I transferred $5000 onto the card a week before travelling. I couldn’t activate the card as the number on the card was incorrect. The card was useless as I couldn’t get a new one before travelling. I asked for a refund and I was given $4400. So for giving them my money for a week I was charged $600 for the pleasure

I am not sure what has happened to qantas cash card! We used it beginning of last year overseas and had no problems! but now...worst service ever!! Cant activate a new card - keeps saying not an Australian resident or under 16 years of age-which is not the case! numerous calls ( put on hold for over an hour) only to receive an email saying problem had been fixed - but it hasn't. Still no response. The website keeps crashing - saying it has technical issues!
Will definitely not take the risk of using overseas now given such bad customer service. Now to transfer my money out....

App (and website) keeps crashing. Gives useless excuses and keeps you from using your own money. Tried several times to rectify, however Completely ignorant and careless support staff. Unable to access money.
AVOID USING IF YOU’RE TRAVELLING OVERSEAS

Despite using the correct details I was locked out of my cash card account.interesting to read below how many other people having the same trouble.

Qantas/MasterCard get your act together. Useless!!!

Qantas Travel money team made an incorrect transfer/reversal from my travel money card back to my bank account. Over 1 week without my money and repeated chasing and follow up on my part and no one can tell me when I will get my funds back. Worst process and service ever, they don’t give a rats about their customers needs. This was their error and nothing has been done to resolve swiftly at their end. Avoid using at all costs!!

I wish i read these reviews before loading UK pounds onto my card. They have a promotion on if you load more than $5000 dollars onto your card you get two Qantaz club passes. I registered and loaded the money and never heard a thing about it. I rang them and i m told you dont get them till 6-8 weeks time. That is good as i am travelling tonight . I just hope i do not have issues like what i read hear . Kicking myself i did not read the reviews before hand and so many of them.

Help and support says we can download our transactions with CSV files but when we called a support team, that function is no longer available. All we get is stupid PDF file and we can't copy and paste those figures to our excel spreadsheet.

I thought the zero conversion and ATM fee would solve my problems. Loaded $50 to test the card and soon realised that not all Cuscal operated RediATMs with pin changing facilities are created equal. 3 out of 3 failed. Admittedly in hindsight 1 of the 3 did not have pin change capability. Qantas Travel Money were useless in directing me to a suitable ATM to change my pin and have no control over their 3rd party operated ATMs. If I can't do this one basic task before leaving the country, god help me if I have a problem whilst away with this card. No thanks.

Lost my card had to chase them and chase them to replace.

Despite their online recording says you can change pin online you can't.

It refers you to a Redi Teller machine and at that machine to do anything including just get a balance costs 2.50.

You cannot change the pin there either all you get is a balance or withdraw. I am sure if you could change your pin there they would charge you.

How does this card get a Canstar rating.

Had my cards stolen in Athens. Messaged Qantas twice and they got back to me 8 days later but did not answer any of the questions I asked. Since I have been back I have repeatedly tried to call them only to get a message to say that "they were experiencing a larger volume of calls than usual and please call back later". So I emailed them asking to call me and they have not responded. The Commonwealth Bank responded immediately.
If you were travelling alone with only a Qantas Card you would have serious issues. Think carefully about using this card

I have travelled recently in The United States and Italy. Sometimes my card worked, other times not. My pin was rejected, so I got a new pin. It worked, and then it was rejected. I got a third pin which worked for a time and then not. I found my original pin would then work, but then not. So I am now home with a lot of unused money on the card.

Waited 30 days for it to turn up, now I have to download verification form and take it to the post shop during work hours because it won't accept my driver's licence or passport. I am travelling in 2 days and most definitely will not have this card activated in time. Qantas you can shove your poor excuse for a travel card!