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Pickles Auctions
William B.Central Highlands and Goldfields, VIC
- 3 reviews
Uninformed Customer Service
This company clearly doesn't know what they are doing. On their website, there is/was a PC that is sort of meant for gaming and so I was still deciding if I should bid. When I called the branch about the inquiry about the PC, i got moved 5 times in the call because I've apparently reached the wrong branch or because they didn't even know that they had a PC in their branch. Customer service was absolute garbage except for a nice man whose name I've forgotten but i have yet to get a shipping price for a PC that is located in Dubbo to Victoria. If they cannot even do this then i don't think they deserve even 2 stars.
1 comment
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Don’t buy anything for Pickles auction
They are bunch thieves and liars
I will never deal with them ever again
After what there did.
They damaged and stole parts from my car.
And then when I spoke to them they threatened me.
1 comment
Pickles CxPickles Auctions
Hi Mohammed J.
Very sorry to hear of your poor experience. I would like to investigate this issue and ask that you provide me as much detail as possible so that I can better understand what has happe... Read more
ned in your situation. Please email all relevant information to me at [email protected] and I will respond with the outcome of my investigation.Similar opinion? Write a review on ieatwords.com.au!
winter j.Murray Mallee, SA
Bought diesel Hilux. Was not diesel Hilux
I bought a diesel Helix but Hilux was petrol. I will never buy a car from pickle auction again. I can not recover my cost because they refuse to pay.
1 comment
Pickles CxPickles Auctions
Hello Winter J.
I would like to help out if possible, please email me a copy of your invoice (and any other relevant information) and I will look into this issue for you. You can email me at [email protected].... Read more
Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
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LeeSouth East Queensland, QLD
Overcharge and give misleadIng information
I have bought cars and caravans for years from pickles and more often than not it is not smooth sailing. Latest purchase takes the cake.
Bought a car for sum of $35,000 to learn afterwards that there is no keys for the vehicle.
Was advised when I called that there is usually no keys with the vehicles, this is not true, 4th car purchased this year and 4 caravans and only this one had no key.
Then was advised it would have mentioned in vehicle report that there was no keys, also not true.
I called and spoke to another representative and was advis...Read more
2 comments
Pickles CxPickles Auctions
Hi Lee,
Sorry to hear of your disappointment with our service. Can you advise if the asset purchased was from one of our Salvage sales? If so, then it is not uncommon that keys are not provided, this... Read more
is why we never advise whether keys are available for Salvage assets, as some assets will have keys, but quite often we do not get them for Salvage assets. If this was from some other sale, or we did in fact state keys were available then please email me any relevant documentation or details of your interactions with us and I will investigate. You can email me at [email protected].Yes was "salvage" but is a repairable writeoff. not a statutory writeoff. Regardless of if a car is salvage, repossessed, fleet etc, all vehicles arrive at pickles in the same method and the whole sal... Read more
vage and as is where is lame. To be told via a phone conversation that if you are told a car has keys, its just a "guide" is disgusting and is just an attempt to give your self the right to loose the keys after a sale. As per my original comment, it is uncommon to not have keys. 8th purchase this year and all had keys. The keys are handed over by the original owner so no reason besides carelessness that the keys are not supplied to buyer.Similar opinion? Write a review on ieatwords.com.au!
Deborah36South East Queensland, QLD
caravan not as described
I won a caravan at brisbane, it was described as being hail damaged, repairable with no damage shown in the pics, when I got it home I found major damage to the draw bar, I did a revs check & found that it was major front & rear damage, not hail damage, it should have been a stat., the pics they had of the draw bar where doctored to make them look good, lies & false advertising, not good
1 comment
Pickles CxPickles Auctions
Hi Deborah,
Hail Damaged assets usually arrive to us from an Insurer who has deemed the asset not financially viable to repair under the Insurance policy. The Insurer will determine if the asset is a... Read more
Stat Write-Off or Repairable Write-Off and will only identify for us that the asset is 'Hail Damaged'. They do not provide any other detail relating to the condition of the asset. Accordingly, we advertise an asset as Hail Damaged.Similar opinion? Write a review on ieatwords.com.au!
