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Reviews

1.9

332 reviews
5
(56)
4
(13)
3
(7)
2
(20)
1
(236)
  • Product Quality
    1.9 (60)
  • Return Claim MadeYes (14) · No (57)
  • Shipping
    1.0 (11)
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William B.

William B.Central Highlands and Goldfields, VIC

  • 3 reviews

Uninformed Customer Service

published

This company clearly doesn't know what they are doing. On their website, there is/was a PC that is sort of meant for gaming and so I was still deciding if I should bid. When I called the branch about the inquiry about the PC, i got moved 5 times in the call because I've apparently reached the wrong branch or because they didn't even know that they had a PC in their branch. Customer service was absolute garbage except for a nice man whose name I've forgotten but i have yet to get a shipping price for a PC that is located in Dubbo to Victoria. If they cannot even do this then i don't think they deserve even 2 stars.

Product Quality
Return Claim MadeNo
1 comment
Pickles Auctions
Pickles CxPickles Auctions

Don’t buy anything for Pickles auction

published

They are bunch thieves and liars
I will never deal with them ever again
After what there did.
They damaged and stole parts from my car.
And then when I spoke to them they threatened me.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Pickles Auctions
Pickles CxPickles Auctions
winter j.

winter j.Murray Mallee, SA

Bought diesel Hilux. Was not diesel Hilux

published

I bought a diesel Helix but Hilux was petrol. I will never buy a car from pickle auction again. I can not recover my cost because they refuse to pay.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Pickles Auctions
Pickles CxPickles Auctions
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Lee

LeeSouth East Queensland, QLD

Overcharge and give misleadIng information

published
Return Claim MadeNo
2 comments
Pickles Auctions
Pickles CxPickles Auctions
Lee
Lee
Deborah36

Deborah36South East Queensland, QLD

caravan not as described

published

I won a caravan at brisbane, it was described as being hail damaged, repairable with no damage shown in the pics, when I got it home I found major damage to the draw bar, I did a revs check & found that it was major front & rear damage, not hail damage, it should have been a stat., the pics they had of the draw bar where doctored to make them look good, lies & false advertising, not good

Return Claim MadeYes
1 comment
Pickles Auctions
Pickles CxPickles Auctions

Some Dodgy practices, otherwise have been a good business deal

published
Product Quality
Return Claim MadeNo
bob

bobMetropolitan Adelaide, SA

  • 2 reviews

caravans online

published

shonky. have tried several times to purchase, even after being highest bidder with no other bids for 24hours against me suddenly at last minute another bid comes in and surprise surprise in every auction its been the same bidders from pakenham and playford vic. this then extends auction time. then sometimes you will see same item in next auction. i think its called ghosting

Return Claim MadeNo
2 comments
Pickles Auctions
Pickles CxPickles Auctions
bob
bob
RONH

RONH

  • 3 reviews

Bidding at Dubbo auctions

published

I was the winning bidder at the auction but didn't get the item,local bidder (under-bidder) got item. The system is corrupt & favors locals.
They tell lies,said there was a reserve price. item was salvage parts only,didn't start on a reserve price. Unprofessional give them a miss

Product Quality
Return Claim MadeNo
1 comment
Pickles Auctions
Pickles CxPickles Auctions
Gurpreet Singh

Gurpreet SinghVictoria

  • 2 reviews

Not Recommended

published
Product Quality
Return Claim MadeYes
1 comment
Pickles Auctions
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Arjun

ArjunTasmania

Very bad customer service &misleading information

published

I bought car 2 week ago in online
in the condition report car in good working order &no machinical issues.we pay the car & took home .very next day car dash bord show gear box issues.i took the car to pickels branch & explain the problems .but they said the problem in the car key not in the gear box.& said if its show on the dash bord again let us know.i said ok .next weekend i got same problem & i showed the dash bord as well they said we can't help you talk to our complaints department i said i wana talk to the manger.they said talk to the complaints department .very poor customer service & misleading information
Regards
Arjun

Product Quality
Return Claim MadeNo
1 comment
Pickles Auctions
Pickles CxPickles Auctions
Anu E.

Anu E.Gungahlin 2914, ACT

Not recommended - not worth the money

published

Too many unnecessary fee which adds up and cant even view the cars. buyers beware. Damage Report is misleading and did not mention the cracked windscreens. Currently in the process of complaining.

Product Quality
Return Claim MadeYes
3 comments
Pickles Auctions
Pickles CxPickles Auctions
Anu E.
Anu E.

Thanks mate, have not got anywhere. Seems like a common issue reading the other reviews. I have raised a ACCC inquiry.

Pickles Auctions
Pickles CxPickles Auctions
Stefan L.

Stefan L.

  • 5 reviews

Below Average Service

published

Too many unnecessary fees from this company. They also try to sell you an aftermarket warranty which isn’t worth the paper it’s written on. I was lucky to find an ex-gov car for a good price.

