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Uninformed Customer Service
This company clearly doesn't know what they are doing. On their website, there is/was a PC that is sort of meant for gaming and so I was still deciding if I should bid. When I called the branch about the inquiry about the PC, i got moved 5 times in the call because I've apparently reached the wrong branch or because they didn't even know that they had a PC in their branch. Customer service was absolute garbage except for a nice man whose name I've forgotten but i have yet to get a shipping price for a PC that is located in Dubbo to Victoria. If they cannot even do this then i don't think they deserve even 2 stars.
Overcharge and give misleadIng information
I have bought cars and caravans for years from pickles and more often than not it is not smooth sailing. Latest purchase takes the cake.
Bought a car for sum of $35,000 to learn afterwards that there is no keys for the vehicle.
Was advised when I called that there is usually no keys with the vehicles, this is not true, 4th car purchased this year and 4 caravans and only this one had no key.
Then was advised it would have mentioned in vehicle report that there was no keys, also not true.
I called and spoke to another representative and was advis...
caravan not as described
I won a caravan at brisbane, it was described as being hail damaged, repairable with no damage shown in the pics, when I got it home I found major damage to the draw bar, I did a revs check & found that it was major front & rear damage, not hail damage, it should have been a stat., the pics they had of the draw bar where doctored to make them look good, lies & false advertising, not good
Some Dodgy practices, otherwise have been a good business deal
Be wary of dodgy practice of them sneaking 22 dollars "Receipt Reprint" charge. If you asked for the reprint than Pickles can certainly add the charge But to print and add 22 dollars even when you haven't asked for it is simply dodgy and thinking that for other people money grows on trees.
The other issue was the extra charges i.e credit card fees. I decided to cancel the AWN insurance within cooling-off period and the refund amount was different from what was charged on credit card citing "bank charges". I called my bank and they advised tha...t money should have been refunded to the credit card and the Bank lady was very helpful confirming no bank charges as such have been applied and advised she'll be raising a dispute to get it investigated. Happy with the product though.
shonky. have tried several times to purchase, even after being highest bidder with no other bids for 24hours against me suddenly at last minute another bid comes in and surprise surprise in every auction its been the same bidders from pakenham and playford vic. this then extends auction time. then sometimes you will see same item in next auction. i think its called ghosting
Bidding at Dubbo auctions
I was the winning bidder at the auction but didn't get the item,local bidder (under-bidder) got item. The system is corrupt & favors locals.
They tell lies,said there was a reserve price. item was salvage parts only,didn't start on a reserve price. Unprofessional give them a miss
Let me tell you something about this company:
One of the most deceiving and disgusting customer services offered by any company going around. You buy a car in their auction and if you have the winning bid and it does not suit their needs then they will never get back to you to even acknowledge that the car was sold to you. They will say that it did not meet the reserve price.
Why was the reserve price not advertised at the first instance and why was the winning bidder never contacted to negotiate the deal. How can you advertise the car again ...without even contacting the person who won it at the first auction. There are rules to every auction but this company has got none. if you still buy a car through them after such reviews than you have got rocks in your head. If the bid has been suiting their needs then they will deduct the money and never clarify what actually happened with the other bids. All their auctioneers are shady same as the company and don't even start me on their good reviews as they are not genuine at all.
Very bad customer service &misleading information
I bought car 2 week ago in online
in the condition report car in good working order &no machinical issues.we pay the car & took home .very next day car dash bord show gear box issues.i took the car to pickels branch & explain the problems .but they said the problem in the car key not in the gear box.& said if its show on the dash bord again let us know.i said ok .next weekend i got same problem & i showed the dash bord as well they said we can't help you talk to our complaints department i said i wana talk to the manger.they said talk to the complaints department .very poor customer service & misleading information
Pickles withhold information to get a better price.
Pickles have e-auctions, where you are not allowed to see the vehicle. Their photos are poor so things like cracked windows can't be seen and they do not answer email questions about the vehicles. Clearly happy to rip people off. Buyer beware.
