I purchased two Raco ceramic frying pans from BigW. Within three weeks thay were both impossible to clean. I always use moderate heat and silicon utensils. I followed the care instructions to the letter and they still got a coating of sticky residue that will not come off. Customer service suggested using a 3 to 1 mix water to detergent to soak, I'll let you do the maths but that's an expensive way to get your pans clean, they also wanted heaps of photos (so they could claim misuse no doubt) and a 10 day wait for an answer. The pans are going back to BigW for a refund and I'm going to find a brand that wants my business.

Used a gift voucher to buy Raco Prism, 30cm with helper handle.
After first use there were holes and scratches in the non stick coating. I used a nylon spatula, the next time I used a wooden spoon. Scratches and holes in the coating getting worse, totally wasted my gift voucher on this product. Shocked as Raco have been around a long time, shocked they would let such a bad product be released under their brand name. Maybe only silicone utensils are meant to be used with this pan.
Helper handle also gets too hot to touch with bare hands but is essential if cookin a large amount. Common issue with helper handles, no surprises.
I wish I could return, I wish I did not buy this product.

I received a set of Raco frypans as a present. They appeared good, heavy quality. However, after a couple of uses the bottom of the pan became warped and rounded. Now the non stick surface is coming off. I can peel it off with my finger nail! I'm not happy with this product and I would not recommend it. I must also note that I take very good care of all my pans and none of my other pans have this issue.

Recently purchased 3 pots and 1 pans in stainless steel with copper bottoms .
Awesome price, very happy with quality make and good weight on all items, handles attached well highly recommend !!

I've owned a pan from Serenity range for three months and the outside layer is peeking. The non-stick ceramic is very difficult to clean, when something sticks to it. Also everytime I'd use it would eventually smell of burnt plastic, so I guess the plastic used for the handle is not ideal choice.

Will look elsewhere for a quality ceramic coated cookware.

a month ago we purchased a Raco Serenity frying pan - 30cm skillet. it is easily the most slippery pan we have ever used, much more so than the European brands we have used (but not all brands). So far 6 stars out of 5.
So as at June 2020 it is now starting to get a bit hard to clean, needing a bit of a scouring. Never been overheated. Over the two years we have been very happy and may replace it in the next 2-3 months.

I use this saute pan 5 times a week and it is an excellent product. Much more durable than most other brands out there. It can take a high heat and food does not become baked on. The anodised surface is extremely tough.

We received a free set of RACO cookware when we purchased our stove, and are extremely happy with the product. Very impressed with the no sticking, save heaps of time when doing the washing up. Have tried a few different brands over the last 12 months, but these pots have definitely been the best ones.
No sticking

Acquired this to replace my original set (bought 30 years ago) and am extremely happy and satisfied with the new styling, quality and feel of the product. Handles are very impressive. Cookware is extremely durable and easy to clean and cooks food perfectly. There is a variety of pot sizes as well as two(2) different sized frypans. Would recommend this brand to anyone.
Durable and good looking.

I received a set of raco saucepans as a promotional gift when i purchased an ariston stove. The first thing i noticed was the quality and classy appearance and was happy to hand over my old pots to my son. Secondly i was impressed by the cooking- even and no sticking and most importantly efficient.

We received a Raco cookware set for a wedding gift 6 years ago. Since this time, we've dealt with Raco on a number of occasions in regards to warranty and returns, and advice on cleaning and storage. Each time we've felt like both the customer care operators, and the technicians actually gave a care about their customers, and their product. We may have got lucky with those we spoke to, but I feel good product breeds good service, both of which Raco have in ample supply.

We've also purchased direct from Raco and goods have arrived within 48 hours. All in all, a refreshing experience to deal with a company like this.
Great advice, product and service.

Answered my query within 24hrs. Delivered in a time frame above expectations. Even gift wrapped. Couldn't be happier with the service.
Everything/