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I have been with Westfund since 1968, beginning in Lithgow. I have never felt the need for change, the best system when it comes to the "gap payments" and the many extras on offer.
Never once in this time have we had any difficulty with claim lodgment.
Great value for the freedom we receive.
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Melika G.
- 3 reviews
Love Westfund so far!
I joined Westfund in June for their Top Hospital cover and added the extras later into it. I haven't used the hospital yet and only used it for my glasses which was straight forward. I had called them a few times asking questions about my cover, every time the wait was minimum and they answered my questions in details and I was very happy. I still yet to need the hospital and I hope I don't get disappointed by that either.
My only recommendation at this point is, they should have a flexible date for their direct payment. At the moment is 1st of every month, I asked if I can have 5th to 5th and they said their system only supports 1st to 1st.
1 comment
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RussellSouth East Queensland, QLD
2020 premium increase
I transferred to Westfund from Medibank around 6 months ago after doing a comparison of several funds. I found Westfund offered the best value for money at that time.
However, I have just been notified by Westfund that my premium will increase by almost $30.00 a month, a 7.5 % increase, from 1st April 2020. Needless to say I was shocked at the size of this increase given that Health minister Greg Hunt said private health insurance costs will increase by 2.92% on average in 2020.
Minister Hunt reported that this is the lowest price hike sinc...Read more
e 2001, but still nearly triple the rate of inflation. Well that means my premium increase is more than 6 times the rate of inflation and more than double the Governments predicted average increase. Westfund notified the Government their average premium increase would be 4.32%, much higher than the Governments figure, so forgive me if I am somewhat disgruntled by my 7.5% increase.
1 comment
Julie T.Westfund Health Insurance
Hi Russell, we appreciate the time you have taken to share your feedback. Your premium increase could be higher or lower than the ‘headline rate’, depending on your cover. The figures announced by the... Read more
government are averages that do not include the Government Rebate; Age based discount or Lifetime Health Cover loading. Product premiums are assessed individually and multiple factors can affect the premium. These factors can include: - Your individual cover (single, couple, family, single parent) - The state you live inSimilar opinion? Write a review on ieatwords.com.au!
RaylesKIAMA
Best health cover!
My family have been with Westfund for over 30 years and we have never had any problems with coverage or refunds.
The staff are always friendly and efficient AND they know the product.
Highly recommended *****
1 comment
Julie T.Westfund Health Insurance
Hi Rayles, thank you for taking the time to share your wonderful feedback, we always enjoy hearing from our long-term members. It's great to hear that you are satisfied with your cover and the service you are receiving.
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K V.
- 2 reviews
Westfund promised to do things but nothing happens.
I tried to change payment dates on the website but after the section froze I decided to close the page and thought nothing more of it.
Until I got a week membership payment taken out a week after a fortnight payment was taken out.
But when I rang to get a refund I was told it can't be done and that the next payment due date only one week would be taken out, but it didn't happen.
So I emailed the complaints section and they agreed I only one week not two weeks should have been taken out.
So on the 10/1 I got a email from complaints section to say the extra membership would be refunded within 24-48 hours and on the 16/1 still no refund.
...Read more
4 comments
Julie T.Westfund Health Insurance
Hi K V., thank you for taking the time to share your concerns. We understand that a member of our team has been in contact with you over this issue - if you feel that you would like further investigat... Read more
ion, please send us a private message and we will ensure it is followed up.And after I put in a request to transfer to another Health Fund my membership was changed to half yearly and I was told this is done when people transfer and now on the 21/1 I got a invoice for $629.9... Read more
8 for half yearly to pay by 24/1. Ah why would I change and pay for half yearly when I am transferring to another Health Fund? Also my previous Health Fund didn't change my membership to half yearly when I transfer out from them.Ah I was told the issue of my membership being changed from fortnightly to half yearly would be investigated but then I got the invoice. So can I trust $629.98 won't be taken out, even those on the 23/1 I won't be a Westfund member? Ah no.
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Great service and must need
Westfund are so easy to deal with. Give them a call and they can help and answer any questions your have. They are easy to make a claim. We have been with westfund for over 9 years. I would recommend them to any of my friends and family
1 comment
Julie T.Westfund Health Insurance
Hi Angela B., we appreciate your ongoing loyalty to Westfund and are pleased to hear that you are satisfied with the service you are receiving. Thank you for sharing your positive feedback.
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UnimatonSydney Surrounds, NSW
- 4 reviews
Great value compared to competitors.
I research extensively. To that end, subjectivity Westfund offers my family the best value for money, compared to there competitors.
The claim process is easy. Usually paid within 3 days. Or immediately when I have access to the shops claim card swipe machine.ie Buying glasses or going to the dentist. Usually no out of pocket expenses.
Claim or information support personal offer a friendly and professional service.
