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SatigueGreater Melbourne (Outer), VIC
Pope Grey Complete Reel
Bought this expensive hose just for car wash. It sits in the garage after every car wash and not exposed to sun or any outside elements. It didn't even last 3 years and it started leaking on it's own with water pressure. Inspected and found it had a small puncture when it was just coiled under the reel. Tried to get a refund from Bunnings and that was a mission. They said it is more than 2 years old and only can provide an exchange which I refuse. After reading the reviews here, I have lost confidence in this product and intend to stay away from this product. The Bunnings staff even asked me to deal with Pope directly which I refuse. Bunnings want to sell them but not willing to honour Pope's 10 year hose warranty. What a shame!
Purchased in January 2021 at Bunnings Warehouse for A$59.00.
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AnnelieseGreater Melbourne (Inner), VIC
What a rip off!
What's with the10 yr guarantee claim!!!!!!
As other reviews- surface of sticky black gooo. So perished it's leaving the black residue on the courtyard bricks, hands, deck - which i can't remove. Unusable. Shame also on BUNNINGS for not even acknowledging that they stocked it- doesnt appear on their data base....anymore.... No receipt so I'm going directly to POPE Australia.
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Shanon Cameron
- 3 reviews
Waste of money
If only i had read these reviews first ! Same as all the above comments, black sticky substance on the hose. Bought the "Anti Kink " what a joke. Think this hose kinks more than the cheapest hose that Bunnings sell. Definitely wont be purchasing anything that has Pope on it
Purchased in October 2021 at Bunnings Warehouse for A$50.00.
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PetePeel, WA
- 2 reviews
Pope Hose POOR Quality
We bought a "Pope" hose a year or so ago, and have had the same issue with the hose becoming VERY Sticky, black tar like residue, which cant be removed. Very inconvenient to try and handle then have to wash hands in various spirits ie Meths. Not GOOD!!!
Purchased at Bunnings Warehouse.
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SteveBrisbane, Queensland
- 4 reviews
- Verified purchase
Would Not Buy Again
Brought 2 of these Pope Storm heavy duty hoses in 35 meter length from Bunnings in 2017, so just over 2 years old & I have the same problem on both as previously mentioned by other poster. They are both covered in black sticky gum so that your hands get covered in black gunk every time I use them. They don't seem to like the sun!
Paid $139 each for them thinking they would last as they have lifetime guarantee. Not worth the money. Can only find one receipt so can't return them. Would appreciate my money back or two new hoses to replace them that will last more than a year or two.
Can't seem to buy a decent hose these days.
Purchased in August 2021 at Bunnings Warehouse for A$139.00.
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Des O.Hunter Region, NSW
Poor Quality - Very disappointing- GroPro Storm 20 meter hose
The Pope Storm GroPro deteriorated over time leaving a horrible sticky black residur over the hose, as soon as you touch it your hands are covered with a tar like substance. I bought two of these 20 meter hoses and I'm very disappointed. Went back to Bunnings but as they can't trace when I bought them and I have no receipt I can't get them replaced. Bunnings can't even find this product on their system, so I can only think it has beed withdrawn. Don't always think buying expensive products guarantees quality !!
Purchased at Bunnings Warehouse.
1 comment
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MonicaSouth East Queensland, QLD
- 2 reviews
Disappointing
I bought a Pope hose on a 2 way reel. It is ideal for what I wanted in my courtyard. However the tap attachment unscrews when the reel is moved around and the sprayer fitting cannot be adjusted from a full stream. Great idea, lousy cheap fittings
Purchased in May 2021 at Bunnings Warehouse for A$79.00.
