Pope Aquazone Trio Tap Timer Questions & Answers (page 2 of 3)
46 questions from our users
Why won't my handheld sprayer connection turn off
When you release the handle it still stays on
Thkx
Hi JJC,
Thank you for your question. Could you please contact our Customer Service team, as we would need more details about your issue?...
Read more You can call them on 1300 134 880, Monday - Friday, 8.00am - 5.00pm CST. Regards, The Pope TeamHi Pope team, when I set one of the zones to manual all of them come on. Do you have a fix for this or is it a programme issue?
There seem to be a number of complaints here about the failure of the solenoid on the Pope Aquazone Trio. I have the same problem. In my case the graphic on the panel shows the watering has commenced - but no water coming out. Tap is on! I first noticed this when the A zone stopped. But eventually, the B and C zones have stopped as well! Not happy!
Do I persist with returning under warranty? I probably haven't kept the receipt. Is there any way to identify the age of the unit from a serial number?
Hi Jaybee, not sure about serial numbers.. Receipts are best of course.. Unfortunately we didn't keep receipts so we just wrote it off as a bad investment and are now looking at Orbit systems. Good luck.
I think you're right. I might try to open it up, since it's virtually junk anyway.
I'll see if there's anything on the Whirlpool site.
Hi, can you set different days for diferent zones on the AQUAZONE DUO WATER TIMER 1010377 ??? or do both zones have to work on the same days???
Mine is AQUAZONE Trio which has this feature. I believe it is same just the water outlets and should work. I recommend to read he manual or check with vendor
Can I get a manual for the aquazone trio (1010378 ) as my father has misplaced it, and need to reset it?
Thank you John Vincent. email [email protected]
Hi John,
Thank you for your question. You can download the manual from here: https://cdn2.toro.com/en/-/media/Files/Pope/1010378--AquaZone-Trio-Timer-Manual.ashx...
Read more There is also a YouTube video with instructions on how to set up the timer: https://www.youtube.com/watch?v=2JDpdAz7r70 If you need further assistance, our Customer Service team will be happy to help. You can contact them on 1300 134 880, from Monday to Friday, 8.00am - 5.00pm CST. Regards, The Pope TeamHi Aaron,
Our Customer Service Team is based in our Adelaide office. Adelaide is 2.5 hours ahead of WA....
Read more Regards, The Pope TeamSolenoids stay open all the time-batteries replaced - this is second unit that has failed out side warranty period so not eligible for replacement but not happy with quality.
Any recommendation other similar none Pope/Toro products that will not fail outside warranty period but far too soon ?
I have installed the Trio, set it up as per the instructions but when I turn on the tap, one zone runs when it shouldn’t. The other two zones operate correctly. Any ideas?
Check your times are correct (AM/PM). But it sounds like the solenoid is stuck open.
Ultimately, return it if you can (read the reviews!).
I ended up returning mine as none of the solenoids would op...
I have used these for quite some time. The units last much longer if in a shaded position. They seem to not like sitting in full sun positions and the solanoid appears to stop working. I get a maximum...
Read more of 1 year in the sun but the units in shaded areas have lasted more than three yearsHi I just started searching as my pope aquazone trio has been changing time since day one, never thought about bringing it back as I thought it was maybe caused by the sun.
So it is outside guarantee. Now I see that the unit is actually faulty, does Pope stand by its product and still exchange my unit for a non faulty one?
Hi Andre,
Thank you for your question. Do you know how long the timer is out of warranty and do you still have a receipt?...
Read more Regards, The Pope TeamI purchased one from Bunnings a few months ago and it worked fine. Until the batteries ran out, which is, in my mind, problem number 1! I would have expected the batteries to last longer than that, particularly since I will be going on a 6 week overseas trip.
Anyway, I replaced the batteries and re-installed the timer before going away for four days last weekend. It appeared to be working just fine. Upon my return, I discovered that although it appeared to be working and showed all the right things on the screen including an image of a running tap, no water was coming through!
Hey, after spending $99 for the darn thing, I do have an expectation that it works! Not happy!
Hi Trudi,
Thank you for your question and I'm sorry to hear you are having issues with your tap timer. This shouldn't happen, it looks like your tap timer is faulty. There is a year warranty on thi...
