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Reviews

4.8

1,255 reviews
5
(1,179)
4
(21)
3
(3)
2
(5)
1
(47)
  • Customer Service
    4.9 (911)
  • Job Satisfaction
    4.9 (824)
  • Product Quality
    4.9 (861)
  • Return Claim MadeYes (54) · No (749)
  • Warranty Claim MadeYes (68) · No (768)
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Reviewer Photos & Videos

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  • Verified customer

Very happy

published

Stephy at Grand Central 2 shop replaced the screen protector on my iPhone X & it looks like new! I have used this store before and always get good service. Thank you

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Always happy to see a returning customer, thank you for your review.

PTC Willows

published

Julie from the Willows PTC done such a great job helping my husband and I out today! She was very easy to communicate with, and was so friendly :) Her customer service was exceptional. We will definitely be back to see her.



1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

That's great! Wonderful that Julie was able to assist you and your husband with your questions.

Gc1 Susie is amazing !!!!!

published

Susie is amazing she provided me with great customer services with a friendly attitude and smile! I got everything I needed for my phone And I couldn’t be happier with the service!

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Great to hear Allie, we were able to assist you with all your phone needs.



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Fixed my phone speaker

published

Ptc clifford gardens shop served by Jessica, speaker on galaxy s7 was fixed quickly and works well now, cheers for that, got heaps of screen protectors wnd phone covers, cheers

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you for your review.

PTC Clifford Gardens

published

Been here a few times now Very happy with the service and my phone is fixed with the drama I had...
big thanks hung and Jessica at Clifford gardens Toowoomba Queensland

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Awesome, always great to see return customers.

Alisha Wight

Alisha WightDarling Downs, QLD

Perfect and quick service.

published

Love PTC Grand Central. Vanessa and Tech Xian were lovely and professionally. Only took 1 hour to replace both cracked screen and battery. 6 month warrently on battery and a lifetime warranty for screen. Will be visiting again !

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Awesome feedback Alisha, we look forward to seeing you again in the future.

Amy T.

Amy T.North Queensland, QLD

Stockland Townsville

published

I needed help getting a protector and the lady who put it on for me (Erin) was professional very happy and helpful. I will be back and would recommend this store.

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Awesome feedback Amy, PTC looks forward to seeing you again in the future.

Excellent service

published

They fixed my iPad when everyone else said they couldnt. Was fixed within 5 hours. So happy with the service I received. They were friendly and professional. I will definitely use this company again.

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Awesome! Thank you for your feedback Rosie.

Barb

BarbDarling Downs, QLD

Excellent Service

published

Mitchell at PTC Grand Central, has provide me excellent customer service and help me with my phone issue. I would come back again for any dramas that I have with my phone.

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Barb.
Wonderful to hear that Mitchell was able to resolve your phone issues. Thank you for your feedback.

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Sydney store

published

Good customer service and experience .i been cominh back to this store couple of times and purchased few things they have lot of variety of phone cases and.with reasonable price.

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Glad to hear you enjoyed another great experience at PTC!

Morgan

MorganNorth Queensland, QLD

Screen protector help in Stockland

published

Went to Stockland Townsville store to get help with a screen protector and they helped me straight away. I will be back for any other phone needs. Thanks again PTC!

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Morgan
Glad you enjoyed your experience at PTC Stockland. We look forward to assisting you in the future.

Yeet

YeetNorth Queensland, QLD

Always awesome service!

published

Love this place, I came in to get me a Lifeproof case for my i11 and the range of colours were amazing! The staff were friendly and Julie was very informative. Will recommend to others.

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thanks for the great feedback.

Very helpful

published

Very helpful with apparent non charging tablet that ended up was charging, just loose cord. Seems all good, was thinking a new battery may have been required. At PTC Willows

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Eric
Glad to hear you had a pleasant experience.

Top Care Phone Accessories + Repair

published

Went in to have my phone looked at as it wasn’t charging for a few weeks. The ladies there were very professional and pleasant. They cleaned out the dust that was preventing my charger from going all the way in. I highly recommend this business.

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Matt!

Kirstie B.

Kirstie B.South East Queensland, QLD

  • 2 reviews

Service was great was good on warranty.. would highly recommend. Ruth was very helpful..

published

Service was great was good on warranty.. would highly recommend. Ruth was very helpful.
This is the second time I have been and seen Ruth and both times she was very helpful.

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!

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Maltesemanor

MaltesemanorSouth East Queensland, QLD

  • 2 reviews

Excellent and prompt service

published

I have never used this business before today. The lady was professional and friendly and gave me a quote. ipad was ready at the time quoted. Very happy. Good job

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!

Sharyn H

Sharyn H

  • 2 reviews
  • Verified customer

My new iPhone 11ProMax case and NanoXtreme Guard screen protection :)

published

I shopped everywhere including Telstra shop and chose the PTC- shop 1, Grand Central in Toowoomba, Qld . Jessica has excellent knowledge, and I think the best local variety, and more importantly the quality I was looking for . Thankyou . I very much appreciated .
My phone looks great and is safe, and has full lifetime warranty on the screen protection, included .

2 comments
Sharyn H
Sharyn H
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Very lovely of you Sharyn, thank you for your review it is much appreciated.

Rai

RaiSouth East Queensland, QLD

  • 2 reviews

Very poor quality

published

Very poor quality screen replacement, only told the cheap price means it's a cheap quality screen after the repair. Screen lasted less than 24 hours, the functionality was extremely poor along with the display being significantly less vibrant. Told I should have opted for the higher quality which wasn't even offered prior to the repair. Happy to take your money with no transparency until after having issues.

3 comments
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs
Rai
Rai
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs
Michelle

MichelleFar North Queensland, QLD

  • Verified customer

Repair and new tablet case

published

Julie was fabolous, patient and help with other issues I was having with my phone. Thanks heaps for you fun and kind service. Recommend to all my friends and family.

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Michelle!

PTC Northlakes 1

published

Amazing service from Ada, I would highly recommend to anyone. She completely cleaned my phone speakers and installed my screen protector perfectly. Thank you so much for your email professional service!

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Desi!

Page 3 of 63
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Questions & Answers

Denise

Deniseasked

How much to get front screen and LCD replace on Samsung galaxy s9

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Denise, thank you for your enquiry. As we do have different options I would suggest that it would be most helpful to check out our website for a full price list: www.ptc.net.au/repair

If you have any further questions please do not hesitate to contact our customer service team on [email protected]

Thank you Denise!

Kurt M.

Kurt M.asked

hi there how much woulod it cist to fix an iPhone 6 plus lcd screen

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Kurt. You can find our full price list and book an appointment on our website: www.ptc.net.au

Kurt M.

Kurt M.asked

how much to fix an iPhone 6 plus screen

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Kurt, thank you for your enquiry. It depends on what quality screen you are after. We have a full price list on our website www.ptc.net.au/repair and you can also book on our website.

Get an answer from our members and PTC Mobile Accessories and Repairs representatives

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