Qantas Questions & Answers

A voucher should be valid for travel anywhere with the same carrier.

I agree with Mr Gibbs. But ask Qantas. If you call early in the morning they do call you back.

Yes it is manned but expect to wait in excess of an hour

They did have a call back system but that has since gone

After reaching a consultant they say it is fixed but it isn’t so you need to keep calling and hopefully connect to someone who wants to help

Unfortunately with the huge workload it is more about getting through numbers than resolving the issues

Good luck

No call back
Phone call disconnected after 2 hours
Has happened 5 times

Wanting to cancel flights.

Cannot do it on the Qantas website
Cannot contact Qantas by any means.

Qantas has advised by text and information on its website that flights can be cancelled through means on its website.

This isn’t available to me.

Advised to contact Qantas Help Line.

Catch 22

In my opinion, the staff behaved like they did not want to even be there. If you love your job you give it 100%. It’s unfortunate for the client because the terrible experience is received at the front end of the business!!! That’s the first impression! As for refund, I’m not holding my breath. Google “qantas news “ and you’ll soon learn you wouldn’t want to work there either. There is enough competition now to not make the same mistake twice.

I definately would be asking for compensation, i have always found them willing to sort issues out. Recommend using the live chat option on their home page rather than phone calling. You can wait on hold a long time and get frustrated.
All the best and update the outcome

Did you ask for compensation and were you successful? Just interested - I've complained about many substandard things with Qantas this year and they seem to not give a toss!

Don't be a dildoh and put in a dispute with your credit card provider for goods not rendered ffs!

it's not quantas its edreams playing games with you, check the fine print basically you need to call the airline and clarify again what needs to be done then speak with edreams if you getting no where call the ombudsmen they will help you resolve this dispute exolain to edreams you will take further actions

Initiate a bank chargeback and get your money back! F.uck Qantas!

Only if you ask

They can take quite a few weeks to respond, and don't expect much empathy

Yes i got my answer and it was nothing to wich am most certainly not happy with I spent two days in Dubai with same clothes on no medication and was in a panic so not happy with the outcome

Forget it! Or send an email directly to the CEO Alan Joyce. His email is posted on the internet. If enough people contact him directly, maybe he will realize what an absolute rubbish airline he is running.

If you lodge a feedback request on their website, they'll probably call you back... within a few weeks to a month. And don't expect them to be very helpful, let alone friendly. Worst airline on the planet!

You might have sorted it by now but two suggestions: you could call during an off peak time or try and correct online as that's where you booked it. I've found sometimes the wait is long but no different to Telstra etc. the longest I've waited would be about 15 minutes.

I agree with the first comment and disagree with reply. For the last year I ALWAYS wait for at least 45 minutes on the phone no matter what time of the day and night . Why ? During the day they take to many calls for NOT enough staff because they trying to save money and focus on Poor Customer service.. Customer Care word does not even qualify. Evenings are as bad because maybe there is ONE person taking all the calls so either way your wait is between 45 - 190 minutes, once I waited for 3 hours from 11 pm till 2pm and the call was disconnected.
I stopped trusting Qantas, they are not the same anymore.
Time to fly with other companies !!!

I also disagree with 2nd comment. The call centre closes after 10pm but you don't know that as your call continues on hold to be kept assured that you will be answered shortly. They don't even advise you the call centre is closed.

This sounds like Travel Agent A stuffed up, nothing to do with Qantas. You need to take this up with the Travel Agent as what they told you they were doing (putting the fare 'on hold') is actually not what they did.
I had too many bad experiences with travel agents and have found booking through Qantas direct (online or phone) a breeze.

The internet booking applications are international scams and time wasters, a total shame for Australia and the PM for permitting it. Our politicians are not worth the nappies I changed 50 years go ...still pissing me off.

I try to avoid phoning businesses with any complaints for that reason. I put my complaints to Qantas in a letter addressed to the CEO, Alan Joyce. That way you also have the benefit of not forgetting something and being more explicit than when perhaps being asked questions over the phone. A couple of weeks after the letter, I received a phone call from Qantas acknowledging my complaints and assuring me that they would be brought to the attention of the staff on that particular flight.

Thank you, that's great advice. How do you send it to him? Is it via their head office address?

No, no one works in the call centre judging by the dozens of similar complaints. I too have experienced the Qantas two hour on hold relentless self promoting dribble that you are forced to listen too.
I am confident that there is a room full of phones connected to an automated self looping tape recorder, without staff, otherwise known as the Qantas customer call centre.

I'm not so sure with this flight route as we only Qantas for our North America trips and found they are fantastic.

I agree Qantas will make passengers very ill with the food they serve I had mould all over the celery they served on one of my flights. Now they expect me to pay a change of flight fee plus service fee you really are a joke Qantas
I'm happy to supply you with my details if you request

I have just flown economy from Sydney to Perth and was served with tem. a meal that was very ordinary and improved only after I put salt on. It was a larger portion but very inferior to my last meal

Don't fly with them,if something goes wrong you're on your own
.I had to use the services of the Airline Customer Advocate as customer services were so inept.

It is a lottery as not all the A330s have yet been refurbished.

Many of them do but not guaranteed I guess in case of aircraft reshuffle. I love those seats and combined with their unbeatable safety record, best airline to fly with. I have friends who work for Cathay and get cheap flights. Even they try to get Qantas flights instead of their own carrier.

I also read all the reviews about Qantas and I came to the same conclusion that the people who are replying in a rude manner seem to be the same 3 pseudonyms and I also thought they must be 'plants' by Qantas.
Ultimately if Qantas cared at all about these reviews they would take the time to reply in an official capacity and they would consider the feedback they are getting from this website. It would be in their best interest to do so - but I don't think they care at all. (Of course, this is just my personal opinion but I concur with your thoughts.)

Not sure I agree. If, as you say, the rude replies were written by a very small proportion of people, I think those people don't know how to act, and therefore write, appropriately. Big call saying they are 'plants'. There are always idiots (& haters) out there.

Do Qantas EVER reply or follow up on bad or good reviews. I am not sure as it seems more and more complaints and Qantas will loose $400/600 million dollars this year !!!!!!.maybe they are doing something wrong !!!!.good luck for the future. Qantas ..Listen to the complaints from Aussie people who want you to succeed.