I’ve used other health funds and I have a demonstrated history of changing providers, when better products are available.
After mor...Read more
1 comment
Julie T.Westfund Health Insurance
Hi Unimation, thank you for writing this detailed review. We are proud that you have chosen us as your health insurer and always appreciate hearing honest feedback from our members - we'll make sure to pass your thoughts on.
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GJACentral West, NSW
- 2 reviews
Exceptional
Exceptional value, exceptional service, exceptional products, exceptional care! I am so pleased that I swapped over to Westfund. I have felt like a valued customer from day one. I have been with the fund for several years now and cannot believe however efficient and professional they are. For the first time ever I feel like I am getting real value from a health fund. Highly recommended AAA+++
1 comment
Julie T.Westfund Health Insurance
Hi GJA, we appreciate the time you have taken to share your wonderful feedback. It's great to hear that you are happy with your switch to Westfund. Thank you for writing this detailed review.
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CillHunter Region, NSW
- 2 reviews
Expertise and Rapport
When I phoned for help and information I was treated as intelligent and valued with immediate action taken to address my particular needs, delivered with kindness and a total working knowledge of the organisation. The rest of the questions under are not related to my very long term membership and approach made to staff just today only.
3 comments
Please note the staff member was Cheri.
Julie T.Westfund Health Insurance
Hi Cill, we are delighted to hear that you feel like a valued member and that you are happy with the service you are receiving from our team. Thank you for your ongoing support to Westfund and for writing this positive review.
It's easy to be nice when you were.
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DavidSouth East Queensland, QLD
- 3 reviews
Tried other Funds but so Happy with Westfund
Yes my Policy is very well suited to my needs.
My claims were dealt with extremely promptly and finalised within a couple of days. Now into my second year. I have numerous phone conversations with Westfund and every time they have answered my questions fully.
1 comment
Julie T.Westfund Health Insurance
Hi David, thank you for taking the time to share your positive feedback. We are happy to hear that you are satisfied with your policy and the service you are receiving. We appreciate your kind words.
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Gavin MullerSouth West, QLD
Piece of mind with westfund health insurance
Have been a member for 19 years and always found them to be very efficient and very quick with there claiming process. There policys are great value for money!!! and how do you put a price on your health. You get what you pay for. I would recommend to anyone out there looking for great value and excellent service.
1 comment
Julie T.Westfund Health Insurance
Hi Gavin Muller, it is always a pleasure to hear from our long-term members, we appreciate your ongoing loyalty to Westfund. Thank you for writing this wonderful review - we'll make sure to pass your feedback on.
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Doooooob
- 11 reviews
Pathetic response to my query
I am looking to switch the health insurance and based on the reviews and the plans available, Westfund got me interested.
I couldn't find the detail of the sub-limit items on General Dental. So I made an enquiry via email. The response I got was so vague, it helped me to made up my mind to take my business elsewhere.
Ideally they should've provided me the sub-limit on the common dental items in that plan, which would have given me some indication on what benefit I would get.
1 comment
Julie T.Westfund Health Insurance
Hi Doooooob, we always aim to provide the most accurate information as possible, particularly when discussing specific item limits. We're sorry to hear you had an unsatisfactory experience.
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LizzyJMetropolitan Adelaide, SA
- 2 reviews
Excellent bang for buck!
Located in AUSTRALIA!! Never rushed on the phone when i call. We're in SA, and never have any issues with find preferred suppliers. Happy to support an Aussie group .. not for profit either
1 comment
Julie T.Westfund Health Insurance
Hi LizzyJ, thank you for sharing your wonderful feedback. We are so glad to hear that you are happy with your cover and the service you are receiving. We appreciate the time you have taken to leave this positive review.
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Kym B.South East Queensland, QLD
Been a member for a number of years. Competing prices, awesome service.
Great coverage
Excellent service
Compete with prices
I have been a member for a number of years and never anything but happy with the service and products.
Contact is welcome by phone, things dont have to be submitted online .
1 comment
Julie T.Westfund Health Insurance
Hi Kym B., we always enjoy hearing from our members and are pleased to hear that you are happy with your cover and the service you are receiving. Thank you for taking the time to write this positive review.
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ElsieSouth East Queensland, QLD
- 2 reviews
Fantastic Fund, Staff and Service
Since being recommended to and joining Westfund, we have had fantastic service and assistance from the staff at Westfund. We initially saved $1,600 in the first year compared with our old fund, with even better benefits and have been with Westfund for at least four years. Last year my husband had a fall in a country town, landing in a country regional hospital with a spiral fracture of his right femur, which necessitated two weeks stay there prior to him being transferred back home by air. One of the best helpful benefits enabled me to pay for my motel accommodation while we were in the region unexpectedly.
Love the vitamin benefit as well, and was reminded by the staff today to claim it, as I had forgotten that it was there.
