Qudos Bank Branches

I recently organised a home loan with the Perth team and Lucie Skelton's customer service skills were exceptional. Her prompt follow up and willingness to assist in all aspects of the process made the whole experience stress free (almost :) ). Thanks Lucie and the Perth team. Awesome job!! i would recommend Qudos to anyone.... Go Perth !!

We have been members of the Qantas Credit Union/Qudos Bank for 31 years and seriously couldn’t imagine being with any other financial institution.
Always friendly, professional and reliable service.
Michelle, Dee and the team in Perth are always so happy to help and nothing is ever too much trouble.

During a recent loan application Rachelle’s positive, can-do attitude and willingness to provide excellent customer service was much appreciated. Rachelle stepped in to help during a blip caused by a third party and she performed brilliantly. Thank you, Rachelle.

1. I have been with this bank since I was a child (my father opened an account for me back when it was Qantas Staff Credit Union and you had to work in the airline industry)
2. I am now 30 - I am onto my 3rd flip property in 4 years in Brisbane and The Qudos Brisbane Branch has always accommodated my loan/mortgage requirements. One house I purchased I signed a 24hr unconditional contract and Shrisiti (bank manager) went above and beyond to get my finance approved in this time.
3. I just love that the team at Qudos know me by first name, I have the bank managers direct landline along with the lending specialists direct number, what bank would give you this? They get back to my emails within hours, call anytime I need clarification.

I have been a customer for more than 10 years. It has never failed me in terms of banking services that I need. Bank's customer-service has always been great. I used to visit the Chermside branch for services and there it was also great service.That was before the branch moved to its new site in Ascot.

Nazneen & Shristi at the Qudos Ascot branch are very helpful and friendly. I have been a customer of Qudos/QSCU for decades and the one on one attention and service is still just as good as the 1990s! Something Qudos should be very proud of. And with staff like Nazneen & Shristi this customer service ethos I am sure will confine for a long time.

I have been a member for the last 25 years and continue, my experience with QUODOS always excellent today I am dealing with Nazneen at Ascot branch has been excellent she not just above and beyond but so helpful with my internet banking and enquiries etc.etc. This is the main and most reasons why I loyal to QUODOS bank till this moment.
Cheerios

Philip Fabouis

We have been qudos bank members for five years. Recently we had dealings with Lucie from the perth branch who assisted us in a quick finance approval and settlement. We couldn’t speak highly enough of her service and follow up.

Have been with Qudos for a number of years. Kylie offered a review of home and car insurance. Compared to current and rates substantially lower with same coverage. Thanks Kylie!

Catherine in the mascot branch gives impecable customer service and it very professional, always passes on the correct information and guide the process in a very professional way. Prompt to assist with any questions or information needed.

Re - First Home Loan and assistance from Qudos.

I've been a member of Qudos for almost 20 yrs. Qudos was the first choice for seeking out a home loan (first for me) and the dealings with Qudos, specifically Bobby from Miranda/Mascot was first class.

Given my financial situation (savings / amount to be borrowed) I had a smooth, trouble free and swift dealings with Qudos. Bobby was a pleasure to deal with - and provided me with all the necessary information required in my first purchase, and helpful advice on how to arrange my Qudos accounts. Thanks for the hassle free application - as I have just moved into my new place this weekend.

I have just purchased my first investment property and Bobby at the Mascot office was my lender.
As a first timer I had plenty of questions all of which were answered by Bobby.
All parts of the process were thoroughly explained along the way.
All timelines were met and the entire process ran seamlessly including an early settlement.
Thank you

The Lending Specialist made the process incredibly smooth. The initial Loan request was made over the holiday period and in an amazingly short period of time the Pre Approval was completed. As we had now found a new property, this quickly followed to a request for full loan approval. With her persistence Full Approval was given and we were able to Exchange before the other buyers. Would not have happened without her assistance. Thank you so much.

Fantastic loan assistance through every step. Bobby was extremely helpful, answered my many questions during my house hunting and loan application, and here we are in our new home. Thank you Qudos

I have been with Qudos for roughly 15 years (initially Qantas Credit Union), and I have no complaints so far. Almost everyone I have dealt with has been top notch. I'm normally not one to leave a comment, but today I rang Qudos regarding car insurance and spoke to [Name Removed]- who was absolutely delightful.
She was very friendly, extremely helpful and she clearly delivered the information I was after. If I still didn't understand something, she took the time to explain, even more thoroughly. Again, this is not dissimilar to my previous interactions with Qudos staff - but Rachelle went above and beyond.

I have been with Qudos Bank since 1995 previously named Qantas Credit Union. They have helped me to purchase a number of properties in this time I find there customer service to be exceptional and they are efficient, helpful and knowledgeable on property purchases and all other aspects of banking. They are wonderful I would not purchase a home with anyone else and Craig Lending Specialist was outstanding! I Thank Qudos Bank for their Exceptional Customer Service!

We thank all the members of Qudos Bank, Ascot for helping us with our first home loan.The entire process was quick, seamless and friendly.
Being new to the property market and trying to purchase our first home, we stumbled upon so many road blocks along the way. However Shristi Prasad ( Branch Manager) helped us take a realistic and achievable financial road to our first home. We thank Shristi for her incredible support right from the first meeting until final settlement.
The other team members at Ascot Branch - Zac, Naz and Daniel were also very friendly and gave us a hearty welcome during each of our visits at the Branch.
We strongly recommend banking with Qudos Bank especially for Home loans.

Lack of Customer Service after 25 years of being a member the emails and calls I've had to make to resolve an issue has been nothing short of unprofessional and time consuming