Some Dodgy practices, otherwise have been a good business deal
Be wary of dodgy practice of them sneaking 22 dollars "Receipt Reprint" charge. If you asked for the reprint than Pickles can certainly add the charge But to print and add 22 dollars even when you haven't asked for it is simply dodgy and thinking that for other people money grows on trees.
The other issue was the extra charges i.e credit card fees. I decided to cancel the AWN insurance within cooling-off period and the refund amount was different from what was charged on credit card citing "bank charges". I called my bank and they advised tha...Read more
t money should have been refunded to the credit card and the Bank lady was very helpful confirming no bank charges as such have been applied and advised she'll be raising a dispute to get it investigated. Happy with the product though.Similar opinion? Write a review on ieatwords.com.au!
bobMetropolitan Adelaide, SA
- 2 reviews
caravans online
shonky. have tried several times to purchase, even after being highest bidder with no other bids for 24hours against me suddenly at last minute another bid comes in and surprise surprise in every auction its been the same bidders from pakenham and playford vic. this then extends auction time. then sometimes you will see same item in next auction. i think its called ghosting
2 comments
Pickles CxPickles Auctions
Hi Bob,
Ok, so what happens is that sometimes buyers (regular ones) have a strategy of waiting till the last minute to post their bids. The theory is that they don't bump the price up by bidding too ... Read more
early and if they wait till the last minute they can snipe bid and win the asset.No you’re people say a bidder that renigs is then removed from bidding for 12 months. But they still bidding and so called winning and these are all No Reserve. Also 3 that I have bid on in Adelaide h... Read more
ave been removed a few hours before auction end time and upon speaking to a regular purchaser from pickles he says yes items were probably wanted by a pickles staff member or friend ofSimilar opinion? Write a review on ieatwords.com.au!
RONH
- 3 reviews
Bidding at Dubbo auctions
I was the winning bidder at the auction but didn't get the item,local bidder (under-bidder) got item. The system is corrupt & favors locals.
They tell lies,said there was a reserve price. item was salvage parts only,didn't start on a reserve price. Unprofessional give them a miss
1 comment
Pickles CxPickles Auctions
Hi RONH,
Sorry to hear of your dissatisfaction with our service, however, I would point out a couple of facts.... Read more
1) Unless the auction is specified 'Unreserved' there will be a 'Reserve'. 2) It is the Vendor (asset owner) who decides whether an asset has a Reserve and what that would be set at. 3) We would not make a false claim about an asset having a Reserve, or not. 4) Auctions do not normally start at the Reserve. Most start below the Reserve and work up. A 'Dutch' Auction is where the bidding will start well above the Reserve then come down until bidding starts, then works up again. I am unsure why (if you were the highest bidder) how the under-bidder won the asset. Can you email me more details please so I can investigate this for you as I would think there is more to this. You can email the details to [email protected] Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Gurpreet SinghVictoria
- 2 reviews
Not Recommended
Let me tell you something about this company:
One of the most deceiving and disgusting customer services offered by any company going around. You buy a car in their auction and if you have the winning bid and it does not suit their needs then they will never get back to you to even acknowledge that the car was sold to you. They will say that it did not meet the reserve price.
