Phoenix Health Fund

We’ve been members of Phoenix for over 7 years but before joining I contacted them and researched the fund over a 12 month period.
It paid off.
Had many problems with another fund with aggressive staff.
Claims to Phoenix are paid the same or next day.
No arguments about claims and everything is clearly explained.
If there are any difficult questions which are unable to be given a simple answer they have been put to the board for determination.
Really friendly approachable staff.
I have also referred other family members to join.
Extremely happy with the service.

I have been a member of Phoenix Top Hospital cover and Basic Extras for two years now and they are brilliant. During this period I have undergone three operations including a total knee replacement and lengthy physio rehabilitation. Phoenix have been there every step of the way with total support and zero cost gaps. All of this backed up by state of the art phone contact which has always been immediately accessable with detailed and accurate support information and resolution of questions.
Total excellence. I am extremely happy with this Fund.

We changed to Phoenix in early 2018 because we were not happy with our old fund which did not cover the items we wanted unless we took top cover with them. With Phoenix we could get everything we wanted in their mid level cover, saving us money. We were even able to makes claims on new items (not previously cover in our old fund) without having to wait for the 6month waiting periods.
My only complaint is that we have items (such as IVF and obstetrics ) included in this cover which, as an older couple, we don't need or want. I enquired with Phoenix whether we could remove them but unfortunately they said not at the moment. So we are stuck with paying for something that we won't use.

Been a member for 38 years, but sadly, their performance has dropped. Firstly, they increased my premium by 12% in April (so much for the Govt herald 4% average rise). When queried, their reply was, "It's a very expensive product and we don't offer it anymore"! Sounds like that they are trying to price it to force us to leave!
Secondly, I updated my glasses the other day, and my annual limit is allegedly $310 BUT the most I can claim per year is $220 (go figure) and then I had to pay an extra $56 to have an anti-glare coating to make it safer from me to drive at night...
The scary thing... according to Choice, Phoenix is one of the best funds, though it appears under the skin they are all the same. Not for profit - Bollocks

Very poor service Different answers from one call centre person to the next At least 2 days to answer an email (Had enough bad service My son was left off the membership card when I came to use it for optical I couldn't "All we can do is say sorry" "You pay for it and fill in a claim and we will get it back to you in a few days" Left the fund on 31 March 2018 still they take the premiums from my bank account When queried "We can only refund you from today and can't backdate it (my email was dated 3 days earlier but they didn't get around to answering it until later) Sent a reply 2 business days ago Still no response and no money back Next step ombudsman. I thought goint to a not for profit would have been better Not in this case! Disgusted

I have been with Phoenix for extras for a few years. I believe the extras policy I have is not offered anymore. I have found them to be very helpful and have good benefits. I have used a lot of the Dental / Major Dental. They were half the price of BUPA who as a single i was paying $120 per month just for extras without hospital. I have recommended Phoenix to my friends and family.

We changed from one of the bigger funds, the change over was extremely painless and the premiums are much less than what we were paying.
We have been with Phoenix for nearly a year and have made one major hospital claim and multiple day surgery claims with no problems what so ever. Highly recommend this fund. Really a no drama fund with great premiums and customer service.

Overall the premiums are cheaper than any fund I've looked at for top extras cover its been nearly 2 years since I joined and they have been great! I find them especially generous for dental and optical which is what we mostly use it for. Joining was easy and hicap card turned up quickly.

These guys are terrific! They always answer the phone promptly, and even if they can't answer your query on the spot they WILL get back to you. Have only been a member for a few months but very happy so far.

Great value cover! I'm cover for more with Phoenix than my previous fund/product and it actually costs me less. Customer service experience was great and so far my claims are being paid promptly with no hassles - wish I'd heard of them sooner.

I tried to join today Phoenix Health Fund, after being decades with a different fund. I was speaking to the Phoenix Health Fund telephone operator and we were doing the payment part and she said she had to go. She deliberately hung up on me because she wanted to go home. She said it was her knock off time. Very poor attitude. She was incredibly rude to someone trying to join, imagine what Phoenix Health would be like to those trying to make a claim. I don't need to be treated like dirt when I'm trying to pay an amount of thousands of dollars.

I joined Phoenix Health fund in 1970, that's 46yrs ago, I had a couple of kids & now consider myself a 'Senior' citizen. In all those years I never had a problem, all claims have been handled without any hassles, I would definitely recommend this health fund to anyone

Not very good customer support. I was advised in email that I will receive a welcome call after I joined online, but no one called after a few days waiting. When I finally had to call them myself to enquire about not receiving my cards, I was told that it was sent out and should receive by end of week. It has been 13 days since I join and I have not receive my health insurance cards. I will cancel the policy if cards not receive by this week.

Have been a member since 1970. The service has always been prompt with benefits paid for "Extras" always drawing comment as to the high levels paid.

I only recently joined Phoenix Health Fund & found it a painless procedure (excuse the pun). Avery capable lady by the name Cass walked me through every issue, &answered all my concerens. For first impression I give you Five Stars.

I have been a customer of Phoenix Health Insurance for over 43 years (literally since I was born) and have found their 'products' and level of service to be nothing sort of fantastic. As this health fund lacks shareholders and is a 'closed', non-profit fund, members are the ones who benefit by way of better rebates and 'coverage' on medical conditions. I like the fact that they are a no-nonsense company that doesn't need to include things like gym membership or other fancy marketing gimmicks to sweeten the deal; they simply do medical insurance, which at the end of the day is all you want

Love Phoenix - have been with them for over 20 years and so has the rest of my family - claims are no problems, staff are efficient and polite, rebates are better than others. I am so glad my dad worked for a relevant company years ago, so I was allowed to join. It is a shame there is no better health insurance rates for persons who look after their health - it would be great if health insurance was like house insurance - cheaper if your risk is loweR. Sadly the government legislated that those who make healthy choices should subsidise the unhealthy choices of others.
Very efficient