Read mores product, so if you still have your receipt or proof of purchase (a bank statement if you paid by card), then you are entitled to a refund or a replacement from Bunnings.Dear Pope team - having personally had 2 of your Aquazone products fail - it might be high time you conduct a serious Engineering Review and QA assessment on your entire range of water computers. It i...
Read mores clear that any further faults will only damage what until now is a good brand reputation. Don't be surprised if all your customers who have had problems like Trudi and I have had and- just make the decision never to buy a Pope product again - now.. wouldn't that be a shame!Hi Ewan,
Thank you for your feedback, which has been relayed back to the product manager for his information....
Read more Regards, The Pope TeamI can’t get water to run through my pipe Aqua one water timer - suggestions?
How do I get the water to flow through my Pope aqua zone timer. The tap is turned on
I assume you mean the aquazone trio? If so take it back to where you bought it as it a rubbish model.
What is the rubber button for between B & C outlets.
No idea as I took the useless device back to Bunnings and exchanged it for a different brand. Lady at the exchange counter said they had a lot of returns of the Pope.
My Pope Aquazone Trio display shows it’s working, but no water coming out. Can anyone help?
I have had this system before, so know how to set it. The new one l have has the tap running on screen but doesn't open the outlet, so no water coming out.
Yes, same problem as me and others in this review. Pope need to realise there is a serious manufacturing fault with the Trio.
Hi
I bought three trio timers yesterday. Two of them run zone c continually when the tap is on regardless of setting. I have removed and replaced batteries but the water still runs, any ideas.
I already have three of these units running ok, only issue is that they randomly change the time of day
Cheers
Wayne
I would take them back and replace them. Better still, change to the Gardena water distributor. Has 6 stations that can be controlled by a single tap timer. I got rid of my pope trios as they were...
Read more too unreliable. The Gardena system has been faultless so far.I cannot get the manual to go shows the tap on the screen with drops of water but will not turn on ?? I have followed the instructions and press ok etc and manual twice to set ??? Brand new ??
Same issue we are all having. There seems to be a fundamental flaw with this model where the stations are not opening even though the display shows it should be open.
I've had my trio timer 18 months with no problems until today when I had a small flow of water exiting from outside the three outlets onto the ground weather the're programmed on or off. I'd like to know what the small rubber plug situated between outlet B & C is for?
Hi Leslie,
Thank you for your question. This plug is for a rain sensor that unfortunately never made it to market....
Read more You can contact our Customer Service team who may be able to assist you with this issue regarding the water exiting. You can call them on 1300 134 880, Monday-Friday, 8.00am - 5.00pm CST. Regards, The Pope TeamAnyone know why both zones keep turning on at the same time even though they are scheduled for different times. This happens both when put on manual mode and when it turns on automatically it’s now the third unit I have bought for this one tap only to have them all do the same thing. I don’t get the required pressure when both zones are on at the same time.
Hi Petah,
Thank you for your question. Have you tried contacting our Customer Service team, as they may be able to assist you with your issue?...
Read more You can contact them on 1300 134 880, from Monday - Friday 8.00am to 5.00pm CST. Regards, The Pope TeamIt is a faulty product design. Nothing you are doin wrong. Buy something else or risk a lot of plant casualties
my triotimer doesnt start up, i have tried replacing batteries and the screen lights up for a moment to only fade again...
i managed to get the screen to display and spent over an hour getting the timings set...
now the valve doesnt open even when the icon displays it watering
Is there a re- set button or procedure fo Pope AqoaZone 1010378
Hi Bruno,
Thank you for your question....
Read more You can find a instructural video for setting up the Aquazone tap timer here: https://www.youtube.com/watch?v=C9yHYu4QJSE You can also view the manual here: https://cdn2.toro.com/en/-/media/Files/Pope/1010378--AquaZone-Trio-Timer-Manual.ashx If you need any further assistance, you can contact our Customer Service team who may be able to assist you. You can call them on 1300 134 880 from Monday - Friday, 8.00am - 5.00pm CST. Regards, The Pope TeamHi Stuart,
Thanks for pointing this out. The manual is for the Aquazone Trio Tap Timer, however the 'How To' video is a different product, my apologies. ...
Read more The 'How To' video for the Aquazone Duo Tap Timer, (which also applies to the Aquazone Trio Tap Timer), can be found here: https://www.youtube.com/watch?v=2JDpdAz7r70. Regards, The Poe TeamGet an answer from our members and Pope representatives
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