RaboDirect High Interest

I was looking for a high-interest bank account to park a large amount of money and stumbled across Rabobank on the Mozo financial comparison site. The large number of negative reviews almost put me off opening an account, but there were some strongly positive ones as well, so I decided to take a chance.

My experience of four days so far has been fantastic! The account was really easy to open. I received an SMS with my customer number and account BSB and number almost immediately. Several reviewers had complained about the Digipass taking a lo...

Very easy to contact and deal with. Haven't needed to contact customer service and everything is so easy via internet unlike other banks that I deal with. Internet banking is intuitive and secure. Highly recommended.

By way of background, I am a long term client. I recently ran into an unanticipated difficulty which saw me contact customer support with little expectation of a result (particularly as I am currently 'trapped' overseas). However they were prompt, extremely understanding, and went "above and beyond" in helping me to resolve my problem. If only more companies had this service ethos!!

They have one one the higher 4 month interest introductory rates up to a maximum limit of 250K. Plus no conditions, unlike most the others with require you jumping through ridiculous hoops. The only annoying thing I found was their digital token system - step 1 enter a long hard to remember customer number in the login username, step two Start the Digipass by pressing the orange key, step three Enter your 5-digit PIN, step four APPLI will display. Press 1. step five Digipass will generate a code. Please enter this code to login. I copied this word for word, LOL RaboDirect please Simplify the login process.

High interest rate, excellent security, easy to access platform for internet banking, good reputation. I feel my money is safe with them. Some may find their security features a bit complicated and daunting but I'm happy; better safe than sorry.

I was almost put off joining Rabobank from the complaints on here but I went for it anyway.
I had no problems whatsoever. I suggest reading the T&Cs first so there are no surprises! (e.g. Yes - they do send you a Digipass to log into your account).
I found it quick and easy to join. I rang to confirm my current account was linked and got straight through to a lovely customer service rep. The Digipass arrived in 3 days and I had no issue using it.
Based on my experience I would recommend.

3 Accounts for 2 years and no problems. New website easy to use and every transaction has been smooth and easy. Digipass is clunky but great security.
Highly Recommend Rabo and it's high interest accounts

Great Rates, overall there's always a good product in the market. Easy to use DigiPass system that keeps the banking secure. Customer Service is always reachable and very simple to deal with.

I have had a Notice Saver account with RaboDirect since I was 17 (got my mum opened on my behalf) it’s been 6 years now and I honestly cannot complain. The interest rates stay competitive despite being decreased a few times over the years, and I actually find the Digipass really useful as a security measure. Even if someone managed to get my username and password they couldn’t log onto my account without the device so it is virtually impossible to be hacked which makes me feel very safe about entrusting the bank with my money. There was an atte...

My wife and I have used Rabo TD's over a decade now. Always considerably ahead of the competition on rates. Dont mind the Digipass, just another layer of security. Can't understand the negative comments, suppose some people are impossible to please.

I can't understand the poor reviews on this bank. My experience with them was great. I needed to shop around for a place to park $$s and their High Interest Saver offered the best, short term interest returns. The little silver device they send you, via which you log in, is a bit clunky, but the upside is it gives an extra security screen - which I'm prepared to jump thru a few hoops for. Being an older investor I needed to ph customer server several times. They have a free 1800 number, it was always answered pretty fast and the Australian ph c...

I am very happy with Rabo’s HISA. Waiting for a digipass slows down access to online banking. But this is an account for money to sit in and not be moved around. So the waiting didn’t matter. The digipass is great for high security assurance. And a great introductory rate! I have found the application process, Digipass and App all very easy to use. And after the initial login there is no need for the digipass. It’s quite easy.

No complaints at all. Rabodirect offer a creative range of savings options: high-interest savings, 31-day and 90-day call accounts, as well as various term deposit options. On the couple of times I have phoned or emailed for customer support I have Rabo support staff to be remarkably clear, direct, and responsive. The Digipass dongle is straightforward to use and provides high level of security. From negative responses, it seems that not everybody appreciates the critical importance of bank security. To these casual folks, I would say that it that they are fortunate to have a bank that is responsibly looking after their money.

I have been with Rabo for a number of years now, personally and for my business.
I introduced Rabo to my adult children and they have been long term users also.
We all use the digipass with no issues at all. Frankly I prefer the extra online security.
Like any bank, reading the fine print is essential.

I didn't have any if these problems in setting up a high interest account - very simple process compared with other banks eg HBSC which requires you to jump thru all manner of hoops