Qantas cancelled flights due to COVID. Decided we wanted a refund. Originally told 1 week, then 3 weeks, then after waiting on the phone for an hour told 8-10 weeks wait because they are short staffed. What about using the staff that were stood down? Now after expecting a refund of $800 only $80 received. Typical, no explanation, no communication NO CUSTOMER SERVICE! Will now have to make a 4th call to find out why I only received 10% of my refund ... really looking forward to being on hold for another hour before being able to speak to someone.

After travelling to exmouth your baggage handlers run over my fishing pole in a designed bag
Then they did everything to stall an avoid repairs
Yes im still getting fu around

After travelling to exmouth your baggage run over my fishing pole in a designed bag
Then they did everything to stall an avoid repairs
Yes im still getting fu around

Qantas continues to accept millons of taxpayers dollars while putting off 20,000 workers but still cannot refund fares paid for 6 months ago and cancelled as Qantas is not operating due to COVID-19. It also refuses to refund cash it has held for 6 months as seat selection fees. How can this be justified?.... Try calling QF and you will hang on until disconnected, over and over..... just the pits.

I had booked a flight which I unfortunately had to cancel due the Coronavirus pandemic. when I rang them they asked me if I wanted a call back as there was a 3 hour wait time. ( I later realised this call back option was only available in the morning) I got the call back after 5 hrs. One flight was refunded, and for the second flight I got a credit note, at this time I was informed that the second flight was non refundable. Today I have been informed that my second flight will be refunded. In these tough times the wait is acceptable and I can wait for the refund also. If I do not get my refund, I may need to change my review.

Qantas cancelled our fares before implying we had to pay cancellation fees.
Then they immediately reversed their decision when we confronted them by phone, only to be sent an email that further implied we would be charged a cancellation fee.
After spending 3 hours 45 minutes on hold, Qantas refused to confirm in writing that a cancellation fee would not be charged before HANGING UP! Well, ombudsman and court is the next step as we understand our consumer rights - Qantas the service provider is unable to provide the service as per sales our contract of sale (air fare). It will be a pleasure to pursue these parasites!

Booked and paid for a domestic flight (Brisbane Mackay) online through my frequent flyers for first day out of isolation, payment accepted then received an email from Qantas saying flight is cancelled and a flight credit issued (284)(even though they were still selling the same flight the next day) looked online for an alternative (SYD BNE) 1/4 the distance $199, redeemed the voucher on Qantas site, same flight red e deal on redemption page now $289. Absolutely disgrace & disgusting Qantas are profiteering from the Covid 19 pandemic

Shout out to Qantas. After the spread of the virus; Qantas alerted us via email we could change or get a credit via our agent for flights booked. I'd booked via a third party agent, based in Spain, that did not return emails and was uncontactable. I was concerned as I'd read others had lost money with this agent. Called 131313 and they helped me immediately. Grateful. Will always book direct with the airline in future.

You can't make booking changes if you have a flight transfer or want to pay with a different card. The phone doesn't even offer the call wait time and hammers you to change your booking online.

Its very easy and efficient to book and pay online but impossible to get any service afterward and is no cheaper than booking privately.

I personally would not recommend this service to anyone or ever use it again.

Qantas is a national disgrace.
Care factor - zero
Very quick to take your money, but when I refund is due it takes 3 hours to get someone on the other side of the line and then they are most unhelpful.
What has happened to this airline, frequent cancellations, no valid reason.
I will not fly with this airline if at all possible.

I travel interstate for work about once or twice a month. On every single one of my previous 4 trips Qantas has cancelled a flight and bumped me onto a much later one (like several hours later). Explanation given is that traffic control at destination or origin has deemed weather to blame, even when it’s barely sprinkling. It is absolutely disgraceful, especially when notification is give just before boarding is scheduled.

Minimum 2 hour wait on phone to change a flight as online doesn’t allow to change or cancel flight. Booked flight On qantas.com due to specific arrrival time needed. Immediately after booking flight on booking acceptance page I was notified of 2 hour delay. This could have been stated prior to purchase. This is actually misleading and false advertising as they already new of flight delay.

Tried to ring quantas waited 2 hours then got cut off. On two different occasions I have requested call back and it hasn't happened. Worst call centre. Virgin is much better

Tried to change my bosses flights online but was unable to do so, had a message stating i had to call customer service. The flight out was the next day and the return flight was 5 days later. I could not change either flight.
I called customer service and was on hold for 1 hr 40 mins and then gave up. Think its ridiculous to have to wait that long for someone to pick up the phone

Every time you need to call Qantas there is a minimum 1 hour wait. Constant flight changes that ruin holiday plans. Disgusting service. Use another airline if you want a reliable service.

I have been on hold for over two hours trying to cancel one leg of my booking which you can't do online.
This also happened in Perth when they cancelled my flight back to Sydney. There was an earlier flight but could not get through to Qantas I was on hold for half the driving time from Geraldton to Perth and eventually hung up.