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Reviews

(403)
(79)
(12)
(7)
(29)
  • Value for Money
    4.3 (78)
  • Transparency
    4.7 (51)
  • Customer Service
    4.7 (84)


Clarification on policy

published

In my policy under eyes, the excludes in bracket cataracts did confused me. We believe the policy should reward members who have a lower claim each year, instead of more to pay with age. Not all older generations claim a lot.
We have been with CUA health more than 5 years.

Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeYes
Claim ApprovedYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

very helpful phone staff

published

Rang to update my Health cover. The staff were helpful in going through the pros and cons of different levels of cover, helping me to avoid paying too much. explained that I would not have to wait the usual time for most extras, which should be helpful.

Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Hi Margot, We are happy we could make things a little easier and give a clearer understanding on your health insurance, choosing the right policy and getting the best value from it.

Kim

KimSydney, NSW

  • 2 reviews

New Health

published

Easy to set up. No harassing or multiple call backs. Great Customer service and easy policy explanation. Easy to use app without going over the top with whistles and bells.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Welcome to our heath fund Kim. We always happy to have new members starting with us.

Denise

DeniseSouth East Queensland, QLD

UPDATING HEALTH COVER

published

I was extremely impressed with Kaleish in assisting me with this change of policy. I found the information was really quick and I could understand many things about my updating my policy. I hate to think how long I have been with CUA Health, for many years.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers

Cancellation of Health Policy

published

I was contacted by Shelley Duval CUA Health regarding a policy that my 91 yr old mother had been talked into taking out in CUA Wynnum branch. Mum was a bit confused and wasn't sure she had done the right thing. Shelley was very helpful and I appreciated her giving me a call to sort this out.

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

VNSP

VNSPGreater Melbourne (Outer), VIC

PHENOMENAL CUSTOMER SERVICE

published

I have been previously assisted by Kaleish and Ashleigh and I can't thank them enough with the time and support they've provided me while choosing the best and suitable plans for me and my partner's health cover. The teams were very patient and knows a lot about the product. My queries were adequately addressed.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30Yes
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Excellent service during the opening of my insurance

published

All is going well with our move to CUA from BUPA. Happy with the move. Service, technology and information all very helpful. Much more affordable than bupa for what we need right now.

Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Welcome aboard Amanda, we are happy to have you with us as a new member.


Dees

DeesSydney, NSW

  • 2 reviews

Great Customer Service

published

Had a call from Paris Deheny earlier in the day introducing me to our new policy. And what a breathe of fresh air. Paris was polite and very knowledgeable about the product and so welcoming as new customers of CUA. Thanks Paris

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Hi Dees, Welcome to our fund. We are pleased to hear this feedback from our new members. Our team really enjoy feedback on how they’ve provided a great experience.

Excellent customer service

published

Gail Kiehne over the phone this morning was so easy to understand, provided clear and concise information and made sure I understood the changes being made. Very impressive. Thankyou Gail!

Transparency
Customer Service
Value for Money
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Thank you for the review Isaac. Great news for us, as we genuinely care about our members and endeavour to make this a quick and helpful service.

We have been exceptionally happy with CUA ever since the 1970's I reckon it must be

published

We have been happy ever since joining CUA and we have been in it for many many years and never looked at changing/why change when you are happy with things

Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Outstanding service

published

We have been members for over 40 years. We recently had some issues with changing our health cover and one of your staff members (Aaron) in your Brisbane office went above & beyond to assist us with our problem. He showed a high level of empathy & respect resulting in a wonderful outcome. Thank you so much.

Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

That's great Karen another positive review from a long term loyal member. We will pass the feedback on to Aaron for his service and we appreciate your many years of loyalty with our health fund.


Wow that was customer service!

published

Aaron was friendly, took ownership of my call so I wouldn't have to deal with multiple people, and was patient in explaining the cover. He even made some suggestions that could save me from paying higher premiums unnecessarily including calling my previous health insurer for a clearance certificate which I didn't know about. I'm a happy new customer of CUA.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Thanks Sarah, What a great review! As a new member this is a great start and we are happy to have you on board. We will pass the feedback on to Aaron.


Roopa R.