Why was the reserve price not advertised at the first instance and why was the winning bidder never contacted to negotiate the deal. How can you advertise the car again ...Read more
without even contacting the person who won it at the first auction. There are rules to every auction but this company has got none. if you still buy a car through them after such reviews than you have got rocks in your head. If the bid has been suiting their needs then they will deduct the money and never clarify what actually happened with the other bids. All their auctioneers are shady same as the company and don't even start me on their good reviews as they are not genuine at all.1 comment
Pickles CxPickles Auctions
Hi Gurpreet,
Very saddened to hear of your dissatisfaction with your experience at our auctions.... Read more
Let me just clarify a couple of things for you (this might provide you with a better understanding of what is deemed 'normal process' for most auction houses). 1. Unless specified 'Unreserved' auctioned assets will have a Reserve set. Please note, that 'Reserves' are common to most, if not all Auction Houses and Real Estate Sales (FYI...Pickles is an Auction House, Ray White runs Auctions, whereas eBay or Gumtree etc... are not). It's also commonplace that 'Reserves' are not published. 2. The Vendor (asset owner) sets the Reserve price. The auctioneer (Pickles in this case) only provides guidance as to what we believe the asset should fetch at the auction, but ultimately the Vendor decides what price they want to achieve. 3. If at auction the bidding reaches or exceeds the 'Reserve' then that asset is deemed SOLD to the highest bidder. At this time a deposit is taken (whether onsite or online). 4. If at auction the bidding did not reach the 'Reserve' but did come close (e.g. Reserve = $25,000, Highest Bid = $24,200) then the auctioneer will deem the asset as 'Referred'. Referred simply means the asset is NOT SOLD, however, the Vendor will be advised of the highest bid amount and can choose to either (a) accept that Bid, (b) decline the bid, (c) propose a counter-offer to the highest bidder. The auctioneer will then communicate the Vendors decision to the highest bidder. 5. If at auction the bidding did not reach the 'Reserve' and the highest bid was well short of the Vendor's Reserve (e.g. Reserve = $25,000, Highest Bid = $21,000) then the auctioneer will deem the asset as 'Passed In'. This means the asset was not SOLD at this auction and will be deferred to another auction at a later time (at the Vendors discretion). If an asset is 'Passed In' then there would be no follow up with the highest bidder. This too is normal practice. 6) It is at the sole discretion of the Auctioneer to determine whether an asset should be 'Referred' or 'Passed In'. I can attest to the fact that most of our customers have a positive experience when using our service, this is evidenced by the c.20,000 responses to our Cx surveys we send every week. But, we are not immune to having service failures and our objective is to constantly look to improve the experience for our customers as we appreciate they are our business and lifeblood. What can be challenging and is the most common cause of customer dissatisfaction is due to a lack of understanding about what our business actually does, and how we (and most Auction Houses) operate, especially when compared to buying privately or through a used car or new car dealer. They are not the same thing! This is a focus for us and education and knowledge is of paramount importance, especially for those new to our business. Ultimately, people use Pickles because we deliver a great experience and provide excellent value for those looking to purchase their next asset, whether that be a Car, Van, Truck, Bike, Boat, Computer, Plant, Mining, and the list goes on...) I hope this has helped to provide some clarity. If however you have any questions or would like to discuss this further then please feel free to drop me an email at [email protected] and I would be more than happy to assist. All the best, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
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ArjunTasmania
Very bad customer service &misleading information
I bought car 2 week ago in online
in the condition report car in good working order &no machinical issues.we pay the car & took home .very next day car dash bord show gear box issues.i took the car to pickels branch & explain the problems .but they said the problem in the car key not in the gear box.& said if its show on the dash bord again let us know.i said ok .next weekend i got same problem & i showed the dash bord as well they said we can't help you talk to our complaints department i said i wana talk to the manger.they said talk to the complaints department .very poor customer service & misleading information
Regards
Arjun
1 comment
Pickles CxPickles Auctions
Hello Arjun,
I have reviewed your transaction and can conclude that there is no misrepresentation on our behalf.... Read more
Please understand that purchasing an asset at Auction means you are buying it ‘as is, where is’. Your suggestion that our Condition Report stated “car was in good working order & no mechanical issues” is incorrect as we do not make any such claims, due mainly to the fact that we do not inspect the mechanical or electrical condition of assets sold at our general MV Auctions. Please note that the Damage Disclaimer which is included on every condition report states: Please Note: This description indicates the motor vehicle has a body appraisal based purely on an external walk around. There may be other damage that is unsighted or mechanical issues that will not be contained in the description and it remains the buyer's responsibility to inspect the motor vehicle and be satisfied with the condition and state of repair. Whilst every effort is made in the preparation of this description, it is a 'guide' only and no guarantee or warranty whatsoever is made as to the accuracy of the information contained within. To this end, I see no fault on behalf of Pickles that would make your claim valid. I realise that this may not be the answer you were hoping for but I do hope that you accept Pickles has not made any false or misleading representations. Regards, Pickles CXSimilar opinion? Write a review on ieatwords.com.au!
