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KerrynGreater Melbourne (Metropolitan), VIC
SLOW lens
I ordered my lenses 4 weeks ago and still haven’t received them. There’s is nothing Quick about this service! Fortunately I still have lenses to keep me going. I won’t be ordering through this site again
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EricHobart, TAS
- 7 reviews
Slowlens Scam
Thinking this was an Aussie seller I stupidly placed an order with Quicklens. After realising it was not based in Aus I asked for a refund. Of course they never replied and advised me the delivery could take up to 6 weeks or more!!
Please do not make the same mistake!
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SoundSydney, NSW
Highly not recommended
Hi Quicklens,
I have ordered lens more than 15 days ago, Still the product is located at original destination. There is no proper response from customer care for my queries.
Thanks
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Danae Bradford
- 2 reviews
Still Waiting
Hi Quicklens, I have emailed you 3 times on your website and haven’t had a response. I ordered contacts 3 weeks ago and Australia Post have told me after 3 calls the package has problems. Can you please respond to a email? Or do you not care??
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T TerryPerth, WA
- 2 reviews
Do not waste your money here
Appalling, not even in Australia although they have the Australian website to fool you. Has been 3 weeks and still haven't received my order and DHL say due in another 7 days DO NOT WASTE YOUR MONEY
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NickSydney, NSW
- 2 reviews
Fast delivery, but cant claim back on private health cover!
The site was OK, prices were good and delivery was quick BUT should have done more research...
You cannot claim the cost on your private health cover as they are based overseas!?!??
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Jay K
- 4 reviews
- Verified customer
Cheap and quick
Was hesitant whether to order from these guys, having read the reviews. The order was posted the next day and arrived within a week of ordering (DHL). Tracking updates reveal that it spent more time en route within Australia (72 hours) than it did getting from Singapore to Australia (24 hours). Wasn't much longer than Clearly but a significant saving compared to the latter.
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AnnelieseSydney, NSW
- 2 reviews
Great product
I ordered 4 packs of 30 My Daily contact lenses. It was good, the same quality with lenses that I bought at the Optometrist, and it is much cheaper. I received the parcel in 15 days. Very happy!!!
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AllySydney, NSW
Waiting....waiting
Not impressed. Thought it was Australia. It is not. It shipped from Singapore. I ordered it on the 2nd of January.and it has only now been dispatched to DHL in Singapore. Next time I will used Clearly.com used to be Netoptical.
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AnnGreater Melbourne (Metropolitan), VIC
- 4 reviews
Not impressed
I should have read the reviews before buying... As other customers I'm yet to receive my lenses and just got an email saying my order has been dispatched... I was surprised as I purchased this over 10 days ago. On the website it said to allow 10 days for the delivery but this is already a total of 20 days. If you need lenses fairly quickly this is not the right website. Also their claim to be Australian is false, they may have opened the business here but lenses come from Singapore. I'm slightly concerned about their quality now. I am open to international shopping but the fact that it says "Quickens Australia" becomes then entirely misleading and that's not a good thing. Not only is the service slow but not even Australia based.
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DanielleFar North Queensland, QLD
- Verified customer
Cheap and fast
The website isn't the prettiest, but they had my contact lenses and shipped within the week. They come from Singapore, arrived in about 15 days or so. So, so much cheaper than in Australia! If you've got a little bit of time to wait, highly reccomend.
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schneiksPerth
- 2 reviews
- 3 likes
Absolute joke!!!!
Ordered and paid on the 20th September. Received nothing until an email on the 1st October saying my contacts have now been dispatched and will take 7-10 days!!!
What have they been doing for the first 10 days they had my money? Seriously this is scary as I don’t even now if I will get my items yet based on other reviews. BEST STAY AWAY!
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SandySydney, NSW
- 2 reviews
Good but not so good.
They are cheap. I will give them that. But poor customer service and problem solving skills. I have been waiting for my contacts for over 8 weeks. No refund provided.
September 7th 2022 Update: Nightmare dealing with customer service
They are cheap I'll give them that, but not based in Australia and have no respect for their customers. Still waiting for $100 worth of products purchased nearly 3 months ago. Despite countless messages they refuse to give me a refund and are not resending my product. I have paid for these and they sent it to the wrong address. Will not take any responsibility at all.
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BENSouth East Queensland, QLD
- 3 reviews
- Verified customer
Perfect Lenses and Arrived in 7 days as promised
I cant believe Quicklens has such bad reviews. I ordered some Acuvue 2 on a Friday and received them the following Friday, thats not bad from Singapore. I was a little hesitant with most of the reviews being so bad but Australia has for some reason discontinued the Acuvue 2 lenses and being they are the only ones with my base curve it thought crap it, Its only $30. They arrived today after a week and they are the right ones and 3 year expiry date. so GOOD ON YA, Cheers, you have made my life and sight a load better.
Cheers
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yejingyingGreater Melbourne (Outer), VIC
Very quick delivery and authentic contact lens!
Why so many bad reviews? I received my colorful contact lens about 1 week after put the order. Very good quality and it was delivered by DHL. I am in Melbourne, Aus.
Excellence shopping experience!
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PeterGreater Melbourne (Outer), VIC
- 2 reviews
Quick(slowest ever!!)lens.com.au(not in Australia!)
If I managed my business the same as these guys I would go broke, they are a disaster.
They promise delivery timeframe that are totally false.
Do not use this website for your contact lenses needs!!
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SumithaSouth East Queensland, QLD
Apathy towards customers
It took a month for my order to reach me, I had to order another one from another website in the meanwhile paying a premium amount which reached me in 3 days. On contacting quicklens to atleast refund my shipping charges for the delay it had caused, they refused to refund me any amount. Please do not use the website even though they are cheapest, they do not care about their customers, only their money.
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XerQueensland
Cheap but takes up to 5 weeks - No private health rebate allowed
Based in Singapore but claim to be in Aus. This means that you cannot get an optical rebate back from private health.
Priced cheap but take 5 weeks.
Ok for people who plan ahead and no health but giving two stars because I'm sick of deceitful online sales claiming to be local.
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mllllllll
- 7 reviews
Slowlens! Sent from Singapore! Extremely slow delivery not cheap not worth the effort!
mentioned coupon disc but never sent you code when registered mail!
Slowest delivery lens, second times I ordered and never again!
Small item took 2 to 3 weeks to arrive! No worth the effort to get when u need urgently!!!! Slowly send out....!
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Not quick at all
Did not mention its singapore location. Did not receive spent nearly $100 with this company. Will not shop again. Will definitely fo with Visiondirect again instead next time for contact lenses.
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Questions & Answers
Lloyd C.asked
Just a bit concerned about a few of the reviews saying delivery was very slow.
1 answer
They are based in Singapore. Took over two weeks and no rebate from your Private Health Insurance. Avoid. Try Clearly or other Australian based firm.
Lloyd C.asked
Hi would like to confirm about delivery time for contact lenses.
1 answer
Around 14 days. I ordered my lenses using New Year holiday as well, so it quite quick.
Carson C.asked
Hi, I’ve ordered some contact lenses and it says “ arrival at NSW, Sydney.” I was wondering does it have to go through Sydney before they ship it to Western Australia? Or did I input the wrong state..
No answers
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