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7 questions from our users

Vishal P

Vishal Pasked

I got injured accidentally about 8 months ago, in my right knee. At that time my GP asked me to get MRI done, which was covered by medicare. Now after 8 months of physio i can still feel pain in my knee. So im thinking of getting another MRI done, before i show it to a specialist. My question is; as this time my MRI is not covered by medicare will cua help me with payment for MRI ?



2 answers
Mick R
Mick R

contact the helpful customer service people, I am sure they will be able to offer the appropriate assistance.

Fired Up
Fired Up

Contact them for the correct answer

Belinda

Belindaasked

What will the out of pocket expense be for weight loss surgery if I have gold coverage



2 answers
Lynette Catchlove
Lynette Catchlove

Unfortunately I am not able to respond. Check with your doctor/surgeon and get item numbers and check with Medicare as well as CUA Health. Thats what I would do myself before proceeding.

Fired Up
Fired Up

Ring and ask rather than expect a public forum response

Moya D

Moya Dasked

My card no longer swipes! Can I get a replacement?

1 answer
Fired Up
Fired Up

Sure



Elmer B.

Elmer B.asked

Where can I find the summary of payment(group certificate) for financial year 2018-19 for income tax purpose?

1 answer
Fired Up
Fired Up

Suggest you check their website first then if unsuccessful ring them.

Ali R

Ali Rasked

How long is the waiting period if going to another provider?

1 answer
Fired Up
Fired Up

Ring them rather than expect the public to guess

Tarun

Tarunasked

Thinking to join cua only because of product review ratings .Need my nose (sinus surgery) done, how can I make sure that I won't hit by any nasty out of pocket expenses ?thanks

2 answers
hako
hako

Make sure you go to one of their CUA agreement hospitals for the operation and also that the specialist doing your sinus operation has his practice at that hospital plus make sure you get a referral from your doctor. By going to one the hospitals mentioned you usually will either have a no gap procedure or pay minimal. This depends on your cover of course. We've stuck with CUA despite my complaints as you speak to an Australian human who will give you honest help to your advantage meaning they do not try to bump you up but advise whats in your interests. This article helps https://www.cua.com.au/health-insurance/faqs/going-to-hospital.

Tarun
Tarun

Thank you

Emily

Emilyasked

How much does my insurance cover for dental?

2 answers
Nev
Nev

It would depend on the level of cover you had. The easiest way to find out would be to call member services and ask if you know what dental services you need, or just ask the dentist for a quote and they’ll be able to tell you exactly what you’re covered for and also the gap if there is one.

There is no cover limit for overall general dental per year.

Fired Up
Fired Up

Only CUA can provide the correct answer

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