Anu E.Gungahlin 2914, ACT
Not recommended - not worth the money
Too many unnecessary fee which adds up and cant even view the cars. buyers beware. Damage Report is misleading and did not mention the cracked windscreens. Currently in the process of complaining.
3 comments
Pickles CxPickles Auctions
Hi Anu.E,
Sorry to hear of your dissatisfaction with our service. ... Read more
I'd like to know a little more about the transaction so I can better understand what you purchased and how. Can I ask, was this a Salvage asset you purchased? Please forward any and all details (including a copy of your invoice) to me at [email protected] and I will look into this for you and respond to your concerns. Regards, Pickles CxThanks mate, have not got anywhere. Seems like a common issue reading the other reviews. I have raised a ACCC inquiry.
Pickles CxPickles Auctions
Hello Anu,
I have investigated your transaction and I find that there is no case of misrepresentation.... Read more
Firstly, Fees are necessary as this is how we recover our operating costs and generate a revenue. Viewing of assets at this auction ceased due to the Coronavirus. Damage to the windscreen is not identified specifically as it falls under the general term of Hail Damage. Hail Damage is any damage caused by a Hail Event, e.g. roof, boot or bonnet dented, paintwork damaged, rear or side windows broken, sunroof cracked, wing mirror(s) damaged and/or antenna broken, all of these (and more) are classified as part of the ‘Hail Damage’ as they are as a result of a Hail event. Any other damage noted in the Condition Report would only be that which was not as a result of the Hail incident. However, in consideration of your situation, in good faith and without prejudice we did investigate with the Vendor on your behalf whether they would consider refunding you. Unfortunately, they declined. I then offered you an e-Gift voucher ($200) as a sign of good faith (and again without prejudice) however you declined this. Therefore I consider the matter closed. Kind regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Stefan L.
- 5 reviews
Below Average Service
Too many unnecessary fees from this company. They also try to sell you an aftermarket warranty which isn’t worth the paper it’s written on. I was lucky to find an ex-gov car for a good price.
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LisaSydney, NSW
- 2 reviews
VW Passat
I won the auction last Wednesday for a 2010 Passat rego bwi06v.
The condition report was misleading and I kicked up a stink as a result I got most of my money back. The mechanic I used told me to take it back.
Its listed again for sale.
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MarkusAU
- 4 reviews
- 1 like
Pickles withhold information to get a better price.
Pickles have e-auctions, where you are not allowed to see the vehicle. Their photos are poor so things like cracked windows can't be seen and they do not answer email questions about the vehicles. Clearly happy to rip people off. Buyer beware.