Cannot believe how easy it was
Sold my car via the DIYInspect App. Actually cannot believe how easy it was, uploaded the details of my vehicle, got a reasonable offer back, sent paperwork and dropped the car off. I was literally stood at Pickles reception in disbelief asking the lady at the desk surely there must be something else I have to do, because I was expecting to be haggled with or talked down or ripped off somehow but no, it's literally that simple, absolute delight to deal with and the staff at the desk were lovely.
Zero complaints, this is the way to sell your car in my opinion, beats dealing with the weekend warriors and time wasters.
Second hand cars
Don't buy second hand expensive cars which have zero warranty. Because people can't sell elsewhere and gives auction to sell. I paid 18k for GTR n few days later gear box problem. Email pickles but their said sorry can't help u.
Course you can't test drive.
Think before you buy ..otherwise you pick crap.
- Verified customer
Excellent service from start to finish.
It being my first purchase at auction every person I dealt with couldn't have been more helpful, from the first phone call to the end of the auction. Particularly the young lady at the reception and the security guard who went out of his way to show me what to do.
Thanks a lot guys!
Disgraceful conduct, will never use them again
Was bidding on a few ex military equipment lots on an online auction, and Pickles closed/ sold all auction lots prior to the advertised auction end time. I tried to contact the auction rep. via mobile, no reply. Sent an email the following day to Pickles customer service, and also no response. I'll be steering clear in future.
Look I have been dealing with most auction yards including Pickles over the last 10 years and I am absolutely amazed how much people pay for cars, trucks, machinery and other items knowing it is an as is where is sale. Part of the problem is to be blamed on insurance companies on what information is passed on to companies like Pickles. I will give you an example I have a cat dozer that has been written off by an insurance company they asked Pickles for a salvage cost came back at near double what I would think it was worth me knowing what was w...rong with it and the cost to fix this machine when I asked the assessor what he had told pickles about the machine he said what we legally have to so don't blame the auction yard all the time there could be another side to why the items you buy are not quite what they are described as maybe the answer is that the auction yards have to be more proactive in finding out more information on products they are selling, another idea could be anyone selling through an auction yard sign disclosure document so people who buy have some legal avenue when full details of faults or issues with items are not disclosed fully. Regards Steve
I bought the car 3 days ago. on the day of inspection, the car battery was dead so they jump start it and said "it just need a good 2 hours charging with the indicator light on". I trusted them, then purchased the car. On the pick up day, car battery was dead, they had to jump start the car again. I drove a good 4 hours after picking up the car. Car battery gone dead again after only 30 mins of parking. I ranged pickles, their irresponsible answer was "The car battery is not under any warranty at all". It is not my fault, the car battery gone d...ead probably because they did not care for it properly when they displaced the car in their warehouse. How disappointed! will ask for a full refund of the car as it is still under 7 days buy back offer. please never ever buy cars from here
Questions & Answers
Why has pickles got a rule if you buy a salvaged vehicle or boat it must be removed by a tow truck
operator seems to me some one is getting a back hander I thought once you paid for it, it became
your property and it's not up to them to tell you that you carn't remove it unless it's by a tow truck if
you can remove it yourself you should not be forced to pay through nose for tow truck
Hi do you guys ship from NSW Dubbo to Victoria Bendigo? Specifically a PC that is on your site?
Commission-generating fake auction
Not good at all Rubbi.. is the wright world to use.
I win a bid and they said to me you did not meet the reserve price (scammers).
Auction is a bending a agreement if I win I must buy I could not walk a way and they must handle it in the same way.
I lodge a complain and if I take it to court, I will do.
Pickles CxPickles Auctions
Not sure what constitutes a 'fake auction' but we operate 'real' and 'genuine' auctions every day (save Sundays).
FYI...Reserve prices at auction are commonplace. I suggest perhaps you simply Google search "Auction Reserve" to find out more.
Most sales contracts are by definition 'non-flexible' and binding. Auction contracts tend to have no cooling-off period or allow for 'buyers remorse'.
Not sure if you have raised your complaint with us, but if you like, I'd be happy to investigate your issue to save you time, effort and cost in legal proceedings at this time. Please email any relevant details to [email protected] and I will look into your situation.
Regards, Pickles Cx
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