Brand new car. Then after 12 months offered to insure for 40% less than purchased Price.
Reduced premium by $2.00.
Contacted RAA and said cancel Policy.
CS said you will lose your lifetime replacement? Please, what a joke.
Does not replace old for new.
Goodbye

Insurance renewal arrived and had risen by 15% with no circumstances having changed since last renewal. Phoned raa and was told that they would only lower the renewal fee if I increased the excess. Another vehicle renewal due the day before had only risen by 1.8% year to year. Operator was not interested in trying to review the insurance or lower the amount. I've been with raa for 22 years and have a multi policy discount. Prior to calling had received quotes from five other insurance companies. All had similar or better benefits, with all being cheaper. Very disappointed, with raa. I have no choice, other than moving my insurance elsewhere.

Car stolen and recieved settlement very quickly after 21 day cooling off period, awesome!
However if you claim for loss of personal items which was partbof my claim, please make sure you have 'Proof of Ownership'.
I lost a highly collectable vintage surfboard but its only word of mouth without sufficient proof, of ownership.
Happy to now have another car, but painful lesson learned.

When my brother in law bought his first car after arriving in Australia. I have recommended RAA insurance to my brother in law. I thought it will be easy for him to deal with the local company. After couple of months he had an accident. Both the drivers are with RAA. Now raa is trying to find excuses for not to pay the compensation. After month they still can't determine who is at fault and want both drivers to pay excess . They treat the policy holder as thieves and refuse to acknowledge their duty. We will be lodging a complaint with office of business and consumer affairs soon.
To me this company has third world mentality. Stay away from them.

I had a claim on my vehicle which was caused by fire as a result of an auto electrician working on it. Very happy with service and prompt payout. They could not have been more pleasant to deal with. There was only 1 person who created some stress through either a lack of understanding about the claim process or their product.

I have been with insurance company for nearly 5 years. Its pretty smooth if its a one way traffic- they charging us money, it becomes very difficult when we lodge a claim. Definitely changing all my cars to a different insurer

I was stopped in traffic and got hit by another car. My car is written off. I have new for old replacement. RAA still haven't paid out after a month. Every time you phone you get someone else. No care about the customer without a car and struggling with costs. 11 years a member. No care or consideration.

3 recent claims, 2 declined and 1 no result even though I was not even present when an uber driver drove into my parked car and drove off.
Latest claim, RAA changed my battery and destroyed the roc which cost over 2kand refuse to fix it!?

My car broke down on the side of the road and I had to leave it there as there was no phone service. I have now learnt if you are not physically at the vehicle and unable to get to it then RAA can not help you out. I will now have to pay a towing service.

Despite 29 year "Gold" membership and 5 insurance policies for many years now I got a quote from RAA Car insurance for $2500 compared to $800 if I went to WA (RAC WA) or $1200 in Vic (RACV). Same car but different pricing interstate.. Aparently car is expensive to fix.....hmm but WA/Vic would have same issues but they're cheap. I thought RAA was there to provide service/support to Automobile users? Oh well RAA a loyal customer lost

My daughter recently had her car stolen which in itself is traumatic she has a 3 month old baby and needs her car. Lucky a friend loaned her one otherwise she would of been stuck. Told to wait 21 days but also charged $500 excess and had to pay out remainder of 12 month policy due to paying monthly!! Never heard of such ridiculous charges! So basically being charged for cover for a car she does not have anymore! It might be in their small print but still does not make it right! I actually pay her insurances for her inc house and contents as well as my own ...for peace of mind that she is covered but will not be going through them again for her new car.

Took out comprehensive car insurance on our new car. Involved in an accident which was my fault and damaged the car beyond repair. RAA staff were efficient and helpful with our claim and replaced our car with a new one with no problems. Will now insure again with RAA. as they are the best. Douglas.

Came out to work one morning to a semi burnt out interior in my 03 Saab 93. Raw took the car that day (monday) and by weeks end had the claim settled. Could not ask for a better company in such a stressful time. The policy was well priced and agrees value ment my custom Saab was covered. The phone attendants understood and included all my mods. From intercooler to c02 systems and tunes.. Thank you RAA. You will have my future business and my families.

Absolute terrible, dodgy service..I had an accident recently but they refused to replace my car parts..They just asked the mechanic to use glue to stick the bumpers back..I'm sure if it was the other way around, they would have charged me $10,000 and they would even ask me to replace the roof with a new one!! There is no way I get RAA insurance anymore; the worst company in Australia!