1 comment
Julie T.Westfund Health Insurance
Hi Elsie, we are so happy to hear you find value and peace of mind in your cover and especially during the time your husband had his fall last year. Thank you for sharing your wonderful feedback - we will make sure to pass your kind words on.
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VeeCairns
- 8 reviews
Worst customer service
Their customer service is non existent, they care about collecting premiums not their customers. When it comes to claiming members benefits they give customers the run around. Then when you question it they become very defensive and rude. Im very disappointed and disgusted by the treatment Ive received from this health fund after having been with them for years and paid a lot of hard earned money. The time that i need to claim they start hiccuping, its not right!
2 comments
Julie T.Westfund Health Insurance
Hi Vee, we are sorry to hear that you are unsatisfied with the service you have received - this is not the kind of service that we aim to provide to our members. We would like to look into this furthe... Read more
r for you, please send us a private message with your membership details.Hi Julie, I did contact your service centre no one would help me it was so frustrating that I requested the direct debits be canceled and the lady I was speaking to didnt seem bothered by it and told ... Read more
she would cancel it if that is what I wanted, she did not try and sort the issue I was having with Westfund which is very disappointing!Similar opinion? Write a review on ieatwords.com.au!
Westfund are Wonderful
Westfund offer quality care and their over the phone service is excellent. The phone is answered quickly. Have been with them 20 years, wouldn't change. They provide payment for claims promptly.
2 comments
Julie T.Westfund Health Insurance
Hi Christine M., it is always a pleasure to hear from our long-term members. We are pleased to hear that you are satisfied with the service you are receiving and appreciate the time you have taken to leave this positive review.
You and all at Westfund are most welcome. My comments about Westfund are well deserved.
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ChrisIllawarra, NSW
- 2 reviews
Happy and satisfied member!
We changed to Westfund a couple of years ago and never looked back, we are always amazed at how easy and friendly they are to deal with, even on two occasions advising us of additional entitlements we could claim for! Compared to our previous fund Westfund is so user friendly and offer good value for premium cover, I never hesitate to recommend Westfund to family and friends.
1 comment
Julie T.Westfund Health Insurance
Hi Chris, we are always happy to hear that our members have experienced great service from our team and find value form their cover. Thank you for taking the time to leave this wonderful review.
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LaLCentral Queensland, QLD
- 2 reviews
I am so relieved I changed providers
I recently changed to Westfund after being a loyal Medibank Private member for 30+ years. I had blindly accepted premium increases during this period however after seeing the increase in April ‘19, I was motivated to undertake a provider comparison. I subsequently changed to Westfund and based on my interactions with Westfund from the initial contact to now, my decision has been vindicated. Interestingly I have not heard a word from MP which speaks volumes.
1 comment
Julie T.Westfund Health Insurance
Hi Lal, It is great to hear you are happy with your switch to Westfund. Thank you for taking the time to leave this detailed review.
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SpannaIllawarra, NSW
- 4 reviews
Great service
As usual I received the very best service. I have been a member for many years now and I would be very surprised if I did not get the best service
1 comment
Julie T.Westfund Health Insurance
Hi Spanna, thank you for taking the time to leave this great review. We appreciate your positive feedback and are pleased to hear you are happy with the service you are receiving.
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Questions & Answers
Michaelasked
Does any of your policies cover future surgery for cataracts ? Thank you
2 answers
Suggest you get a friend to ring and ask for details
Julie T.Westfund Health Insurance
Hi Michael, thank you for taking the time to ask this question. Our Gold Hospital and Silver Plus Assure Hospital policies have coverage for cataract surgery as an in-patient in hospital for members who have served their waiting periods.
Wayne Kiernanasked
I am considering changing to Westfund. Do they have a preferred optical provider in Redcliffe Queensland or with 50km
2 answers
I am in NSW and go to a Specsaver shop and Westfund give me a refund of approx $250 ( sometimes I don’t spend that as with most places they cover the eye test through Medibank and Specsavers claim and I don’t have to do a thing) I know there is a Westfund at Maroochydore Qld. Just give them a call. Good luck with it all
Thanks.This has been helpful.
Wayne Kiernanasked
Do Westfund have a preferred optical provider in Redcliffe or within 25 km
1 answer
Julie T.Westfund Health Insurance
Hi Wayne, thanks for your question. We do not currently have an optical provider in Redcliffe, however our Provider of Choice Network is constantly growing. For the most updated look of our providers head to https://www.westfund.com.au/health-services/provider-of-choice/
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Julie T.Westfund Health Insurance
Hi Melika,
Thank you for taking the time to leave such a positive review. It's always pleasing to hear that members are happy with the information and service they have received from our team. We appr... Read more
eciate feedback on how we can improve processes for our members and will pass this suggestion on.