Pirez Electric Bikes
10 reviews · Statistics
Reviews
The Pirez eBike has made a huge enjoyable difference to my cycling.
Great company, product and service. I have recommended to friends.
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Not suitable for purpose
My wife and I recently purchased 2 electric bikes fro Pirez. My wife's bike, a Norco, was fine and equiped with a bell and front and rear reflectors. My bike, an XTRADA was a different matter. The seat could not be inserted because the welded in safety bolts were not cleaned out inside the tube, reflectors and a bell were supplied in a box, none of them were of a size that would fit an Xtrada. Sales were not very interested, suggested I file out the tube. After many hours have the seat fitted. Then the battery could not be properly fitted an
... Read mored locked when the lower safety bolt was in place. Obviously the bike and attachments were not checked when it left the workshop. Also no instructions whatever as to how the power system worked. Very poor service and no offers to fix the issues. Jim
Not suitable for outdoor use
We had my 12yr old daughters brand new bike converted with conversion kit promoted by Pirez as she does a 14 km round trip to and from school every day. After only 50km the chain repeatedly comes of after going over the slightest bump at one point jamming that hard it caused the chain to snap. I was told by Pirez that the chain was a consumable item, as such not their responsibility, after some argument they offered to replace it as a good will gesture but still now, 6 months later from the time it was replaced it comes of at least 3 times e
... Read morevery trip to school and again on the way home. After 6 months the electrics stopped working I took it in and Pirez advised me it wasn't covered under warranty as the motor has water in it. So now a $3000 bike has a repair bill of almost $300 after only 6 months not counting the inconvenience of the chain coming of repeatedly. This bike has had normal use being ridden to and from school and is stored undercover when home. If the components can't with stand being ridden on a road that may be a little wet from light rain it should not be promoted as being suitable for outdoor use. If your after a bike that you can ride around your lounge room and maybe put on its stand and look pretty then cant fault it but if you want to use it for what it is intended for then best to find an alternative product.
Buyer beware
If you buy a removable battery from this company, make sure you don't loose the key's and get spare keys cut while you still have them. They do not keep spare keys and the code is not recognised by locksmith's in Australia so if you loose them the battery box needs to be broken off the bike to access it.
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Replacement ebike battery
Bought a replacement battery and all seems to be great. I'm changing my review to one star. The battery in question after hardly being used has a range of about five kilometres. Admittedly it's out of warranty But given it's hardly been used, they agreed to have look at. After a 160km round trip the prognosis was some faulty cells. Apon more detailed questioning on my part they thought perhaps lack of use to be possibly the cause. They offered me a new battery at 10% off, which I thought pretty poor service. So disappointed particularly with al
... Read morel the good reviews they'd had which is why I went there in the first place. Changing my review yet again. Have spoken to Pirez and they have come to the party and we have resolved the issue. So whilst there were some issues, I am now a happy customer again.
Poor email response and delivery time
Placed my order for a Bafang Motor and battery after confirming that they had stock. Paid by direct deposit and then found out two days later that there was no more stock. After 5 weeks I am still waiting. Send regular emails to enquire and don’t get a response. Not impressed
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Best bike I have ever had
I spent months looking around for a e bike and finally got one from pirez. Bought the best one they had 18 months ago and it works better then ever. They helped me with every question and concern that I had. I highly recommend pirez to anyone thinking about a e bike.
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I wish could give a minus 5 rating
I wish could give a minus 5 rating.
Tried calling both of their numbers for 2 days, both their local and international numbers, and they finally got back to me.
I asked about the seat height on their fat albert as i didnt want to spend thousdands on a bike and then find its too high for my wife.
No worries, the mechanic will be in today and we will get the measurement to you "sir".
We guess what? Silence.
Why would anyone do business with a business like this?
This was only an enquiry for a sale, what would happen if I had paid them money? Would they ever answer the phone then? Who knows but wont give them a chance.
Professional local custom electric bike dealer
I was provided with great service by Pirez electric bikes. Stacey always contacted back and replied emails/ebay messages. They sell from small products like cables to various conversion kits up to complete custom e-bikes. They know what really works and gave excellent suggestion for my requirements.
I bought my own bike urban X2 from Reid cycles and 21ah 36V battery from another supplier and they were happy to install it for me with Bafang 350w motor which was on special so it was a really great bargain. The installation was absolutely profes
... Read moresional done. All the cables were neatly channelled and there is no loose cable anywhere and break and gear sensors were rightly positioned and fixed tightly so that they don't move at all. I have been riding my bike through all the bumps and the system has not missed one bit yet. They know what are the best settings for each kind of motor and I get excellent assist while riding and I do not think I need to re-program the motor. They gave me the bike on the date promised. I will definitely recommend Pirez especially if you are looking into fast custom bikes. I would suggest get a converted bike rather than the big brand bikes as these cost half the price with more power, speed and longer range. I might get my mountain bike converted too sometime in the future as I am really enjoying the e-bike mode as I can now think of longer distances. I ride from point cook to docklands VIC three times a week and it's been a really great experience. However, I must clarify that I have not experienced any issues yet hence I cannot comment how Pirez eletric are with their warranties and after sales services. I hope they will help and honour the warranty rather than being dud :) Honestly, glance into their e-bay or online website to see if a product suits your need before looking elsewhere.
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You chose your bike, they make it amazing
I spent 6 months researching e-bikes, reading blogs, thinking about those cheap Chinese bikes with hub motors, looking at all my options knowing I had really nice tax return coming. It wasn't until I came across an e-bike user on his sixth e-bike that he convinced me that the best option out there is a 1000W Bufang BBSHD mid motor running with a 52v battery. He did the China thing and it broke. He tried various other options. No good. So I looked for this motor and Pirez was the only Australian answer.
The website looked professional and they
... Read more seemed to have a large catalog of bikes available. Then I realised they actually will source a bike for you. Then I got my tax cheque and I knew I wanted a gravel bike... I emailed them a few times and every e-mail was answered within a business day. I requested the Reid Granite 2.0 but Reid sold out. Then I found the Polygon Bend RV from bicycles online. At first I was put off by them never answering their phone, but Stacey returned every call within the hour. I told her the bike I wanted and she was able to secure it. Let me tell you about fantastic customer service from what seems like a team of three people. I paid for the bike and kit on Friday. Tuesday the technician had my bike, was building it, and rang me to over some concerns I had. (I know nothing about bikes). He eased my concerns and at no stage did I feel like he was trying to get me off the phone. It felt like he could have talked to me for hours. The express shipped it with TNT and by Friday I had my bike. One week turn around.
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| Category | Online Shops and Bike Shops |
|---|---|
| Offers Free Standard Shipping | No |
| Offers Repairs & Maintenance | No, Sales Only |
Contact info for Pirez Electric Bikes
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