Roopa R.South East Queensland, QLD

Outstanding Service by Aaron

published

YES, the policy is good and it was definitely easy to set up
No, i have not lodged any claim
just took up the insurance this month, the payment starts in January 2020

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers

Excellent service and cheaper policy than the 'big guys'

published

- Policy was good value
- cheaper policy than the other 'big guys'
- great service - easy to talk to over the phone
- friendly service
- great to have a 4% discount when banking with CUA

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Thank you for the review Ted, it sounds like we are ticking all the boxes here which is great news for us as your preferred health fund.

Super helpful and patient staff

published

Aaron Barnes is a wonderful asset to the customer service team. He helped me when I needed it the most. He was patient with all my queries and went above and beyond to get me the right information.

Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeFamily
Under 30Yes
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Great work Aaron, Thank you for the feedback Tara. Great news for us, as we genuinely care about our members and endeavour to make this a quick and helpful service.

excellent service

published

I spoke to your customer service person, Aaron Barnes, yesterday. A most knowledgeable and personable officer, I commend him for his professional manner and the accuracy of his advice, well done. My enquiry was addressed satisfactorily.

Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Thank you Mick for the review, another well done to Aaron in the customer service team.


Julius

JuliusSydney, NSW

Great Customer Service

published

Gail was easy to talk to and able assist in my inquiry really quickly. She followed up with a third party to double check the cost of my premiums and called me again (after we finished talking) to let me know exactly what I will be paying per month.

Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Great work Gail for helping our member and making things easy. Thank you for 5 star review Julius.


Andrew M.

Andrew M.South East Queensland, QLD

Resolution of financial administration error

published

I would like to thank the staff at the CUA Support and Operations centre for the handling of unpaid contributions. In particular Christine Tavita and her Operations management, Ms Karen Coventry.
I believe that Christine went all out and was able to resolve this outstanding debt for me, certainly the outcome was favourable for our family.
Should we ever have another issue with our Health insurance (this is the first in 15 years) I would certainly want to deal with this team again.
Thanks Christine and Karen.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Thank you for the 5 star review Andrew and for your many years of loyalty to CUA Health. We are pleased we had a good resolution for you. I will pass the feedback on to the teams involved.


Misleading and Unprofessional

published

Policy is horrible value. Was enticed to switch based on misleading product fact sheet in their website. Turns out they paid out less for extras than our previous insurer when covered at the same level. They also don't offer any (up to) 10% discount for youth, as recommended by the gov to make it more affordable. They were so slow in replying to me email complaints, and sometimes did not bother replying at all. They were very one sided when dealing with my complaint, offering no apology or goodwill, leaving my family severely in debt. I will never, ever deal with CUA or any of their products ever again.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30Yes
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateJuly 2019
Claim ApprovedNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Thank you for the feedback Sarah, this has been passed on for you.


It is wonderful to be treated with such consideration.

published

Dom (Dominique) ended up saving us a small fortune by simply being honest when we were looking at upgrading our policy. She pointed out that we probably didnt need such extensive cover. I love dealing with people of such integrity. She could have chosen to take our money without qualm. I cannot recommend this fund highly enough.

Transparency
Customer Service
Value for Money
Plan CoverageHospital Only
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Page 1 of 27

Questions & Answers

Vishal P

Vishal Pasked

I got injured accidentally about 8 months ago, in my right knee. At that time my GP asked me to get MRI done, which was covered by medicare. Now after 8 months of physio i can still feel pain in my knee. So im thinking of getting another MRI done, before i show it to a specialist. My question is; as this time my MRI is not covered by medicare will cua help me with payment for MRI ?

2 answers
Mick R
Mick R

contact the helpful customer service people, I am sure they will be able to offer the appropriate assistance.

Fired Up
Fired Up

Contact them for the correct answer


Belinda

Belindaasked

What will the out of pocket expense be for weight loss surgery if I have gold coverage

2 answers
Lynette Catchlove
Lynette Catchlove

Unfortunately I am not able to respond. Check with your doctor/surgeon and get item numbers and check with Medicare as well as CUA Health. Thats what I would do myself before proceeding.

Fired Up
Fired Up

Ring and ask rather than expect a public forum response


Moya D

Moya Dasked

My card no longer swipes! Can I get a replacement?

1 answer
Fired Up
Fired Up

Sure


Get an answer from our members and CUA Health representatives

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