Product Quality
Lisa

LisaSydney, NSW

  • 2 reviews

VW Passat

published

I won the auction last Wednesday for a 2010 Passat rego bwi06v.
The condition report was misleading and I kicked up a stink as a result I got most of my money back. The mechanic I used told me to take it back.
Its listed again for sale.

Return Claim MadeYes
Markus

MarkusAU

  • 4 reviews
  • 1 like

Pickles withhold information to get a better price.

published

Pickles have e-auctions, where you are not allowed to see the vehicle. Their photos are poor so things like cracked windows can't be seen and they do not answer email questions about the vehicles. Clearly happy to rip people off. Buyer beware.

Return Claim MadeNo
2 comments
Pickles Auctions
Pickles CxPickles Auctions
Markus
Markus
Lewis

LewisPerth, WA

  • 2 reviews

Cannot believe how easy it was

published

Sold my car via the DIYInspect App. Actually cannot believe how easy it was, uploaded the details of my vehicle, got a reasonable offer back, sent paperwork and dropped the car off. I was literally stood at Pickles reception in disbelief asking the lady at the desk surely there must be something else I have to do, because I was expecting to be haggled with or talked down or ripped off somehow but no, it's literally that simple, absolute delight to deal with and the staff at the desk were lovely.

Zero complaints, this is the way to sell your car in my opinion, beats dealing with the weekend warriors and time wasters.

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Second hand cars

published

Don't buy second hand expensive cars which have zero warranty. Because people can't sell elsewhere and gives auction to sell. I paid 18k for GTR n few days later gear box problem. Email pickles but their said sorry can't help u.
Course you can't test drive.
Think before you buy ..otherwise you pick crap.

Return Claim MadeNo
1 comment
Pickles Auctions
Pickles CxPickles Auctions
  • Verified customer

Excellent service from start to finish.

published

It being my first purchase at auction every person I dealt with couldn't have been more helpful, from the first phone call to the end of the auction. Particularly the young lady at the reception and the security guard who went out of his way to show me what to do.
Thanks a lot guys!

Product Quality
Return Claim MadeNo
1 comment
Pickles Auctions
Pickles CxPickles Auctions

Disgraceful conduct, will never use them again

published

Was bidding on a few ex military equipment lots on an online auction, and Pickles closed/ sold all auction lots prior to the advertised auction end time. I tried to contact the auction rep. via mobile, no reply. Sent an email the following day to Pickles customer service, and also no response. I'll be steering clear in future.

Return Claim MadeNo
8 comments
Pickles Auctions
Pickles CxPickles Auctions
Dan
Dan

The auction was the Townsville ex military auction, 19th Feb. I messaged Trent on the night asking what was happening, as well as sending 2 emails to Pickles service desk.

Dan
Dan

Any update Pickles Cx or have you gone silent too?

Steven

StevenCentral Queensland, QLD

Reviews

published
Return Claim MadeNo
1 comment
Pickles Auctions
Pickles CxPickles Auctions
David

DavidSydney, NSW

Dead battery

published
Product Quality
Return Claim MadeNo
1 comment
Pickles Auctions
Pickles CxPickles Auctions
Page 1 of 17

Questions & Answers

Jeff L.

Jeff L.asked

Why has pickles got a rule if you buy a salvaged vehicle or boat it must be removed by a tow truck
operator seems to me some one is getting a back hander I thought once you paid for it, it became
your property and it's not up to them to tell you that you carn't remove it unless it's by a tow truck if
you can remove it yourself you should not be forced to pay through nose for tow truck

No answers
William B.

William B.asked

Hi do you guys ship from NSW Dubbo to Victoria Bendigo? Specifically a PC that is on your site?

No answers
ALex

ALexasked

Commission-generating fake auction

Not good at all Rubbi.. is the wright world to use.

I win a bid and they said to me you did not meet the reserve price (scammers).

Auction is a bending a agreement if I win I must buy I could not walk a way and they must handle it in the same way.

I lodge a complain and if I take it to court, I will do.

1 answer
Pickles Auctions
Pickles CxPickles Auctions

Hi ALex,

Not sure what constitutes a 'fake auction' but we operate 'real' and 'genuine' auctions every day (save Sundays).

FYI...Reserve prices at auction are commonplace. I suggest perhaps you simply Google search "Auction Reserve" to find out more.

Most sales contracts are by definition 'non-flexible' and binding. Auction contracts tend to have no cooling-off period or allow for 'buyers remorse'.

Not sure if you have raised your complaint with us, but if you like, I'd be happy to investigate your issue to save you time, effort and cost in legal proceedings at this time. Please email any relevant details to [email protected] and I will look into your situation.

Regards, Pickles Cx

Get an answer from our members and Pickles Auctions representatives

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