2 comments
Pickles CxPickles Auctions
Hi Markus,
Thanks for the post. For clarification purposes, I thought it best to respond with a better understanding of the difference between a normal auction and an e-auction, for those unfamiliar with the difference.... Read more
An e-auction operates the same as a normal online auction, however, due to the nature of the asset(s) or business onselling these assets, it is either not practical or possible for the assets to be relocated to one of our branches. In a nutshell, e-Auctions are those where the assets are located either at their original location, or alternative location to that of a Pickles branch. Subsequently, it is often not possible to allow prospective buyers onsite to inspect these assets, hence online viewing only. In these cases you can also hopefully appreciate we may not know any more details about a specific asset other than that which is posted online. We would also not usually have people onsite to check details of a specific asset. Ultimately, fully understanding how e-auctions operate (all auctions for that matter) will go a long way to ensuring you have a better experience when buying at auction. Regards, Pickles CxThanks Pickles Cx (anonymous nice), you used 4 paragraphs to respond only to my first sentence, which wasn't the point. You missed explaining why the photos are so poor that broken windows can't be de... Read more
termined or why mention of those defects (the ones taking the photos can obviously see the defect) can't be stated in the item description or why emailed questions about items go unanswered. All other e-auctions e.g. eBay, allbids, provide the quality of detail and response lacking in Pickles e-auctions. Ultimately understanding and doing what proper online auctions do will go a long way in informing customers what they are truely getting. Regards.Similar opinion? Write a review on ieatwords.com.au!
LewisPerth, WA
- 2 reviews
Cannot believe how easy it was
Sold my car via the DIYInspect App. Actually cannot believe how easy it was, uploaded the details of my vehicle, got a reasonable offer back, sent paperwork and dropped the car off. I was literally stood at Pickles reception in disbelief asking the lady at the desk surely there must be something else I have to do, because I was expecting to be haggled with or talked down or ripped off somehow but no, it's literally that simple, absolute delight to deal with and the staff at the desk were lovely.
Zero complaints, this is the way to sell your car in my opinion, beats dealing with the weekend warriors and time wasters.
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Second hand cars
Don't buy second hand expensive cars which have zero warranty. Because people can't sell elsewhere and gives auction to sell. I paid 18k for GTR n few days later gear box problem. Email pickles but their said sorry can't help u.
Course you can't test drive.
Think before you buy ..otherwise you pick crap.
1 comment
Pickles CxPickles Auctions
Hi Don,
Sorry to hear of your dissatisfaction with our service. Please understand that when purchasing assets at Auction that you are buying said asset 'as is, where is'. ... Read more
You are correct in that, for the most part, the assets we auction are second had or 'Used', as such it is the buyers responsibility to ensure the asset is of a condition and quality commensurate with the amount you are prepared to bid. We make no claims as to the condition of assets sold at general auctions as we simply do not know the condition as we do not undertake mechanical inspections. If you wish to purchase a vehicle with a warranty then I would suggest auction would not be the right purchase option. Buyers choose auction because of the considerable value offered (cars usually sell well below market value). If you require a vehicle with a warranty then perhaps you could try our PicklesGO which is our 'Fixed Price' option, or perhaps a Motor Vehicle Dealer. Suggestion to all considering purchasing a car at auction...always, do your due diligence, check the asset prior to purchase, check the age and mileage, the general wear and tear, review the service history for regular maintenance, turn the car on and check the warning lights, turn the engine over. We even allow you to engage the services of a mechanic to check the asset. No, we can't offer test drives as we and the Vendor are simply not insured for this. We sell thousands of cars every year, and for the most part, our customers love our auctions, the service we provide and the great value they receive (asset quality and price). But, you must ensure you are familiar with what you are buying and how you are buying it, and you'll get a better experience. Kind regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellent service from start to finish.
It being my first purchase at auction every person I dealt with couldn't have been more helpful, from the first phone call to the end of the auction. Particularly the young lady at the reception and the security guard who went out of his way to show me what to do.
Thanks a lot guys!
1 comment
Pickles CxPickles Auctions
Hi Fabrice,
Just wanted to offer our sincere thanks for the great 5 stars and your wonderful comments, they are greatly appreciated, (especially on this site).... Read more
We look forward to being of service to you again soon. Safe driving, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Disgraceful conduct, will never use them again
Was bidding on a few ex military equipment lots on an online auction, and Pickles closed/ sold all auction lots prior to the advertised auction end time. I tried to contact the auction rep. via mobile, no reply. Sent an email the following day to Pickles customer service, and also no response. I'll be steering clear in future.
