After multiple phone calls and multiple checks and cross checks with Qantas I'm still waiting for the refund of our two cancelled business class tickets to Europe end of March 2020. Tickets were booked through Qantas website. No travel agent involved!

Was in Spain en route to Amsterdam to fly home in June
Caught caught up in the Covid horror and had to return to Barcelona to fly home to sydney
Qantas would not allow us to change the departure airport from Amsterdam to Barcelona even when we offered to pay the difference neither did they offer a credit for the flight (which they were telling Australians they were doing)
They made us buy a brand new return ticket to get home from Barcelona and guess what when we got home our insurance doesnt cover Pandemics either
UN AUSTRALIAN

Qantas continues to accept millons of taxpayers dollars while putting off 20,000 workers but still cannot refund fares paid for 6 months ago and cancelled as Qantas is not operating due to COVID-19. It also refuses to refund cash it has held for 6 months as seat selection fees. How can this be justified?.... Try calling QF and you will hang on until disconnected, over and over..... just the pits.

From the start Qantas has been a nightmare with customer service. I saw a deadly virus was running across the globe and they basically had told me to fly or lose all flight money. Their call centre was leaving me on hold for up to 5 hours prior to the pandemic.
Also they went against their policy of offering a refund when they cancelled the flight because our government had banned international flights.
Now they have received government payments and they took my early seat selection money. Let's not forgot the voucher they gave me as a refund, which can't be used during peak times even though I booked in a so called peak time. I felt like I was dealing with a crime syndicate not a national airline.

I had booked a flight which I unfortunately had to cancel due the Coronavirus pandemic. when I rang them they asked me if I wanted a call back as there was a 3 hour wait time. ( I later realised this call back option was only available in the morning) I got the call back after 5 hrs. One flight was refunded, and for the second flight I got a credit note, at this time I was informed that the second flight was non refundable. Today I have been informed that my second flight will be refunded. In these tough times the wait is acceptable and I can wait for the refund also. If I do not get my refund, I may need to change my review.

Qantas cancelled our fares before implying we had to pay cancellation fees.
Then they immediately reversed their decision when we confronted them by phone, only to be sent an email that further implied we would be charged a cancellation fee.
After spending 3 hours 45 minutes on hold, Qantas refused to confirm in writing that a cancellation fee would not be charged before HANGING UP! Well, ombudsman and court is the next step as we understand our consumer rights - Qantas the service provider is unable to provide the service as per sales our contract of sale (air fare). It will be a pleasure to pursue these parasites!

Booked a business class return ticket from Sydney to HK and the flight was cancelled before our trip back to Sydney. Was told by our agent that Qantas will only refund less than 1/4 of the original ticket price even when Qantas is the party initiated the cancellation. I called multiple times and my calls never went through. I wrote a complaint letter to Qantas customer service and no reply from them either. Extremely disappointed at their service standard.

Followed their request to go online and cancel/credit my classic rewards booking on the website there was NO option to credit the booking so I canceled it.

I haven't received a single email or phone call about my request. My flight was due to fly today and obviously the airline canceled it a few days ago, I thought great now I'll get my refund. Still no communication.

I've tried to call and every option I try on their number the line disconnects as soon as I make a selection. I've been a loyal customer for years. The COVID-19 situation is no excuse for a company to treat customers like rubbish take their money and slap them in the face with zero communication and then demand the government step in.

Just give me what I am owed!!!

Booked and paid for a domestic flight (Brisbane Mackay) online through my frequent flyers for first day out of isolation, payment accepted then received an email from Qantas saying flight is cancelled and a flight credit issued (284)(even though they were still selling the same flight the next day) looked online for an alternative (SYD BNE) 1/4 the distance $199, redeemed the voucher on Qantas site, same flight red e deal on redemption page now $289. Absolutely disgrace & disgusting Qantas are profiteering from the Covid 19 pandemic

Keeping people's money in times of hardship

Be WARNED if you have made a flight booking with QF points and cash. QANTAS will treat the booking as a cash booking and will not give you the QANTAS FREQ FLYER cancellation options. The only way to cancel the flight is to pay $200 PER PERSON cancellation fee.
Too bad if you have lost your job. There is no way QF or any airline will be flying to Bali in June.
Where is the compassion? It is saved just for the TV CHAT, not from Customer Service.
No one will be flying to BALI in June but QF has only cancelled flights to 15 April.
What a joke and sad indictment on QANTAS.
Fly with someone else when the world resumes !!

We cancelled our trip to Japan costing more than $ 4,000 but we were refunded only $500 of the Tax. And, now QUANTAS wants a free Government Taxpayers support? What a rip-off from the public. And claiming from the Insurance! Forget it. All be aware!

We received no information with regards to our return flights with Qantas from South America and they were uncontactable. We were not able to bring forward our flights or make any changes to them online. We had to book new flights for our return and pay a small fortune only to find that these flights were cancelled. In the end we booked flights with LATAM which code share with Qantas and who allowed free changes. LATAM brought us home. I have since received an email from Qantas cancelling our return flights and offering a credit. Thanks for nothing Qantas, will not trust them again.

Shout out to Qantas. After the spread of the virus; Qantas alerted us via email we could change or get a credit via our agent for flights booked. I'd booked via a third party agent, based in Spain, that did not return emails and was uncontactable. I was concerned as I'd read others had lost money with this agent. Called 131313 and they helped me immediately. Grateful. Will always book direct with the airline in future.

Your shameful price gouging at this difficult time will not be forgotten. Myself, my family, my business and most of my friends will never, ever use Flight Centre, Corporate Traveller, Qantas or Jetstar again. You may have gained $1360 but you have potentially lost hundreds of thousands of dollars and irreparably damaged your brands. Social media is a powerful tool. Airbnb and Hertz on the other hand will emerge from this with their reputations well and truly enhanced.