular convection oven or microwave.
We hope this was helpful, but do let us know if there is anything else you would like to know about your AirFryer.
Kind regards,
The Philips Australia Team.
Kerri-Anne W.asked
I am like so many other people on here in that I have had my air fryer for a couple of weeks and I absolutely love it but the numbers are already wearing off! As this is a known issue, are Philips not able to send stickers that can be put around the dial for when the numbers wear off? I have a disability and I love being able to use my air fryer and cook for my family but I find this aspect disappointing. We can't afford to go up a level to the digital model, as we bought ours when it was on sale and simply don't have the money. Realistically, though, we shouldn't have to. The timer numbers should not be gone, especially not after two weeks!
1 answer
Philips S.Philips
Hi Kerri-Anne,
Thank you for taking the time to share this with us - two weeks sounds like an unusually short amount of time for the numbers on the panel of your airfryer to wear out. We're very happy to hear that you've been enjoying the appliance itself so far, and we'd like to see if there is anything we can do to make this better for you. Would you mind giving us a call at 1300 363 391, or sending us a message on one of our social media pages (Facebook or Twitter @PhilipsCare)? Our colleagues would be happy to check the possibilities for you. Thank you, and we look forward to hearing from you!
Kind Regards,
The Philips Australia Team
Grover B.asked
how many ltrs is the cooking oven?
1 answer
Philips S.Philips
Hi Grover, thanks for your question and interest in the Airfryer! We looked into it for you, and the capacity of the basket is 1.4kg. :-) We hope this helps and please let us know if you have any further questions, we'd be happy to answer them.
Kind regards,
The Philips Australia Team
Uaskd4itasked
Is it OK to cook small portions with a fryer this size on occasion?
No answers
Tashasked
This seems to have plastic components which are exposed to extreme heat which i am not clmfortable with.. can the fat reducer at the bottom be removed yet still work as effective?
Is there anymore plastic exposed to heat when cooking the food?
Thanks
1 answer
Philips S.Philips
Hi Ayşe,
Thank you very much for reaching out to us regarding your Air Fryer. We can absolutely imagine being concerned about the components of the appliance being exposed to extreme heat, but please know that our design team have spend countless hours testing the Air Fryer. They made sure that everything within the Air Fryer is safe to use before we decided to sell it to consumers. Regarding removing the fat reducer and any other plastic that you may be concerned about, we kindly ask you to call us on 1300 363 391 for AU and 0800 658 224 for NZ. Our product team is more than happy to assist you further. Looking forward to hearing from you soon.
Kind regards,
The Philips Australia Team
SUEasked
Does this cook a whole chicken please?
1 answer
Philips S.Philips
Hi there,
Thank you for your question. Yes, you should be able to cook a whole chicken inside the XXL airfryer. However, this does depend on the size of the chicken as not every size would fit inside the Aifryer. We hope this helps. :)
Kind regards,
The Philips Australia Team.
Anne Easked
One of my grandchildren closed my airfrier when I had the basket out how do I get it open?
2 answers
Philips S.Philips
Hello Anne, thanks for asking. Just put one or two fingers in the little square opening the basket leaves and use a bit of force and it should open without any problems. :) Please let us know how this worked out.
Kind regards,
The Philips Australia Team
Problem solved it was quite simple after I stopped panicking ...thank you for replying..much appreciated
Benasked
Why can’t I find any replacement parts for the xxl? I stupidly put the basket and handle in the dishwasher and the plastic handle is damaged.
1 answer
Philips S.Philips
Hi there, Ben. Thanks for asking and sorry for the late reply. Unfortunately not all accessoires are available yet for the XXL Airfryer, We do believe that this will change soon, but we're unable to provide you with an exact time frame. In the meanwhile we advise you to keep an eye on our website for the latest news:
https://www.philips.com.au/c-m-ho/cooking/airfryer-top/airfryer-xxl
Kind regards,
The Philips Australia Team
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