8 comments
Pickles CxPickles Auctions
Hi Dan,
Wonder if you can advise the details of the online auction you are referring to as this is very unusual so I would like to investigate further.... Read more
Please email all relevant detail to [email protected] and I will follow this up for you. Regards, Pickles CxThe auction was the Townsville ex military auction, 19th Feb. I messaged Trent on the night asking what was happening, as well as sending 2 emails to Pickles service desk.
Any update Pickles Cx or have you gone silent too?
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StevenCentral Queensland, QLD
Reviews
Look I have been dealing with most auction yards including Pickles over the last 10 years and I am absolutely amazed how much people pay for cars, trucks, machinery and other items knowing it is an as is where is sale. Part of the problem is to be blamed on insurance companies on what information is passed on to companies like Pickles. I will give you an example I have a cat dozer that has been written off by an insurance company they asked Pickles for a salvage cost came back at near double what I would think it was worth me knowing what was w...Read more
rong with it and the cost to fix this machine when I asked the assessor what he had told pickles about the machine he said what we legally have to so don't blame the auction yard all the time there could be another side to why the items you buy are not quite what they are described as maybe the answer is that the auction yards have to be more proactive in finding out more information on products they are selling, another idea could be anyone selling through an auction yard sign disclosure document so people who buy have some legal avenue when full details of faults or issues with items are not disclosed fully. Regards Steve1 comment
Pickles CxPickles Auctions
Hi Steven,
Thanks for the post and your very insightful comments. ... Read more
I guess the challenge is that (as you have pointed out) all auction assets are sold 'As is, Where is' so as a buyer, you need to do your due diligence. We encourage all buyers to ensure (where possible) they inspect the assets prior to bidding to ensure it is of a quality and condition they are prepared to accept. We do not and cannot guarantee the condition of assets sold at auction. We rely heavily on the vendor to disclose all they know about the condition of the asset. Vendors can comprise - Insurers, lease and fleet companies, private sellers, finance companies etc. Of those listed its practically only the Private seller who would know the true condition of the asset as they tend to be the owner/driver. All others would have limited knowledge of the history of the asset, therefore they cannot convey something that is no known to them. Simply put, auctioneers such as ourselves do not have the ability to fully inspect every asset (especially Salvage assets) detailing the definitive condition. To do so would incur such a significant additional cost that the asset may very well be sold at a price considered unacceptable to buyers. The condition report we do provide (for non-salvage assets) are based purely on a walk around where we sight obvious issues such as paint condition, bumps scrapes and dents, tyre and rim condition etc... we do not check the mechanical or electrical condition of auction assets. And even our 'limited' condition report is not guaranteed 100% accurate. In the case of Insurers, it may be that they are evaluating an asset based on its condition after an accident but may not be aware of its mechanical condition or service history. This is most prevalent in the case of Hail damaged assets where a used car is written off due to hail damage but may well have some other form of mechanical issue that has not been identified as part of the insurance assessment. I realise this is of little consolation when you have bought an asset sight unseen, but the ultimate reality is that you should only ever bid based on a sound knowledge of what you are buying and how you are buying it, and that will usually require a little due diligence; *Inspect the asset (if not yourself, a friend, or even engage the services of a mechanic), *check the mileage against the age (is it within the average per year mileage), *does it have a complete service history (check it), *who is the vendor (Fleet and Lease vehicles tend to be regularly serviced and well maintained), etc... *research the auction process, know how the process works, what are the ins and outs, what are the fees and what additional costs may be incurred (transport, red or blue slips, registration, etc...). There are many things you can do as a buyer to ensure you know what you are buying and only then can you accurately evaluate an assets true worth and bid accordingly. Again, thanks for the comments (and sorry for the long-winded reply). All the best, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
DavidSydney, NSW
Dead battery