1 comment
Vivienne S.Pope
Hi Monica,
Thank you for your review.... Read more
What exact product did you purchase? If you have a faulty fitting, then this would definitely be under warranty, as you only purchased in May of this year. You are entitled to a replacement/refund at the store you purchased the item, providing you still have your receipt or proof of purchase. If you would like any further assistance, you can contact our Customer Service team as they may be able to advise you. Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
ljwilson
- 17 reviews
- Verified purchase
Hose Pope BILLABONG
I bought this 15m POPE BILLABONG hose at BUNNINGS, which has Perma-fit connections and a 20 year warranty a few weeks ago. It has a good feel, soft and is 9 on the kink resistant scale. However, it is very flexible, like spaghett, getting twists and tangles in it constantly where I wanted to use it. I have a brass pre-fitted connector(also bought at Bunnings) that blow off as obviously the tolerance isn't right. I toyed with changing the tap fitting with a normal type to use their connector and have also purchase a new tap if the replacement ho...Read more
se is similarly affected. The overall frustrations with the the twists and the care putting it away wasn't what I was looking for, so returned it explaining what the issues were to the store man. He suggested a Pope BRUMBY, which was slightly more expensive that I will give a go. It is a bit stiffer as I hope it doesn't have the same issues, however it is little less on the kink scale. I had a misunderstanding of what was the kink scale was, and thought it had do with a twist scale. However, it has to do with getting permanent kinks in the hose and nothing to do with twists. I was always buy premium hoses, but am prepared to look at other solutions. With a number of hoses around the property, Ive found the NYLEX Triple Flex has given me good service so far. In this case of the POPE BILLABONG wasn't fit for purpose, and appreciated BUNNINGS for assisting me with a replacement. Lets hope it works out!1 comment
Vivienne S.Pope
Hi Ijwilson,
Thank you for your review.... Read more
If you run into any issues with your Brumby hose, you can contact our Customer Service team who will be happy to assist you. You can call them on 1300 134 880, Monday - Friday, 8.00am - 5.00pm CST. Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
Pope hose failure
My 35m Permafit Gropro Storm hose from Pope (purchased at Bunnings) has deteriorated after 2yrs. There is a sticky residue all over the hose and it has burst a few times. Each time it burst it wasted water as the leak went undetected for a whole day. The sticky residue not only is hard to remove from your hands, it has damaged my timber floor boards. I have now returned my hose to Bunnings and i am awaiting their response on warranty.
Not impressed.
3 comments
Vivienne S.Pope
Hi Serge,
Thank you for your feedback and I'm sorry that you have had this issue with the GroPro Storm hose. This particular hose has a lifetime guarantee, so if you have your receipt you should be able to get a full refund from Bunnings.... Read more
Regards, The Pope TeamCan you advise what i am to do as i cannot find the receipt. Serge
Vivienne S.Pope
Hi Serge,
Please contact our Customer Service team on 1300 134 880 from Monday - Friday, 8.00am to 5.00pm CST. They will be happy to assist you.... Read more
Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
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darrl wilsonCentral, SA
pope hose
I brought a $100 dollar, thirty meter pope hose with crimped brass fittings from bunnings, it bursted twice in the first three months . i will never ever buy a pope product ever again.
1 comment
Vivienne S.Pope
Hi Darrl,
Thank you for your feedback. I'm so sorry to hear that you have had these issues with our product. All Pope products are tested at our Adelaide engineering facility - both when they hit o... Read more
ur shelves, and on an ongoing cyclic basis, so it's very disappointing that the hose you purchased is not up to standard.Similar opinion? Write a review on ieatwords.com.au!
murraydevonport
- 2 reviews
useless novelty
purchased 20metre storm heavy duty garden hose, rated 10 kink resistance, hopeless . i dont know how they get these ratings.because i spend more time untangling than watering expensive toy, very peeved
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MarkoMelbourne
- 3 reviews
Great product!
I bought the Pope Brumby with brass fittings. Never leaked once and I water most days and never turn off the tap. Go for brass fittings and not the cheap plastic
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mopheadVictoria
- 5 reviews
Hose fittings
We have used your products forever, but not any more. Your hose fittings leak at the tap and even on low pressure the fitting connection to the hose lets go. We have replaced these many times, but what a waste of money!
