Unable to get verificaton sorted for more that 6 days despite visiting Aus Post and provding passports
No such thing as 24/7 support. No wekend support
Overseas customer care. No Australian Call centre and all they can tell you is that the relevant team is looking into it. They cant put you through to relevant team as it is outsourced
Would never use this company ago

The card works but has some really stupid features. As an airline based card, should be optimised for international use? - No - to access the card online requires (no choices) a working phone for a security code, therefore, if in a country without much of a network, or if you choose not to bother with a phone on holidays - no access. Even at home, after account number surname, PIN and security code - to look at a statement requires a further password. Finally - no email or message contact, has to be by phone - NO CUSTOMER SERVICE to speak of.

Bpayed money onto my card 6 weeks ago when overseas. It left my bank but never got onto the card. Got home, called qantas 10 times. 3 weeks ago they said theyd return it. Still waiting... Never using this card again ever.

For no reason, my card got locked three days ago, I tried to ring and I didn't have any luck, emailed them and got a reply as they need to talk to me, I provided my contact details and answered every single question they asked, however they didn't reply.

I have tried calling this morning and the service won't let me get past my date of birth, and kept me going in loop for no reason.

Finaly, by following a different way I have got in touch with a customer serivce officer, who didn't answer any questions, instead he was blaming everyone else, he looked like he didn't know what he was talking about.

Don't bother and find another card

I had a problem with the card being locked in Italy. Despite 4 emails, I have still not received a response nearly one month later. I recommend taking an alternative card (which I did, fortunately). I would have been stranded otherwise. The help line involves long wait times and very expensive call costs - I gave up. I have tried calling now that I'm back in Australia and the service won't let me get past my DOB. Keeps returning me to the identifying loop of questions. HOPELESS! Will never use again.

Does not reconize my PIN if I want to obtain cash at an ATM. Can only use it for small purchases at tap and go as my PIN does not work. Have sent emails requesting help but have not received any reply.

Trying to get in touch with anyone on this is useless. The concept is a good idea but sometimes there are glitches in the time it takes to reload/unload funds. I would recommend a back-up plan and travel with cash as well

I traveled to UK, Portugal & Spain and tried to withdraw money 5 different locations and banks with no luck.
When I returned home I rang the unhelp line and received no help.
Unlike the NAB travel card worked great and got overseas assistance.

I travelled to Germany and tried to use the card at an ATM, but the card doesn't work. ATM asked
for the PIN then rejects the card straight away without asking for: CREDIT or SAVINGS. Qantas Cash
Cards are rubbish and don't work in Germany. Error message comes up: Your bank declined your withdrawal request (there were more than 1800 Euros in it). This is false advertising - I was stranded in Europe without being able to access my Euros. Very frustrating, had to call from overseas their Call Centre and waited more than 10 minutes - staff very rude and unprofessional. DO NOT USE AND RELY ON THIS CARD - YOU WILL BE OVERSEAS WITHOUT BEING ABLE TO USE IT.

We are in Barcelona and unable to use our cards except for small purchases under 30 euro as their card machines do
not have a facility to press ‘credit’ and just entering your PIN number doesn’t
work. This card does not do what it is
advertised to do. Will be lodging a complaint to the regulators on our return.

If you don't have access to a phone connection to the help line, nothing can be done. Customer service is rude. A nominated relative can'r even help in Australia. I understand the need for security, but not being able to access money because the pin won't work was very hard.

- got charged late fee before even using card, doesnt even have online auto debit options. have to fill a paper form and post it to get that done
- customer service is poor, called 3 times to a rude agent, platform issues as well with website and app throwing issues often
- qantas points are poor value as well with good products not available most of the time
with high yearly fees this experience i just unacceptable.

Qantas travel money no ATM in Lisbon accepts my card because it says pin is wrong but all phone contacts with Qantas/ MasterCard with Non English Speaking Call Centres! Talk about “great custtexperience” feels like fraud to me