I bought the car 3 days ago. on the day of inspection, the car battery was dead so they jump start it and said "it just need a good 2 hours charging with the indicator light on". I trusted them, then purchased the car. On the pick up day, car battery was dead, they had to jump start the car again. I drove a good 4 hours after picking up the car. Car battery gone dead again after only 30 mins of parking. I ranged pickles, their irresponsible answer was "The car battery is not under any warranty at all". It is not my fault, the car battery gone d...Read more
ead probably because they did not care for it properly when they displaced the car in their warehouse. How disappointed! will ask for a full refund of the car as it is still under 7 days buy back offer. please never ever buy cars from here1 comment
Pickles CxPickles Auctions
Hello David,
Please accept our apologies for the lack of clarity not afforded you. We do not warrant car batteries on the vehicles we auction or sell at fixed price as they are consumables and as such, have a limited life expectancy.... Read more
You certainly should have been told this at the time of your inspection of the asset and if this did not take place then we are truly sorry. Batteries in general, will last between 4-7 years depending on amount driven, environment, make or type of battery, etc... and as they are consumables, any car that is 4-5 years and over is likely to need a replacement battery at some stage soon. We do not replace them as a matter of course as it is not always possible to truly discern how much life is left in a battery and we could be replacing an item that doesn't need replacing, subsequently increasing the asset price for no reason. We can, of course, replace them (and often do) at the request of the Buyer. We should have advised you of this option and again if we didn't, then please accept our apologies. You are certainly fully entitled to return the asset (subject to compliance with the T&C's of the 7 Day Buy Back Offer) and whilst we are disappointed that we have let you down we are happy that we can make good on our offer of the 7 Day Buy Back. Please contact the branch immediately to make arrangements for the return of the car. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jeff L.asked
Why has pickles got a rule if you buy a salvaged vehicle or boat it must be removed by a tow truck
operator seems to me some one is getting a back hander I thought once you paid for it, it became
your property and it's not up to them to tell you that you carn't remove it unless it's by a tow truck if
you can remove it yourself you should not be forced to pay through nose for tow truck
No answers
William B.asked
Hi do you guys ship from NSW Dubbo to Victoria Bendigo? Specifically a PC that is on your site?
No answers
ALexasked
Commission-generating fake auction
Not good at all Rubbi.. is the wright world to use.
I win a bid and they said to me you did not meet the reserve price (scammers).
Auction is a bending a agreement if I win I must buy I could not walk a way and they must handle it in the same way.
I lodge a complain and if I take it to court, I will do.
1 answer
Pickles CxPickles Auctions
Hi ALex,
Not sure what constitutes a 'fake auction' but we operate 'real' and 'genuine' auctions every day (save Sundays).
FYI...Reserve prices at auction are commonplace. I suggest perhaps you simply Google search "Auction Reserve" to find out more.
Most sales contracts are by definition 'non-flexible' and binding. Auction contracts tend to have no cooling-off period or allow for 'buyers remorse'.
Not sure if you have raised your complaint with us, but if you like, I'd be happy to investigate your issue to save you time, effort and cost in legal proceedings at this time. Please email any relevant details to [email protected] and I will look into your situation.
Regards, Pickles Cx
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Pickles CxPickles Auctions
Hi William B,
Sorry to hear of your dissatisfaction with our service. ... Read more
Please understand that whilst we do our best to assist customers with their enquiries as best as we can it's not always possible to provide detailed info on assets up for auction. There are many reasons for this, but basically it boils down to the fact that, as an Auction house (and not an IT retailer in this case) its also not always possible for us to know the full details of a particular asset. This is more common for low-value items (I'm comparing IT equipment and such compared to Mining equipment for example). In these cases, it's also not possible to inspect a particular asset to provide more detail than that shown in the description. With the many thousands of assets auctioned weekly it's simply not always possible to provide this level of service, not to mention it would delay sales (unhappy Vendors) and incur additional cost (= unhappy buyers). I realise that this is not always helpful when making a purchase decision, however, I hope that you can understand the reason why we are not able to get the info you required. Regards, Pickles Cx