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Not happy Pope!Perth
- 2 reviews
- 1 like
Very poor quality for the price you pay for the product!
Given that the Pope website and packaging states that their products are of good quality is very misleading because here I have a Pope hose pipe which I have used moderately and taken good care of it when not in use to find that the fitting that connects the hose pipe to the tap has the thread worn out. Before that, the fitting used to leak and sometimes give in to the water pressure from the tap to burst out spraying water everywhere.
Why not make your connectors and fittings non rusting metal or copper? I wont be buying Pope again. I would rather go with a company that actually sells good quality products and delivers on its promise on their claims of providing a good quality product.
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BruceSDuncraig
- Verified purchase
Garden hose not good due to curling and kinking
It was the most expensive 12 mm dia garden hose at Bunnings ($135 for 35m length) and had a kink resistance of 10. When the hose receives water pressure, it curls up and kinks like a dying tiger snake. When the water pressure is released, the hose uncurls. The hose is too soft and flexible, and is like a rubber band. It is no good as a garden hose as you are always fighting the curls and kinks. I have scrapped mine (bought Sep 2017).
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TonySydney, NSW
- 5 reviews
- 4 likes
Unreliable product
I bought one of these and within weeks, one of the hose attachments broke, and also the hose gun begun leaking. I had to replace the attachment, and the gun leak only got worse to the point of being unusable within a year or so. My sister has also bought a hose reel from Pope, which failed immediately after purchase. Not worth the money, seems a very high failure rate
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JohnSouth East Queensland, QLD
- 6 reviews
- 4 likes
hose attachments : slipping/fastening/clamping.
So your hose keeps blowing or slipping off the connector under pressure.How do you fix this without buying those $135 special hoses. It's so simple, you can fix this problem for about $4.
I live in an area where the water pressure is very high. Whenever a kink developed the hose would blow off at either the tap or hand piece.(you know what I mean). I now never have that problem and can leave the hose on all day and it will not blow. In fact I could tow a car with the hose and couplings
All I've used is the blue PVC pipe joining liquid (u...Read more
sed by plumber to fasten plastic pipes. For the less experienced here are the details. Making sure that the hose and connector are dry paint the inside of the hose with a thin layer of blue glue. Then paint the inside surface of the hose fitting with the same glue, Fit the hose into the hose fitting in the normal manner according to the manufacturers instruction. Don't delay between application of the glue and joining; as the glue goes off within a minute. Remember to fit your screw on bit first. And yes you cant take them off once set. The hose fittings I'm talking about are relatively cheap so once fitted that's it. I allowed a day's rest before using the hose. That was two years ago and it has not blown off since. Make sure you do the same for both ends of the hose and any other connectors or couplings in between. This same principle could be used for garden irrigation/ spray and drip systems.Similar opinion? Write a review on ieatwords.com.au!
Barry CooperMid North Coast, NSW
- 3 reviews
Great Hose but cheap Fittings
Purchased 2 of the more expensive Pope Spectrum garden hoses with Crimped Fittings and 15 Year warranty but the fittings on one the hoses has fallen to bits ! It is used for Used for domestic purposes ! Have had to cut the end fitting off and replace with a screw on fitting which was the main reason for the addition expense in buying a quality hose. I cut the fitting off to complete the work I was doing but now Very disappointed that Bunnings have advised that the warranty does not cover the end fittings????
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Questions & Answers
Barny Hasked
What is the sticky build up that accumulates on the outside of the hose, how how to get rid of it?
1 answer
Vivienne S.Pope
Hi Barny,
Thank you for your query.
Can you please contact our Customer Service team who may be able to assist you with this issue? You can call them on 1300 134 880, from Monday - Friday, 8.00am - 5.00pm CST.
Regards,
The Pope Team
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Des O.
Update, whilst this particular product was usless, the service from Pope in getting a refund from Bunnings was second to none, thank you.